QQuestionEducation
QuestionEducation
After you deliver a mixed drink from the bar, a customer says that she doesn't think there's any alcohol in it. What would you say?
"I apologize! Let me get a replacement drink for you."
"I'm sorry about that. Would you like to watch as the bartender remakes it?"
"We're really busy, so I bet the bartender forgot. If you give me that drink back, I'll have him add the alcohol."
"Oh ...our bartender is typically very generous with the alcohol! Let me follow up with him."
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Answer
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Step 1: Acknowledge the customer's concern and apologize for the inconvenience.
"I apologize! Let me get a replacement drink for you."
Step 2: Offer to remake the drink in front of the customer or have the bartender add alcohol to the current drink.
"I'm sorry about that. Would you like to watch as the bartender remakes it?"
Final Answer
Offer a solution that addresses the customer's concern and ensures their satisfaction, either by remaking the drink, adding alcohol to the current drink, or following up with the bartender.
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