CSA Service Now Preparation Practice Exam with Answers (170 Solved Questions)

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ServiceNow CSA Exam PrepD. Self-service-Which of these applications is available to all users?A. ChangeB. IncidentC. FacilitiesD. Self-serviceB. My Groups Work-Which module displays a list of tasks assigned to a user's group, butnot yetassigned to an individual user?A. My Teams WorkB. My Groups WorkC. My Groups TasksD. My Teams TasksC. Variable Types-Multiple choice, single line text, and select box are what type ofelements in ServiceNow?A. Order GuidesB. Request TypesC. Variable TypesD. Related ListsC. Javascript-What is the language used for scripting in ServiceNow?A. JavaB. AngularJSC. JavascriptD. JellyD. A map to determine relationships between fields displaying in an import set to fields inan existing table.-Which of the following is a definition for transform maps in ServiceNow?A. A map that is used to share the history of the incidentB. A mapused to add data to encrypt fieldsC. A map used to trigger business rules before the data is queued in the outbound webserviceD. A map to determine relationships between fields displaying in an import set to fields inan existing table.

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C. Now Platform UI-Which of the following is the primary way to interact with theapplications and data in a ServiceNow instance?A. Service PortalB. WorkplaceC. Now Platform UID. Now MobileD. collection of permissions-A role is a:A. set of users delegatedto perform different tasksB. collection of tasksC. set of members to a subscriptionD. collection of permissionsE. set of users who share a common purposeF. individual to whom you have grated access to your ServiceNow instanceA. set of users whoshare a common purpose-A group is a:A. set of users who share a common purposeB. collection of permissionsC. collection of tasksD. individual to whom you have granted access to your ServiceNow instanceE. set of members to a subscriptionF. set of users delegated to perform different tasksC. Application Platform-as-a-Service (aPaaS)-The Now Platform is an example of whichcloud computing model?A. Software-as-a-Service (SaaS)B. Platform-as-a-Service (PaaS)C. Application Platform-as-a-Service (aPaaS)D. Infrastructure-as-a-Service (IaaS)A. Employee

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B. CustomerD. Information Technology (IT)-Which of the following workflow types does the NowPlatform provide?Select 3 answers from the below options.A. EmployeeB. CustomerC. End UserD. Information Technology (IT)A. Banner FrameC. Application NavigatorE. Content Frame-What are the three main screen elements of the Now Platform UserInterface?Select 3 answers from the below options.A. Banner FrameB. Application FrameC. Application NavigatorD. Banner ContentE. Content FrameB. All modules and sections within the Service Desk applicationD. Any module with a name containing "services"Any applications, sections, or modules with the names containing "service" (or other wordscontaining service, such as services, and serviced) would appear in the results. In addition,any applications, sections, or modules related to those containing "service" would alsoappear.-Which of the following would be included in the results when entering "service"in the Navigation filter?Select 2 answers from the below options.A. Only applications with a name containing "service"B. All modules andsections within the Service Desk applicationC. Only applications, sections and modules with the names containing "service"D. Any module with a name containing "services"C. Gear-What do you select to personalize the system settings of the Now Platform userinterface?A. Magnifying glassB. Question markC. Gear

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D. LogoA. Drag the breadcrumbs of a filtered list to the Favorites tab.B. Drag an individual record to the Favorites tabE. Select the star of its corresponding application or module-Which of the following areways to create a favorite?Select 3 answers from the below options.A. Drag the breadcrumbs of a filtered list to the Favorites tab.B. Drag an individual record to the Favorites tabC. Select the personalization gear icon.D.Select the star of its corresponding sectionE. Select the star of its corresponding application or moduleA. User menu-What is selected to impersonate another user?A. User menuB. Application NavigatorC. System settingsD. Magnifying glassB.Select the record from the History tab-You need to go back to review a record you justlooked at recently. What is one of the quickest ways to navigate back to the same record?A.Expand every application in the All applications tabB. Select the recordfrom the History tabC. Navigate back to its corresponding listD. Impersonate another userA. System Properties > Basic Configuration UI16C. Guided Setup > ITSM Guided Setup-Each ServiceNow solution provides its own guidedsetup. When implementingIT Service Management (ITSM), where would you navigate inorder to update Now Platform user interface branding, including the company logo andcolors?Select 2 answers from the below.A. System Properties > Basic Configuration UI16B. System Properties> My Company

