Test Bank for Interpersonal Messages , 4th Edition

Preview (31 of 177 Pages)

100%

Purchase to unlock

Loading page image...

iiTESTBANKforDEVITOINTERPERSONALMESSAGESFOURTHEDITIONbyTeresa T. Plummer, Ph.D.Marion Technical College

Loading page image...

iiiiTESTBANKCONTENTSCHAPTER1:FOUNDATIONS OFINTERPERSONALCOMMUNICATION.............................................. 1CHAPTER 2:CULTURE ANDINTERPERSONALCOMMUNICATION................................................. 17CHAPTER3:PERCEPTION OFSELF ANDOTHERS......................................................................... 34CHAPTER4:LISTENING ININTERPERSONALCOMMUNICATION................................................... 49CHAPTER5:VERBALMESSAGES................................................................................................ 64CHAPTER6:NONVERBALMESSAGES......................................................................................... 80CHAPTER7:EMOTIONALMESSAGES.......................................................................................... 97CHAPTER8:CONVERSATIONMESSAGES.................................................................................. 112CHAPTER9:INTERPERSONALRELATIONSHIPS.......................................................................... 128CHAPTER10:INTERPERSONALRELATIONSHIPTYPES ANDTHEORIES...................................... 143CHAPTER11:INTERPERSONALCONFLICTMANAGEMENT........................................................ 161

Loading page image...

1Chapter 1: Foundations of Interpersonal CommunicationMultiple Choice Questions1. What are the two major benefits of interpersonal communication?a) intellectual and practicalb) connection and consciousnessc) educational and professionald) personal/social and professionalAnswer: dLearning Objective: 1.1 Explain the personal and professional benefits of the study ofinterpersonal communication.Topic: Why Study Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts2. In a survey of 1,001 individuals, 53 percent cited __________ as the major cause ofmarriage failure.a) insufficient incomeb) in-law interferencec) lack of effective communicationd) debtAnswer: cLearning Objective: 1.1 Explain the personal and professional benefits of the study ofinterpersonal communication.Topic: Why Study Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts3. The objective of the text,Interpersonal Messages, is to __________.a) provide a formula for behaviorb) improve your interpersonal skillsc) focus on relevant theoryd) allow you to analyze others’ behaviorAnswer: bLearning Objective: 1.1 Explain the personal and professional benefits of the study ofinterpersonal communication.Topic: Why Study Interpersonal CommunicationDifficulty Level: EasySkill Level: Understand the Concepts

Loading page image...

24. Communication may be __________.a) synchronous and asynchronousb) only asynchronousc) androgynousd) synchronous and androgynousAnswer: aLearning Objective: 1.2 Defineinterpersonal communication.Topic: The Nature of Interpersonal CommunicationDifficulty Level: EasySkill Level: Remember the Facts5. In a linear view of communication, __________.a) the speaker speaks and the listener listensb) speaking and listening are simultaneousc) speaker and listener are interdependentd) the speaker is addressing himselfAnswer: aLearning Objective: 1.2 Defineinterpersonal communication.Topic: The Nature of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts6. The transactional view of interpersonal communication __________.a) is an exchange of moneyb) is staticc) involves interdependencyd) has a clear-cut endAnswer: cLearning Objective: 1.2 Defineinterpersonal communication.Topic: The Nature of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts7. Which of the following is a major element of interpersonal communication?a) cell phonesb) contextc) empathyd) clothing

Loading page image...

3Answer: bLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts8. In every interpersonal interaction that Edward has, he is presented with __________.a) challenging momentsb) crisis communicationc) image concernsd) choice pointsAnswer: dLearning Objective: 1.5 Definecommunication competenceand explain the essentialinterpersonal communication competencies.Topic: Interpersonal CompetenceDifficulty Level: ModerateSkill Level: Apply What You Know9. Which of the following is an encoder?a) writerb) listenerc) readerd) audienceAnswer: aLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: EasySkill Level: Understand the Concepts10. When Juan introduces information about messages before he sends the message, it is__________.a) feedbackb) decodingc) feedforwardd) psychological noiseAnswer: cLearning Objective: 1.3 Diagram a model of communication containing source–receiver,

Loading page image...

4messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know11. Channels in communication __________.a) are the media through which message signals passb) are usually used independently of one anotherc) put ideas into wordsd) may be physical, psychological, and semanticAnswer: aLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts12. Physical noise is __________.a) external to the speaker and receiverb) psychologicalc) semanticd) internal to the speaker and receiverAnswer: aLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts13. You can hear the growling of the stomach of the student seated next to you. This is anexample of which kind of noise from where you are seated?a) physicalb) psychologicalc) semanticd) temporalAnswer: aLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: Moderate

Loading page image...

5Skill Level: Apply What You Know14. Context is the environment that __________.a) influences the form of communicationb) is always nonverbalc) includes eight dimensionsd) is universal throughout all culturesAnswer: aLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts15. Which type of noise is created by barriers within the sender or receiver and includesimpairments such as loss of vision and hearing?a) physicalb) physiologicalc) psychologicald) semanticAnswer: bLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts16. Ezra is from England; when he thinks of a lift, he thinks of an elevator. However, hisAmerican roommate, Allen, thinks a lift means to give someone a ride somewhere. Thisis an example of __________ noise.a) physicalb) physiologicalc) psychologicald) semanticAnswer: dLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know

Loading page image...

617. Technostress is defined as __________.a) rude e-mails that require additional time to respond to because the receiver is stressedb) spam e-mails that crash computer systems in the workplacec) fear and concern of older adults about how to use technologyd) anxiety over the amount of information and the inability to manage it in the timeavailableAnswer: dLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: EasySkill Level: Remember the Facts18. Sheila can’t hear a thing that her teacher is saying because there is a noisy classmatenext to her. This is an example of __________ noise.a) physicalb) physiologicalc) psychologicald) semanticAnswer: aLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know19. Lisa is a technology teacher at the local college. Colleagues come to her withquestions about their technology issues. In the eyes of the colleagues, what type of powerdoes Lisa have?a) legitimateb) expertc) rewardd) coerciveAnswer: bLearning Objective: 1.4 Explain the principles of interpersonal communication, and giveexamples of each.Topic: Principles of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know

Loading page image...

720.What does the statement “We cannotnotcommunicate” mean?a) every aspect of behavior communicatesb) with effort you can avoid communicationc) in every interaction, someone is strong enough to force another to communicated) you can drop out of a communication situationAnswer: aLearning Objective: 1.4 Explain the principles of interpersonal communication, and giveexamples of each.Topic: Principles of Interpersonal CommunicationDifficulty Level: EasySkill Level: Understand the Concepts21. Saying that communication is irreversible means we __________.a) need to monitor our commitment messagesb) have to choose carefully the messages we wish to withdrawc) cannot withdraw a messaged) sometimes need to defend or justify our behaviorAnswer: cLearning Objective: 1.4 Explain the principles of interpersonal communication, and giveexamples of each.Topic: Principles of Interpersonal CommunicationDifficulty Level: EasySkill Level: Understand the Concepts22. Your interpersonal competence is __________.a) your knowledge of all the relevant theoryb) your ability to communicate effectivelyc) your ability to put thoughts and feelings into a coded) a special type of messageAnswer: bLearning Objective: 1.5 Definecommunication competenceand explain the essentialinterpersonal communication competencies.Topic: Interpersonal CompetenceDifficulty Level: EasySkill Level: Understand the Concepts23. One way to increase mindfulness is to __________.a) look around the room when others are speaking

Loading page image...

8b) be open to new information and points of viewc) rely heavily on first impressionsd) be close-minded when it comes to new points of viewAnswer: bLearning Objective: 1.5 Definecommunication competenceand explain the essentialinterpersonal communication competencies.Topic: Interpersonal CompetenceDifficulty Level: EasySkill Level: Understand the Concepts24. __________ is the study of what is morally right and wrong.a) Ethicsb) Social rulesc) Interpersonal competenced) ContextAnswer: aLearning Objective: 1.5 Definecommunication competenceand explain the essentialinterpersonal communication competencies.Topic: Interpersonal CompetenceDifficulty Level: EasySkill Level: Remember the Facts25. Interpersonal interaction involves the exchange of both verbal and __________messages.a) spokenb) nonverbalc) orald) utteredAnswer: bLearning Objective: 1.2 Defineinterpersonal communication.Topic: The Nature of Interpersonal CommunicationDifficulty Level: EasySkill Level: Remember the FactsTrue/False Questions26. Interpersonal communication is communication that only takes place between twopeople with an intimate relationship.Answer: False

Loading page image...

