Test Bank for Interpersonal Messages , 4th Edition
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ii
TEST BANK
for
DEVITO
INTERPERSONAL MESSAGES
FOURTH EDITION
by
Teresa T. Plummer, Ph.D.
Marion Technical College
TEST BANK
for
DEVITO
INTERPERSONAL MESSAGES
FOURTH EDITION
by
Teresa T. Plummer, Ph.D.
Marion Technical College
iiii
TEST BANK CONTENTS
CHAPTER 1: FOUNDATIONS OF INTERPERSONAL COMMUNICATION .............................................. 1
CHAPTER 2: CULTURE AND INTERPERSONAL COMMUNICATION ................................................. 17
CHAPTER 3: PERCEPTION OF SELF AND OTHERS ......................................................................... 34
CHAPTER 4: LISTENING IN INTERPERSONAL COMMUNICATION ................................................... 49
CHAPTER 5: VERBAL MESSAGES ................................................................................................ 64
CHAPTER 6: NONVERBAL MESSAGES ......................................................................................... 80
CHAPTER 7: EMOTIONAL MESSAGES .......................................................................................... 97
CHAPTER 8: CONVERSATION MESSAGES .................................................................................. 112
CHAPTER 9: INTERPERSONAL RELATIONSHIPS .......................................................................... 128
CHAPTER 10: INTERPERSONAL RELATIONSHIP TYPES AND THEORIES ...................................... 143
CHAPTER 11: INTERPERSONAL CONFLICT MANAGEMENT ........................................................ 161
TEST BANK CONTENTS
CHAPTER 1: FOUNDATIONS OF INTERPERSONAL COMMUNICATION .............................................. 1
CHAPTER 2: CULTURE AND INTERPERSONAL COMMUNICATION ................................................. 17
CHAPTER 3: PERCEPTION OF SELF AND OTHERS ......................................................................... 34
CHAPTER 4: LISTENING IN INTERPERSONAL COMMUNICATION ................................................... 49
CHAPTER 5: VERBAL MESSAGES ................................................................................................ 64
CHAPTER 6: NONVERBAL MESSAGES ......................................................................................... 80
CHAPTER 7: EMOTIONAL MESSAGES .......................................................................................... 97
CHAPTER 8: CONVERSATION MESSAGES .................................................................................. 112
CHAPTER 9: INTERPERSONAL RELATIONSHIPS .......................................................................... 128
CHAPTER 10: INTERPERSONAL RELATIONSHIP TYPES AND THEORIES ...................................... 143
CHAPTER 11: INTERPERSONAL CONFLICT MANAGEMENT ........................................................ 161
1
Chapter 1: Foundations of Interpersonal Communication
Multiple Choice Questions
1. What are the two major benefits of interpersonal communication?
a) intellectual and practical
b) connection and consciousness
c) educational and professional
d) personal/social and professional
Answer: d
Learning Objective: 1.1 Explain the personal and professional benefits of the study of
interpersonal communication.
Topic: Why Study Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
2. In a survey of 1,001 individuals, 53 percent cited __________ as the major cause of
marriage failure.
a) insufficient income
b) in-law interference
c) lack of effective communication
d) debt
Answer: c
Learning Objective: 1.1 Explain the personal and professional benefits of the study of
interpersonal communication.
Topic: Why Study Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Remember the Facts
3. The objective of the text, Interpersonal Messages, is to __________.
a) provide a formula for behavior
b) improve your interpersonal skills
c) focus on relevant theory
d) allow you to analyze others’ behavior
Answer: b
Learning Objective: 1.1 Explain the personal and professional benefits of the study of
interpersonal communication.
Topic: Why Study Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
Chapter 1: Foundations of Interpersonal Communication
Multiple Choice Questions
1. What are the two major benefits of interpersonal communication?
a) intellectual and practical
b) connection and consciousness
c) educational and professional
d) personal/social and professional
Answer: d
Learning Objective: 1.1 Explain the personal and professional benefits of the study of
interpersonal communication.
Topic: Why Study Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
2. In a survey of 1,001 individuals, 53 percent cited __________ as the major cause of
marriage failure.
a) insufficient income
b) in-law interference
c) lack of effective communication
d) debt
Answer: c
Learning Objective: 1.1 Explain the personal and professional benefits of the study of
interpersonal communication.
