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Test Bank for Introduction to Hospitality Management, 5th Edition

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ExamName___________________________________MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.1)One of the most important in-room amenities that enables guest satisfaction is1)A)remote controlB)mini-barC)TVD)internetE)air conditioningAnswer:D2)Since its introduction, the pineapple has been internationally recognized as2)A)a symbol of hospitalityB)a widely used vegetable in the southwestC)a symbol of dangerD)non-nutritionalAnswer:A3)Key to being successful in the hospitality industry is3)A)waiting tablesB)being service orientedC)knowing how to cookD)bartending skillsAnswer:B4)Intangible means4)A)A souvenir purchased as a giftB)Something the guest uses but does not possessC)assets of the businessD)physical propertyAnswer:B5)In the hospitality industry the concept of perishability means5)A)it is intangibleB)spoiled food that must be discardedC)it cannot be measuredD)an unsold airline seat, hotel room or empty restaurant tableAnswer:D6)Inseparability refers to6)A)hospitality products being inherently heterogeneousB)hospitality products are tangibleC)the fact that production and consumption occur simultaneouslyD)the fact that production and consumption occur independentlyAnswer:C1

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Document Details

Subject
Healthcare
Textbook
Introduction To Hospitality by John...

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