Liberty University BUSI 300 Test Exam 2 Complete Solution Correct Answer Key
This document contains complete solutions to BUSI300 Test Exam II questions to support student learning outcomes.
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Liberty University BUSI 300 Test Exam 2 Complete Solution Correct
Answer Key
Because of the legal implications involved in refusing credit, you should avoid telling
applicants the specific reason(s) why you must deny them credit
A company plans to downsize over the next year. Which of the following would be the BEST
way to prepare employees for this negative announcement
To minimize disappointment and maintain a positive relationship, the inductive strategy is the
best way to organize messages that refuse requests
Which of the following is FALSE when offering guarantees and free trial offers in persuasive
messages
Which of the following is the suggested four-step sequence for an inductive outline
Which of the following is FALSE concerning a persuasive claim message
In some circumstances, placing a refusal in the first sentence is justified
Which sentence is a good example of a buffer for a bad news message
A well-written message acknowledging a customer’s order usually will likely result in
Paragraphs in a persuasive message are typically long in order to achieve the writer's persuasive
purpose
Which of the following sentences provides the most effective incentive for consumers to
complete and return a survey about laundry detergents
Ignacio is asking for a refund or a replacement for a recently purchased malfunctioning DVD
player; his request for the refund or replacement would be considered
The central selling point in a persuasive message
As compared to letters, memos and email are channels for sharing information of a somewhat
____ nature
Which of the following are FALSE when writing bad-news messages
“I have received and read your letter of April 12” is an effective neutral way to begin the first
paragraph of a bad-news message.
A sincere apology message to a customer for a serious mistake made would likely be
considered by the customer as
Answer Key
Because of the legal implications involved in refusing credit, you should avoid telling
applicants the specific reason(s) why you must deny them credit
A company plans to downsize over the next year. Which of the following would be the BEST
way to prepare employees for this negative announcement
To minimize disappointment and maintain a positive relationship, the inductive strategy is the
best way to organize messages that refuse requests
Which of the following is FALSE when offering guarantees and free trial offers in persuasive
messages
Which of the following is the suggested four-step sequence for an inductive outline
Which of the following is FALSE concerning a persuasive claim message
In some circumstances, placing a refusal in the first sentence is justified
Which sentence is a good example of a buffer for a bad news message
A well-written message acknowledging a customer’s order usually will likely result in
Paragraphs in a persuasive message are typically long in order to achieve the writer's persuasive
purpose
Which of the following sentences provides the most effective incentive for consumers to
complete and return a survey about laundry detergents
Ignacio is asking for a refund or a replacement for a recently purchased malfunctioning DVD
player; his request for the refund or replacement would be considered
The central selling point in a persuasive message
As compared to letters, memos and email are channels for sharing information of a somewhat
____ nature
Which of the following are FALSE when writing bad-news messages
“I have received and read your letter of April 12” is an effective neutral way to begin the first
paragraph of a bad-news message.
A sincere apology message to a customer for a serious mistake made would likely be
considered by the customer as
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Document Details
University
Liberty University
Subject
Business Management