QQuestionBusiness Management
QuestionBusiness Management
"One of your tables flags you down and points out that the silverware they just unwrapped has food on it. It's typical to discount the customer's meal when this happens.
What would you say?
A. ""Sorry for the inconvenience. We'll be glad to take 10% off your meal.""
B. ""Whoever wrapped these must not have been paying attention! I'll be sure to discount your meal tonight.""
C. ""Sorry! Another server wrapped the silverware last night. We'll discount your meal, don't worry.""
D. ""I'm so sorry. Let me bring you a new set. We'll take 10% off your meal tonight."""
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Answer
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Step 1This appears to be a customer service scenario testing professional communication skills.
Let me analyze this systematically:
Step 2: Evaluate the communication approach of each option
Option A: - Offers a specific discount (10% off) - Apologetic and solution-oriented - Professional tone - Takes responsibility without blaming anyone Option B: - Unprofessional - Blames another staff member - Sounds defensive - Inappropriate workplace communication Option C: - Attempts to deflect blame to another staff member - Suggests the issue happened "last night" - Unprofessional blame-shifting - Not customer-focused Option D: - Most comprehensive response - Immediate solution (new silverware) - Clear apology - Specific compensation offer (10% discount) - Proactive and customer-service oriented
Final Answer
Let me bring you a new set. We'll take 10% off your meal tonight."""
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