Topic: Why Study Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Remember the Facts
3. The objective of the text, Interpersonal Messages, is to __________.
a) provide a formula for behavior
b) improve your interpersonal skills
c) focus on relevant theory
d) allow you to analyze others’ behavior
Answer: b
Learning Objective: 1.1 Explain the personal and professional benefits of the study of
interpersonal communication.
Topic: Why Study Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
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4. Communication may be __________.
a) synchronous and asynchronous
b) only asynchronous
c) androgynous
d) synchronous and androgynous
Answer: a
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
5. In a linear view of communication, __________.
a) the speaker speaks and the listener listens
b) speaking and listening are simultaneous
c) speaker and listener are interdependent
d) the speaker is addressing himself
Answer: a
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
6. The transactional view of interpersonal communication __________.
a) is an exchange of money
b) is static
c) involves interdependency
d) has a clear-cut end
Answer: c
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
7. Which of the following is a major element of interpersonal communication?
a) cell phones
b) context
c) empathy
d) clothing
4. Communication may be __________.
a) synchronous and asynchronous
b) only asynchronous
c) androgynous
d) synchronous and androgynous
Answer: a
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
5. In a linear view of communication, __________.
a) the speaker speaks and the listener listens
b) speaking and listening are simultaneous
c) speaker and listener are interdependent
d) the speaker is addressing himself
Answer: a
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
6. The transactional view of interpersonal communication __________.
a) is an exchange of money
b) is static
c) involves interdependency
d) has a clear-cut end
Answer: c
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
7. Which of the following is a major element of interpersonal communication?
a) cell phones
b) context
c) empathy
d) clothing
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Answer: b
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Remember the Facts
8. In every interpersonal interaction that Edward has, he is presented with __________.
a) challenging moments
b) crisis communication
c) image concerns
d) choice points
Answer: d
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Moderate
Skill Level: Apply What You Know
9. Which of the following is an encoder?
a) writer
b) listener
c) reader
d) audience
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
10. When Juan introduces information about messages before he sends the message, it is
__________.
a) feedback
b) decoding
c) feedforward
d) psychological noise
Answer: c
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
Answer: b
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Remember the Facts
8. In every interpersonal interaction that Edward has, he is presented with __________.
a) challenging moments
b) crisis communication
c) image concerns
d) choice points
Answer: d
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Moderate
Skill Level: Apply What You Know
9. Which of the following is an encoder?
a) writer
b) listener
c) reader
d) audience
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
10. When Juan introduces information about messages before he sends the message, it is
__________.
a) feedback
b) decoding
c) feedforward
d) psychological noise
Answer: c
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
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messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
11. Channels in communication __________.
a) are the media through which message signals pass
b) are usually used independently of one another
c) put ideas into words
d) may be physical, psychological, and semantic
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
12. Physical noise is __________.
a) external to the speaker and receiver
b) psychological
c) semantic
d) internal to the speaker and receiver
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
13. You can hear the growling of the stomach of the student seated next to you. This is an
example of which kind of noise from where you are seated?
a) physical
b) psychological
c) semantic
d) temporal
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
11. Channels in communication __________.
a) are the media through which message signals pass
b) are usually used independently of one another
c) put ideas into words
d) may be physical, psychological, and semantic
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
12. Physical noise is __________.
a) external to the speaker and receiver
b) psychological
c) semantic
d) internal to the speaker and receiver
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
13. You can hear the growling of the stomach of the student seated next to you. This is an
example of which kind of noise from where you are seated?
a) physical
b) psychological
c) semantic
d) temporal
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
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Skill Level: Apply What You Know
14. Context is the environment that __________.
a) influences the form of communication
b) is always nonverbal
c) includes eight dimensions
d) is universal throughout all cultures
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
15. Which type of noise is created by barriers within the sender or receiver and includes
impairments such as loss of vision and hearing?
a) physical
b) physiological
c) psychological
d) semantic
Answer: b
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
16. Ezra is from England; when he thinks of a lift, he thinks of an elevator. However, his
American roommate, Allen, thinks a lift means to give someone a ride somewhere. This
is an example of __________ noise.
