Biggby Coffee Training and Operations Review Guide Part 2
This deck covers key concepts and procedures from the Biggby Coffee Training and Operations Review Guide, including customer service principles, operational standards, and product knowledge.
What are the five steps of running a lap, in order, and how often is a lap supposed to be run?
Answer: Clean customer prep, clean lobby, clean restrooms, clean exterior, assist other baristas; 15 minutes
Key Terms
What are the five steps of running a lap, in order, and how often is a lap supposed to be run?
Answer: Clean customer prep, clean lobby, clean restrooms, clean exterior, assist other baristas; 15 minutes
What is the proper number of espresso shots, by size, for a regular latte (10oz, 16oz, 20oz, 24oz)?
Answer: 1,2,2,3
What is the proper number of espresso shots by size for an Americano (10oz, 16oz, 20oz, 24oz)?
Answer: 2,3,4,4
What are the proper pumps of syrup, by size, in a one syrup latte? (10oz, 16oz, 20oz, 24oz)?
Answer: 2,3,4,5
Describe how to prepare a large Red Eye.
Answer: Brewed coffee with 3 shots of expresso
Which syrups go into a Butter Bear?
Answer: Caramel and Butterscotch
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| Term | Definition |
|---|---|
What are the five steps of running a lap, in order, and how often is a lap supposed to be run? | Answer: Clean customer prep, clean lobby, clean restrooms, clean exterior, assist other baristas; 15 minutes |
What is the proper number of espresso shots, by size, for a regular latte (10oz, 16oz, 20oz, 24oz)? | Answer: 1,2,2,3 |
What is the proper number of espresso shots by size for an Americano (10oz, 16oz, 20oz, 24oz)? | Answer: 2,3,4,4 |
What are the proper pumps of syrup, by size, in a one syrup latte? (10oz, 16oz, 20oz, 24oz)? | Answer: 2,3,4,5 |
Describe how to prepare a large Red Eye. | Answer: Brewed coffee with 3 shots of expresso |
Which syrups go into a Butter Bear? | Answer: Caramel and Butterscotch |
Which syrup goes into a Nutty Buddy? | Answer: Hazelnut |
Which syrups go into a Teddy Bear? | Answer: Caramel and White Chocolate |
Select the correct version of the first Milksteamer Position Priority? | Answer: Steam milk, prepare and serve drinks |
Select the correct version of the second Milksteamer Position Priority? | Answer: Actively engage each customer in conversation |
Select the correct version of the third Milksteamer Position Priority? | Answer: Clean and restock |
What is the sign of a "good roll" when steaming milk? | Answer: The foam on the surface of the milk is consumed by being pulled down into the milk |
How hot are the pouring temperatures of our hot drinks? Extra hot? Not hot? | Answer: 150/160/120 |
What is the difference between the Latte and the Cappuccino, w/ attention to drink composition and flavor? | Answer: The Latte has ½" of foam, the capp has a half cup of foam; the capp has a stronger coffee profile |
What do you need to do in order to prepare a No Foam Latte? (multiple answers apply) | Answer: Stretch and roll the milk as you would normally do when preparing a regular Latte. Wait 10 seconds after steaming the milk, then pour slowly. |
Which of these options is the proper recipe for a 20oz Iced Butter Bear (ingredient order must also be correct) | Answer: 2/3 cup of ice, cold 2% milk, 3 pumps caramel, 2 pumps butterscotch, 2 shots, whipped cream and garnish |
How many full-priced beverages must a customer buy on their BIGGBY card to receive a free drink? | Answer: 12 |
What teas can be made into a tea latte? | Answer: All |
What flavor is added to tea lattes? | Answer: Vanilla |
Describe how you would prepare a 16oz Frozen Cream Earl Grey Tea Latte. | Answer: Level cup of ice, 4 pumps of tonic, 4 pumps of vanilla, 3 ounces of Earl Grey concentrate |
Describe how you would prepare a 20oz Frozen Chai Charger. | Answer: Heaping cup of ice, 5 pumps of tonic, 2 pumps of chai, two shots of espresso |
Select the correct version of the first Cashier Position Priority. | Answer: Greet customers within 3 steps of the door and complete their transaction as quickly as possible |
Select the correct version of the second Cashier Position Priority. | Answer: Build sales through suggestive selling |
Select the correct version of the third Cashier Position Priority. | Answer: Clean and restock the POP area, including food |
What two questions should the Cashier ask if the customer needs a drink recommendation? | Answer: Do you want a drink with coffee in it? Do you want a hot, iced, or frozen drink? |
Name a few beverage-specific upsells for the following. (2 options per beverage) 20oz Strawberry Shortcake Creme Freeze | Answer: zip, whipped cream |
Name a few beverage-specific upsells for the following. (2 options per beverage) 24oz Brewed Coffee | Answer: Add a flavor shot (e.g., vanilla, caramel, or hazelnut) Upgrade to a specialty milk (e.g., oat milk, almond milk, or half & half) |
Name a few beverage-specific upsells for the following. (2 options per beverage) 16oz Frozen Vanilla Bean | Answer: shots, whip |
What does ABC stand for? What does it estimate? | Answer: Average Beverage Check—the average amount each customer spends per visit |
What are the two main ways to increase ABC. | Answer: Drink and food upsells |
Why does the Cashier prepare food before cashing out the order? (multiple answers apply) | Answer: So the next customer will not have to wait while you work on the previous customer's order. Because you're less likely to forget it if you get it right away. |
Which beverage purchases will earn a credit for a customer's BIGGBY card? | Answer: Any full-priced beverage |
What is BIGGBY Card reward program for retail/wholebean coffee? | Answer: Earn points for buying coffee at full price and every 10th pound is free |
How would you date a muffin that you pull fridge/freezer? | Answer: Today +2 |