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C. Guided Setup > ITSM Guided SetupD. Team Development > PropertiesB. Banner image, text, and colorsD. Navigation background and text colorsE. Browser tab titleF. System date/time formatting-Which of the following branding features can beconfigured?Select 4 answers from the below options.A. Navigator responsesB. Banner image, text, and colorsC. Navigation positionD. Navigation background and text colorsE. Browser tab titleF. System date/time formattingB. Accelerate adoption ratesC. Create a shared identityD. Gain user trust-What are some of the benefits often recognized by branding yourinstance?Select 3 answers from the below options.A. Reduce service desk callsB. Accelerate adoption ratesC. Create a shared identityD. Gain user trustE. Share comprehensive assignment rulesB. List title menuC. List fields context menuE. List column context menu-Lists provide context menus at three different levels. Whatare the names of those context menus?Select 3 answers from the below options.A. List filter context menuB. List title menuC. List fields context menuD. List description menuE. List column context menuC. Breadcrumbs-A filter is a set of conditions applied to a table to help you find and workwith a subset of data. In the Now Platform, filter conditions are also referred to as:

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A. Column HeadingsB. Field ValuesC. BreadcrumbsD. Title BarsA. Column context menu-Which menu can users access to display actions that involvecreating quick reports, configuring lists and exporting data?A. Column context menuB. Record content menuC. Velue context menuD.List context menuB. Wildcard Characters-Which search feature can be used to help narrow down searchresults in ServiceNow?A. Context FinderB. Wildcard CharactersC. Platform LocatorD. ContainersB. a field-A column in a list represents what in the ServiceNow instance?A. a recordB. a fieldC. a filterD. a listA. Form context menu-Which menu provides options related to viewing, configuring,creating favorites, and saving for data?A. Formcontext menuB. Form layout menuC. Form personalization menuD. Form column menuB. Activity stream-What allows users to see a time stamped history of all actions takenwith a record?A. Form historyB. Activity streamC. FavoritesD. Form activityA. Reference-Which field type displays records from another table?

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A. ReferenceB. ChoiceC. StringD. AttachmentsA. Edit iconD. Remove iconE. Handle icon-When using Form Designer, icons presented on each field include which ofthe following?Select 3 answers from the below options.A. Edit iconB. Reference iconC. Field iconD. Remove iconE. Handle iconB. Field Navigator-A field can be added to a table and form by accessing which part of theForm Designer interface?A. Form settingsB.Field NavigatorC. Form ViewsD. Field FormatterD. Template bar-Different form templates can be applied to a form by accessing the:A. Template creatorB. Template editorC. Toggle template viewsD. Template barA. Setting an Assignment group andUser based on Category and SubcategoryB. Setting a User based on Category and SubcategoryC. Setting an Assignment group and User based on the short descriptionD. Setting an Assignment group based on Category and Subcategory-Which of thefollowing is a best practice when configuring Assignment Rules or Predictive Intelligence?Select 4 answers from the below options.A. Setting an Assignment group and User based on Category and SubcategoryB. Setting a User based on Category and Subcategory

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C. Setting an Assignment group and User based on the short descriptionD. Setting an Assignment group based on Category and SubcategoryE. Setting an Assignment group based on Subcategory (Category = None)A. User presenceC. Activity streamD. Connect chatE. Comments-Which of the following are ways to collaborate with team members ontasks?Select 4 answers from the below options.A. User presenceB. Additional commentsC. Activity streamD. Connect chatE. CommentsB. Notes-Which tab contains theactivity stream for a task?A. ConflictsB. NotesC. Related RecordsD. Resolution InformationA. Tasks lead to quicker resolution timesC. Tasks are repeatable processesD. Tasks minimize the possibility of human error-Which of the following best describesTasks?Select 3 answers from the below options.A. Tasks lead to quicker resolution timesB. Tasks can only be performed onceC. Tasks are repeatable processesD. Tasks minimize the possibility of human errorA. System Notification > Email >Notifications-To see the notifications that are currentlydefined on the Now Platform, you can navigate to:A. System Notification > Email > NotificationsB. System Definitions > Notifications

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C. System Notification > DefinitionsD. Notifications >Email > System NotificationsB. Select variables-When configuring an email notification, where can you choose fieldvalues from the record to include within the message?A. Select fields paneB. Select variablesC. Variables context menuD. Platform variablesA. What it will containB. Went sendC. Who will receive-Which three tabs are used to configure an email notification?Select 3 answers from the below options.A. What it will containB. Went sendC. Who will receiveD. Which email templateE. What the subjects isB. Subscriptions-Which feature allows users to manage which notifications they receiveabout various activities occurring in the platform?A. Now on NowB. SubscriptionsC. Platform ChatD. ServiceNow MobileB. System settings-Where can users set their notification subscription preferences?A. Notification settingsB. System settingsC. Subscription settingsEmail settingsD. Email settingsB. EmailC. Meeting InvitationD. SMS-Notifications in the Now Platform occur through which of the following methods?

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