Business Communication : Building Critical Skills Test Bank

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1Student: ___________________________________________________________________________1.We communicate most successfully when we take the time to consider what results we want.TrueFalse2.Successful communication usually includeselements of persuasion.TrueFalse3.Business communication uses specific conventions for communication.TrueFalse4.In the North American style of business communication conventions, emails need to be polite butneutral.TrueFalse5.Today's employers expect graduates to work well in small groups.TrueFalse6.Most messages have one single purpose.TrueFalse7.When you communicate with non-English speakers, try to use idioms and buzzwords used inoffice conversation.TrueFalse8.Entry-level professional job requires employees to write memos and email messages.TrueFalse9.Engineers with excellent writing skills have a competitive advantage.TrueFalse10.Business correspondence does not cost money.TrueFalse

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11.An effective, reader-centred business message must be concise.TrueFalse12.Creative thinking is a genetic trait, like blue eyes, rather than something that can be learned.TrueFalse13.To analyze a business communication situation, you need to know only your audience and yourpurpose.TrueFalse14.To include information without emphasizing it, put it at the bottom of the first page.TrueFalse15.The "C" in the PAIBOC analysis refers to the challenges a writer faces while communicating withthe audience.TrueFalse16.Which of the following is NOT a feature of business communication?A.Differentorganizational patterns can confuse and mislead people.B.Messages are becoming more complicated.C.Effective business communication conforms to the writer's expectations.D.To be efficient, a message must get through the first time.17.More than any other type of communication, business communication puts particular emphasison:A.technical language.B.complex topics.C.extensive details.D.efficiency.18.Which of the following is true about businesscommunication?A.Careers do not depend upon skillful communication.B.It is important to remember that buzzwords should be used in office conversation.C.Idioms should be used while communicating with non-English speakers.D.We cannot achieve success in communication unless and until we meet the other person'swants.

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19.Which of the following is NOT a conventional tone of the North American style of businesscommunication?A.PresumptuousB.FriendlyC.PoliteD.Neutral20.Which of the following is NOT a conventional style of the North American style of businesscommunication?A.SalutationB.Abstract languageC.Short sentences and paragraphsD.White space for emphasis21.Which ofthe following is NOT a convention of the North American style of businesscommunication?A.Memos go to external audiencesB.Memos go to internal audiencesC.Format is decided by the organizationD.Format is decided by softwareapplication22.Which of the following is an example of a company's internal audience?A.Union leaderB.ShareholderC.SupplierD.Office manager23.Which of the following would be an external audience for a corporateaccountant working at acompany's head office?A.Vice-President, SalesB.StockholdersC.Manager, Branch OfficeD.Clerk, Accounts Receivable

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24.Employers do NOT expect graduates in entry-level positions to:A.interpretcomments from informal channels.B.speak effectively to customers and colleagues.C.write well.D.be unable to work well in small groups.25.Which of the following is NOT essential for employment?A.Working in groupsB.ComprehensionC.Interpersonal skillsD.Advertising skills26.Which of the following is a feature of the company grapevine?A.It is a formal source of organizational information.B.It is crucial to developing positiverelationships.C.It hampers personal as well as professional growth.D.Interpersonal communications skills connect you to the grapevine.27.The primary purpose of business mes-sages is to:A.explain.B.inform.C.request.D.create goodwill.28.The process of "cycling" a document back and forth between different people several times:A.increases the cost of correspondence.B.is important to give approval for external documents.C.is a way ofmaking sure that several people "own" the message.D.speeds up communication because several people are made aware of the message before itis released.

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29.Which of the following is NOT a feature of poor writing?A.It is alwaysconcise.B.It delays action.C.It requires more time for revisions.D.It irritates the reader.30.Good writing:A.presents the reader's point of view.B.increases the number of requests answered negatively.C.projects the image of the writer as an intelligent person.D.helps hide disagreements.31.Which of the following is true about good writing?A.It shows that the writer is capable.B.It increases the number of requests answerednegatively.C.It presents the reader's point of view.D.It helps hide disagreements.32.A message is comprehensive if the:A.style, organization, and visual impact of the message help the reader to read, understand, andact.B.writer chooses the facts—and the organization and language to convey those facts—thatenable the reader to get the meaning that the writer intended.C.information in the message is accurate and is free of errors in punctuation, spelling, grammar,word order, and sentence structure.D.writer conveys maximum meaning using as few words as possible.33.We know a message is correct when:A.the writer conveys maximum meaning using as few words as possible.B.the style,organization, and visual impact of the message help the reader to read, understand,and act.C.it is free of errors in punctuation, spelling, grammar, word order, and sentence structure.D.the reader has enough information to evaluate themessage and act on it.

