CSA Service Now Preparation Practice Exam with Answers (170 Solved Questions)

Name: CSA Service Now Preparation Practice Exam with Answers (170 Solved Questions)
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ServiceNow CSA Exam Prep
D. Self-service - Which of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self-service
B. My Groups Work - Which module displays a list of tasks assigned to a user's group, but
not yet assigned to an individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks
C. Variable Types - Multiple choice, single line text, and select box are what type of
elements in ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists
C. Javascript - What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. Javascript
D. Jelly
D. A map to determine relationships between fields displaying in an import set to fields in
an existing table. - Which of the following is a definition for transform maps in ServiceNow?
A. A map that is used to share the history of the incident
B. A map used to add data to encrypt fields
C. A map used to trigger business rules before the data is queued in the outbound web
service
D. A map to determine relationships between fields displaying in an import set to fields in
an existing table.

C. Now Platform UI - Which of the following is the primary way to interact with the
applications and data in a ServiceNow instance?
A. Service Portal
B. Workplace
C. Now Platform UI
D. Now Mobile
D. collection of permissions - A role is a:
A. set of users delegated to perform different tasks
B. collection of tasks
C. set of members to a subscription
D. collection of permissions
E. set of users who share a common purpose
F. individual to whom you have grated access to your ServiceNow instance
A. set of users who share a common purpose - A group is a:
A. set of users who share a common purpose
B. collection of permissions
C. collection of tasks
D. individual to whom you have granted access to your ServiceNow instance
E. set of members to a subscription
F. set of users delegated to perform different tasks
C. Application Platform-as-a-Service (aPaaS) - The Now Platform is an example of which
cloud computing model?
A. Software-as-a-Service (SaaS)
B. Platform-as-a-Service (PaaS)
C. Application Platform-as-a-Service (aPaaS)
D. Infrastructure-as-a-Service (IaaS)
A. Employee

B. Customer
D. Information Technology (IT) - Which of the following workflow types does the Now
Platform provide?
Select 3 answers from the below options.
A. Employee
B. Customer
C. End User
D. Information Technology (IT)
A. Banner Frame
C. Application Navigator
E. Content Frame - What are the three main screen elements of the Now Platform User
Interface?
Select 3 answers from the below options.
A. Banner Frame
B. Application Frame
C. Application Navigator
D. Banner Content
E. Content Frame
B. All modules and sections within the Service Desk application
D. Any module with a name containing "services"
Any applications, sections, or modules with the names containing "service" (or other words
containing service, such as services, and serviced) would appear in the results. In addition,
any applications, sections, or modules related to those containing "service" would also
appear. - Which of the following would be included in the results when entering "service"
in the Navigation filter?
Select 2 answers from the below options.
A. Only applications with a name containing "service"
B. All modules and sections within the Service Desk application
C. Only applications, sections and modules with the names containing "service"
D. Any module with a name containing "services"
C. Gear - What do you select to personalize the system settings of the Now Platform user
interface?
A. Magnifying glass
B. Question mark
C. Gear

D. Logo
A. Drag the breadcrumbs of a filtered list to the Favorites tab.
B. Drag an individual record to the Favorites tab
E. Select the star of its corresponding application or module - Which of the following are
ways to create a favorite?
Select 3 answers from the below options.
A. Drag the breadcrumbs of a filtered list to the Favorites tab.
B. Drag an individual record to the Favorites tab
C. Select the personalization gear icon.
D. Select the star of its corresponding section
E. Select the star of its corresponding application or module
A. User menu - What is selected to impersonate another user?
A. User menu
B. Application Navigator
C. System settings
D. Magnifying glass
B. Select the record from the History tab - You need to go back to review a record you just
looked at recently. What is one of the quickest ways to navigate back to the same record?
A.Expand every application in the All applications tab
B. Select the record from the History tab
C. Navigate back to its corresponding list
D. Impersonate another user
A. System Properties > Basic Configuration UI16
C. Guided Setup > ITSM Guided Setup - Each ServiceNow solution provides its own guided
setup. When implementing IT Service Management (ITSM), where would you navigate in
order to update Now Platform user interface branding, including the company logo and
colors?
Select 2 answers from the below.
A. System Properties > Basic Configuration UI16
B. System Properties > My Company