a) physical
b) physiological
c) psychological
d) semantic
Answer: d
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
Skill Level: Apply What You Know
14. Context is the environment that __________.
a) influences the form of communication
b) is always nonverbal
c) includes eight dimensions
d) is universal throughout all cultures
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
15. Which type of noise is created by barriers within the sender or receiver and includes
impairments such as loss of vision and hearing?
a) physical
b) physiological
c) psychological
d) semantic
Answer: b
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
16. Ezra is from England; when he thinks of a lift, he thinks of an elevator. However, his
American roommate, Allen, thinks a lift means to give someone a ride somewhere. This
is an example of __________ noise.
a) physical
b) physiological
c) psychological
d) semantic
Answer: d
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
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17. Technostress is defined as __________.
a) rude e-mails that require additional time to respond to because the receiver is stressed
b) spam e-mails that crash computer systems in the workplace
c) fear and concern of older adults about how to use technology
d) anxiety over the amount of information and the inability to manage it in the time
available
Answer: d
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
18. Sheila can’t hear a thing that her teacher is saying because there is a noisy classmate
next to her. This is an example of __________ noise.
a) physical
b) physiological
c) psychological
d) semantic
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
19. Lisa is a technology teacher at the local college. Colleagues come to her with
questions about their technology issues. In the eyes of the colleagues, what type of power
does Lisa have?
a) legitimate
b) expert
c) reward
d) coercive
Answer: b
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
17. Technostress is defined as __________.
a) rude e-mails that require additional time to respond to because the receiver is stressed
b) spam e-mails that crash computer systems in the workplace
c) fear and concern of older adults about how to use technology
d) anxiety over the amount of information and the inability to manage it in the time
available
Answer: d
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
18. Sheila can’t hear a thing that her teacher is saying because there is a noisy classmate
next to her. This is an example of __________ noise.
a) physical
b) physiological
c) psychological
d) semantic
Answer: a
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
19. Lisa is a technology teacher at the local college. Colleagues come to her with
questions about their technology issues. In the eyes of the colleagues, what type of power
does Lisa have?
a) legitimate
b) expert
c) reward
d) coercive
Answer: b
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
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20. What does the statement “We cannot not communicate” mean?
a) every aspect of behavior communicates
b) with effort you can avoid communication
c) in every interaction, someone is strong enough to force another to communicate
d) you can drop out of a communication situation
Answer: a
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
21. Saying that communication is irreversible means we __________.
a) need to monitor our commitment messages
b) have to choose carefully the messages we wish to withdraw
c) cannot withdraw a message
d) sometimes need to defend or justify our behavior
Answer: c
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
22. Your interpersonal competence is __________.
a) your knowledge of all the relevant theory
b) your ability to communicate effectively
c) your ability to put thoughts and feelings into a code
d) a special type of message
Answer: b
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Easy
Skill Level: Understand the Concepts
23. One way to increase mindfulness is to __________.
a) look around the room when others are speaking
20. What does the statement “We cannot not communicate” mean?
a) every aspect of behavior communicates
b) with effort you can avoid communication
c) in every interaction, someone is strong enough to force another to communicate
d) you can drop out of a communication situation
Answer: a
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
21. Saying that communication is irreversible means we __________.
a) need to monitor our commitment messages
b) have to choose carefully the messages we wish to withdraw
c) cannot withdraw a message
d) sometimes need to defend or justify our behavior
Answer: c
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
22. Your interpersonal competence is __________.
a) your knowledge of all the relevant theory
b) your ability to communicate effectively
c) your ability to put thoughts and feelings into a code
d) a special type of message
Answer: b
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Easy
Skill Level: Understand the Concepts
23. One way to increase mindfulness is to __________.
a) look around the room when others are speaking
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b) be open to new information and points of view
c) rely heavily on first impressions
d) be close-minded when it comes to new points of view
Answer: b
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Easy
Skill Level: Understand the Concepts
24. __________ is the study of what is morally right and wrong.
a) Ethics
b) Social rules
c) Interpersonal competence
d) Context
Answer: a
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Easy
Skill Level: Remember the Facts
25. Interpersonal interaction involves the exchange of both verbal and __________
messages.
a) spoken
b) nonverbal
c) oral
d) uttered
Answer: b
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
True/False Questions
26. Interpersonal communication is communication that only takes place between two
people with an intimate relationship.
