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Sonic Drive-In Portion Guide for Sides, Toppings, and Desserts Part 2
This deck covers key operational guidelines and procedures at Sonic Drive-In, including hygiene practices, customer service protocols, and food safety standards.
20/20 rule
Wash hands every 20 minutes for 20 seconds
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Key Terms
Term
Definition
20/20 rule
Wash hands every 20 minutes for 20 seconds
Three main causes of food borne illness
Poor personal hygiene, time and temp abuse, cross contamination
Temperature Danger Zone
41-140
What should the temp be for water when making onion ring batter?
40* or less
What is FIFO
First in First Out stock rotation
Two main methods for cooling food
Ice bath and shallow pan
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| Term | Definition |
|---|---|
20/20 rule | Wash hands every 20 minutes for 20 seconds |
Three main causes of food borne illness | Poor personal hygiene, time and temp abuse, cross contamination |
Temperature Danger Zone | 41-140 |
What should the temp be for water when making onion ring batter? | 40* or less |
What is FIFO | First in First Out stock rotation |
Two main methods for cooling food | Ice bath and shallow pan |
How many steps are there to WOW carhop | 10 |
What are the two checkbacks | 1 minute bumper check with eye contact and smile, then smile tray within 10 minutes |
BOOM foods wrap up saying | Thanks I will be back to check on you in a minute |
Fill cup _______ from the top | 1/4 inch from top |
What do you use to wipe a cup | Blue sanitized towl |
What is a single large drink served with | Large straw, 2 napkins and a mint |
Critical late ticket | 5 minutes |
When should all orders be delivered within | 4 minutes |
60/60 rule | $60 every 60 minutes |
Last thing to do before leaving a stall | Pick up trash |
Never do when handling a guest problem | Argue |
First step in correcting a problem | Believe the customer |
When is the bumper check completed | One minute |
When is the check back with the smile tray completed | Within 10 minutes |
Smile tray is used for what | Offer desert to customer |
What is the temper time of strawberries | 24-36 hours |
What is the total hold time for strawberries | 4 days |
What size are lemons and limes cut into | 1/4 (quarters) |
How much ice goes in a tea cup | Full cup of ice |
What do you keep in your voice when answering a switch board | A smile |
First and second rule during a robbery | Stay calm and don't be a hero |
What do you need to be a sonic brand ambassador | A smile |
Drive through orders | 4 minutes |
Hold time for room temp tea | 4 hours |
10 steps to carhop | Appearance check, tray set up, approach, greeting, transaction, offer condiments, wrap up, lot bumper check, smile tray |
What is the 4 step training method | Prepare, demonstrate, practice, follow up |
Who is responsible for certification | General manager |
What do we use to wow our customers | WUTTI |
W U T T I | Welcome, use their name, take care of their needs, thank them, invite them back |