Hcc Man1021 Final Exam

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Hcc Man1021 Final ExamQuestionQuestion 11.Which of the following statements about the importance of communication is true?a.Many of the basic management processes cannot be performed without effectivecommunication.b.Oralcommunication is the most important skill for college graduates who are entering thework force.c.Poor communication skill is the single most important reason that people do not advance intheir careers.d.Communication is especially important for top managers.e.All of these statements about the importance of communication are true.2 pointsQuestion 2Which of the following statements about what makes a successful leader is true?a.Successful leaders have the same traits that nonleaders have.b.Successful leaders have drive, which is defined as the ability to attract and retain the bestemployees.c.Successful leaders are confident about their ability to make long-term strategic decisions evenif the decisions seem risky to others.d.Successful leaders believe in individual reciprocity.e.None of these statements about what makes a successful leader is true.2 pointsQuestion 3Conscientiousness is ____.a. the degree to which someone is organized, hardworking, responsible, and achievement-orientedb.the degree to which someone is curiousc.the degree to which someone is active and gregariousd.the degree to which someone is cooperative, flexible, good-natured, tolerant, and trustinge.defined by none of these2 pointsQuestion 4Of all types of departmentalization, ____ departmentalization requires the highest level ofmanagement skill for successful implementation.a.functional

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b.productc. matrixd.geographice.customer2 pointsQuestion 5As a class project, Senora is working with other classmates to create a company that wouldmarket NASCAR memorabilia. Senora’s teacher has instructed her to use the traditionalapproach to create the organization’s structure. What should Senora do?a.create a virtual organizationb. create an organizational structure with vertical and horizontal configurationsc.use an organizational process to create a matrix designd.create a matrix structure that will adhere to the unity of command principlee.use the organizational structure to control creativity2 pointsQuestion 6Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. Schlage, a lockmanufacturer, shows how much protection its locks provide. Clorox developed several types ofwipes to eliminate concerns about infectious germs. Both marketers are appealing to which needas defined by Maslow?a.achievementb.physiological needsc. safetyd.achievemente.belongingness2 pointsQuestion 7The term ____ refers to the degree to which someone is cooperative, polite, flexible, forgiving,good natured, tolerant, and trusting.a.self-relianceb.emotional stabilityc.conscientiousnessd. agreeablenesse.locus of control2 pointsQuestion 8

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____ is a technique of assuming half the responsibility for successful communication by activelygiving the speaker nonjudgmental feedback that shows you've accurately heard what he or shesaid.a. Active listeningb.Hearingc.Synergistic communicationd.Dyadic communicatione.Empathetic listening2 pointsQuestion 9Two of the most important results of a job analysis are ____.a.recruiting guidelines and selection boundariesb.employee-needs assessment and job mappingc. job descriptions and job specificationsd.rater training and selection validatione.employee-needs assessment and performance appraisal evaluation2 pointsQuestion 10Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. HotTopic’s CEO is Betsy McLaughlin, who relies on her employees to locate new trends.McLaughlin almost daily consults with her employees for suggestions on what the stores shouldcarry. After attending an Insane Clown Posse concert, an employee suggested that the storesshould carry Faygo soda (the kind the band sprays on audience members during a concert). Theemployee’s suggestion was an example of ____ communication.a.horizontalb.functionalc. upwardd.downwarde.dyadic2 pointsQuestion 11The ____ states that people will be motivated to the extent to which they believe that their effortswill lead to good performance, that good performance will be rewarded, and that they are offeredattractive rewards.a.equity theoryb.theory of motivational instrumentality

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c. expectancy theoryd.goal-setting theorye.reinforcement theory2 pointsQuestion 12When Billy Ingram founded White Castle, much of the public thought that hamburgers weremade from rotten beef and not fit for human consumption. Ingram ground fresh beef in front ofcustomers to prove it was safe and was the first to successfully sell hamburgers to the middleclass. Today Ingram is credited as the founder of the fast-food industry. Understanding thatMidwesterners wanted clean, convenient food when they were away from home was theinformation Ingram used to ____.a.create a tactical advantageb. create a first-mover advantagec.sustain a competitive advantaged.acquire a source of perceived knowledgee.pioneer sales in the consumer food industry2 pointsQuestion 13Excessive speed is a major cause of road crashes in Australia. The Australian government isthinking of using cameras to catch speeders, but it only has access to a limited number ofcameras, and there are many areas where speeding is a problem. Government officials plan to putcameras at various locations for four weeks and give everyone who gets caught speeding duringthat period a substantial fine. According to reinforcement theory, Australian officials are using____ to control speeding.a.positive reinforcementb.negative reinforcementc. punishmentd.expectancy modificatione.avoidance learning2 pointsQuestion 14Pages listing all of the felony crimes perpetrated in New York during the last decade would be anexample of ____.a.a resource allocation tableb.traditional knowledgec.raw data

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