Answer: False
b) be open to new information and points of view
c) rely heavily on first impressions
d) be close-minded when it comes to new points of view
Answer: b
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Easy
Skill Level: Understand the Concepts
24. __________ is the study of what is morally right and wrong.
a) Ethics
b) Social rules
c) Interpersonal competence
d) Context
Answer: a
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Easy
Skill Level: Remember the Facts
25. Interpersonal interaction involves the exchange of both verbal and __________
messages.
a) spoken
b) nonverbal
c) oral
d) uttered
Answer: b
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
True/False Questions
26. Interpersonal communication is communication that only takes place between two
people with an intimate relationship.
Answer: False
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Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
27. Interpersonal communication is a transactional process in which all elements are
interdependent.
Answer: True
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
28. For interpersonal communication to occur, meanings must be encoded and decoded.
Answer: True
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
29. One of the problems with information overload is that it absorbs an enormous amount
of time for workers only at the higher levels of management.
Answer: False
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
30. Feedforward is when we plan our remarks before we make them.
Answer: False
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
27. Interpersonal communication is a transactional process in which all elements are
interdependent.
Answer: True
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
28. For interpersonal communication to occur, meanings must be encoded and decoded.
Answer: True
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
29. One of the problems with information overload is that it absorbs an enormous amount
of time for workers only at the higher levels of management.
Answer: False
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
30. Feedforward is when we plan our remarks before we make them.
Answer: False
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
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31. The tag line after your name on your social media site is an example of feedforward.
Answer: True
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Remember the Facts
32. “Noise” is always physical disruption of a message.
Answer: False
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
33. The four types of noise discussed in the text are semantic, physical, emotional, and
psychological.
Answer: False
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Remember the Facts
34. The temporal or time dimension has to do with where a particular message fits into a
sequence of communication events.
Answer: True
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Remember the Facts
35. One of the purposes of communication is to play.
Answer: True
31. The tag line after your name on your social media site is an example of feedforward.
Answer: True
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Remember the Facts
32. “Noise” is always physical disruption of a message.
Answer: False
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
33. The four types of noise discussed in the text are semantic, physical, emotional, and
psychological.
Answer: False
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Remember the Facts
34. The temporal or time dimension has to do with where a particular message fits into a
sequence of communication events.
Answer: True
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Remember the Facts
35. One of the purposes of communication is to play.
Answer: True
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Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
36. An ambiguous message is a communication that can be interpreted as having only
one meaning.
Answer: False
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
37. Some employers and colleges ask candidates to open their social networking accounts
during the interview.
Answer: True
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
38. Communication is irreversible.
Answer: True
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
39. Communications that prove effective in one culture will by definition prove effective
in another culture.
Answer: False
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
36. An ambiguous message is a communication that can be interpreted as having only
one meaning.
Answer: False
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
37. Some employers and colleges ask candidates to open their social networking accounts
during the interview.
Answer: True
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
38. Communication is irreversible.
Answer: True
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Understand the Concepts
39. Communications that prove effective in one culture will by definition prove effective
in another culture.
Answer: False
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
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Difficulty Level: Moderate
Skill Level: Understand the Concepts
Fill-in-the-Blank Questions
40. __________ is the verbal and nonverbal interaction between two interdependent
people.
Answer: Interpersonal communication
Learning Objective: 1.1 Explain the personal and professional benefits of the study of
interpersonal communication.
Topic: Why Study Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
41. __________ communication occurs in real time; __________ communication occurs
at different times.
Answer: Synchronous; asynchronous
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
42. Your ability to communicate effectively is your interpersonal __________.
Answer: competence
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Moderate
Skill Level: Understand the Concepts
43. A(n) __________ is a message about another message.
Answer: metamessage
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
Difficulty Level: Moderate
Skill Level: Understand the Concepts
Fill-in-the-Blank Questions
40. __________ is the verbal and nonverbal interaction between two interdependent
people.
Answer: Interpersonal communication
Learning Objective: 1.1 Explain the personal and professional benefits of the study of
interpersonal communication.
Topic: Why Study Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
41. __________ communication occurs in real time; __________ communication occurs
at different times.
