Economics /Walmart Hiring Assessment Test
You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about. What should you do most and least?
Most: Stop working on your task and help your coworker. Least: Explain to your coworker that you can’t help because you have to finish what you're working on to meet your shift goal.
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Term
Definition
You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about. What should you do most and least?
Most: Stop working on your task and help your coworker. Least: Explain to your coworker that you can’t help because you have to finish what you're wor...
A customer tries to use a coupon for full-priced items on a sale item and becomes confused. What should you do most and least?
Most: Apologize for the confusion and explain that the coupon only applies to full-priced items. Least: Find your supervisor and ask if he can approve...
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Your shift's productivity is slow due to one person not putting in his share. What should you do most and least?
Most: Ask your struggling coworker if there is anything you can help with because he seems slower today. Least: Tell the struggling team member to wor...
A customer is looking for a particular brand of cold medicine and can’t find it. What should you do most and least?
Most: Explain where he can find the medicine. Offer to walk him there if he would like some help finding it. Least: Show him to the aisle with the med...
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Your newest coworker is not as productive as other members of your team. What should you do most and least?
Most: Give her advice and tips for how to get things done correctly and efficiently. Least: Talk to your supervisor about the situation. Suggest that ...
During a busy time, a loyal customer stops you to chat, but you notice another customer needs help. What should you do most and least?
Most: Apologize and tell him you see another customer/member that needs your help. Least: In order to keep him happy, allow him to continue his story ...
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| Term | Definition |
|---|---|
You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about. What should you do most and least? | Most: Stop working on your task and help your coworker. Least: Explain to your coworker that you can’t help because you have to finish what you're working on to meet your shift goal. |
A customer tries to use a coupon for full-priced items on a sale item and becomes confused. What should you do most and least? | Most: Apologize for the confusion and explain that the coupon only applies to full-priced items. Least: Find your supervisor and ask if he can approve the discount. |
Your shift's productivity is slow due to one person not putting in his share. What should you do most and least? | Most: Ask your struggling coworker if there is anything you can help with because he seems slower today. Least: Tell the struggling team member to work faster because he is holding the team back. |
A customer is looking for a particular brand of cold medicine and can’t find it. What should you do most and least? | Most: Explain where he can find the medicine. Offer to walk him there if he would like some help finding it. Least: Show him to the aisle with the medicine and let him know he can save some money by purchasing a brand that's on sale. |
Your newest coworker is not as productive as other members of your team. What should you do most and least? | Most: Give her advice and tips for how to get things done correctly and efficiently. Least: Talk to your supervisor about the situation. Suggest that this might not be the best role for your coworker. |
During a busy time, a loyal customer stops you to chat, but you notice another customer needs help. What should you do most and least? | Most: Apologize and tell him you see another customer/member that needs your help. Least: In order to keep him happy, allow him to continue his story until he is finished. |
A coworker did not clean his work area, causing a potential accident. What should you do most and least? | Most: Tell him he should be more careful because his work area could have resulted in an accident. Least: Let him know you cleaned up his work area and that he owes you a favor. |
A customer asks about a new mobile phone that is out of stock and wants it sooner. What should you do most and least? | Most: Offer to call another store nearby to see if they have the phone in stock. Least: Take the customer/member's contact info and promise to have someone call her as soon as the phone comes in. |
You are working on a challenging task with a new team and everyone is stressed. What should you do most and least? | Most: Try to encourage the team to work together, express confidence in yourself and the team. Least: Work as hard as you can to complete the tasks you were assigned. If the others work as hard as you, the team will complete the task on time. |
Your new team is less experienced and slower at completing tasks. What should you do most and least? | Most: Offer to help others and complete their tasks; observe their work process and provide some tips that help them. Least: Remind your coworkers of performance expectations and that they need to be working harder to complete tasks. |
You are working with an experienced associate who insists on a less efficient method. What should you do most and least? | Most: Tell him you’d like to learn more about his technique, inform him you have other methods that worked well in the past. Least: Reach out to your manager to intervene. |
You are working with a team member who wants to do something inefficiently. What should you do most and least? | Most: Share your method respectfully, showing openness to learning theirs as well. Least: Escalate to the manager without trying to work it out first. |