Performance Measures and Quality Management in Operations

An assignment analyzing performance metrics and quality control in business.

Sarah Robinson
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Performance Measures and Quality Management in Operations
Question 1
3 out of 3 points
When Bill Gates stated that "Microsoft is always two years away from failure," he was
emphasizing the importance of
Answer
Selected Answer:
innovation and learning
Correct Answer:
innovation and learning
Question 2
3 out of 3 points
Value chain measures would generally be less valuable to
Answer
Selected Answer:
top management
Correct Answer:
top management
Question 3
3 out of 3 points
In choosing performance measures, an organization might consider all of the following
criteria except
Answer
Selected Answer:
Is the measure based on behavioral performance?
Correct Answer:
Is the measure based on behavioral performance?
Question 4
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Subject
Operations Management

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