9Learning Objective: 1.2 Defineinterpersonal communication.Topic: The Nature of Interpersonal CommunicationDifficulty Level: EasySkill Level: Understand the Concepts27. Interpersonal communication is a transactional process in which all elements areinterdependent.Answer: TrueLearning Objective: 1.2 Defineinterpersonal communication.Topic: The Nature of Interpersonal CommunicationDifficulty Level: EasySkill Level: Understand the Concepts28. For interpersonal communication to occur, meanings must be encoded and decoded.Answer: TrueLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts29. One of the problems with information overload is that it absorbs an enormous amountof time for workers only at the higher levels of management.Answer: FalseLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts30. Feedforward is when we plan our remarks before we make them.Answer: FalseLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: EasySkill Level: Remember the Facts

Loading page image...

1031. The tag line after your name on your social media site is an example of feedforward.Answer: TrueLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts32.“Noise” is always physical disruption of a message.Answer: FalseLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts33. The four types of noise discussed in the text are semantic, physical, emotional, andpsychological.Answer: FalseLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts34. The temporal or time dimension has to do with where a particular message fits into asequence of communication events.Answer: TrueLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts35. One of the purposes of communication isto play.Answer: True

Loading page image...

11Learning Objective: 1.4 Explain the principles of interpersonal communication, and giveexamples of each.Topic: Principles of Interpersonal CommunicationDifficulty Level: EasySkill Level: Remember the Facts36. An ambiguous message is a communication that can be interpreted as having onlyone meaning.Answer: FalseLearning Objective: 1.4 Explain the principles of interpersonal communication, and giveexamples of each.Topic: Principles of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts37. Some employers and colleges ask candidates to open their social networking accountsduring the interview.Answer: TrueLearning Objective: 1.4 Explain the principles of interpersonal communication, and giveexamples of each.Topic: Principles of Interpersonal CommunicationDifficulty Level: EasySkill Level: Remember the Facts38. Communication is irreversible.Answer: TrueLearning Objective: 1.4 Explain the principles of interpersonal communication, and giveexamples of each.Topic: Principles of Interpersonal CommunicationDifficulty Level: EasySkill Level: Understand the Concepts39. Communications that prove effective in one culture will by definition prove effectivein another culture.Answer: FalseLearning Objective: 1.5 Definecommunication competenceand explain the essentialinterpersonal communication competencies.Topic: Interpersonal Competence

Loading page image...

12Difficulty Level: ModerateSkill Level: Understand the ConceptsFill-in-the-Blank Questions40. __________ is the verbal and nonverbal interaction between two interdependentpeople.Answer: Interpersonal communicationLearning Objective: 1.1 Explain the personal and professional benefits of the study ofinterpersonal communication.Topic: Why Study Interpersonal CommunicationDifficulty Level: EasySkill Level: Remember the Facts41. __________ communication occurs in real time; __________ communication occursat different times.Answer: Synchronous; asynchronousLearning Objective: 1.2 Defineinterpersonal communication.Topic: The Nature of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts42. Your ability to communicate effectively is your interpersonal __________.Answer: competenceLearning Objective: 1.5 Definecommunication competenceand explain the essentialinterpersonal communication competencies.Topic: Interpersonal CompetenceDifficulty Level: ModerateSkill Level: Understand the Concepts43. A(n) __________ is a message about another message.Answer: metamessageLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts

Loading page image...

1344. Four dimensions of the context of communication are physical, social–psychological,temporal, and __________.Answer: culturalLearning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: DifficultSkill Level: Remember the Facts45. A(n) __________ message focuses on the real world, something external to thespeaker and listener; a(n) __________ message focuses on the connection between theindividuals.Answer: content; relationshipLearning Objective: 1.4 Explain the principles of interpersonal communication, and giveexamples of each.Topic: Principles of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts46. The communication __________ theory holds that speakers will adjust theircommunication style to that of their listeners to gain social approval and greatercommunication efficiency.Answer: accommodationLearning Objective: 1.4 Explain the principles of interpersonal communication, and giveexamples of each.Topic: Principles of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts47. __________ is a state of awareness in which you are conscious of your reasons forthinking or behaving.Answer: MindfulnessLearning Objective: 1.5 Definecommunication competenceand explain the essentialinterpersonal communication competencies.Topic: Interpersonal CompetenceDifficulty Level: ModerateSkill Level: Understand the Concepts

Loading page image...

