BUS 600: Management Communications with Technology Tools Ashford University

Name: BUS 600: Management Communications with Technology Tools Ashford University
Brand: Ashford University
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Author: Olivia Parker

Study on technology-driven communication in business management.

Olivia Parker

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Running Head: COMMUNICATING KNOWLEDGE 1
Communicating Knowledge about Communication
Kerry Vault
BUS 600: Management Communications with Technology Tools
Professor Barbara-Leigh Tonelli
Ashford University
April 6, 2015
Based on the provided essay on communication, how can understanding cultural differences and
managing interpersonal communication barriers improve communication in a business
environment? In your response, include at least two examples that demonstrate how effective
communication can either mitigate or worsen potential conflicts. Additionally, discuss how
feedback plays a critical role in ensuring successful communication across different contexts.
Your answer should be between 500-600 words.

COMMUNICATING KNOWLEDGE THROUGH COMMUNICATION 2
Introduction
Communication begins with the premise of delivering a message from one party to
another, the decoding of that message to properly understand the intent, and employing sufficient
feedback to complete the process and aid in improving future communications. In a business
setting, there are many factors that contribute to effective communication, among them are
avoiding barriers, remaining professional, and avoiding highly emotional settings. Specific
forms of communication include interpersonal communication and group communication, with
each having its own set of guidelines and outcome potential. With interpersonal communication,
the outcome is for both parties to feel empathy for the other, while group communication is more
often geared toward alerting others of instructions and progress toward a goal. Often,
communication is necessary with people from other countries and cultures, and the ability to
realize the differences and adjust accordingly is crucial for management communication in
foreign settings. Without these adjustments, the chance of encountering conflict is high, and the
resolution of conflict is critical to any effective communication process. Communication is
possible through many facets, including verbal, non-verbal, and written communication – which
all have their own specific nuances and guidelines for managers to follow. Importantly, public
engagement is one of the many factors that are required in presenting visual written materials to
an audience, requiring the speaker to know the audience and interact with them accordingly.
With all of the various factors affecting communication, it is critical for a manager to
continuously learn proper methods and tools to become – and remain – an effective
communicator. By knowing the audience, knowing the message, and requiring feedback, a
communicator is in constant growth - employing checks and balances to improve
communication.

COMMUNICATING KNOWLEDGE THROUGH COMMUNICATION 3
Effective Communication
Communication is an important factor that can determine how well, or poorly, an
interaction between two parties will be. In fact, the very basis of good communication stems
from how well the speaker and listener know each other – or in the very least, the message
content that is being produced. For example, Baack (2012) states that many obstacles occur
during communication, and only by overcoming those barriers will communication be successful.
This is especially important in a business setting, which more often demands clear, concise, and
professional communication to ensure an efficient environment. Most often, this communication
environment is also required to be managed in a fashion that is effective – preventing
unnecessary misrepresentation of meaning or miscommunication of intent.
Effective communication requires minimization of communication barriers, which can
include transmission barriers, individual differences, or situational factors - all of which require
the sender to determine the best course of action before communicating. Once the barriers have
been overcome, the sender of the message should be expecting feedback from the audience to
ensure the message is communicated properly. This is one step in the three-part process of
encoding, decoding, and feedback that is necessary to create effective communication. A
common mistake that can easily be avoided through proper communication techniques is the lack
of requiring feedback when communicating a message. For example, my boss told me that we
were having dinner with prospective clients, and to dress appropriately. What he failed to
mention was that we were eating at an upscale establishment where coats and ties were required,
and I failed to provide feedback to him requesting the definition of dressing appropriately. This
simple lack of circular communication caused an embarrassing situation for all of us, and could
have been avoided if my boss encoded the message properly – knowing I didn’t have the same

COMMUNICATING KNOWLEDGE THROUGH COMMUNICATION 4
idea about appropriate dress as he did – and if I would have decoded the message, knowing that
my experience in business attire was lacking compared to his.
The norm in business communication typically involves professional, courteous, and
succinct messages being delivered to the appropriate personnel – in an appropriate manner. This
involves the knowledge of the audience, how to empathize with them, and even how to remain
objective in the event the speaker and audience don’t care for each other. Additionally, the
speaker and audience should be cognizant of any emotional barriers that exist – recognizing that
highly emotional conversations can present significant challenges with proper communication.
According to a video about how to properly deal with conflict, the message in Managing Conflict
Resolution (n.d.), recommends using calm yet assertive energy – as opposed to highly energized
aggressive tones - to accomplish clear messages.
In a business setting the expectation is to avoid any negatively emotional interactions,
relying more on calm and professional settings for communication. One specific instance in my
career led to an emotionally charged encounter where I felt ganged up against and put into a
corner, raising my emotional status to highly agitated – and finally having an outburst in a
conference room. Since anger is an emotion that tends to cloud judgment and lead to things
being said that weren’t intentional (Baack, 2012), I can look back on that situation and realize
that I should have been aware of my emotions and adjusted my communication style accordingly.
Not only did the short-term affects of my outburst create a negative viewpoint of my
professionalism, the long term affects included the memory of this outburst in the mind of
management when I had my employee appraisal. This instance helped me, however, once I
became a manager and was responsible for creating an environment to deny emotionally charged
communication.

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University

Ashford University

Subject

Business Management

BUS 600: Management Communications with Technology Tools Ashford University

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