Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or
answers the question.
1) Medical assisting was recognized as a profession in the: 1) _______
A) 1950s. B) 1960s. C) 1970s. D) 1980s.
2) The teachings of Hippocrates were based on: 2) _______
A) moderation. B) diet.
C) exercise. D) all of the above.
3) "First, do no harm" is attributed to: 3) _______
A) early Greek physicians. B) Galen.
C) Sydenham. D) Hippocrates.
4) The American Hospital Association established the Patient's Bill of
Rights in:
4) _______
A) 1968. B) 1973. C) 1952. D) 1947.
5) Well-trained medical assistants are expected to provide: 5) _______
A) clinical assistance. B) administrative assistance.
C) both A and B. D) none of the above.
6) Administrative tasks performed by a medical assistant may include: 6) _______
A) patient file preparation and filing.
B) insurance processing.
C) scheduling.
D) all of the above.
7) Clinical tasks performed by a medical assistant may include: 7) _______
A) patient instruction. B) specimen collection.
C) direct patient care. D) all of the above.
8) One of the most important characteristics for a medical assistant is: 8) _______
A) flexibility. B) empathy.
C) sympathy. D) none of the above.
9) HMO refers to: 9) _______
A) Happy Mental Organizations.
B) Healthcare Measurement Organizations.
C) Health Maintenance Organizations.
D) Healthcare Maintenance Organizations.
10) The gatekeeper in an HMO is also known as the: 10) ______
A) physician. B) primary care physician.
C) family physician. D) none of the above.
11) If a patient refers to you as a "nurse," you should: 11) ______
A) report it to the physician.
B) identify yourself as a medical assistant.
C) smile and say thank you.

D) do nothing.
12) The CMA and RMA credentials are recognized: 12) ______
A) only by the state in which they are issued.
B) nationally.
C) only locally.
D) none of the above.
13) CMA stands for: 13) ______
A) Certified Mental Assistant. B) Central Medical Assistant.
C) Certified Medical Assistant. D) Clinical Medical Assistant.
14) Medical assistants are expected to perform: 14) ______
A) delegated administrative duties.
B) under the supervision of a physician.
C) delegated clinical duties.
D) all of the above.
15) The Role Delineation Study was developed by the: 15) ______
A) AAMA. B) AMT. C) AMA. D) ABHES.
16) Scope of practice refers to the guidelines provided by: 16) ______
A) AAMA. B) your state.
C) ABHES. D) all of the above.
17) Medical assistants can be employed in: 17) ______
A) outpatient facilities. B) clinics.
C) inpatient facilities. D) all of the above.
18) Hospitals could employ medical assistants as: 18) ______
A) registration clerks. B) EKG technicians.
C) phlebotomists. D) all of the above.
19) Job opportunities for medical assistants are expected to increase as a
result of:
19) ______
A) the increase in the number of elderly patients.
B) advances in medical technology.
C) both A and B.
D) previous employment considerations.
20) Trained medical assistants are considered: 20) ______
A) aides.
B) volunteers.
C) multiskilled health care professionals.
D) clinicians.
21) Medical Assistants often volunteer for ________ to gain experience in
the field.
21) ______
A) hospitals B) senior citizen centers
C) health screenings D) all of the above
22) The first program to train medical assistants was established in 22) ______

A) 1934. B) 1953. C) 1943. D) 1975.
23) The CMA credential is awarded by: 23) ______
A) the American Medical Association.
B) Registered Medical Assistants.
C) the American Association of Medical Assistants.
D) American Medical Technologists.
24) The RMA credential is awarded by: 24) ______
A) the American Medical Association.
B) American Medical Technologists.
C) Registered Medical Assistants.
D) the American Association of Medical Assistants.
25) To maintain the CMA credential, the medical assistant must: 25) ______
A) complete approved Continuing Education requirements.
B) retest every 5 years.
C) either A or B.
D) none of the above.
SHORT ANSWER. Write the word or phrase that best completes each statement or answers
the question.
26) A ________ is a person who practices in a profession-such as
medicine.
26) _____________
27) ________ is the prediction of the outcome of an illness. 27) _____________
28) CMA stands for ________ ________ ________. 28) _____________
29) The ________ ________ was the first physician's code of ethics. 29) _____________
30) ________ ________ is the basic language used to communicate
with other healthcare professionals, such as doctors and nurses.
30) _____________
31) HMOs are also referred to as ________ ________. 31) _____________
32) Physicians provide ________ and direction for patient
treatment.
32) _____________
33) A ________ ________ provides patient care, which can include
physical examinations and follow-up care under the
supervision of a physician.
33) _____________
34) ________ is the written confirmation that and individual has
met specified standards for the safe practice of a profession or
service.
34) _____________
35) ________ and ________ are the professional organizations to
which medical assistants may belong.
35) _____________
MATCHING. Choose the item in column 2 that best matches each item in column 1.

