Liberty University BUSI 311 Quiz 2 Complete Solutions Correct Answers Key

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Liberty UniversityBUSI311 quiz2complete solutions correct answers key6 different versionsQuestion 1 Which one of the EI (Emotional Intelligence) dimensions has the definition of "Socialawareness skill, putting yourself in another's shoes"?Question 2 Which theory places its attention on the leader's style and the work situation but alsorecognize the importance of setting goals for employees?Question 3 Which of the following is not one of the four steps in Action Inquiry?Question 4 Which of the following is not identified as a category of systematic biases that limitsone's ability to accurately think about a situation?Question 5 Which is a challenge of key healthcare leadership?Question 6 What is (are) the focus area(s) for healthcare leadership ethics?Question 7 Extrinsic theories of motivation includeQuestion 8 Find a leadership theory that correctly matches the stated leadership focus.Question 9 Which of the following competencies is more leadership oriented than managementoriented?Question10Whichofthefollowingstatementsbestdescribeshowindividualsperceiveinformation?Question 11 Which is a barrier of key healthcare leadership?Question 12 Which of the following is a cognitive obstacle to communication in organizations?Question 13 The identification phase of problemsolving involvesQuestion 14 Find an incorrect statement about leadership in today's healthcare industry.Question 15 Which of the following is an important organizational behavior issue for healthcaremanagers?Question 16 _______ are mental shortcuts in judgment and decisionmaking.Question 17 A physician who believes a medical error occurred due to _______ may be making a

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fundamental attribution error.Question 18 The healthcare leader who is concerned about the future, as well as today's business,mustQuestion 19 Selfactualization needs focus onQuestion 20 Engaged health care workers demonstrate the following characteristicsQuestion 21 ______ are abstractions of reality that explain how things work.Question 22 This generation values education, training and growth opportunities, flexibility, and isconsidered risk averse.Question 23 Choose an inappropriate key leadership protocols.Question 24 Managers interested in revitalizing employees focus on getting them toQuestion 25 Which of the following is not a proven strategy for reducing thinking errors in theworkplace?Question 26 Which is a leader development rather than a leadership development?Question 27 Which of the following is not a major challenge for healthcare managers today?Question 28 According to the text, managers contribute to organizational learning byQuestion 29 Which is an incorrect statement about the future of the healthcare field?Question 30 Acquired needs resulting from life experiences focus on

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Question 1 Which one of the EI (Emotional Intelligence) dimensions has the definition of "Socialawareness skill, putting yourself in another's shoes"?Selected Answer: B. EmpathyQuestion 2 Which theory places its attention on the leader's style and the work situation but alsorecognize the importance of setting goals for employees?Selected Answer: A. PathGoal Theory of leadershipQuestion 3 Which of the following is not one of the four steps in Action Inquiry?Selected Answer: E. ReasoningQuestion 4 Which of the following is not identified as a category of systematic biases that limitsone's ability to accurately think about a situation?Selected Answer: C. Requesting information on/about another person's beliefs and assumptionsQuestion 5 Which is a challenge of key healthcare leadership?Selected Answer: C. PhysiciansQuestion 6 What is (are) the focus area(s) for healthcare leadership ethics?Selected Answer: D. A and BQuestion 7 Extrinsic theories of motivation includeSelected Answer: D. None of the aboveQuestion 8 Find a leadership theory that correctly matches the stated leadership focus.Selected Answer: B. LeaderMember Exchange Theory of leadership: Interactions between leaderand subordinateQuestion 9 Which of the following competencies is more leadership oriented than managementoriented?Selected Answer: A. Determining strategies for the futureQuestion10Whichofthefollowingstatementsbestdescribeshowindividualsperceiveinformation?

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Selected Answer: C. Because humans only absorb part of the information they perceive, theiractions are based on incomplete knowledge.Question 11 Which is a barrier of key healthcare leadership?Selected Answer: B. New technologyQuestion 12 Which of the following is a cognitive obstacle to communication in organizations?Selected Answer: C. Status differences between sender and receiver(X)Question 13 The identification phase of problemsolving involvesSelected Answer: D. Identifying causes of problems and generating solutionsQuestion 14 Find an incorrect statement about leadership in today's healthcare industry.Selected Answer: A. Many clinicians have the management training which would help them intheir new roles.Question 15 Which of the following is an important organizational behavior issue for healthcaremanagers?Selected Answer: C. Professional autonomy of physiciansQuestion 16 _______ are mental shortcuts in judgment and decisionmaking.Selected Answer: C. HeuristicsQuestion 17 A physician who believes a medical error occurred due to _______ may be making afundamental attribution error.Selected Answer: A. A negligent nurseQuestion 18 The healthcare leader who is concerned about the future, as well as today's business,mustSelected Answer: A. continuously reassess how he/she fits in the organizationQuestion 19 Selfactualization needs focus onSelected Answer: B. Higher level needsQuestion 20 Engaged health care workers demonstrate the following characteristics

