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Understanding Conflict in Organizations: Components, Causes, and Resolution Strategies

An assignment solution examining workplace conflict, its causes, and resolution strategies.

Michael Davis
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Understanding Conflict in Organizations: Components, Causes, andResolution StrategiesWrite a 3-4 page APA formatted paper, using a minimum of three references,Question-Identifying and describing the components of conflict.Answer-Conflicts may be at any level in the organization, not necessarily at the loweror middle levels. When people come together and work, disagreements and conflicts arebound to happen. Although conflicts cannot always be avoided, they can certainly beresolved. An important managerial skill, therefore, is to manage inter-personal conflict.Conflict in work situations are broadly of two types–people focused conflicts and issuebasedconflicts.Peoplefocusedconflictsarisewhentherearefrequent,seriousdisagreements arising among people. And the second type of conflict is the issue basedconflict. These relate to differences in dealing with issues and problems.Inter-personal conflicts arise in work due to a variety of reasons. These reasons may becommunication gaps, incomplete or incorrect information, differences in perceptions andvalues, environmental factors, overlap of functions, deficiencies in reward systems,improper allocation of resources to teams, and so on. Causes of conflicts can be broadlyclassified under three groups viz. communication-related, structure-related and people-related.The communication related causes for inter-personal conflicts refer to the lack ofcommunication or miscommunication. Communication, we all know, is extremely vitalfor the success of any organization. People should be well informed about their tasks,roles and responsibilities. Managers should make efforts to keep their team members duly

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Organizational Behavior

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