Match the term to its definition.
36) Accrediting Bureau of Health
Education Schools
A) AMT 36) ______
B) CMA
37) Certified Medical Assistant 37) ______
C) HMO
38) Health maintenance organization 38) ______
D) NCCA
39) Prediction of the outcome 39) ______
E) ABHES
40) A dead body, used for dissection and
study
40) ______
F) AAMA
41)
Registered medical assistant G) PCP 41) ______
42)
National Commission of Certifying Agents H) cadaver 42) ______
I)
43) Primary care physician RMA 43) ______
J)
44) American Medical Technologists prognosis 44) ______
45) American Association of Medical
Assistants
45) ______
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
46) To maintain the CMA credential you must recertify every five years. 46) ______
47) Primary Care Physicians (PCPs) provide all medical care to their
patients.
47) ______
48) RMA stands for Registered Medical Associate. 48) ______
49) Early healing practices included the use of leeches to treat wounds that
required the draining of blood.
49) ______
50) Hippocrates is known at the "father of medicine." 50) ______
51) Galen developed a technique for measuring the pulse of a patient. 51) ______
52) Leeuwenhoek was known as the "father of modern anatomy." 52) ______
53) Elizabeth Blackwell is recognized as the first female physician. 53) ______
54) Sydenham was the founder of epidemiology. 54) ______
55) The Hippocratic Oath is still used by many medical schools today. 55) ______
56) The AAMA developed the Patient's Bill of Rights in 1973. 56) ______

57) A medical assistant can provide any care to a patient--as long as he or
she is supervised by a physician.
57) ______
58) Therapeutic touch can help reduce a patient's fear and anxiety. 58) ______
59) It is not necessary to master medical terminology to function as a
medical assistant.
59) ______
60) Flexibility and strength are not required to work as a medical assistant. 60) ______
61) Medical terminology includes roots, prefixes, suffixes, and combining
forms.
61) ______
62) Dependability, honesty, and integrity are characteristics needed to be a
successful medical assistant.
62) ______
63) Physicians provide the diagnosis and direction for patient treatment. 63) ______
64) A medical assistant does not have to follow ethical practices as long as
he or she is working in the patient's best interest.
64) ______
65) Once a physician has a license it can never be revoked or suspended. 65) ______
SHORT ANSWER. Write the word or phrase that best completes each statement or answers
the question.
66) Define the scope of practice for medical assistants. 66) _____________
67) Identify several health care settings in which a medical assistant
could work.
67) _____________
68) What does AAMA stand for? 68) _____________
69) What four elements did Hippocrates believe represented the
four body fluids?
69) _____________
70) What contributions did Galen make to modern medicine? 70) _____________
71) List the elements of the AMA Principles of Medical Ethics. 71) _____________
72) What is the purpose of the Patient's Bill of Rights? 72) _____________
73) List the administrative tasks that a medical assistant could
perform.
73) _____________
74) List the clinical tasks that a medical assistant could perform. 74) _____________
75) List other areas of training that a medical assistant must master. 75) _____________

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36) E
37) B
38) C
39) J
40) H
41) I
42) D
43) G
44) A
45) F
46) TRUE
47) FALSE
48) FALSE
49) TRUE
50) TRUE
51) TRUE
52) FALSE
53) TRUE
54) TRUE
55) TRUE
56) FALSE
57) FALSE
58) TRUE
59) FALSE
60) FALSE
61) TRUE
62) TRUE
63) TRUE
64) FALSE
65) FALSE
66) The medical assistant performs delegated clinical and administrative duties within the
supervising physician's scope of practice, consistent with the medical assistant's education,
training, and experience.
67) Jobs for medical assistants may be found in health care settings such as ambulatory care,
physician's offices, nursing homes, and hospitals.
68) American Association of Medical Assistants
69) earth, air, fire, and water
70) Galen discovered that arteries carried blood, not air, and he developed the technique for
taking a patient's pulse, which is still used today.
71) The AMA Principles of Medical Ethics cover integrity, individual responsibility and
community, respect for human integrity, life long study, and professional autonomy or
self-rule.
72) As patients have become more involved with their care, the focus has shifted from
physicians telling the patients what to do to physicians involving their patients in the
decisions about their care. Patients today want to know-and have a right to know-about
treatments, alternative treatments, and the risks and benefits of both.
73) scheduling appointments and procedures, processing insurance claims, bookkeeping, and
other clerical functions
74) performing fundamental procedures, specimen collection, diagnostic testing, and patient
care
75) professional communication, legal concepts, patient instruction, and operational functions