Answer: Synchronous; asynchronous
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
42. Your ability to communicate effectively is your interpersonal __________.
Answer: competence
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Moderate
Skill Level: Understand the Concepts
43. A(n) __________ is a message about another message.
Answer: metamessage
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
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44. Four dimensions of the context of communication are physical, social–psychological,
temporal, and __________.
Answer: cultural
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Difficult
Skill Level: Remember the Facts
45. A(n) __________ message focuses on the real world, something external to the
speaker and listener; a(n) __________ message focuses on the connection between the
individuals.
Answer: content; relationship
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
46. The communication __________ theory holds that speakers will adjust their
communication style to that of their listeners to gain social approval and greater
communication efficiency.
Answer: accommodation
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
47. __________ is a state of awareness in which you are conscious of your reasons for
thinking or behaving.
Answer: Mindfulness
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Moderate
Skill Level: Understand the Concepts
44. Four dimensions of the context of communication are physical, social–psychological,
temporal, and __________.
Answer: cultural
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Difficult
Skill Level: Remember the Facts
45. A(n) __________ message focuses on the real world, something external to the
speaker and listener; a(n) __________ message focuses on the connection between the
individuals.
Answer: content; relationship
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
46. The communication __________ theory holds that speakers will adjust their
communication style to that of their listeners to gain social approval and greater
communication efficiency.
Answer: accommodation
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
47. __________ is a state of awareness in which you are conscious of your reasons for
thinking or behaving.
Answer: Mindfulness
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Moderate
Skill Level: Understand the Concepts
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48. On the television show “I Love Lucy,” Ricky Ricardo often began his sentences in
English but ended them in Spanish. This is an example of __________.
Answer: code switching
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Moderate
Skill Level: Apply What You Know
49. The principle of __________ states that interpersonal communication can take place
only to the extent that the people talking share the same communication system.
Answer: adjustment
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
Essay Questions
50. What are the essential elements of interpersonal communication? How does the
concept of transactional communication tie these elements together?
Answer: The ideal answer should include:
1. The essential elements of interpersonal communication include source-receiver,
messages, feedback, feedforward, channel, noise, and context.
2. In the transactional view of communication, each person sends and receives
messages at the same time.
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Analyze It
51. Define synchronous and asynchronous communication and give an example of each.
Answer: The ideal answer should include:
1. Synchronous communication is communication that occurs in real time.
Examples of synchronous communication might include having face-to-face or phone
conversations with someone or communicating via instant message.
48. On the television show “I Love Lucy,” Ricky Ricardo often began his sentences in
English but ended them in Spanish. This is an example of __________.
Answer: code switching
Learning Objective: 1.5 Define communication competence and explain the essential
interpersonal communication competencies.
Topic: Interpersonal Competence
Difficulty Level: Moderate
Skill Level: Apply What You Know
49. The principle of __________ states that interpersonal communication can take place
only to the extent that the people talking share the same communication system.
Answer: adjustment
Learning Objective: 1.4 Explain the principles of interpersonal communication, and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Easy
Skill Level: Remember the Facts
Essay Questions
50. What are the essential elements of interpersonal communication? How does the
concept of transactional communication tie these elements together?
Answer: The ideal answer should include:
1. The essential elements of interpersonal communication include source-receiver,
messages, feedback, feedforward, channel, noise, and context.
2. In the transactional view of communication, each person sends and receives
messages at the same time.
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Analyze It
51. Define synchronous and asynchronous communication and give an example of each.
Answer: The ideal answer should include:
1. Synchronous communication is communication that occurs in real time.
Examples of synchronous communication might include having face-to-face or phone
conversations with someone or communicating via instant message.
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15
2. Asynchronous communication is communication that does not take place in
real time. Examples of asynchronous communication might include e-mails in which the
communicators are not responding at the same time, written correspondence exchanged
through the mail, or posts made on an online discussion forum.
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
52. What are four types of noise and an example of each noise?
Answer: The ideal answer should include:
1. Physical noise—an example is the siren from a fire truck
2. Physiological noise—an example is the loss of vision
3. Psychological noise—an example is bias toward a topic or prejudice against a
speaker
4. Semantic noise—an example is “phat” versus “fat”
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
53. Discuss the impact of context on communication. Give examples of impact from two
different dimensions of context.
Answer: The ideal answer should include:
1. Communication always takes place within a context, an environment that
influences the form and the content of communication. The dimensions of context are
cultural, social–psychological, physical, and temporal.
