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SS25CSWBEN - Connected Services
This deck covers key concepts and features of connected services, including subscription requirements, package features, and navigation options.
What connected services resource can be accessed on your phone to support customer questions in the moment?
FLIP
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Key Terms
Term
Definition
What connected services resource can be accessed on your phone to support customer questions in the moment?
FLIP
You want to share information with your customer on Connected Services. which of the following resources are you permitted to share with a customer?
NOT Uconnect Resource Center
Which of the following features requires a connected services subscription to operate?
Remote Operations (Assistance Package)
Which statement is true of all Connected Services Packages?
Enrollment is required
Which feature in the remote operations/assistance package enables the driver to connect to their home device?
Alexa SkillC
Which of the following is a connected navigation feature that would be most appropriate for a business customer that travels constantly for work and has closely scheduled meetings all over town?
Connected Traffic and Travel Services
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| Term | Definition |
|---|---|
What connected services resource can be accessed on your phone to support customer questions in the moment? | FLIP |
You want to share information with your customer on Connected Services. which of the following resources are you permitted to share with a customer? | NOT Uconnect Resource Center |
Which of the following features requires a connected services subscription to operate? | Remote Operations (Assistance Package) |
Which statement is true of all Connected Services Packages? | Enrollment is required |
Which feature in the remote operations/assistance package enables the driver to connect to their home device? | Alexa SkillC |
Which of the following is a connected navigation feature that would be most appropriate for a business customer that travels constantly for work and has closely scheduled meetings all over town? | Connected Traffic and Travel Services |
Which of the following connected services packages includes a 5-year trial and presents a variety of benefits for dealership's Service Department, including higher ROs and proactive outreach? | Vehicle Performance Maintenance |
Which vehicle performance and maintenance package feature provides the driver with an option to schedule service? | Vehicle Health Alert |
Which of the following is NOT a connected navigation package feature? | Hybrid/Electric Pages |
Which connected services package provides the driver with a feature to access their vehicle through a smartwatch extension? | Remote operations/Assistance Package |
Which feature in the Remote Operations (assistance package) allows the driver to set a boundary limit while their teenager is driving the vehicle? | Drive Alerts |
Hands-Free ADAS allows a drive to: | Operate the vehicle hands-free |
Which features within the safety and emergency services package automatically connects the driver to an agent who can send emergency services? | The automatic SOS call feature |
Which safety and emergency services package feature can support subscriptions, remote services and Uconnect 5 radio questions? | Assist call |
What feature within the vehicle performance and maintenance package will push a notification to the driver that a warning lamp has been illuminated on the vehicle? | Vehicle Health Alerts |
What connected navigation package feature IS exclusive to electric vehicles? | EV Routing |
Which of the following is NOT a connected services package? | Entertaiment Connectivity |
Which connected services package is included in the cost of the vehicle for a period of 10 years, regardless of the specific vehicle model? | Safety and Emergency Services |
How many devices can the in-vehicle Wi-Fi accommodate? | NOT - 5 |
Which of the following is NOT available through the Jeep Adventure Guide feature of an Off-Road pages+ package? | NOT -Determine Trail Duration |