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Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or
answers the question.
1) Communication involves two people who are: 1) _______
A) sending messages. B) receiving messages.
C) both A and B. D) none of the above.
2) Communication is: 2) _______
A) a life-long process. B) non-verbal.
C) verbal. D) all of the above.
3) Medical charts are legal documents that must be: 3) _______
A) legible. B) accurate.
C) both A and B. D) none of the above.
4) Verbal communication is considered to be: 4) _______
A) oral. B) symbolic.
C) written. D) all of the above.
5) Written communications allow you to: 5) _______
A) listen carefully. B) speak clearly.
C) edit the message for clarity. D) answer the phone
effectively.
6) Symbolic communication refers to: 6) _______
A) spoken language. B) sign language.
C) written language. D) all of the above.
7) Communication by phone can be difficult because: 7) _______
A) you can only hear the message.
B) you cannot rely on non-verbal clues.
C) both A and B.
D) none of the above.
8) When communicating as a medical assistant: 8) _______
A) keep conversation focused and to the point.
B) do not use slang.
C) be professional.
D) all of the above.
9) When speaking with patients, when is it acceptable to interrupt them? 9) _______
A) It is never acceptable to interrupt a patient
B) If you are unclear what they are asking
C) Once you understand what they want
D) Anytime, as long as you stay pleasant and understanding
10) When communicating in a medical facility you must: 10) ______
A) ask questions if you are unclear.
B) avoid gossip.
C) remain respectful.

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D) all of the above.
11) It is important to answer the phone in a medical facility: 11) ______
A) before the third ring. B) before the person hangs up.
C) after the first ring. D) before the fifth ring.
12) Callers who should never be put on hold are those who are calling
about:
12) ______
A) an emergency situation. B) test results.
C) canceling an appointment. D) making an appointment.
13) Common telephone courtesy includes: 13) ______
A) never being hostile or angry.
B) staying focused on the patient and that call.
C) listening without interruption.
D) all of the above.
14) ASL refers to: 14) ______
A) American Sign Language.
B) American Standard Language.
C) both A and B.
D) neither A nor B.
15) The goal of any communication is to: 15) ______
A) avoid embarrassment.
B) achieve mutual understanding.
C) voice your opinion.
D) none of the above.
16) Written communication should be: 16) ______
A) concise. B) clear.
C) well-organized. D) all of the above.
17) When creating a written document you should: 17) ______
A) choose your words
carefully.
B) cite only the facts.
C) both A and B. D) neither A nor B.
18) Memos, letters, and messages are used in the office to provide
information to the :
18) ______
A) staff. B) patients.
C) physicians. D) all of the above.
19) Written documentation typically found in the patient record includes: 19) ______
A) e-mail.
B) memos, letters, and faxes regarding the patient.
C) both A and B.
D) neither A nor B.
20) Symbolic language includes: 20) ______
A) saying "please" and "thank you."
B) Braille.

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C) speaking clearly and carefully.
D) smiling when you speak.
21) When communicating with a hearing-challenged patient you must: 21) ______
A) face the patient at all times.
B) get someone else to talk with the patient.
C) speak very loudly.
D) all of the above.
22) Braille is a: 22) ______
A) pattern of raised dots to represent letters.
B) series of hand movements to communicate.
C) system of writing for the blind.
D) both A and C.
23) An example of non-verbal communication is: 23) ______
A) writing the message on paper.
B) a smile or a touch.
C) speaking clearly.
D) none of the above.
24) The levels of personal space include: 24) ______
A) intimate distance. B) A and C.
C) public distance. D) regional distance.
25) Eye contact with a patient: 25) ______
A) is hard to read and understand.
B) shows your interest and that you are listening.
C) causes the patient to question your motive.
D) is not considered body language.
26) Effective listening includes: 26) ______
A) not interrupting.
B) noting the behavior and body language.
C) maintaining eye contact without staring.
D) all of the above.
27) When communicating with a patient, the medical assistant should avoid
interjecting his or her own information because:
27) ______
A) the goal is to listen to the patient.
B) the medical assistant's information could influence the patient.
C) both A and B.
D) neither A nor B.
28) Human development is considered a: 28) ______
A) life-long process. B) lifestyle process.
C) group process. D) individual process.
29) The ability to communicate is greatly affected by: 29) ______
A) a lifestyle. B) the developmental stage.
C) a group. D) all of the above.

