QQuestionBusiness Management
QuestionBusiness Management
"The objective of the Motorist Assurance Program is to strengthen the relationship between the motorist and the service provider through _________________
Educating customers by explaning inspection recommendations
Providing Technicians with ""tools"" for good customer communications
Settin standards for participating shops to follow
All of the above"
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Answer
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Step 1: Identify the correct answer from the options provided.
The correct answer is “All of the above” since the Motorist Assurance Program aims to achieve all the given options.
Step 2: Explain why each option is relevant to the Motorist Assurance Program.
Educating customers by explaining inspection recommendations: The program helps customers understand the reasons behind inspection recommendations, enabling them to make informed decisions about vehicle maintenance. Providing technicians with "tools" for good customer communications: The program offers resources and guidelines for technicians to effectively communicate with customers, promoting transparency and trust. Setting standards for participating shops to follow: The program establishes a consistent set of standards that repair shops must adhere to, ensuring quality service and promoting customer confidence.
Final Answer
The objective of the Motorist Assurance Program is to strengthen the relationship between the motorist and the service provider through educating customers, providing technicians with effective communication tools, and setting standards for participating shops to follow.
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