WGU Management Practice Exam With Answers (130 Solved Questions)

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WGU C215 Operations Management
Advertising revenue model >>- Provides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model >>- Companies receive a referral fee for directing business
to an affiliate
Appraisal cost >>- The cost associated with uncovering defects
Automated order entry systems >>- A method using telephone models to send
digital orders to suppliers.
Backwards integration >>- Owning or controlling sources of raw materials and
components.
Benchmarking >>- Studying other companies business practices for comparison.
Bullwhip effect >>- Inaccurate or distorted demand information created in the
supply chain.
Business to Business commerce >>- Businesses buying and selling to other
businesses.
Business to consumer commerce >>- Businesses selling to individual consumers.

Cause and effect diagrams >>- A chart that identifies potential causes of particular
quality problems.
Checklist >>- A list of common defects and the number of observed occurrences of
each.
Conformance to specifications >>- how well a product or service meets the targets
and tolerances set by designers.
Continuous improvement >>- A philosophy of never ending improvement.
Control charts >>- Charts used to evaluate whether a process is operating within
expectations.
Crossdocking >>- Eliminates storage and order picking functions of a distribution
warehouse.
Customer defined quality >>- an integrated effort designed to improve quality
performance at every level of the organization.
Deming Prize >>- Japanese award for companies to recognize efforts in quality
improvement.
Distribution management >>- Responsible for the movement of material from the
manufacturer to the customer.

Distribution warehouse >>- Used for short term storage, consolidation, and product
mixing.
Distributor crossdocking >>- the receiving and consolidating of inbound products
from different vendors into a multi-SKU pallet.
E-commerce >>- Using the internet and web to do business.
E-distributors >>- Independently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing >>- Companies that connect onlone MRO suppliers to businesses
that pay fees to join the market, usually for long term contractual purchasing.
Early supplier involment (ESI) >>- Involvement of critical suppliers in new
product design.
Electronic data interchange (EDI) >>- A form of computer to computer
communications that enables sharing business documents.
Electronic requests for quotes (eRFQs) >>- An electronic request for a quote on
goods and services.
Electronic storefront >>- online catalogs of products made available to the general
public by a single supplier

Exchanges >>- Marketplaces that focus on spot requirements of larger firms in a
single industry
External Failure costs >>- Costs associated with failures that occur at the customer
site.
Extranets >>- intranets that are linked to the internet so that suppliers and
customers can be included in the system.
Fitness for use >>- How well the product performs its intended purpose.
Flowchart >>- A schematic of the sequence of steps involved in a process.
Forward integration >>- Owning or controlling the channels of distributions
General warehouse >>- used for long term storage
Green supply chain management >>- Focucses on the role of the supply chain with
regard to its impact on the environment.
Histogram >>- A chart that shows frequency distribution of observed values of a
variable.
Incoming inspection >>- verifies the quality of incoming goods
Industry consortia >>- Industry owned markets for purchase of direct inputs from
limited number of suppliers.

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Western Governors University

WGU Management Practice Exam With Answers (130 Solved Questions)

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