Test Bank For Operations And Supply Chain Management, 14th Edition

Name: Test Bank For Operations And Supply Chain Management, 14th Edition
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Test Bank For Operations And Supply Chain Management, 14th Edition offers everything you need for thorough exam preparation, including solved questions and MCQs.

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1-1
Chapter 01
Introduction
True / False Questions
1. Efficiency means doing the right things to create the most value for the company.
True False
2. Effectiveness means doing the right things to create the most value for the company.
True False
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
operations management terms, we could refer to this doctor as being efficient but not effective.
True False
4. A worker can be efficient without being effective.
True False
5. A process can be effective without being efficient.
True False
6. Operations and supply chain management is defined as the design, operation, and improvement
of the systems that create and deliver the firm's primary products and services.
True False
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
True False
8. Attempting to balance the desire to efficiently use resources while providing a highly effective
service may create conflict between the two goals.
True False

1-2
9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
True False
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or
delivers a service.
True False
11. OSCM is a functional field of business with clear line management responsibilities.
True False
12. The supply network as can be thought of as a pipeline through which cash, material and
information flows.
True False
13. Supply networks cannot be constructed for every product or service.
True False
14. "Operations" refers to manufacturing and service processes used to transform resources
employed by a firm into products desired by customers.
True False
15. "Supply chain" refers to processes that move information and material to and from the
manufacturing and service processes of the firm.
True False
16. "Supply chain" includes only inbound freight and inventory.
True False
17. It is critical that a sustainable strategy meet the needs of shareholders and employees. It is also
highly desirable that it preserves the environment.
True False
18. Planning is where a firm must determine how anticipated demand will be met with available
resources.
True False

1-3
19. Although planning involves determining how the various supply chain processes (sourcing,
making, delivering, and returning) will be met, planning itself is not considered a supply chain
process.
True False
20. The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and
returning.
True False
21. All managers should understand the basic principles that guide the design of transformation
processes.
True False
22. Operations and supply management changes constantly because of the dynamic nature of
competing in global business and the constant evolution of information technology.
True False
23. Internet technology has made the sharing of reliable real-time information expensive.
True False
24. Capturing information directly from the source through such systems as point-of-sale, radio-
frequency identification tags, bar-code scanners, and automatic recognition has had little impact
on operations and supply chain management.
True False
25. Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and
automatic recognition has made it more difficult to understand what all the information is saying.
True False
26. Operations and supply chain processes can be conveniently categorized as planning, sourcing,
making, and delivering.
True False
27. A major aspect of planning involves developing a set of metrics to monitor the supply chain.
True False
28. Returning involves processes for receiving worn-out, defective, and excess products back from
customers but does not involve support for customers who have problems with the product.
True False

1-4
29. Delivering is not considered in supply chain analysis when outside carriers are contracted to move
products to customers.
True False
30. Services are intangible processes that cannot be weighed or measured.
True False
31. Service innovations can be patented.
True False
32. Services are homogeneous.
True False
33. Services are defined and evaluated as a package of features that affect the five senses.
True False
34. Automobiles and appliances are classified as "pure goods."
True False
35. Core service providers integrate tangible goods into their product.
True False
36. "Product-service bundling" refers to a company building service activities into its product offerings
for its customers.
True False
37. In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement
with people and processes.
True False
38. A bank branch manager position is not an OSCM-type of job.
True False
39. A supply chain manager is an OSCM job while a purchasing manager is not.
True False

1-5
40. Just-in-time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by
the Japanese.
True False
41. Lean manufacturing refers to just in time production coupled with total quality control.
True False
42. The Baldrige National Quality Award was started under the direction of the National Institute of
Standards and Technology.
True False
43. The approach that advocates making revolutionary changes as opposed to evolutionary changes
is called "creation theory."
True False
44. The approach that advocates making revolutionary changes as opposed to evolutionary changes
is called "business process reengineering."
True False
45. Business process reengineering, which seeks revolutionary change, is contrasted with total quality
management which commonly advocates incremental change.
True False
46. The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's
strategy.
True False
47. Sustainability is the ability to maintain profits in a system.
True False
48. Raising senior management awareness of OSCM as a competitive weapon is not an important
issue.
True False
49. "Green belt" programs are coordinated public works projects aimed a placing an environmentally
friendly zone around major cities.
True False

