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USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions)

Familiarize yourself with exam difficulty levels using USPS Marketing Sales and Services Associate Training With Answers, packed with past exams.

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USPS Sales & Services Associate TrainingWhat is our mission? - answerProvide trusted, affordable, universal service.eLearning module 1What is the form for filing an insurance claim? - answerForm 1000.eLearning module 16Perception is________ - answerReality.17-3What are our goals? - answerGrow revenue, increase market share and develop lifetime customers.18-3What are the two types of communication and give examples of each? - answerVerbal (spokenwords) and non-verbal (gestures, expressions, vocal variety).19-5What are some non-verbal cues? - answerBody movement (shuffling feet and folding arms),posture, gestures, facial expressions, personal space.19-6Listeners receive the same ______ all the time. - answerMessage.19-7What is S.O.L.E.R.? - answerActively attending by: Squarely facing the person, Open your posture,Lean towards the sender, Eye contact maintained, Relax while attending.

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