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The Army Study Guide Counseling FM 6-22 Appendix Part 3
This deck covers key concepts from the Army Study Guide on effective counseling, including qualities of a counselor, active listening, nonverbal communication, and common counseling errors.
B-25 What are the 4 Qualities of an effective counselor?
1. respect for subordinates 2. Self-awareness and cultural awareness 3. Empathy 4. Credibility
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Key Terms
Term
Definition
B-25 What are the 4 Qualities of an effective counselor?
1. respect for subordinates 2. Self-awareness and cultural awareness 3. Empathy 4. Credibility
B-26 What is One challenging aspect of counseling?
selecting the proper approach to a specific situation
B-27 How do Self-aware Army leaders consistently develop and improve their own counseling abilities?
by studying human behavior, learning the kinds of problems that affect their followers, and developing their interpersonal skills
B-27 What are the general skills that leaders will need in almost every counseling situation?
active listening, responding, and questioning
B-28 What does Active listening help communicate during counseling?
Active listening helps communicate reception of the subordinate’s message verbally and nonverbally
B-28 What are the 5 Key elements of active listening?
1. Eye Contact 2. Body Posture 3. Head Nods 4. Facial Expressions 5. Verbal Expressions
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| Term | Definition |
|---|---|
B-25 What are the 4 Qualities of an effective counselor? | 1. respect for subordinates 2. Self-awareness and cultural awareness 3. Empathy 4. Credibility |
B-26 What is One challenging aspect of counseling? | selecting the proper approach to a specific situation |
B-27 How do Self-aware Army leaders consistently develop and improve their own counseling abilities? | by studying human behavior, learning the kinds of problems that affect their followers, and developing their interpersonal skills |
B-27 What are the general skills that leaders will need in almost every counseling situation? | active listening, responding, and questioning |
B-28 What does Active listening help communicate during counseling? | Active listening helps communicate reception of the subordinate’s message verbally and nonverbally |
B-28 What are the 5 Key elements of active listening? | 1. Eye Contact 2. Body Posture 3. Head Nods 4. Facial Expressions 5. Verbal Expressions |
B-28 What is important about Eye Contact during the counseling? | Maintaining eye contact without staring helps show sincere interest. Occasional breaks of eye contact are normal and acceptable, while excessive breaks, paper shuffling, and clock-watching may be perceived as a lack of interest or concern |
B-28 What is important about Body Posture during the counseling? | Being relaxed and comfortable will help put the subordinate at ease. However, a too-relaxed position or slouching may be interpreted as a lack of interest |
B-28 What is important about Head Nods during the counseling? | Occasionally head nodding indicates paying attention and encourages the subordinate to continue |
B-28 What is important about Facial Expressions during the counseling? | Keep facial expressions natural and relaxed to signal a sincere interest |
B-28 What is important about Verbal Expressions during the counseling? | Refrain from talking too much and avoid interrupting. Let the subordinate do the talking, while keeping the discussion on the counseling subject |
B-28 How do Leaders capture the message fully from their subordinates during a counseling session? | leaders listen to what is said and observe the subordinate’s manners |
B-29 What may indicate a subordinate’s priorities during a counseling session? | A subordinate’s opening and closing statements as well as recurring references |
B-29 What may indicate an avoidance by the subordinate of the real issue during a counseling session? | Inconsistencies and gaps in their story |
B-29 What should the leader do if a subordinate has Inconsistencies and gaps in their story? | The Leader should ask more questions |
B-30 What are some Nonverbal indicators of a subordinate’s attitude? | 1. Boredom 2. Self-Confidence 3. Defensiveness 4. Frustration 5. Interest, friendliness, and openness 6. Anxiety |
B-30 What are some Nonverbal indicators of Boredom? | 1. Drumming on the table 2. Doodling 3. Clicking a ballpoint pen 4. resting the head in the palm of the hand |
B-30 What are some Nonverbal indicators of Self-Confidence? | 1. Standing tall 2. Leaning back with hands behind the head 3. Maintaining steady eye contact |
B-30 What are some Nonverbal indicators of Defensiveness? | 1. Pushing deeply into a chair 2. Glaring at the leader 3. Making sarcastic comments as well as crossing or folding arms in front of the chest |
B-30 What are some Nonverbal indicators of Frustration? | 1. Rubbing eyes 2. Pulling on an ear 3. Taking short breaths 4. Wringing the hands 5. Frequently changing total body position |
B-30 What are some Nonverbal indicators of Interest, friendliness, and openness? | Moving toward the leader while sitting |
B-30 What are some Nonverbal indicators of Anxiety? | Sitting on the edge of the chair with arms uncrossed and hands open |
B-31 What are the two ways that a Leaders responds during a counseling session? | leader responds verbally and nonverbally to show understanding of the subordinate |
B-31 How should a Leader verbally respond during a counseling session? | A Leader’s Verbal responses should consist of summarizing, interpreting, and clarifying the subordinate’s message |
B-31 What would be a Leader’s Nonverbal responses during a counseling session? | Nonverbal responses include eye contact and occasional gestures such as a head nod |
B-32 When asking the subordinate questions during a counseling session what should the Leader avoid? | Counselors should use caution when asking focused questions, too many questions can aggravate and place the subordinate in a passive mode or they may think it an intrusion of privacy and become defensive |
B-32 How should a Counselor ask questions during a counseling session? | to obtain information or to get the subordinate to think deeper about a particular situation they should be something that must be answered without the subordinate being able to use a yes or no (use open-ended fact-finding questions) |
B-32 How do Well-posed questions by a counselor enhance a counseling session? | they deepen understanding, encourage further explanation, and help the subordinate perceive the counseling session as a constructive experience |
B-33 What are some counseling errors that interfere with effective counseling? | 1. Dominating the counseling by talking too much 2. Giving unnecessary or inappropriate advice 3. Not truly listening 4. Projecting personal likes, dislikes, biases, and prejudices 5. Rash judgments 6. Stereotyping 7. Losing emotional control 8. Inflexible counseling methods 9. Improper follow-up |
B-34 What should Leaders do when an issue is beyond their control while trying to assist and help a Soldier? | refer the subordinate to an agency more qualified to help |