Medical Assistant State Test Study Guide Part 4
This flashcard set introduces essential medical terms, common clinical abbreviations, patient care best practices, and basic healthcare law. Learn the meanings of prefixes like cysto-, dys-, tachy-, and terms such as stenosis and gastrectomy, while reinforcing knowledge on professional conduct, communication, and patient rights. A great resource for students and entry-level healthcare professionals preparing for exams or day-to-day practice.
in CPR the depth of a compression should be for adults
1 1/2 to 2 inches
Key Terms
in CPR the depth of a compression should be for adults
1 1/2 to 2 inches
in CPR the depth of a compression should be for children
1 to 1 1/2 inches
in CPR the depth of a compression should be for infants
1/2 to 1 inch
when preparing envelopes, one should use
capital letters in block format
telephone calls should be answered no later than the
third ring
a patients fails to keep an appointment. the medical assistant should make a note on the
patients chart
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| Term | Definition |
|---|---|
in CPR the depth of a compression should be for adults | 1 1/2 to 2 inches |
in CPR the depth of a compression should be for children | 1 to 1 1/2 inches |
in CPR the depth of a compression should be for infants | 1/2 to 1 inch |
when preparing envelopes, one should use | capital letters in block format |
telephone calls should be answered no later than the | third ring |
a patients fails to keep an appointment. the medical assistant should make a note on the | patients chart |
a backup tape for a computer is used to | copy hard drive information |
which name would be filed first in an alphabetic filing system? | Wilson Babcock |
CPT codes are used to identify a | medical procedure |
ICD-9 codes are used to identify a | medical diagnosis |
patient insurance cards should be reviewed | at each visit |
an HMO is an example of what kind of healthcare? | managed |
a good tool for reminding staff when certain things need to be done is called a | tickler file |
information may be sent rapidly by using a | fax machine |
the process of arranging a series of printed pages is called | collating |
the most important part of preparing correspondence | proofreading |
a daily log should be kept of all | incoming telephone calls |
incoming mail should be sorted and | date stamped |
the preferred way to send valuable items by mail | registered mail |
termination of care letters should be sent by | certified mail/ return receipt |
system for leaving messages which can be retrieved later is | voice mail |
cancelled appointments should be noted in the | patients chart |
a method of maximizing appointment time is | wave scheduling |
the appointments schedule can be used as a | legal record |
a useful telephone service for a physician with 2 office | call forwarding |
on a multi-line telephone, the line in use will be indicated by | steady light |
to best utilize the appointment schedule, set aside time for | call backs |
an important way to make the patient feel comfortable | warm greeting |
missed appointments can be reduced by | calls to confirm appointments |
patients should be notified of any | unusual delays |
having the patients chart at hand is necessary when | scheduling procedures |
"first come first served" method of appointment scheduling | open hours |
stating names within another patients hearing could be | breach of confidentiality |
the physical equipment of a computer is called | hardware |
computer hardware with permanent memory | hard disk |
a portable memory storage device is called a | floppy disk |
important procedure for protecting hard disk information | backing up |
the term used for starting the computer | boot |
flashing line showing where data can be entered | cursor |
the most common device for data imput | keyboard |
word processing allows the user to quickly move or delete blocks of | text |
a convenient feature used when proofreading a document | spell check |
large group of files used for information retrieval is | data base |
all medical office should have a security policy to protect | patient information |
computerized patient accounts simply monthly statements and | insurance billing |
computer scheduling allows quick access to | open appointments |
this list can be easily prepared with computer scheduling | daily appointments |
a computer field contains a piece of | information |
software program that quickly calculates numbers | spreadsheet |
rearrangement of information in a database is called | sorting |
setting margins and tabs for a letter is called | formatting |
no office should download information from the internet without a | anti-virus program |
a method of controlling access to confidential patient information | passwords |
progress notes are usually filed in what order? | chronological |
the medical record belongs to the | physician |
the document stating patient agrees to a procedure | consent |
a method which speeds the filing process | color coding |
the term for removing inactive records from the files | purging |
chart notations require the date, | information and initials |
material which should never be used to correct medical records | white out |
person who can legally sign a release of medical records | patient or guardian |
a system of organizing information in a medical record | SOAP |
medical charts are usually filed in which order | alphabetical |
each page of the medical record should include | patients name and date |
information in the medical record is | private and confidential |
records for patients currently receiving treatment are in the | active files |
chart notes should be complete | daily |
each patient is assigned a number in this system | numerical filing |
a patient must sign this document to obtain past records | records release form |
which of the following names would be filed first: Pittman, Phillips, Pham, or Phipps | pham |
which of the following names would be filed last: Larsen, Lamar, Lai, or Larson | Larson |
which of the following numbers would be filed first: 073291, 036689, 157623, or 064942 | 036689 |
a fund used for small office purchases is called | petty cash |
a term for overpayment on an account is a | credit |
monthly fee for bank account is a | service charge |
what is an encounter form? | preprinted statement listing codes for basic office charges |
what is a post? | entering charges and payments to a patients account |
what is aging schedule? | list of unpaid accounts by date of service |
what is debit? | another term for charge |
what are adjustments? | correction to a patients account |
what is endorsing? | placing the practice name and account number on the back of the check |
what are accounts payable? | total of bills owed by the practice |
what are accounts receivable? | total of all patients accounts |
who can you never accept a payment from? | a patient who has been turned over to a collection agency |
what is a deductible? | portion of bill patient is required to pay each year |
what is a write off? | cancellation of an unpaid debt |
what is a copayment? | amount patient must pay for each office visit |
what is medicare? | federal insurance program for elderly persons or persons with permanent disabilities |
what is a crossover? | term for an insurance claim for a medicare and MediCal patient |
what is workers compensation? | type of insurance for work related injuries |
what is a paper claim? | insurance claims which have greater chance for rejection |
what is a modifier? | addition to a procedure code which indicates special circumstances |
what is medi-gap? | a policy which supplements medicare coverage |
what is tricare/CHAMPUS? | insurance coverage for military dependents |
what is CMS-1500? | the universal claim form |
an insurance claim with incomplete information will be | rejected |
what is capitation? | monthly fee a provider is paid for each covered patient |
what is explanation of benefits? | insurance company statement of how a claim is settled |
what is fraud? | billing services the physician did not perform |
a procedure code followed by the modifier -99 indicates | multiple modifiers |
what are electronic claims? | insurance claims which shorten the payment cycle |
what is a clean claim? | term for an insurance form that has been filled out correctly |
when should a patients addresses and billing information be updated? | each visit |
insurance claims require a patient to sign what to release information? | authorization |
an assignment of benefits form allows the insurance company to | pay the provider |
What is HIPAA | federal law protecting privacy of health insurance information |
what are HCPCS codes | medicare supplement to the CPT procedure codes |