Operations Management: Creating Value Along The Supply Chain, 1st Canadian Edition Lecture Notes

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Chapter1Introduction to Operationsand SupplyChainManagementThe purpose of the first chapter is to set the stage for the study of operations management andgenerate interest for the students. Many of the topics presented in this chapter are“teasers” to bediscussed in more detail in later chapters. The chapter is best covered in two to three 75-minuteclass sessions. This will allow time for some in-class exercises and out-of-class explorations.Listed below are learning objectives, a lecture outline,a mapping of learning objectives toassignments, experiential exercises,teaching notes, pause and reflect questions, suggestedvideos, and available Excel files.Weblinks, Internetexercises, virtual tours, PowerPoint files,onlinepractice quizzes, and otherresources can be found on the textwebsite atwww.wiley.com/go/russellcanada.Tutorial problems, animated demo problems, pre-andpost-lecture quizzes, and automatedgrading of even-numbered homework problems are available throughWileyPLUS.comLEARNING OBJECTIVESDescribe what the operations function is and how it relates to other business functions.Discuss the key factors that have contributed to the evolution of operations and the initiationof supply chain management.Discuss how and whybusinesses operate globally and explain the roles China and India playin the current global market.Calculate and interpret productivity measures used for measuring competitiveness.Discuss the process of developing, deploying, and monitoring the success of an operationsstrategy.LECTURE OUTLINE(suggested activitiesand discussionsin italics)Day 1Operations function, Evolution of Ops, GlobalizationDay 2Productivity, Strategy, Course objectivesA.Operations and Supply Chain ManagementatTim HortonsB.The Operations Function–What do Operations and Supply Chain Managers do?C.The Evolution of Operations and Supply Chain Management–Tabletop experimentD.Globalization–Globalization Quiz1.The China Factor–Creating Shared Value at Nestlé2.India,the World’sServiceProviderE.Productivity and CompetitivenessF.Strategy and Operations–Mission statements from favourite companies.1.Primary Task

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