Mors 200 Arts Final - Communications Compend Part 2

The objective, emotion-free meanings of a term.

• Ambiguous reponses

• Denotations

• Euphemisms

• Connotations

Which of the following is an example of a misinterpretation of a non-verbal symbol?

• Personal space

• Equivocal terms

• Emotive terms

• Euphemisms

Which of the following is an example of a misinterpretation of a verbal symbol?

• Relative terms

• Voice

• Touching

• Objects

The highness or lowness of the voice.

• Volume

• Articulation

• Rate

• Pitch

The type of communication in which the two parties involved consider one another as individuals.

• Intrapersonal communication

• Interpersonal communication

• Mass communication

• Organizational communication

Which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem?

• Empathetic listening

• Informational listening

• Evaluative listening

• Attending listening

A worker is drilling a hole in the street just outside of the classroom making it nearly impossible for the students to hear the instructor. This is an example of:

• Faulty assumption

• Defensive listening

• Noise

• Feedback

The ideal time limit for a speech is:

• 10 minutes

• 20 minutes

• 30 minutes

• 60 minutes

The Pope reads his speech word-for-word from a prepared text. This is an example of:

• An impromptu speech

• A manuscript speech

• An extemporaneous speech

• A memorized speech

Linda was attending an Optimist club meeting and after her arrival was asked to give a speech concerning her vocation at the meeting. This is an example of:

• An impromptu speech

• An extemporaneous speech

• A memorized speech

• A manuscript speech

What is the term that is defined as "dealing with the meaning of words"?

• Syntax

• Attending

• Semantics

• Relative terms

A disconfirming response with more than one meaning, leaving he other party unsure of the responder's position.

• Ambiguous response

• Attending remark

• Euphemism

• Faulty assumption

A receiver focusing on the speaker's voice, screen out all other stiumli is an example of:

• Defensive listening

• Insensitive listening

• Empathetic listening

• Attending

The type of communication which refers to those aspects of communication behavior that occur within the individual.

• Interpersonal communication

• Intrapersonal communication

• Ambiguous listening

• Attending

Sarah is listening to Cathy and trying very hard to understand her ideas on the subject. This is an example of:

• Empathetic listening

• Defensive listening

• Intrapersonal listening

• Informational listening

To end a sentence in which the last word is abbreviated you should use a:

• Hyphen

• Period

• Comma

• Semi-colon

Any communication which goes beyond the doors of your business.

• Personal letters

• Inter-office letters

• External communication

• National communication

What type of communication refers to the wholesale distribution of identical copies of the same message to persons or receivers unknown to the sender and unknown to each other in any sense of interaction?

• Professional

• Mass

• Public

• Interpersonal

What is the act of attempting to influence the behavior and thinking of another person or group of people called?

• Directing

• Persuasion

• Collection

• Eluding

Business communications that are sent to receivers within a company.

• External communications

• Frontal communications

• Internal communications

• Channel communications

Words that are pronounced like another word but have a different meaning and are usually spelled differently.

• Antonyms

• Hyphenations

• Homonyms

• Synonyms

A complete sentence that describes the central idea of a speech and is usually found in the first paragraph.

• Connotation

• Euphemism

• Relative term

• Thesis statement

Which of the following initiates the communication process?

• Receiver

• Channel

• Barrier

• Sender

External communication is:

• Business communications with customers.

• Any communication that goes beyond the doors of your business.

• Communication among employees

• All communication

The medium a sender selects to send the message.

• Station

• Frequency

• Stream

• Channel

External communications incudes (more than one answer):

1. Personal letters

2. Congratulatory notes

3. Memos

4. Letters of reference

An approach to conflict resolution in which neither party achieves its goals.

• Win-forfeit

• Win-win

• Lose-lose

• Lose-forfeit