Solution Manual for Operations and Supply Chain Management, 14th Edition

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Chapter 01-Introduction1-1CHAPTER 1INTRODUCTIONDiscussion Questions1.Using Exhibit 1.3 as a model, describe the source-make-deliver-return relationships in thefollowing systems:a. An airlineSource: Aircraft manufacturer, in-flight food, repair parts, computer systemsMake: Aircraft and flight crew scheduling, ground services provided at airports, aircraftmaintenance and repairDeliver: Outbound and arriving passenger service, baggage handlingReturn: Resolve any post-service issues such as lost or damaged luggageb.An automobile manufacturerSource: Suppliers of components and raw materialsMake: Manufacturing of vehicles and components or subassemblies to be sold as sparepartsDeliver: Delivery to and sales from dealerships, delivery of spare parts to the wholesalesystemReturn: Warranty and recall repairs, trade-insc.A hospitalSource: Medical supplies, cleaning services, disposal services, food services, qualifiedpersonnelMake: Inpatient rooms, outpatient clinics, emergency room, operating roomsDeliver: Scheduling patients, providing treatment, ambulance service, family counselingReturn: Billing errors, follow up visitsd.An insurance companySource: Supplies needed for the office, underwriters, legal authority to operateMake: Establish policy guidelines and pricing, field agent/representative and facilitynetwork, develop Internet service capabilities, establish preferred vehicle repair servicenetworkDeliver: Meet with and advise clients, write policies, process and pay claimsReturn: refund of overpayments2.Define the service package of your college or university. What is its strongest element?What isits weakest one?The categories with examples are:Supporting facility-location, buildings, labs, parkingFacilitating goods–class schedules, computers, books, chalkExplicit services–classes with qualified instructors, placement officesImplicit services–status and reputation (e.g., Ivy League schools)

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Operations Management

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Operations And Supply Chain Managem...

Solution Manual for Operations and Supply Chain Management, 14th Edition

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