Service Management: Operations, Strategy, Information Technology by James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

Service Management: Operations, Strategy, Information Technology by James Fitzsimmons, Mona Fitzsimmons, and Sanjeev Bordoloi is a comprehensive textbook covering the key aspects of managing services in a business. With supporting materials like Test Banks and Solution Manuals, this book equips students with the tools to understand service operations, strategies, and the role of information technology in service management.