Managing Quality: Integrating the Supply Chain, 6th Edition Solution Manual

Managing Quality: Integrating the Supply Chain, 6th Edition Solution Manual makes solving textbook questions easier with expertly crafted solutions.

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Page1of13Chapter 1:Differing Perspectives on QualityChapter Outline•Differing Perspectives on Quality▪What is Quality?▪Recognizing both Product and Service Dimensions of Quality▪Differing Functional Perspectives on Quality▪Three Spheres of Quality▪OtherPerspectives on Quality▪Arriving at a Common Understanding of QualityUsing a ContingencyPerspective of QualityOverviewThe entire concept of quality is what one of my professors once called an “arm-waiver.”We all intuitively know what it means, yet when we are asked to explain it,wejust sort of wave our arms.Chapter1defines the terms. The author references various definitions of quality.He makes the distinction betweenserviceandmanufacturingfrom a quality perspectiveand delves into “The Supply Chain.”Consideration of quality as it applies to the modernsupply chain expands our understanding of its application.ProfessorFoster has taken theconcept of thesupplychain and made it integral to the subject of quality. Any book onquality must discuss Deming. Theauthor makes reference to Deming throughout thebook.The focal point of the chapter is the question “What is Quality?”ProfessorFostersupplies a list of topicsproduct and service qualitythat can be ideally used in a classdiscussion:•Performance•Features•Reliability•Conformance•Durability•Tangibles•Service reliability•Responsiveness•Assurance•Empathy•Availability•Professionalism•Timeliness

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Managing Supply Chain And Operation...

Managing Quality: Integrating the Supply Chain, 6th Edition Solution Manual

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