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1-6
50. Green and black belt programs teach six-sigma quality tools to managers at many corporations.
True False
51. The central idea of supply chain management is to apply a total system approach to managing the
flow of information, materials, and services from raw material suppliers through factories and
warehouses to the end customer.
True False
52. The term "electronic commerce" refers to the buying and selling of electronic products and
devices.
True False
53. The term "electronic commerce" refers to the use of the Internet as an essential element of
business activity.
True False
54. SSME is an acronym standing for "service sector management economics."
True False
55. Service science management and engineering aims to apply the latest concepts in information
technology to continue to improve service productivity of technology-based organizations.
True False
56. "Business analytics" involves the analysis of data through a unique combination of linear
programming, game theory, and queuing theory to better solve business problems.
True False
57. The mathematical results of Business Analytics are used to automate decision making and
eliminate the decision maker.
True False
58. Operations and supply chain strategy are not important issues to investors who tend to focus on
growth, dividends, and earnings per share.
True False
59. Investors pay close attention to efficiency and productivity measures like net income per employee
because they are interested in how well the firm manages its workforce relations.
True False

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1-7
60. During a recession, efficient firms often have an opportunity to increase market share while
maintaining profitability.
True False
61. Wall Street analysts are not particularly concerned with how efficient companies are from an
operations and supply management view.
True False
Multiple Choice Questions
62. One reason for studying operations and supply chain management (OSCM) is which of the
following?
A. OSCM is essential for understanding organizational behavior.
B. Most business graduates do OSCM work regardless of their job title.
C. All managers should understand the basic principles that guide the design of transformation
processes.
D. OSCM is a required course in all business degree programs.
E. OSCM is the most rigorous business discipline.
63. The goods-services continuum consists of which set of the following categories?
A. No goods, some goods, even mix, some service, no service
B. Pure goods, core goods, core services, pure services
C. No service, some service, good service, excellent service
D. Self-service, help desk service, face-to-face service, service-with-a-smile
E. None of these
64. Which of the following are defined as core goods?
A. Chemicals
B. Airlines
C. Data storage systems
D. Hotels
E. None of these

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1-8
65. Current issues in OSCM do not include:
A. Coordinating relationships between organizations
B. Making senior management aware that OSCM can be a competitive weapon
C. The triple bottom line
D. Managing customer touch points
E. Increasing global supply chain employment
66. Which of the following are not listed in the text as jobs in OSCM?
A. Department store manager
B. Project manager
C. Hospital administrator
D. Data center manager
E. Call center manager
67. Which of the following is not a characteristic that distinguishes services from goods?
A. Service jobs are unskilled.
B. A service is intangible.
C. Services are perishable.
D. Services are heterogeneous.
E. None of these
68. Which of the following is not a way that operations and supply processes are categorized?
A. Planning
B. Return
C. Delivery
D. Selecting
E. Making
69. One of the "package of features" that make up a service is:
A. Appearance
B. Facilitating goods
C. Packaging
D. Cost
E. Implied use

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1-9
70. Which of the following is not a measure of operations and supply chain management efficiency
used by Wall Street?
A. Inventory turnover
B. Revenue per employee
C. Receivable turnover
D. Earnings per share
E. Asset turnover
71. Which of the following is a measure of operations and supply management efficiency used by Wall
Street?
A. Dividend payout ratio
B. Current ratio
C. Receivable turnover
D. Earnings per share growth
E. Financial leverage
Fill in the Blank Questions
72. The ability to maintain balance in a system is referred to as ______________.
________________________________________
73. Processes that are used to transform resources into products are called _______________.
________________________________________
74. What are the five categories of supply chain processes?
1. ___________________
2. ___________________
3. ___________________
4. ___________________
5. ___________________
________________________________________
75. Doing something at the lowest possible cost is called: _______________.
________________________________________

