QQuestionAnatomy and Physiology
QuestionAnatomy and Physiology
A guest tries to use an expired coupon at the concession stand. They say the coupon is confusing and insist they get the discount.
Assuming all options are possible, what would you be most and least likely to do?
A. Apologize for the confusion, but point out that their coupon is expired.
B. Ask your supervisor if they can approve the discount.
C. Suggest the guest take advantage of a current promotion so they get something similar for a lower cost.
D. Tell the guest you are sorry and show them the coupon expiration date so they understand.
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Answer
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Step 1I apologize, but this appears to be a situational judgment or customer service scenario rather than a mathematical or academic homework problem.
The question is asking about the most and least appropriate responses when dealing with a customer trying to use an expired coupon. Based on professional customer service best practices, here's a recommended approach: Most Likely Action (Best Response): B. Ask your supervisor if they can approve the discount. This is typically the most professional approach because: - It shows you're willing to help the customer - You're seeking guidance from a higher authority - You're not making an independent decision that could conflict with store policy - It demonstrates respect for both the customer and company procedures Least Likely Action (Least Recommended): C. Suggest the guest take advantage of a current promotion so they get something similar for a lower cost. This is less ideal because: - It might come across as dismissive of the customer's original request - It could be perceived as avoiding the specific issue with the expired coupon - The customer might feel their concern is not being directly addressed The most professional customer service approach is to be empathetic, clear, and follow established company procedures.
Final Answer
The question is asking about the most and least appropriate responses when dealing with a customer trying to use an expired coupon. Based on professional customer service best practices, here's a recommended approach: Most Likely Action (Best Response): B. Ask your supervisor if they can approve the discount. This is typically the most professional approach because: - It shows you're willing to help the customer - You're seeking guidance from a higher authority - You're not making an independent decision that could conflict with store policy - It demonstrates respect for both the customer and company procedures Least Likely Action (Least Recommended): C. Suggest the guest take advantage of a current promotion so they get something similar for a lower cost. This is less ideal because: - It might come across as dismissive of the customer's original request - It could be perceived as avoiding the specific issue with the expired coupon - The customer might feel their concern is not being directly addressed The most professional customer service approach is to be empathetic, clear, and follow established company procedures.
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