BUS 600: Management Communications with Technology Tools Ashford University

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Running Head: COMMUNICATING KNOWLEDGE1CommunicatingKnowledge about CommunicationKerry VaultBUS 600: Management Communications with Technology ToolsProfessor Barbara-Leigh TonelliAshford UniversityApril 6, 2015Based on the provided essay on communication, how canunderstanding cultural differences andmanaging interpersonal communication barriers improve communication in a businessenvironment? In your response, include at least two examples that demonstrate how effectivecommunication can either mitigate or worsen potential conflicts. Additionally, discuss howfeedback plays a critical role in ensuring successful communication across different contexts.Your answer should be between 500-600 words.

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COMMUNICATING KNOWLEDGE THROUGH COMMUNICATION2IntroductionCommunication begins with the premise of delivering a message from one party toanother, the decoding of that message to properly understand the intent, and employing sufficientfeedback to complete the process and aid in improving future communications. In a businesssetting, there are many factors that contribute to effective communication, among them areavoiding barriers, remaining professional, and avoiding highly emotional settings. Specificforms of communication include interpersonal communication and group communication, witheach having its own set of guidelines and outcome potential. With interpersonal communication,the outcome is for both parties to feelempathy for the other, while group communication is moreoften geared toward alerting others of instructions and progress toward a goal. Often,communication is necessary with people from other countries and cultures, and the ability torealize the differences and adjust accordingly is crucial for management communication inforeign settings. Without these adjustments, the chance of encountering conflict is high, and theresolution of conflict is critical to any effective communication process. Communication ispossible through many facets, including verbal, non-verbal, and written communication–whichall have their own specific nuances and guidelines for managers to follow. Importantly, publicengagement is one of the many factors that are required in presenting visual written materials toan audience, requiring the speaker to know the audience and interact with them accordingly.With all of the various factors affecting communication, it is critical for a manager tocontinuously learn proper methods and tools to become–and remain–an effectivecommunicator. By knowing the audience, knowing the message, and requiring feedback, acommunicator is in constant growth-employing checks and balances to improvecommunication.

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COMMUNICATING KNOWLEDGE THROUGH COMMUNICATION3Effective CommunicationCommunication is an important factor that can determine how well, or poorly, aninteraction between two parties will be. In fact, the very basis of good communication stemsfrom how well the speaker and listener know each other–or in the very least, the messagecontent that is being produced. For example, Baack (2012) states that many obstacles occurduring communication, and only by overcoming those barriers will communication be successful.This is especially important in a business setting, which more often demands clear, concise, andprofessional communication to ensure an efficient environment. Most often, this communicationenvironment is also required to be managed in a fashion that is effective–preventingunnecessary misrepresentation of meaning or miscommunication of intent.Effective communication requires minimization of communication barriers, which caninclude transmission barriers, individual differences, or situational factors-all of which requirethe sender to determine the best course of action before communicating.Once the barriers havebeen overcome, the sender of the message should be expecting feedback from the audience toensure the message iscommunicated properly. This is one step in the three-part process ofencoding, decoding, and feedback that is necessary to create effective communication. Acommon mistake that can easily be avoided through proper communication techniques is the lackof requiring feedback when communicating a message. For example, my boss told me that wewere having dinner with prospective clients, and to dress appropriately. What he failed tomention was that we were eating at an upscale establishment where coats and ties were required,and I failed to provide feedback to him requesting the definition of dressing appropriately. Thissimple lack of circular communication caused an embarrassing situation for all of us, and couldhave been avoided if my bossencoded the message properly–knowing I didn’t have the same

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COMMUNICATING KNOWLEDGE THROUGH COMMUNICATION4idea about appropriate dress as he did–and if I would have decoded the message, knowing thatmy experience in business attire was lacking compared to his.The norm in business communication typically involves professional, courteous, andsuccinct messages being delivered to the appropriate personnel–in an appropriate manner. Thisinvolves the knowledge of the audience, how to empathize with them, and even how to remainobjective in the event the speaker and audience don’t care for each other. Additionally,thespeaker and audience should be cognizant of any emotional barriers that exist–recognizing thathighly emotional conversations can presentsignificant challenges with proper communication.According to a video about how to properly deal with conflict, the message in Managing ConflictResolution (n.d.), recommends using calm yet assertive energy–as opposed to highly energizedaggressive tones-to accomplish clear messages.In a business setting the expectation is to avoid any negatively emotional interactions,relying more on calm and professional settings for communication. One specific instance in mycareer led to an emotionally charged encounter where I felt ganged up against and put into acorner, raising my emotional status to highly agitated–and finally having an outburst in aconference room.Since anger is an emotion that tends to cloud judgment and lead to thingsbeing said that weren’tintentional (Baack, 2012),I can look back on that situation and realizethat I should havebeen aware of my emotions and adjusted my communication style accordingly.Not only did the short-term affects of my outburst create a negative viewpoint of myprofessionalism, the long term affects included the memory of this outburst in the mind ofmanagement when I had my employee appraisal. This instance helped me, however, once Ibecame a manager and was responsible for creating an environment to deny emotionally chargedcommunication.

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