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Selected Answer: D. All of the aboveQuestion 21 ______ are abstractions of reality that explain how things work.Selected Answer: C. Mental modelsQuestion 22 This generation values education, training and growth opportunities, flexibility, and isconsidered risk averse.Selected Answer: C. Generation XQuestion 23 Choose an inappropriate key leadership protocols.Selected Answer: D. PerfectionismQuestion 24 Managers interested in revitalizing employees focus on getting them toSelected Answer: D. All of the aboveQuestion 25 Which of the following is not a proven strategy for reducing thinking errors in theworkplace?Selected Answer: E. Management memos and policiesQuestion 26 Which is a leader development rather than a leadership development?Selected Answer: C. The leader in collaboration with the superiorQuestion 27 Which of the following is not a major challenge for healthcare managers today?Selected Answer: A. Labor surplusesQuestion 28 According to the text, managers contribute to organizational learning bySelectedAnswer:E.HelpingindividualsandmemberschangetheirperceptionsandmentalmodelsQuestion 29 Which is an incorrect statement about the future of the healthcare field?Selected Answer: A. The recently enacted Patient Protection and Affordable Care for America Actwill provide full health care reform.Question 30 Acquired needs resulting from life experiences focus on

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Selected Answer: C. Affiliation1. Prior to entering the exam room for the firstpatient visit/evaluation, it is important to:a. Have prescription from the patient's primary carephysician.b. Have the patient's diagnosis.c. Have the patient's insurance information2. The Initial Evaluation in an O&P facility is an universalencounter and is always the same from patient to patientFalse3. Patient expectations includea. Activities of daily livingb. Work related requirementsc. Socialrelated environment4. The practitioner physical evaluation should include:a. Range of Motionb. Manual Muscle Testingc. Condition of the skind. Skeletal, muscular, or neurological problems5. In determining intervention it is important to know ifthe device is worn or broken, still provides appropriatecomfort, function, and cosmesis in an effort todetermine if the device has reached its "lifetime use"true6. Medicare guidelines specify replacement of an O&Pdevice every 5 years and/or when medically necessaryand justified by report

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true?7. The patient must initially present with a genericprescription (eg. "Left BK Prosthesis" or "Eval/Consult BKProsthesis"), but must be followed up with an itemizedprescription which includes Diagnosis, ICD-9 code, all L-codes with modifiers and descriptions, and physicians'sname, address, NPI#, and signature.False?8. If a patient has both Medicare and Medical (Medicaid),your facility will be paid at 100% of Medicare Allowablerate. Tor F??...10. Which is NOT true regarding an ABN-AdvancedBeneficiary Notice:a. ??A notice of non-coverage by Medicareb. Notifies beneficiary of liability for paymentc. Protects provider from liabilityd. Ensures patient responsibility even if unsigned bypatient.External domains of health care management include allof the followingcommunity demographics/needs, licensure, accreditation,regulations, stakeholders demands, competitors, medicareand Medicaid, managed care organizations/insurers--The external domain refers to the influences, resources,and activities that exist outside the boundary of theorganization but that significantly affect the organizationThe main difference between direct care and non-directcare settings is• Direct care settings: provide care directly to a patient,resident or client who seeks services from theorganization.

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• Non-direct care settings: not directly involved inproviding care to persons needing health services; supportthe care of individuals through products and service madeavailable to direct care settings.Provision of careTeam management means?...This competency enables a manager to communicatewith and work well with other individuals.InterpersonalThis competency involves theability to critically analyzeand solve complex problemsConceptualThis function requires the manager to set a direction anddetermine what needs to be accomplishedPlanningFrom the Leadership styles for Healthcare personnel,which one focus onpersonal development andrecommended for the top personnelCoaching styleWhich of the following competencies is more leadershiporiented than management oriented?Determining strategies for the futureWhich one of the EI (Emotional Intelligence) dimensionshas the definition of "Social awareness skill, puttingyourself in another's shoes"?EmpathyWhich statement is true about Followership?

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it should be recognized as a necessary component for aneffective leaderWhich theory places its attention on the leader's styleand the work situation but also recognize theimportance of setting goals for employees?Path-Goal Theory of leadershipWhich is a challenge of key healthcare leadership?PhysiciansAll employees are motivated bymoneyfalseAvoidance learning is often referred to as positivereinforcement.falseExtrinsic theories of motivation include:extrinsic-represents the removal of positive rewards forundesirable behaviorsExtrinsic Rewards: money,benefits, flexible schedules, jobresponsibilities, promotions, status change, supervision,praise/feedback, strong leader, inspirational people,nurturing organizational cultureEngaged health care workers demonstrate the followingcharacteristics-Are move productive-More focused on patient care and treatment-Are safer-Are loyal to their emplyers-Model positive behaviors of management-Witness greater profitability for a provider than adisengaged employee