2. A physical context is created from our environment. For example, the
communication in face-to-face conversation may be different from online
communication. The social–psychological context involves status in the relationship,
such as a teacher/student relationship. The temporal context involves when the
communication takes place. For example, if a speaker tells a joke about death to a friend
just after the friend’s mother died, then that joke would be very differently received than
it might be at a different time. The cultural dimension focuses on norms, beliefs, and
attitudes. For example, in various cultures, eye contact is perceived and interpreted
differently.
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
2. Asynchronous communication is communication that does not take place in
real time. Examples of asynchronous communication might include e-mails in which the
communicators are not responding at the same time, written correspondence exchanged
through the mail, or posts made on an online discussion forum.
Learning Objective: 1.2 Define interpersonal communication.
Topic: The Nature of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
52. What are four types of noise and an example of each noise?
Answer: The ideal answer should include:
1. Physical noise—an example is the siren from a fire truck
2. Physiological noise—an example is the loss of vision
3. Psychological noise—an example is bias toward a topic or prejudice against a
speaker
4. Semantic noise—an example is “phat” versus “fat”
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
53. Discuss the impact of context on communication. Give examples of impact from two
different dimensions of context.
Answer: The ideal answer should include:
1. Communication always takes place within a context, an environment that
influences the form and the content of communication. The dimensions of context are
cultural, social–psychological, physical, and temporal.
2. A physical context is created from our environment. For example, the
communication in face-to-face conversation may be different from online
communication. The social–psychological context involves status in the relationship,
such as a teacher/student relationship. The temporal context involves when the
communication takes place. For example, if a speaker tells a joke about death to a friend
just after the friend’s mother died, then that joke would be very differently received than
it might be at a different time. The cultural dimension focuses on norms, beliefs, and
attitudes. For example, in various cultures, eye contact is perceived and interpreted
differently.
Learning Objective: 1.3 Diagram a model of communication containing source–receiver,
messages, channel, noise, and context, and define each of these elements.
Topic: The Elements of Interpersonal Communication
Difficulty Level: Moderate
Skill Level: Apply What You Know
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54. What are the six different types of power? Give an example of each power.
Answer: The ideal answer should include:
1. Legitimate—the judge in a courtroom
2. Referent—your younger brother wants to be like you
3. Reward—teachers control grades
4. Coercive—a supervisor can fire you
5. Expert—medical doctors have expertise in the medical field
6. Information or persuasion—researchers and scientists are regarded as informed
critical thinkers
Learning Objective: 1.4 Explain the principles of interpersonal communication and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Difficult
Skill Level: Apply What You Know
54. What are the six different types of power? Give an example of each power.
Answer: The ideal answer should include:
1. Legitimate—the judge in a courtroom
2. Referent—your younger brother wants to be like you
3. Reward—teachers control grades
4. Coercive—a supervisor can fire you
5. Expert—medical doctors have expertise in the medical field
6. Information or persuasion—researchers and scientists are regarded as informed
critical thinkers
Learning Objective: 1.4 Explain the principles of interpersonal communication and give
examples of each.
Topic: Principles of Interpersonal Communication
Difficulty Level: Difficult
Skill Level: Apply What You Know
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Chapter 2: Culture and Interpersonal Communication
Multiple Choice Questions
1. Enculturation is __________.
a) the transmission of culture from one generation to another
b) processes that modify a person’s culture through contact with other cultures
c) communication between persons of different cultures
d) all that a social group has produced and developed
Answer: a
Learning Objective: 2.1 Define culture, enculturation, ethnic identity, and acculturation,
and explain why culture is important in interpersonal communication.
Topic: Culture
Difficulty Level: Easy
Skill Level: Remember the Facts
2. Acculturation is __________.
a) the transmission of culture from one generation to another
b) processes that modify a person’s culture through contact with other cultures
c) communication between persons of different cultures
d) all that a social group has produced and developed
Answer: b
Learning Objective: 2.1 Define culture, enculturation, ethnic identity, and acculturation,
and explain why culture is important in interpersonal communication.