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34.Which of the following is NOT a characteristic of good business communication?A.ClearB.ConciseC.CasualD.Comprehensive35.Analyzing the context of business communication:A.helps us make afavourable impression.B.means too many people will be involved in creating the communication.C.takes a lot of time, and is therefore not justified.D.should be left only to senior management.36.Which of the following factors wouldyou NOT consider as part of your analysis of acommunication situation?A.Your own feelings about the topicB.What you want to happen as a result of the communicationC.Where and when the communication will take placeD.Youraudience's wants and needs37.Which of the following is true about lateral thinking?A.It prevents flexible thinking.B.It enables one to think creatively.C.It provides the most obvious solution to a problem.D.It cannot belearned with practice.38.Which of the following factors would you NOT consider as part of your analysis of acommunication situation?A.Your audience's wants and needsB.The writer's needs and valuesC.Where thecommunication will take placeD.When the communication will take place

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39.Generating every possible idea on a topic, no matter how silly or far-fetched, is known as _____.A.paraphrasingB.brainstormingC.acculturationD.groupthink40.Which of the following questions BEST answers if maximum privacy is ensured when a messageis confidential?A.What's my purpose?B.Who's my audience?C.When will the communication happen?D.Where will thecommunication happen?41.According to employers, what are the business basics that Canadian professionals need in orderto be competitive in the global market?42.List the problems caused by poor writing.

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43.Whatare the features of successful messages?44.What are IBM's tips for creativity?45.What is PAIBOC? Briefly explain each of its components.46.We communicate because of our innate need to make _____.________________________________________47.The company grapevine is an example of a(n) _____ communication channel.________________________________________48.The primary purpose of business messages is to build _____ with the reader.________________________________________49.Mind-mappers use _____ to outline or cluster, and solve problems________________________________________

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50.Brainstorming helps get creative _____.________________________________________

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1Key1.(p.4)We communicate most successfully when we take the time to consider what results we want.TRUEBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-01 Knowledge of why wecommunicateLocker-Module 01 #12.(p.4)Successful communication usually includes elements of persuasion.TRUEBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-01 Knowledge of why we communicateLocker-Module 01 #23.(p.4)Business communication uses specific conventions for communication.TRUEBlooms: ComprehensionDifficulty: EasyLearning Objective: 01-02 Knowledge of what business communication accomplishesLocker-Module 01 #34.(p.4)In theNorth American style of business communication conventions, emails need to be politebut neutral.TRUEBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-02 Knowledge of what business communication accomplishesLocker-Module 01 #45.(p.6)Today's employers expect graduates to work well in small groups.TRUEBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-02 Knowledge of what business communication accomplishesLocker-Module 01 #56.(p.6)Most messages haveone single purpose.FALSEBlooms: ComprehensionDifficulty: MediumLearning Objective: 01-02 Knowledge of what business communication accomplishesLocker-Module 01 #6

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7.(p.7)When you communicate with non-English speakers, try to useidioms and buzzwords used inoffice conversation.FALSEBlooms: ComprehensionDifficulty: MediumLearning Objective: 01-03 Knowledge of what communication and Interpersonal skills employers seekLocker-Module 01 #78.(p.7)Entry-level professional job requires employees to write memos and email messages.TRUEBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-03 Knowledge of what communication and Interpersonal skills employers seekLocker-Module 01 #89.(p.8)Engineers with excellent writing skills have a competitive advantage.TRUEBlooms: ComprehensionDifficulty: EasyLearning Objective: 01-03 Knowledge of what communication and Interpersonal skills employers seekLocker-Module 01 #910.(p.8)Business correspondence does not cost money.FALSEBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-03 Knowledge of what communication and Interpersonal skills employers seekLocker-Module 01 #1011.(p.9)An effective,reader-centred business message must be concise.TRUEBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-05 Skills to identify the characteristics of effective business messagesLocker-Module 01 #1112.(p.10)Creative thinking is a genetic trait, like blue eyes, rather than something that can be learned.FALSEBlooms: ComprehensionDifficulty: MediumLearning Objective: 01-04 Knowledge of how to begin to analyze communication situationsLocker-Module 01 #12