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This generation values education, training and growthopportunities, flexibility, and is considered risk averse.gen. XThis generation is image conscious, team-oriented,values instant gratification, and is achievement-oriented.MillennialsWhich of the following isconsidered to be a goodmotivational strategy?Tailor rewardsSatisfaction progression refers to the interplay up anddown Maslow's continuum of needs.falseThe O&P Alliance is built upon three consensus priorities:Quality of care and practitioner qualifications, O&Pcoverage and reimbursements, O&P education andresearchTwo major functions of the American Board forCertification (ABC):Practitioner Certification, Facility Accreditation. If a patient with an AFO on one side has started todevelop foot ulcers on the sound side, what is theappropriate action (under the Code of ProfessionalResponsibility)?Notify the physician as soon as possible. If a trans tibial patient came in with a worn out SACHfoot 1 year afterdelivery of the prosthesis, what isallowed under the Code of Professional Responsibility?Replace the SACH foot without a prescription

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In Formulation of the Treatment Plan, a practitionerwould design an intervention by carrying out thefollowing: ???.... In the Assessment domain the ABC Scope of Practice,the practitioner would not evaluate _____________.Gait trainingModification of the model, tracing, or CAD data is part ofwhich domain of the ABC Scope of Practice?Implementation of the treatment planIf you observed an ABC certified technician in a localscoliosis clinic, who repeatedly stated to the orthopedicphysician and physical therapist that they were "ABCcertified" what would be the proper action to take?>...Participation in continuing education is part of whatdomain of the ABC Scope of Practice?Promotion of competency and enhancement of the O&PprofessionRehabilitation teams serving the needs of O&P patientsmost often consist of:Physician, O&P Practitioner, Physical Therapist_______ employs a structured process called DMAIC,which stands for Define, Measure, Analyze, Improve, andControlSix SigmaTame problems can be ______; wicked problems are_______.Defined; difficult to defineand hard to resolve

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Which aspect of quality does CQI focus upon to improvequality?ProcessThe Institute of Medicine (IOM) defined disability as theinteraction between impairments and functionallimitations and the surroundingenvironment; this modelis considered a:social model. Research methods have been developed to appraise,describe, and compare the relative value of healthservices; these methods are calledCost effectivieness analyisAs ICF developed as the newest model of disability, whatconcept was defined as the ultimate goal ofrehabilitation?ParticipationName a performance based outcome measure commonlyused to evaluate lower limb O&P interventionsL-testThe definition of quality provided bythe Institute ofMedicine is the most widely accepted definition of healthcare quality. Which of the following are NOT parts of thedefinition?They should provide value consistent with the coststructure of the health care organizationThe Baldrige Award feature 9 criteria arranged in astruture-process-outcome framework. Which of thefollowing is NOT a strutural aspect of quality in theBaldrige Award Criteriastaff focus

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By placing the capacity aspects of disability on acontinuum with health, which disability model makes itpossible to measure health and disability with the samedomains of functioning?ICFA Theory Y manager would believe the following aboutemployee behaviorMost employees seek the opportunity to contribute to theorganizationParticipation in the VHA Medical Team Training programwas associated withA lower surgical mortality rate. Whatever the quality improvement approach, what keyconcept(s) is/are common between each approach??...The key goal in EBP isto improve patient outcomes.What are 3 major inputs to help you select the bestpatient outcome measures?Clinical expertise, patient values and expectations, bestevidence availableCosts of teamwork include:• Meeting time, place to meet and food and coffee;• Opportunity costs, i.e, how that time might have beenbetter spent;• Perceived loss of autonomy;• Risk-taking associated with letting go of one's turf, and• Resistance to organizational change.Some of the benefits of effective healthcare team are:...Who benefits most from an interdisciplinary O&P team?The O&P patient

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The term effectiveness of clinical care can be addressedwith which of the following questions?Are the right things done?Evidence Based Practice is best defined as: Integration ofthe best available scientific research with__________________ to make patient care decisionsClininician's expertiseAvedis Donabedian defined health care quality as havingwhich of the following components??...definition of disability that prioritizes the how thefunctions of the individual influence disability:Functional modelThe ICF classification incorporates a biopsychosocialmodel that views disability and functioning asinteractions between health conditions, such as diseaseand trauma, and contextual factors includingenvironmental and personal factors.TRUEThe ICF level is based on three levels of functioningBody functions and structures, activities, participationWhat do the four letters in the PDCA Model represent?Plan-Do-Check-ActA health service that has risks or costs that outweigh itsbenefits is the definition of which of the following terms?OveruseThe MBTI can be used to

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These preferences will help team membersbetterappreciate each other's contributions. They also help toestablish leadership and followership rolesA(n) ________ is a mental representation that containswhat one knows about an event or thing.SCHEMATheory Y manager would believe the following aboutemployee behaviorMost employees seek the opportunity to contribute to theorganizationBecause human capacity to accurately process largeamountsof information is limited, people compensateWith simplifying rules called heuristicscognition, ________ refers to the tendency to perceivewhat weanticipate seeing.EXPECTANCYThe purpose of studying of organization behavior is to:Improve the management of people in the workplaceWork behaviors can be studied at these three levels in anorganizatationGroup, organizational, and individualHow do the Mission, Vision and Value statements tie tothestrategic plan?They are reaffirmed during the planning process to ensurethey are aligned with future strategicdirectionsWhat is the main purpose of strategic planning?To identify how market forces may affect the organization

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