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Getting Started

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Documents

Learn about uploading and managing documents

Payments & Billing

Everything about payments and subscriptions

Account Settings

Manage your account and preferences

Privacy & Security

Learn about how we protect your data

Frequently Asked Questions

Common Questions

Find answers to common questions about StudyXY

How do I create an account?

Students and sellers can sign up by clicking the "Sign Up" button on the homepage and providing basic details like email and password. You can sign up easily with your Google, Twitter or Facebook accounts as well. Sellers can sign up similarly and upload your first document to initiate your seller account.

How can I reset my password?

Click the "Forgot Password" link on the login page. Enter your registered email, and we'll send a password reset link instantly.

How do I browse and search for documents?

Use the search bar on the homepage or the header on any page to find specific documents with title, content or categories like your course name or university. You can filter results by subject, category, course, university, and document type for more tailored results.

Can I upload documents for sale?

Sellers can upload their documents by clicking on the "Earn Now" button on the top right corner of any page. You will need to provide relevant details and follow the upload process for approval.

What documents can I get here?

We provide curated and verified content for empowering higher education including exam guides, textbook guides, study notes, class notes, solved certification exams and more.

What types of documents can I upload or purchase?

Sellers can upload study materials, exam guides, textbooks, and class notes. Students can purchase documents related to various academic subjects, certification exams and university courses.

Can I preview documents before purchasing?

Yes, every single document offers a limited preview of its content. Kindly go through the entire sample to ensure this is what you need before you buy.

How do I download a document I purchased?

The full document will become viewable and downloadable as soon as the payment is completed and a copy of the download link shall be sent to your registered email as well. You can download any document you have previously purchased from your account dashboard under "My Documents" section as well.

Can I share the documents I purchase?

Documents purchased are for personal use only. Please review the terms and conditions for any sharing restrictions.

How do I ensure the quality of documents?

All documents undergo a rigorous review process before being published. Our team of experts only approve qualified, unique and useful material on the website to ensure your satisfaction.

How do I track my uploaded documents?

Sellers can check the status of their documents in their dashboard, where the approval, pending, or published status will be visible.

How do I pay for documents?

Students can pay via credit or card, through our Secured Payment Gateway available at checkout.

When will I receive my payment for document sales?

You can initiate a Payout Request under the "Withdraw" section on your Seller Dashboard. Payments are processed once your document sales meet the minimum payout threshold and each document sale has crossed X number of days.

How can I update my payment details?

You can update your payment information in your account settings under the "Payment Methods" section.

Are payments secure?

Yes, we only use encrypted payment gateways to ensure secure transactions for both students and sellers. None of your payment information is processed by the Website or any other parties involved. The payment gateway processes your encrypted information securely.

Can I get a refund for a document?

Refunds are available under certain conditions. Please refer to our refund policy for more details.

How do I change my password?

To change your password, go to Account Settings > Security. Click "Change Password", enter your current password and your new password twice to confirm. Make sure to use a strong password!

How do I update my profile information?

Navigate to Account Settings > Profile. Here you can update your name, profile picture, bio, and other information. Don't forget to click "Save Changes" when you're done.

Is my personal information safe?

We use State-of-The-Art encryption technology to protect your personal and financial data. Your privacy is a top priority.

How is my payment information stored?

Payment details are processed through secure third-party gateways and are not stored on our servers.

Can I delete my account?

Yes, if you wish to delete your account, you can request account removal through your account settings.

Will my documents be protected from theft or plagiarism?

Sellers retain ownership of their documents. We employ measures to detect and prevent unauthorized distribution.

How do you protect against fraudulent activities?

We use advanced security protocols to detect suspicious activities. If you notice any issues with your account, please contact our 24/7 live chat support immediately.
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