WGU Management Practice Exam With Answers (130 Solved Questions)

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WGU C215 Operations ManagementAdvertising revenue model >>-Provides users with information on services andproducts and providesan opportunity for suppliers to advertiseAffiliate revenue model >>-Companies receive a referral fee for directing businessto an affiliateAppraisal cost >>-The cost associated with uncovering defectsAutomated order entry systems>>-A method using telephone models to senddigital orders to suppliers.Backwards integration >>-Owning or controlling sources of raw materials andcomponents.Benchmarking >>-Studying other companies business practices for comparison.Bullwhip effect>>-Inaccurate or distorted demand information created in thesupply chain.Business to Business commerce >>-Businesses buying and selling to otherbusinesses.Business to consumer commerce >>-Businesses selling to individual consumers.

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Cause and effect diagrams>>-A chart that identifies potential causes of particularquality problems.Checklist >>-A list of common defects and the number of observed occurrences ofeach.Conformance to specifications >>-how well a product or service meets the targetsand tolerances set by designers.Continuous improvement >>-A philosophy of never ending improvement.Control charts >>-Charts used to evaluate whether a process is operating withinexpectations.Crossdocking >>-Eliminates storage and order picking functions of a distributionwarehouse.Customer defined quality>>-an integrated effort designed to improve qualityperformance at every level of the organization.Deming Prize>>-Japanese award for companies to recognize efforts in qualityimprovement.Distribution management >>-Responsible for the movement of material from themanufacturer to the customer.

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Distribution warehouse >>-Used for short term storage, consolidation,and productmixing.Distributor crossdocking >>-the receiving and consolidating of inbound productsfrom different vendors into a multi-SKU pallet.E-commerce >>-Using the internet and web to do business.E-distributors>>-Independently owned net marketplaces having catalogsrepresenting thousands of suppliers and designed for spot purchases.E-purchasing >>-Companies that connect onlone MRO suppliers to businessesthat pay fees to join the market, usually for long term contractual purchasing.Early supplier involment (ESI) >>-Involvement of critical suppliers in newproduct design.Electronic data interchange (EDI) >>-A form of computer to computercommunications that enables sharing business documents.Electronic requests for quotes (eRFQs) >>-An electronic request for a quote ongoods and services.Electronic storefront >>-online catalogs of products made available to the generalpublic by a single supplier

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Exchanges >>-Marketplaces that focus on spot requirements of larger firms in asingle industryExternal Failure costs >>-Costs associated with failures that occur at the customersite.Extranets >>-intranets that are linked to the internet so that suppliers andcustomers can be included in the system.Fitness for use >>-How well the product performs its intended purpose.Flowchart>>-A schematic of the sequence of steps involved in a process.Forward integration >>-Owning or controlling the channels of distributionsGeneral warehouse >>-used for long term storageGreen supply chain management>>-Focucses on the role of the supply chain withregard to its impact on the environment.Histogram >>-A chart that shows frequency distribution of observed values of avariable.Incoming inspection >>-verifies the quality of incoming goodsIndustry consortia >>-Industry owned markets for purchase of direct inputs fromlimited number of suppliers.

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