1448.On the television show “I Love Lucy,” Ricky Ricardo often began his sentences inEnglish but ended them in Spanish. This is an example of __________.Answer: code switchingLearning Objective: 1.5 Definecommunication competenceand explain the essentialinterpersonal communication competencies.Topic: Interpersonal CompetenceDifficulty Level: ModerateSkill Level: Apply What You Know49. The principle of __________ states that interpersonal communication can take placeonly to the extent that the people talking share the same communication system.Answer: adjustmentLearning Objective: 1.4 Explain the principles of interpersonal communication, and giveexamples of each.Topic: Principles of Interpersonal CommunicationDifficulty Level: EasySkill Level: Remember the FactsEssay Questions50. What are the essential elements of interpersonal communication? How does theconcept of transactional communication tie these elements together?Answer: The ideal answer should include:1. The essential elements of interpersonal communication include source-receiver,messages, feedback, feedforward, channel, noise, and context.2. In the transactional view of communication, each person sends and receivesmessages at the same time.Learning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Analyze It51. Define synchronous and asynchronous communication and give an example of each.Answer: The ideal answer should include:1. Synchronous communication is communication that occurs in real time.Examples of synchronous communication might include having face-to-face or phoneconversations with someone or communicating via instant message.

Loading page image...

152. Asynchronous communication is communication that does not take place inreal time. Examples of asynchronous communication might include e-mails in which thecommunicators are not responding at the same time, written correspondence exchangedthrough the mail, or posts made on an online discussion forum.Learning Objective: 1.2 Defineinterpersonal communication.Topic: The Nature of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts52. What are four types of noise and an example of each noise?Answer: The ideal answer should include:1. Physical noise—an example is the siren from a fire truck2. Physiological noise—an example is the loss of vision3. Psychological noise—an example is bias toward a topic or prejudice against aspeaker4. Semantic noise—an example is “phat” versus “fat”Learning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know53. Discuss the impact of context on communication. Give examples of impact from twodifferent dimensions of context.Answer: The ideal answer should include:1. Communication always takes place within a context, an environment thatinfluences the form and the content of communication. The dimensions of context arecultural, social–psychological, physical, and temporal.2. A physical context is created from our environment. For example, thecommunication in face-to-face conversation may be different from onlinecommunication. The social–psychological context involves status in the relationship,such as a teacher/student relationship. The temporal context involves when thecommunication takes place. For example, if a speaker tells a joke about death to a friendjust after the friend’s mother died, then that joke would be verydifferently received thanit might be at a different time. The cultural dimension focuses on norms, beliefs, andattitudes. For example, in various cultures, eye contact is perceived and interpreteddifferently.Learning Objective: 1.3 Diagram a model of communication containing source–receiver,messages, channel, noise, and context, and define each of these elements.Topic: The Elements of Interpersonal CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know

Loading page image...

1654. What are the six different types of power? Give an example of each power.Answer: The ideal answer should include:1. Legitimate—the judge in a courtroom2. Referent—your younger brother wants to be like you3. Reward—teachers control grades4. Coercive—a supervisor can fire you5. Expert—medical doctors have expertise in the medical field6. Information or persuasion—researchers and scientists are regarded as informedcritical thinkersLearning Objective: 1.4 Explain the principles of interpersonal communication and giveexamples of each.Topic: Principles of Interpersonal CommunicationDifficulty Level: DifficultSkill Level: Apply What You Know

Loading page image...

17Chapter 2: Culture and Interpersonal CommunicationMultiple ChoiceQuestions1. Enculturation is __________.a) the transmission of culture from one generation to anotherb)processes that modify a person’s culture through contact with other culturesc) communication between persons of different culturesd) all that a social group has produced and developedAnswer: aLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: EasySkill Level: Remember the Facts2. Acculturation is __________.a) the transmission of culture from one generation to anotherb) processes that modify a person’s culture through contact with other culturesc) communication between persons of different culturesd) all that a social group has produced and developedAnswer: bLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: EasySkill Level: Remember the Facts3. In a culture with a collectivist orientation, __________.a) high importance is placed on the individual personb) high importance is placed on the groupc) communicators rely heavily on the explicit meanings of the words usedd) communicators are highly materialisticAnswer: bLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts

Loading page image...

