Mors 200 Arts Final - Funeral Service Psychology and Counseling 4 Part 2
This deck covers key concepts in funeral service psychology and counseling, focusing on communication skills and techniques essential for effective counseling.
Spoken, oral communication. Tone of voice talking speed Voice inflections
Verbal Communication
Key Terms
Spoken, oral communication. Tone of voice talking speed Voice inflections
Verbal Communication
That which is expressed by posture, facial expression, actions or physical behavior, communication by any other means than verbally. Smiling Frowning Gestures Facial expression Eye movement Body position/movement
Non-Verbal Communication
The client’s analysis is usually on a subconscious level while the counselor is trained to be aware of thse subtle and non-so-subtle components of communication.
Difference betwen Client and Counselor Communications
Giving undivided attention by means of verbal and non-verbal behavior. Active listening Paraphrasing Reflecting Clairifying Perception checking Leading Informing Questioning Summarizing Allowance of silence
Attending Skills
One of the most important counseling techniques.Attentively listening to the wors a client says, observing the non-verbal cues he expresses such as eye contact, posture, facial expression, gestures, and being sensitive to the tone, inflexion, spead and intensity of what is being said. Verbal and non-verbal expression should be consistent with each other
Active Listening
Focusing on, and repeating back tothe client, the key words used, usually the most important part of what was said.
Lets the client know they were heard and understood.
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| Term | Definition |
|---|---|
Spoken, oral communication. Tone of voice talking speed Voice inflections | Verbal Communication |
That which is expressed by posture, facial expression, actions or physical behavior, communication by any other means than verbally. Smiling Frowning Gestures Facial expression Eye movement Body position/movement | Non-Verbal Communication |
The client’s analysis is usually on a subconscious level while the counselor is trained to be aware of thse subtle and non-so-subtle components of communication. | Difference betwen Client and Counselor Communications |
Giving undivided attention by means of verbal and non-verbal behavior. Active listening Paraphrasing Reflecting Clairifying Perception checking Leading Informing Questioning Summarizing Allowance of silence | Attending Skills |
One of the most important counseling techniques.Attentively listening to the wors a client says, observing the non-verbal cues he expresses such as eye contact, posture, facial expression, gestures, and being sensitive to the tone, inflexion, spead and intensity of what is being said. Verbal and non-verbal expression should be consistent with each other | Active Listening |
Focusing on, and repeating back tothe client, the key words used, usually the most important part of what was said. | Lets the client know they were heard and understood. |
The counselor expresses in fewer or fresh words the essential feelings stated or stronly implied by the counselee in her words or non-verbal communication. 'You seem to feel….' | Reflecting |
The process of getting a better understanding of something the client has said. | Clairifying |
Similar to clairifying in that the counselor needs further explainination from the client to ensure he completely understands what was said. Instead of a broad clairfying statement, the funeral director would ask for some specific clairification. | Perception Checking |
The skill of encouraging the client to further explore what you feel is a major issue, more of less anticipating where the client is going. | Leading |
Sharing knowledge you have with the client. Funeral directors feel most comfortable with this | Informing |
Using skillful probing questions will not only clairify your understanding but will also aid the client in exploring her thoughts and feelings. Opens new areas for discussion Use open ended questions Avoid 'why?' or questions to make client defensive Begin open ended questions with how, what or can | Questioning |
Bringing together the different aspects of your counseling session into a succinct review of what has occurred. | Summarizing |
Vocal style Verbal following | Verbal Communication |
Use your natural voice Use non-threatening tone Do not talk too fast or too slow | Vocal Style |
Stay on the topic the client brings up, don't change it Don't interrupt Give client all the time she needs to answer, don't rush Do not preach or lecture Do not talk too much about yourself | Verbal Following |
Positive Non-Verbal skills Eye contact Body Posture Head nods Facial expressions Arm and leg position | Non-Verbal Communication |
Maintain eye contact without staring. Demonstrates sincere interest Be culturally sensitive (considered rude to some cultures) Vary | Eye Contact |
Avoid slouching, but be relaxed. Present an open posture facing the client and leaning forward to exhibit sincerity and interest. Sit on the same said as the invdividual, but never stand over them. | Body Posture |
Do this occasionally to demonstrate agreement, and encourage the client to continue to communicate. | Head Nods |