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30) The principle that individuals fill their needs at a basic level before
moving to a higher level of emotional satisfaction was developed by:
30) ______
A) Madison. B) Ford. C) Maslow. D) Erikson.
31) Patients may be difficult to communicate with: 31) ______
A) as they age.
B) if they have strong defense mechanisms.
C) when they come from different cultural backgrounds.
D) all of the above.
32) A patient may delay medical care for: 32) ______
A) cultural reasons. B) age factors.
C) both A and B. D) neither A nor B.
33) Defense mechanisms include: 33) ______
A) gratitude. B) denial.
C) compensation. D) both B and C.
34) Displacement refers to:A. transferring into another situation an emotion
that was felt in the past.B. blaming others for your own failures.C.
avoiding or escaping unpleasant realities.D. attempting to overcome an
inability or inferiority.
34) ______
A)
35) Kubler-Ross developed: 35) ______
A) the stages of grieving. B) hierarchy of needs.
C) sign language. D) Braille.
36) Typically, the first stage of grief is: 36) ______
A) denial. B) acceptance.
C) bargaining. D) anger.
37) The last stage of grieving is: 37) ______
A) bargaining. B) anger.
C) acceptance. D) denial.
38) Healthcare providers can assist with the grieving process by: 38) ______
A) identifying their own needs. B) ignoring the situation.
C) offering support. D) all of the above.
39) When you are speaking with a patient you should: 39) ______
A) stare at the patient. B) make eye contact.
C) read the patient's lips. D) avoid looking at the patient.
40) Religious or ethnic factors must be considered when identifying: 40) ______
A) barriers to communication. B) healthcare concerns.
C) both A and B. D) neither A or B.
41) The most common language spoken in the United States after English is: 41) ______
A) Spanish. B) French. C) Medical. D) German.
SHORT ANSWER. Write the word or phrase that best completes each statement or answers

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the question.
42) Communicating involves two people that are each sending and
receiving ________.
42) _____________
43) Verbal communication is considered to be oral, ________, or
symbolic.
43) _____________
44) Written communication includes ________, memos, and email. 44) _____________
45) Symbolic communication uses a language that is ________
________, such as sign language.
45) _____________
46) When communicating with a patient you must ________
________ and repeat the message until it is clear that the patient
understands.
46) _____________
47) Being clear and courteous on the telephone avoids ________
interpretation of your message by the caller.
47) _____________
48) Written communication should be clear, ________, and concise. 48) _____________
49) ________ ________ is the most common form of symbolic
language
49) _____________
50) ________ is a pattern of raised dots that is used by the blind to
read and write.
50) _____________
MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term to its definition.
51) Blaming others for one's own failures
or for specific events
A) displacement 51) ______
B) rationalization
52) Transferring into another situation an emotion that was felt in the past 52)

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______
C) projection
53)
Avoiding or escaping an unpleasant situation
by refusing to acknowledge it exists
D) denial 53) ______
E)
compensation
54) Unconsciously storing unpleasant,
unacceptable thoughts or desires
F) 54) ______
identification
G)
55) Explaining, excusing, or defending
ideas, actions, and feelings
repression 55) ______
56) Trying to overcome an inability or
inferiority
56) ______
57) Unconsciously imitating the
mannerisms, behaviors, and feelings
of another person
57) ______
58) Escaping frustration and conflict by
returning to earlier stages of life
A) regression 58) ______
B) suppression
59) Storing away or forgetting an
unpleasant or emotionally painful
experience
59) ______
C) overcompensation
60) Repressing unconscious attitudes and
replacing with opposing conscious
behaviors
60) ______
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
61) When a patient is speaking slowly, the medical assistant should try and
finish the patient's sentences.
61) ______
62) As a medical assistant, you should feel free to counsel patients or their
families through the grieving process.
62) ______
63) Symbolic language includes Braille and sign language. 63) ______
64) Oral communication is speaking with another person in person or on
the phone.
64) ______
65) Communication consists of sending messages to and receiving messages
from another person.
65) ______
66) When English is the patient's second language, particular care must be taken to

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ensure
that the
patient
understa
nds all
instructi
ons.
66) ___
___
67) Communication is not considered a vital role for the medical assistant. 67) ______
68) The patient's age and cultural background have no effect on their ability
to function in the healthcare system.
68) ______
69) Defense mechanisms are various ways that people cope with life
situations.
69) ______
70) Maslow identified the five emotional stages of grieving. 70) ______
SHORT ANSWER. Write the word or phrase that best completes each statement or answers
the question.
71) List the five emotional stages of grieving. 71) _____________
72) What is Braille? 72) _____________
73) Describe how to assist a patient who speaks English as their
second language.
73) _____________
74) List and define the four levels of personal space. 74) _____________
75) List the four types of body language. 75) _____________
76) List eight of the common defense mechanisms. 76) _____________
77) Describe the best way to ensure confidentiality of patient
information when faxing records to another facility.
77) _____________
78) What types of patient information are available through e-mail
or over the Internet?
78) _____________
79) When communicating with a hearing-impaired patient, what is
the most important thing a medical assistant can do to
communicate effectively?
79) _____________
80) What is sign language? 80) _____________

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Clinical Medical Assisting: Foundations and Practice 1st Edition Test Bank

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