184. Maintaining a positive public self-image is __________.a) important in individualist culturesb) important in low-context culturesc) called “confronting”d) called “face-saving”Answer: dLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Remember the Facts5. A high-context culture most likely is also a(n) __________ culture.a) collectivistb) individualisticc) ethnocentricd) competitiveAnswer: aLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts6. If Brian lives in a high-power-distance country, which of the following countries mighthe live in?a) Mexicob) Denmarkc) New Zealandd) SwedenAnswer: aLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Remember the Facts7. Which of the following is listed as a low-power-distance country?a) Sweden

Loading page image...

19b) Mexicoc) Brazild) IndiaAnswer: aLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Remember the Facts8. Cultures fostering a short-term orientation believe that __________.a) they should invest in educationb) humility is a virtue only for women (not men)c) marriage is a practical arrangementd) saving for the future is vitalAnswer: bLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts9. Cultures fostering a long-term orientation believe that __________.a) marriage is a moral arrangementb) humility is a virtue only for women (not men)c) old age is an unpleasant time of lifed) saving for the future is importantAnswer: dLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts10. Cultures high in indulgence __________.a) save for the futureb) emphasize the gratification of desiresc) attribute success to luckd) believe in freedom of expression

Loading page image...

20Answer: bLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts11. The top value in the workplace, selected by Asian executives, was __________.a) hard workb) freedom of expressionc) honestyd) self-disciplineAnswer: aLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Remember the Facts12. Intercultural communication is __________.a) the transmission of culture from one generation to anotherb)processes that modify a person’s culture through contact with other culturesc) communication between persons of different culturesd) all that a social group has produced and developedAnswer: cLearning Objective: 2.3 Defineintercultural communication, and explain the guidelinesfor effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: EasySkill Level: Remember the Facts13. The model of intercultural communication in this chapter indicates that __________.a) culture only impacts our communication experiences when speaking with a personfrom another countryb) intercultural communication is a rare experiencec) each communicator is, to a large extent, a member of a different cultured) our daily lives are not impacted by cultural differences unless we live in a foreigncountryAnswer: cLearning Objective: 2.3 Defineintercultural communication, and explain the guidelines

Loading page image...

21for effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts14. Knowing your tendency toward ethnocentrism __________.a) is depressingb) may help you avoid itc) will hamper intercultural communicationd) can only happen after living in other culturesAnswer: bLearning Objective: 2.3 Defineintercultural communication, and explain the guidelinesfor effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts15. An example of mindlessness is __________.a) forgetting where you left your keyb) failing a testc) ignoring differences among culturesd) being afraid to touch a child whose parents died of AIDS in another countryAnswer: dLearning Objective: 2.3 Defineintercultural communication, and explain the guidelinesfor effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts16. In a mindful state, we __________.a) are irrationalb) resort to a critical-thinking modec) recognize that other cultures are inferiord) ignore barriers and gateways to intercultural communicationAnswer: bLearning Objective: 2.3 Defineintercultural communication, and explain the guidelinesfor effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts

Loading page image...

2217. When you assume that all persons covered by the same label are the same, you__________.a) are assuming universal meaningsb) are stressing unityc) reduce the likelihood of misunderstandingd) are guilty of stereotypingAnswer: dLearning Objective: 2.3 Defineintercultural communication, and explain the guidelinesfor effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts18. A left-handed person eating with the left hand in a Muslim culture is __________.a) a sign of politenessb) universally expectedc) a religious normd) considered obsceneAnswer: dLearning Objective: 2.3 Defineintercultural communication, and explain the guidelinesfor effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know19. Culture shock refers to __________.a) different electrical voltage in different countriesb) a psychological reaction to being in a very different culturec) a pleasant sense of excitement at being in a different cultured) an unusual reaction not normally felt by most people experiencing a new cultureAnswer: bLearning Objective: 2.3 Defineintercultural communication, and explain the guidelinesfor effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts20. Which of the following statements accurately describes culture shock?

Loading page image...

23a) It has no effect on your ability to communicate.b) It is a psychological reaction you experience when encountering a culture verydifferent from your own.c) There are three main stages to culture shock: honeymoon, crisis, and recovery.d) In this day and age, it is rare for someone to experience culture shock.Answer: bLearning Objective: 2.3 Defineintercultural communication, and explain the guidelinesfor effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts21. __________ refers to the biological distinction between male and female and isdetermined by genes.a) Sexb) Genderc) Cultured) EthnocentrismAnswer: aLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: EasySkill Level: Remember the Facts22. __________ is learned from culture and may be considered a cultural variable.a) Sexb) Genderc) Cultured) EthnocentrismAnswer: bLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: EasySkill Level: Remember the Facts23. Which of the following metaphors for culture suggests that cultures blend into oneamalgam and lose their individuality, but the blend is better than any one of theingredients?

