Solution Manual for Introduction to Information Systems, 4th Edition
Solution Manual for Introduction to Information Systems, 4th Edition makes solving textbook questions easier with expertly crafted solutions.
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Wallace, Introduction to Information Systems, 4th edition
Instructor’s Manual
Chapter 1, Information Systems and People
1
Chapter 1
Information Systems and People
Learning Objectives
1. Describe the main roles that information systems play in organizations.
2. Compare the terms data, information, and knowledge, and describe three
characteristics that make information valuable.
3. Describe the four main components of an information system and the role that
each plays.
4. Identify several research areas that are studied in the discipline of management
information systems (MIS).
5. Provide examples of how business, nonprofit, and government managers, as well
as information technology departments, depend on information systems
knowledge.
6. Explain how information systems present both promises and perils, and pose
ethical questions.
Solutions to Chapter Review Questions
1-1. What are the six primary roles that information systems play in
organizations? How are information systems used in each context? What
does digital transformation mean?
Information systems play critical roles in (1) managing operations, (2) supporting
customer interactions, (3) making decisions, (4) collaborating on teams,
(5) gaining competitive advantage, and (6) improving individual productivity.
In operations management, information systems are used to manage assets and
inventories; track employee payroll, taxes, benefits, and timesheets; process
transactions; track accounts payable and accounts receivable; procure goods and
services; and pay suppliers. Information systems that support customer
interactions include customer relationship management systems, web-based front
offices, online self-service applications, modern point-of-sale systems and self-
service checkouts. Information systems support data-driven decision making by
using both internal organizational data and external data from partners, suppliers
Instructor’s Manual
Chapter 1, Information Systems and People
1
Chapter 1
Information Systems and People
Learning Objectives
1. Describe the main roles that information systems play in organizations.
2. Compare the terms data, information, and knowledge, and describe three
characteristics that make information valuable.
3. Describe the four main components of an information system and the role that
each plays.
4. Identify several research areas that are studied in the discipline of management
information systems (MIS).
5. Provide examples of how business, nonprofit, and government managers, as well
as information technology departments, depend on information systems
knowledge.
6. Explain how information systems present both promises and perils, and pose
ethical questions.
Solutions to Chapter Review Questions
1-1. What are the six primary roles that information systems play in
organizations? How are information systems used in each context? What
does digital transformation mean?
Information systems play critical roles in (1) managing operations, (2) supporting
customer interactions, (3) making decisions, (4) collaborating on teams,
(5) gaining competitive advantage, and (6) improving individual productivity.
In operations management, information systems are used to manage assets and
inventories; track employee payroll, taxes, benefits, and timesheets; process
transactions; track accounts payable and accounts receivable; procure goods and
services; and pay suppliers. Information systems that support customer
interactions include customer relationship management systems, web-based front
offices, online self-service applications, modern point-of-sale systems and self-
service checkouts. Information systems support data-driven decision making by
using both internal organizational data and external data from partners, suppliers
Wallace, Introduction to Information Systems, 4th edition
Instructor’s Manual
Chapter 1, Information Systems and People
2
and public sources. Smart managers use aggregated data to identify trends and
patterns rather than rely on gut instincts.
Collaboration and teamwork have considerable support from information systems
such as web applications that enable virtual meeting spaces and social networking
sites. Microsoft’s SharePoint is an example of information technology that
supports project teams with document management, shared calendars, and
communication features. The innovative use of an information system can provide
a competitive advantage until competitors jump on the bandwagon. Consider how
Apple’s iPhone got the jump on smartphone competitors with Siri, the intelligent
personal assistant. The selection of information systems and technology to
improve personal productivity ranges from use of email and smartphones to word
processing programs and contact databases. The challenge for most people is to
pick easy-to-use software and devices that integrate with existing applications.
Digital transformation is how organizations develop new business models by
integrating digital technologies into all aspects of the business, including
relationships with customers,
Instructor’s Manual
Chapter 1, Information Systems and People
2
and public sources. Smart managers use aggregated data to identify trends and
patterns rather than rely on gut instincts.
Collaboration and teamwork have considerable support from information systems
such as web applications that enable virtual meeting spaces and social networking
sites. Microsoft’s SharePoint is an example of information technology that
supports project teams with document management, shared calendars, and
communication features. The innovative use of an information system can provide
a competitive advantage until competitors jump on the bandwagon. Consider how
Apple’s iPhone got the jump on smartphone competitors with Siri, the intelligent
personal assistant. The selection of information systems and technology to
improve personal productivity ranges from use of email and smartphones to word
processing programs and contact databases. The challenge for most people is to
pick easy-to-use software and devices that integrate with existing applications.
Digital transformation is how organizations develop new business models by
integrating digital technologies into all aspects of the business, including
relationships with customers,
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Mathematics