Topic: Culture
Difficulty Level: Easy
Skill Level: Remember the Facts
3. In a culture with a collectivist orientation, __________.
a) high importance is placed on the individual person
b) high importance is placed on the group
c) communicators rely heavily on the explicit meanings of the words used
d) communicators are highly materialistic
Answer: b
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
Chapter 2: Culture and Interpersonal Communication
Multiple Choice Questions
1. Enculturation is __________.
a) the transmission of culture from one generation to another
b) processes that modify a person’s culture through contact with other cultures
c) communication between persons of different cultures
d) all that a social group has produced and developed
Answer: a
Learning Objective: 2.1 Define culture, enculturation, ethnic identity, and acculturation,
and explain why culture is important in interpersonal communication.
Topic: Culture
Difficulty Level: Easy
Skill Level: Remember the Facts
2. Acculturation is __________.
a) the transmission of culture from one generation to another
b) processes that modify a person’s culture through contact with other cultures
c) communication between persons of different cultures
d) all that a social group has produced and developed
Answer: b
Learning Objective: 2.1 Define culture, enculturation, ethnic identity, and acculturation,
and explain why culture is important in interpersonal communication.
Topic: Culture
Difficulty Level: Easy
Skill Level: Remember the Facts
3. In a culture with a collectivist orientation, __________.
a) high importance is placed on the individual person
b) high importance is placed on the group
c) communicators rely heavily on the explicit meanings of the words used
d) communicators are highly materialistic
Answer: b
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
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4. Maintaining a positive public self-image is __________.
a) important in individualist cultures
b) important in low-context cultures
c) called “confronting”
d) called “face-saving”
Answer: d
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Remember the Facts
5. A high-context culture most likely is also a(n) __________ culture.
a) collectivist
b) individualistic
c) ethnocentric
d) competitive
Answer: a
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
4. Maintaining a positive public self-image is __________.
a) important in individualist cultures
b) important in low-context cultures
c) called “confronting”
d) called “face-saving”
Answer: d
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Remember the Facts
5. A high-context culture most likely is also a(n) __________ culture.
a) collectivist
b) individualistic
c) ethnocentric
d) competitive
Answer: a
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
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b) Mexico
c) Brazil
d) India
Answer: a
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Remember the Facts
8. Cultures fostering a short-term orientation believe that __________.
a) they should invest in education
b) humility is a virtue only for women (not men)
c) marriage is a practical arrangement
d) saving for the future is vital
Answer: b
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
9. Cultures fostering a long-term orientation believe that __________.
a) marriage is a moral arrangement
b) Mexico
c) Brazil
d) India
Answer: a
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Remember the Facts
8. Cultures fostering a short-term orientation believe that __________.
a) they should invest in education
b) humility is a virtue only for women (not men)
c) marriage is a practical arrangement
d) saving for the future is vital
Answer: b
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
9. Cultures fostering a long-term orientation believe that __________.
a) marriage is a moral arrangement
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Answer: b
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
11. The top value in the workplace, selected by Asian executives, was __________.
a) hard work
b) freedom of expression
c) honesty
d) self-discipline
Answer: a
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Remember the Facts
12. Intercultural communication is __________.
a) the transmission of culture from one generation to another
b) processes that modify a person’s culture through contact with other cultures
c) communication between persons of different cultures
d) all that a social group has produced and developed
Answer: b
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
11. The top value in the workplace, selected by Asian executives, was __________.
a) hard work
b) freedom of expression
c) honesty
d) self-discipline
Answer: a
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Remember the Facts
12. Intercultural communication is __________.
a) the transmission of culture from one generation to another
b) processes that modify a person’s culture through contact with other cultures
c) communication between persons of different cultures
d) all that a social group has produced and developed
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for effective intercultural communication.
Topic: Improving Intercultural Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
14. Knowing your tendency toward ethnocentrism __________.
a) is depressing
b) may help you avoid it
c) will hamper intercultural communication
d) can only happen after living in other cultures
Answer: b
Learning Objective: 2.3 Define intercultural communication, and explain the guidelines
for effective intercultural communication.
Topic: Improving Intercultural Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
15. An example of mindlessness is __________.
a) forgetting where you left your key
b) failing a test
c) ignoring differences among cultures
d) being afraid to touch a child whose parents died of AIDS in another country
Answer: d
for effective intercultural communication.