Loading page image...

24a) saladb) melting potc) treed) organismAnswer: bLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: ModerateSkill Level: Remember the Facts24. Which of the following metaphors for culture suggests that a culture is made up ofpieces of different shapes, sizes, and colors, and the culture as a whole is more beautifulthan any individual piece?a) mosaicb) melting potc) treed) organismAnswer: aLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: ModerateSkill Level: Remember the Facts25. __________ is a classification of humans on the basis of their physical and biologicalcharacteristics.a) Raceb) Culturec) Genderd) Ethnic identityAnswer: aLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: EasySkill Level: Remember the Facts

Loading page image...

25True/False Questions26. Culture, in the context of this chapter, refers to the fine arts, as in music, drama, anddance.Answer: FalseLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: EasySkill Level: Understand the Concepts27. Enculturation, acculturation, and intercultural are the steps in a model of cross-cultural communication.Answer: FalseLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: EasySkill Level: Understand the Concepts28. U.S. society has movedfroma view that people should retain their native culturalwaystoa perspective that expects people from another culture to adapt to their new U.S.culture.Answer: FalseLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: EasySkill Level: Understand the Concepts29. High-context cultures are also collectivist cultures.Answer: TrueLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts

Loading page image...

2630. You are likely to see a classroom teacher being challenged in a high-power-distanceculture.Answer: FalseLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts31. Low-ambiguity-tolerant cultures create very lenient, unclear rules for communicationthat are easily broken.Answer: FalseLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts32. The Occupy movement throughout the United States was an example of a low-ambiguity-tolerant culture.Answer: FalseLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts33. Long-term-orientation cultures promote the importance of future rewards.Answer: TrueLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts34. The United States is known as a long-term-orientation culture.Answer: False

Loading page image...

27Learning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts35. Mexico is among the top 10 countries that foster an indulgent culture.Answer: TrueLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Remember the Facts36. People in cultures high in restraint lack control of their lives and have little leisuretime for fun activities.Answer: TrueLearning Objective: 2.2 Explain and give examples of the seven major ways in whichcultures differ from one another.Topic: Cultural DifferencesDifficulty Level: ModerateSkill Level: Understand the Concepts37. Susan is ethnocentric if she tends to see her own culture as superior to that of others.Answer: TrueLearning Objective: 2.3 Defineintercultural communication, and explain the guidelinesfor effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know38. You should avoid using terms such as “the disabled man” or “the handicapped child.”Answer: TrueLearning Objective: 2.3 Defineintercultural communication, and explain the guidelinesfor effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: EasySkill Level: Remember the Facts

Loading page image...

2839. According to the text, there are six general stages to culture shock.Answer: FalseLearning Objective: 2.3 Defineintercultural communication, and explain the guidelinesfor effective intercultural communication.Topic: Improving Intercultural CommunicationDifficulty Level: EasySkill Level: Remember the FactsFill-in-the-Blank Questions40. __________ includes everything that members of a social group have produced anddeveloped, including their values, beliefs, artifacts, art, and religion.Answer: CultureLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: EasySkill Level: Remember the Facts41. __________ refers to the biological distinction between male and female.Answer: SexLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: EasySkill Level: Remember the Facts42. The process by which a person’s culture is modified through direct contact withanother culture is __________. The process by which all that a culture has produced istransmitted from one generation to another is __________.Answer: acculturation; enculturationLearning Objective: 2.1 Defineculture,enculturation,ethnic identity, andacculturation,and explain why culture is important in interpersonal communication.Topic: CultureDifficulty Level: ModerateSkill Level: Remember the Facts

Preview Mode

This document has 177 pages. Sign in to access the full document!

Report

Study Now!

Document Details

Related Documents

CIS 337 Unit 7 Assignment Final Project Part IV Pr

Analysis of Leadership in Monster Inc

Evaluation of Alphabet's Mission, Vision, and 8-29

Boundless Management

Uncovering the Martha Stewart Tax Scandal Insider

Boundless Business

JetBlue Airlines Case Analysis

Effective Speaker Notes Template for BUS 210 Prese

Leading as a Function of Management

McDonald's Q4 Earnings U

Company

Explore

Study Tools