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CVS Module Training Part 2
This deck covers key concepts and procedures from the CVS Module Training, including patient care, prescription management, and workstation responsibilities.
What is the first step in changing lives through patient care?
Introduce yourself: 'Hello this is name/title from CVS pharmacy'.
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Key Terms
Term
Definition
What is the first step in changing lives through patient care?
Introduce yourself: 'Hello this is name/title from CVS pharmacy'.
Why is sharing observation important in patient care?
Patients are more likely to be open when they understand the purpose of your call.
What does ReadyFill do?
Schedules & fills the prescription for enrolled patients & faxes the prescriber for a new prescription when no refills are available.
What is ScriptSync?
A pharmacy service that enables patients & caregivers with multiple maintenance medications to pick up.
What happens at the Drop-Off Workstation?
New & refill prescriptions are dropped off & processed through computer, scan and file hardcopy prescriptions.
What is the role of the Triage Queue (QT)?
Processes data from new prescriptions and resolves issues when RxConnect cannot fully complete data entry.
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| Term | Definition |
|---|---|
What is the first step in changing lives through patient care? | Introduce yourself: 'Hello this is name/title from CVS pharmacy'. |
Why is sharing observation important in patient care? | Patients are more likely to be open when they understand the purpose of your call. |
What does ReadyFill do? | Schedules & fills the prescription for enrolled patients & faxes the prescriber for a new prescription when no refills are available. |
What is ScriptSync? | A pharmacy service that enables patients & caregivers with multiple maintenance medications to pick up. |
What happens at the Drop-Off Workstation? | New & refill prescriptions are dropped off & processed through computer, scan and file hardcopy prescriptions. |
What is the role of the Triage Queue (QT)? | Processes data from new prescriptions and resolves issues when RxConnect cannot fully complete data entry. |
What are the responsibilities at the Production Workstation? | Phone calls, pick up & drive-thru based on MyWorkstation assignment and responsibility. |
What tasks are performed at the Production Workstation? | Scanning, counting, imaging, labeling, and bagging each prescription, and performing accuracy scans. |
What additional activities are performed at the Production Workstation? | Perform additional station activities like PCC Calls & Cycle Counts when prompted by the system. |
What is the focus of the Quality Assurance Workstation? | Provide support for customer questions, assist pick up and drive-thru, and manage your team. |
How should items be processed at the Quality Assurance Workstation? | Process items in priority order and confirm data entry was performed. |
What is evaluated at the Quality Assurance Workstation? | Evaluate and address any Drug Utilization Review (DUR) messaging. |
What procedures are completed at the Pick up Workstation? | Complete all pick-up procedures and review all pharmacy register messages with customers. |
What does CARE stand for in patient interaction? | Connect with each patient, Ask how you can help, Respond with right actions, Empathize by understanding their story. |
What are ointments? | Semisolid preparations intended for topical application to the skin, eye, ear, or various mucous membranes. |
What are creams? | Semisolid preparations containing one or more drug substances dissolved or dispersed in a suitable base. |
What are suspensions? | Unstable physical mixtures of undissolved particles in a liquid. |
What are the different types of compounds? | Sterile Compounds & Non-sterile compounds. |
What are sterile compounds used for? | Medications intended for injection & administered intravenously or used as ophthalmic, otic, oral/nasal inhalation administration. |
What are non-sterile compounds used for? | Medications intended for oral or topical administration. Preventing contamination is important. |
What are the common units of measure for weight and volume? | Weight is typically measured in grams (g) or milligrams (mg), and volume is typically measured in milliliters (ml). |
What is the RxConnect Main Menu used for? | Common prescription processing options along with quick notes like label reprint, price calculation, and transfer status. |
What does the RxConnect Batch Refill option allow? | Allows multiple refills. |
What is the purpose of the RxConnect Inactivate Refills option? | Allows you to inactivate a prescription without deleting the prescription record, cancelling all future refills. |
What does the RxConnect Action Queue include? | QT. Triage Queue, QP. Production Queue, QV. Verification Queue. |
What does the RxConnect Downtime Queue list? | Lists prescriptions processed during Third Party Downtime, in the last 60 days with status of Waiting Bin & Sold. |
What is the RxConnect Exceptions Queue? | Contains prescriptions that are in auto-retry attempting re-adjudication to customer Third Party. |
What does the RxConnect Inventory Queue list? | Lists partial & complete out-of-stock prescriptions. |
What does the RxConnect Request Queue list? | Lists prescription requests that are pending next steps to aid in research. |
What is the RxConnect PCC? | Patient Care Center - Lists all prescriptions for patients with active outreach opportunities. |