CPI Training Quiz (GRADED A) Questions and Answer
"CPI Training quiz covers crisis behavior, communication, empathy, and de-escalation techniques. Learn to manage crises professionally by understanding behavior and using supportive, rational responses."
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CPI Training Quiz (GRADED A) Questions
and Answer Elaborations
All behavior is a form of communication
/ True
The Directive Staff approach is a response to which Crisis Development Model behavior
level?
/ Defensive
When a person is in a tension reduction, what is an appropriate response?
/ Re-establish the relationship
Which of the following statements best describes rational detachment?
v' Remain professional by managing your own behavior and attitude
Precipitation factors are underlying reasons for behavior
/ True
/ You can influence the crisis by controlling another persons attitude.
/ False
What is something to keep in mind when listening with empathy?
/ Give your undivi ded attentio n
The Supportive Stance is managing your position, posture, and proximity in relation to
the person in crisis
/ True
Nonverbal communication includes which of the following?
Body Language
and Answer Elaborations
All behavior is a form of communication
/ True
The Directive Staff approach is a response to which Crisis Development Model behavior
level?
/ Defensive
When a person is in a tension reduction, what is an appropriate response?
/ Re-establish the relationship
Which of the following statements best describes rational detachment?
v' Remain professional by managing your own behavior and attitude
Precipitation factors are underlying reasons for behavior
/ True
/ You can influence the crisis by controlling another persons attitude.
/ False
What is something to keep in mind when listening with empathy?
/ Give your undivi ded attentio n
The Supportive Stance is managing your position, posture, and proximity in relation to
the person in crisis
/ True
Nonverbal communication includes which of the following?
Body Language
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Subject
Psychology