Texas Defensive Driving Part 2
A set of flashcards covering important concepts related to Texas Defensive Driving Part 2, including identity verification, affidavit mode, troubleshooting, and certificate processing.
What happens if a student fails three identity verification questions?
They are locked out of their account. They need to contact us so we can unlock them.
Key Terms
What happens if a student fails three identity verification questions?
They are locked out of their account. They need to contact us so we can unlock them.
What is affidavit mode?
This applies to students with old accounts who were under an old verification system. This is when Blockscore couldn't come up with enough identity...
What happens when a student is in affidavit mode?
The student is required to submit an affidavit to us. The affidavit must be completed and notarized, and returned to us at support@aceable.com with...
Where can students get their affidavit?
They can download a copy from the course or get one on our website: http://aceable.com/texas/defensive-driving/student-affidavit/
How does a student return an affidavit to us?
Email it to support@aceable.com
We'll accept scanned copies, as well as pictures.
What do we do when a student has finished the course and returns their affidavit to us?
We look them up in the CS tool and take them out of affidavit mode.
Download a copy of the completed affidavit and license and save it to Go...
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| Term | Definition |
|---|---|
What happens if a student fails three identity verification questions? | They are locked out of their account. They need to contact us so we can unlock them. |
What is affidavit mode? | This applies to students with old accounts who were under an old verification system. This is when Blockscore couldn't come up with enough identity verification questions for the student. This usually happens when a student is really young and doesn't have much of a credit history yet. |
What happens when a student is in affidavit mode? | The student is required to submit an affidavit to us. The affidavit must be completed and notarized, and returned to us at support@aceable.com with a copy of their driver's license. |
Where can students get their affidavit? | They can download a copy from the course or get one on our website: http://aceable.com/texas/defensive-driving/student-affidavit/ |
How does a student return an affidavit to us? | Email it to support@aceable.com |
What do we do when a student has finished the course and returns their affidavit to us? | We look them up in the CS tool and take them out of affidavit mode. |
What do we do when a student hasn't finished the course yet but has already returned their affidavit to us? | We create a Trello card in the CX- Operations board. We put it in the DD stack and tag the Swagmaster. Put the following: |
Are students in affidavit mode allowed to skip this requirement? | No. Stress to the student that this is a state requirement we must follow. We need to make sure that we can prove to the state that we have all the necessary student affidavits, in case we are audited. |
Can we send out a student's Certificate of Completion if they're in affidavit mode and they haven't returned their affidavit to us? | No. We aren't allowed to do this- by state law. |
How do we troubleshoot for web courses? | -Log out and log back in |
How do we troubleshoot for the iOS app? | -Log out and log back in |
Can we send certificates to courts? | No. We are required by the state to mail out hard copies of the certificates to students. |
How do we troubleshoot for the Android app? | -Log out and log back in |
How do DD students get their Certificate of Completion from Aceable? | We mail certificates to students when they finish the course. We are required by the state to mail out hard copies. We are not allowed to fax or email copies, and students are not allowed to come into the office to pick up certificates. |
Can we send certificates to courts? | No. We are required by the state to mail out hard copies of the certificates to students so they can sign them. |
Do students have to pay to get their Certificate of Completion mailed to them? | No. The course comes with standard shipping. If they want a faster shipping option, though, they can always order one at the end of the course. |
How long will it take for students to get their certificate if they select Standard Shipping? | It usually takes 5-12 business days, depending on how far they are from Austin. |
What are the other shipping options students can pay for if they need their certificate faster? | FedEx Overnight (M-F delivery)- $45 |
What services do we use to mail out DD certs? | USPS and FedEx |
What time can students expect their certificates in the mail? | USPS- whenever the mail person usually delivers mail during the week (usually by 4-6 PM) |
What's the difference between FedEx Overnight and FedEx Overnight Saturday Delivery? | FedEx Overnight arrives during the work week (Monday-Friday) |
How can students track their certificate in the mail? | We email them a tracking number when we mail out their package. |
What is the third-party shipping provider we use to print out mailing labels and verify students' shipping addresses? | Shipstation |