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13.(p.10-11)To analyze a business communication situation, you need to know only your audience andyour purpose.FALSEBlooms: ComprehensionDifficulty: MediumLearning Objective: 01-04 Knowledge of how to begin to analyze communication situationsLocker-Module 01 #1314.(p.12)To include information without emphasizing it, put it at the bottom of the first page.FALSEBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-06 Skills to begin to analyze communicationsituationsLocker-Module 01 #1415.(p.12)The "C" in the PAIBOC analysis refers to the challenges a writer faces while communicatingwith the audience.FALSEBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-06 Skills to begin toanalyze communication situationsLocker-Module 01 #1516.(p.4)Which of the following is NOT a feature of business communication?A.Different organizational patterns can confuse and mislead people.B.Messages are becoming morecomplicated.C.Effective business communication conforms to the writer's expectations.D.To be efficient, a message must get through the first time.Blooms: KnowledgeDifficulty: EasyLearning Objective: 01-02 Knowledge of what business communication accomplishesLocker-Module 01 #1617.(p.4)More than any other type of communication, business communication puts particularemphasis on:A.technical language.B.complex topics.C.extensive details.D.efficiency.Blooms: KnowledgeDifficulty: EasyLearning Objective: 01-02 Knowledge of what business communication accomplishesLocker-Module 01 #17

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18.(p.4)Which of the following is true about business communication?A.Careers do notdepend upon skillful communication.B.It is important to remember that buzzwords should be used in office conversation.C.Idioms should be used while communicating with non-English speakers.D.We cannot achieve success in communication unless and until we meet the other person'swants.Blooms: KnowledgeDifficulty: EasyLearning Objective: 01-01 Knowledge of why we communicateLocker-Module 01 #1819.(p.4)Which of the following is NOT a conventional tone of the NorthAmerican style of businesscommunication?A.PresumptuousB.FriendlyC.PoliteD.NeutralBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-02 Knowledge of what business communication accomplishesLocker-Module 01 #1920.(p.4)Which of the following is NOT a conventional style of the North American style of businesscommunication?A.SalutationB.Abstract languageC.Short sentences and paragraphsD.White space for emphasisBlooms:KnowledgeDifficulty: EasyLearning Objective: 01-02 Knowledge of what business communication accomplishesLocker-Module 01 #2021.(p.4)Which of the following is NOT a convention of the North American style of businesscommunication?A.Memos go to external audiencesB.Memos go to internal audiencesC.Format is decided by the organizationD.Format is decided by software applicationBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-02 Knowledge of whatbusiness communication accomplishes

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Locker-Module 01 #2122.(p.5)Which of the following is an example of a company's internal audience?A.Union leaderB.ShareholderC.SupplierD.Office managerBlooms:ComprehensionDifficulty: MediumLearning Objective: 01-02 Knowledge of what business communication accomplishesLocker-Module 01 #2223.(p.5)Which of the following would be an external audience for a corporate accountant working at acompany's head office?A.Vice-President, SalesB.StockholdersC.Manager, Branch OfficeD.Clerk, Accounts ReceivableBlooms: ComprehensionDifficulty: MediumLearning Objective: 01-02 Knowledge of what business communicationaccomplishesLocker-Module 01 #2324.(p.6)Employers do NOT expect graduates in entry-level positions to:A.interpret comments from informal channels.B.speak effectively to customers and colleagues.C.write well.D.beunable to work well in small groups.Blooms: KnowledgeDifficulty: EasyLearning Objective: 01-02 Knowledge of what business communication accomplishesLocker-Module 01 #2425.(p.6)Which of the following is NOT essential foremployment?A.Working in groupsB.ComprehensionC.Interpersonal skillsD.Advertising skillsBlooms: KnowledgeDifficulty: EasyLearning Objective: 01-03 Knowledge of what communication and Interpersonal skills employers seekLocker-Module 01 #25

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26.(p.7)Which of the following is a feature of the company grapevine?A.It is a formal source of organizational information.B.It is crucial to developing positive relationships.C.It hampers personal as wellas professional growth.D.Interpersonal communications skills connect you to the grapevine.Blooms: KnowledgeDifficulty: EasyLearning Objective: 01-03 Knowledge of what communication and Interpersonal skills employers seekLocker-Module 01 #2627.(p.7)The primary purpose of business mes-sages is to:A.explain.B.inform.C.request.D.create goodwill.Blooms: KnowledgeDifficulty: EasyLearning Objective: 01-03 Knowledge of what communication andInterpersonal skills employers seekLocker-Module 01 #2728.(p.8)The process of "cycling" a document back and forth between different people several times:A.increases the cost of correspondence.B.is important to give approval forexternal documents.C.is a way of making sure that several people "own" the message.D.speeds up communication because several people are made aware of the message beforeit is released.Blooms: KnowledgeDifficulty: EasyLearningObjective: 01-03 Knowledge of what communication and Interpersonal skills employers seekLocker-Module 01 #2829.(p.8)Which of the following is NOT a feature of poor writing?A.It is always concise.B.It delays action.C.Itrequires more time for revisions.D.It irritates the reader.Blooms: KnowledgeDifficulty: EasyLearning Objective: 01-03 Knowledge of what communication and Interpersonal skills employers seekLocker-Module 01 #29

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