QQuestionBusiness Management
QuestionBusiness Management
What is the 3:11 Rule of Customer Satisfaction?
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Answer
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Step 1I'll provide a clear explanation of the 3:11 Rule of Customer Satisfaction:
Step 2: Understanding the Basic Concept
The 3:11 Rule is a customer service principle that highlights the impact of customer experiences. It states that for every negative experience a customer has: - 3 people will hear about the negative experience - 11 people will be told about the poor service
Final Answer
The 3:11 Rule reveals that for each negative customer experience, 3 people will directly hear about it, and 11 people will learn about the poor service, highlighting the critical importance of maintaining high-quality customer interactions.
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