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1-10
76. Value is the ratio of __________________________.
________________________________________
77. A pipeline through which material and information flows is a conception of a
______________________.
________________________________________
78. List five OSCM job titles.
1. ___________________
2. ___________________
3. ___________________
4. ___________________
5. ___________________
________________________________________
79. What are four current issues in operations and supply management that are discussed in the
textbook?
1. ___________________
2. ___________________
3. ___________________
4. ___________________
________________________________________
80. What is a total systems approach to managing the flow of information, materials, and services
from raw material suppliers through factories and warehouses to the end customer called?
________________________________
________________________________________
81. What is a major industry and university program aiming to apply the latest concepts in information
technology to continue to improve service productivity of technology-based organizations called?
_____________________________________________
________________________________________
82. The use of the Internet as an essential element of business activity is called what?
______________________________
________________________________________

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1-12
Chapter 01 Introduction Answer Key
True / False Questions
1. Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
AACSB: Analytic
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.
Topic: Efficiency, Effectiveness, and Value
2. Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytic
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.
Topic: Efficiency, Effectiveness, and Value
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
operations management terms, we could refer to this doctor as being efficient but not effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the
right things to create the most value. The doctor performed the surgery without error. Because
the patient died, no value was created.
AACSB: Analytic
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.
Topic: Efficiency, Effectiveness, and Value

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1-13
4. A worker can be efficient without being effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the
right things to create the most value. These are different things.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.
Topic: Efficiency, Effectiveness, and Value
5. A process can be effective without being efficient.
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the
two goals. "Being efficient" at the customer service counter at a local store or bank means
using the smallest number of clerks possible at the counter. Being effective, though, means
minimizing the amount of time customers need to wait in line.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.
Topic: Efficiency, Effectiveness, and Value
6. Operations and supply chain management is defined as the design, operation, and
improvement of the systems that create and deliver the firm's primary products and services.
TRUE
Operations and supply chain management is defined as the design, operation, and
improvement of the systems that create and deliver the firm's primary products and services.
AACSB: Analytic
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Define organizational behavior and organizations; and discuss the importance of this field of inquiry.
Topic: What Is Operations and Supply Chain Management?

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1-14
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically
defined as quality divided by price.
AACSB: Analytic
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.
Topic: Efficiency, Effectiveness, and Value
8. Attempting to balance the desire to efficiently use resources while providing a highly effective
service may create conflict between the two goals.
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the
two goals.
AACSB: Analytic
Blooms: Analyze
Difficulty: 1 Easy
Learning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.
Topic: Efficiency, Effectiveness, and Value
9. Central to the concept of operations strategy are the notions of operations focus and trade-
offs.
TRUE
Central to their thinking was the notion of factory focus and manufacturing trade-offs. Because
a factory cannot excel on all performance measures, its management must devise a focused
strategy, (to perform) a limited set of tasks extremely well. This requires trade-offs.
AACSB: Analytic
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03 Debate the organizational opportunities and challenges of globalization; workforce diversity; and
emerging employment relationships.
Topic: Historical Development of Operations and Supply Chain Management

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1-15
10. OSCM is concerned with management of the trickiest parts of the system that produces a good
or delivers a service.
FALSE
OSCM is concerned with the management of the entire system that produces a good or
delivers a service.
AACSB: Analytic
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Define organizational behavior and organizations; and discuss the importance of this field of inquiry.
Topic: What Is Operations and Supply Chain Management?
11. OSCM is a functional field of business with clear line management responsibilities.
TRUE
OSCM is a functional field of business with clear line management responsibilities.
AACSB: Analytic
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02 Compare and contrast the four current perspectives of organizational effectiveness as well as the
early goal attainment perspective.
Topic: What Is Operations and Supply Chain Management?
12. The supply network as can be thought of as a pipeline through which cash, material and
information flows.
FALSE
Think of the supply network as a pipeline through which material and information flows.
AACSB: Analytic
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-01 Define organizational behavior and organizations; and discuss the importance of this field of inquiry.
Topic: What Is Operations and Supply Chain Management?
13. Supply networks cannot be constructed for every product or service.
FALSE
Networks such as this can be constructed for any product or service.
AACSB: Analytic
Blooms: Understand
Difficulty: 1 Easy

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