Topic: Improving Intercultural Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
14. Knowing your tendency toward ethnocentrism __________.
a) is depressing
b) may help you avoid it
c) will hamper intercultural communication
d) can only happen after living in other cultures
Answer: b
Learning Objective: 2.3 Define intercultural communication, and explain the guidelines
for effective intercultural communication.
Topic: Improving Intercultural Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
15. An example of mindlessness is __________.
a) forgetting where you left your key
b) failing a test
c) ignoring differences among cultures
d) being afraid to touch a child whose parents died of AIDS in another country
Answer: d
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17. When you assume that all persons covered by the same label are the same, you
__________.
a) are assuming universal meanings
b) are stressing unity
c) reduce the likelihood of misunderstanding
d) are guilty of stereotyping
Answer: d
Learning Objective: 2.3 Define intercultural communication, and explain the guidelines
for effective intercultural communication.
Topic: Improving Intercultural Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
18. A left-handed person eating with the left hand in a Muslim culture is __________.
a) a sign of politeness
b) universally expected
c) a religious norm
d) considered obscene
Answer: d
Learning Objective: 2.3 Define intercultural communication, and explain the guidelines
for effective intercultural communication.
Topic: Improving Intercultural Communication
17. When you assume that all persons covered by the same label are the same, you
__________.
a) are assuming universal meanings
b) are stressing unity
c) reduce the likelihood of misunderstanding
d) are guilty of stereotyping
Answer: d
Learning Objective: 2.3 Define intercultural communication, and explain the guidelines
for effective intercultural communication.
Topic: Improving Intercultural Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
18. A left-handed person eating with the left hand in a Muslim culture is __________.
a) a sign of politeness
b) universally expected
c) a religious norm
d) considered obscene
Answer: d
Learning Objective: 2.3 Define intercultural communication, and explain the guidelines
for effective intercultural communication.
Topic: Improving Intercultural Communication
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a) It has no effect on your ability to communicate.
b) It is a psychological reaction you experience when encountering a culture very
different from your own.
c) There are three main stages to culture shock: honeymoon, crisis, and recovery.
d) In this day and age, it is rare for someone to experience culture shock.
Answer: b
Learning Objective: 2.3 Define intercultural communication, and explain the guidelines
for effective intercultural communication.
Topic: Improving Intercultural Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
21. __________ refers to the biological distinction between male and female and is
determined by genes.
a) Sex
b) Gender
c) Culture
d) Ethnocentrism
Answer: a
Learning Objective: 2.1 Define culture, enculturation, ethnic identity, and acculturation,
and explain why culture is important in interpersonal communication.
Topic: Culture
Difficulty Level: Easy
a) It has no effect on your ability to communicate.
b) It is a psychological reaction you experience when encountering a culture very
different from your own.
c) There are three main stages to culture shock: honeymoon, crisis, and recovery.
d) In this day and age, it is rare for someone to experience culture shock.
Answer: b
Learning Objective: 2.3 Define intercultural communication, and explain the guidelines
for effective intercultural communication.
Topic: Improving Intercultural Communication
Difficulty Level: Moderate
Skill Level: Understand the Concepts
21. __________ refers to the biological distinction between male and female and is
determined by genes.
a) Sex
b) Gender
c) Culture
d) Ethnocentrism
Answer: a
Learning Objective: 2.1 Define culture, enculturation, ethnic identity, and acculturation,
and explain why culture is important in interpersonal communication.
Topic: Culture
Difficulty Level: Easy
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30. You are likely to see a classroom teacher being challenged in a high-power-distance
culture.
Answer: False
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
31. Low-ambiguity-tolerant cultures create very lenient, unclear rules for communication
that are easily broken.
Answer: False
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
32. The Occupy movement throughout the United States was an example of a low-
ambiguity-tolerant culture.
Answer: False
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
30. You are likely to see a classroom teacher being challenged in a high-power-distance
culture.
Answer: False
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
31. Low-ambiguity-tolerant cultures create very lenient, unclear rules for communication
that are easily broken.
Answer: False
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
32. The Occupy movement throughout the United States was an example of a low-
ambiguity-tolerant culture.
Answer: False
Learning Objective: 2.2 Explain and give examples of the seven major ways in which
cultures differ from one another.
Topic: Cultural Differences
Difficulty Level: Moderate
Skill Level: Understand the Concepts
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Subject
Business Management