C. Guided Setup > ITSM Guided Setup
D. Team Development > Properties
B. Banner image, text, and colors
D. Navigation background and text colors
E. Browser tab title
F. System date/time formatting - Which of the following branding features can be
configured?
Select 4 answers from the below options.
A. Navigator responses
B. Banner image, text, and colors
C. Navigation position
D. Navigation background and text colors
E. Browser tab title
F. System date/time formatting
B. Accelerate adoption rates
C. Create a shared identity
D. Gain user trust - What are some of the benefits often recognized by branding your
instance?
Select 3 answers from the below options.
A. Reduce service desk calls
B. Accelerate adoption rates
C. Create a shared identity
D. Gain user trust
E. Share comprehensive assignment rules
B. List title menu
C. List fields context menu
E. List column context menu - Lists provide context menus at three different levels. What
are the names of those context menus?
Select 3 answers from the below options.
A. List filter context menu
B. List title menu
C. List fields context menu
D. List description menu
E. List column context menu
C. Breadcrumbs - A filter is a set of conditions applied to a table to help you find and work
with a subset of data. In the Now Platform, filter conditions are also referred to as:

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A. Column Headings
B. Field Values
C. Breadcrumbs
D. Title Bars
A. Column context menu - Which menu can users access to display actions that involve
creating quick reports, configuring lists and exporting data?
A. Column context menu
B. Record content menu
C. Velue context menu
D. List context menu
B. Wildcard Characters - Which search feature can be used to help narrow down search
results in ServiceNow?
A. Context Finder
B. Wildcard Characters
C. Platform Locator
D. Containers
B. a field - A column in a list represents what in the ServiceNow instance?
A. a record
B. a field
C. a filter
D. a list
A. Form context menu - Which menu provides options related to viewing, configuring,
creating favorites, and saving for data?
A. Form context menu
B. Form layout menu
C. Form personalization menu
D. Form column menu
B. Activity stream - What allows users to see a time stamped history of all actions taken
with a record?
A. Form history
B. Activity stream
C. Favorites
D. Form activity
A. Reference - Which field type displays records from another table?

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A. Reference
B. Choice
C. String
D. Attachments
A. Edit icon
D. Remove icon
E. Handle icon - When using Form Designer, icons presented on each field include which of
the following?
Select 3 answers from the below options.
A. Edit icon
B. Reference icon
C. Field icon
D. Remove icon
E. Handle icon
B. Field Navigator - A field can be added to a table and form by accessing which part of the
Form Designer interface?
A. Form settings
B. Field Navigator
C. Form Views
D. Field Formatter
D. Template bar - Different form templates can be applied to a form by accessing the:
A. Template creator
B. Template editor
C. Toggle template views
D. Template bar
A. Setting an Assignment group and User based on Category and Subcategory
B. Setting a User based on Category and Subcategory
C. Setting an Assignment group and User based on the short description
D. Setting an Assignment group based on Category and Subcategory - Which of the
following is a best practice when configuring Assignment Rules or Predictive Intelligence?
Select 4 answers from the below options.
A. Setting an Assignment group and User based on Category and Subcategory
B. Setting a User based on Category and Subcategory

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C. Setting an Assignment group and User based on the short description
D. Setting an Assignment group based on Category and Subcategory
E. Setting an Assignment group based on Subcategory (Category = None)
A. User presence
C. Activity stream
D. Connect chat
E. Comments - Which of the following are ways to collaborate with team members on
tasks?
Select 4 answers from the below options.
A. User presence
B. Additional comments
C. Activity stream
D. Connect chat
E. Comments
B. Notes - Which tab contains the activity stream for a task?
A. Conflicts
B. Notes
C. Related Records
D. Resolution Information
A. Tasks lead to quicker resolution times
C. Tasks are repeatable processes
D. Tasks minimize the possibility of human error - Which of the following best describes
Tasks?
Select 3 answers from the below options.
A. Tasks lead to quicker resolution times
B. Tasks can only be performed once
C. Tasks are repeatable processes
D. Tasks minimize the possibility of human error
A. System Notification > Email > Notifications - To see the notifications that are currently
defined on the Now Platform, you can navigate to:
A. System Notification > Email > Notifications
B. System Definitions > Notifications

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C. System Notification > Definitions
D. Notifications > Email > System Notifications
B. Select variables - When configuring an email notification, where can you choose field
values from the record to include within the message?
A. Select fields pane
B. Select variables
C. Variables context menu
D. Platform variables
A. What it will contain
B. Went send
C. Who will receive - Which three tabs are used to configure an email notification?
Select 3 answers from the below options.
A. What it will contain
B. Went send
C. Who will receive
D. Which email template
E. What the subjects is
B. Subscriptions - Which feature allows users to manage which notifications they receive
about various activities occurring in the platform?
A. Now on Now
B. Subscriptions
C. Platform Chat
D. ServiceNow Mobile
B. System settings - Where can users set their notification subscription preferences?
A. Notification settings
B. System settings
C. Subscription settings
Email settings
D. Email settings
B. Email
C. Meeting Invitation
D. SMS - Notifications in the Now Platform occur through which of the following methods?

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