RUNNING HEAD: QUALITY TRAINING MANUAL 1 BADM370 - 1404B - 02 Quality Training Manual Roderick Deon Goodrum, 15752426 Quality Management Individual Project Phase 1 Instructor: Dr. Jay Chance 12/02/2014 Discuss the evolution of Quality Management, emphasizing its historical development, the role of leadership in Total Quality Management (TQM), and the strategies/tools applied in quality improvement programs. Additionally, explain the significance of senior management’s involvement and the potential consequences if these roles are not fulfilled. Word Count Requirement: 1000 - 1200 words. QUALITY TRAINING MANUAL 2 Contents Introduction ................................ ................................ ................................ ................................ ............. 4 History of the quality management evolution ................................ ................................ .................... 4 Why it is needed ................................ ................................ ................................ ................................ . 4 Consecutively to ensure determine enactment as well as the responsibility towards resourceful target achievement (Naidu & 5Rajendra, 2006) ................................ ................................ ............................... 5 The Role of Leadership ................................ ................................ ................................ ........................... 5 Why it is a strategic issue? ................................ ................................ ................................ .................. 5 Management as a role model ................................ ................................ ................................ ............. 5 New kinds of metrics ................................ ................................ ................................ .......................... 6 In general, what is senior management’s specific role in these large - scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else? ................ 6 Why must firms adopt the roles that you identified? What would happen if they did not fill those roles? ................................ ................................ ................................ ................................ ................... 7 How should senior and middle management ................................ ................................ ..................... 7 General Quality Strategies and Tools ................................ ................................ ................................ ..... 7 Establishing customer expectations ................................ ................................ ................................ ... 7 Designing quality in ................................ ................................ ................................ ............................. 8 Defining metrics ................................ ................................ ................................ ................................ .. 8 Mistake - proofing ................................ ................................ ................................ ................................ . 8 Kaizen ................................ ................................ ................................ ................................ .................. 9 Six Sigma ................................ ................................ ................................ ................................ ............. 9 Quality Tactics and the Logistics and Supply Chain Functions ................................ ............................. 9 QUALITY TRAINING MANUAL 3 What tools are applicable internally? ................................ ................................ ................................ . 9 What tools are applicable externally with vendors? ................................ ................................ ........ 10 Communication plan ................................ ................................ ................................ ............................. 10 Recommended sequence of steps to get personnel trained ................................ ............................ 10 Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel ........... 11 References ................................ ................................ ................................ ................................ ............. 12