Liberty University BUSI 311 Quiz 3 Complete Solutions Correct Answers Key

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Liberty UniversityBUSI311 quiz3complete solutions correct answers key5 different versionsQuestion 1 An example of a supporting plan that is driven by the strategic plan isQuestion 2 What do the four letters in the PDCA Model represent?Question 3 The Baldrige Award feature 9 criteria arranged in a strutureprocessoutcome framework.Which of the following is not a strutural aspect of quality in the Baldrige Award CriteriaQuestion 4 Why is execution of the strategy so important?Question 5 Flowcharting is a quality improvement technique used for ______.Question 6 What are the components of Strategy Execution?Question7AvedisDonabediandefinedhealthcare qualityashavingwhich of thefollowingcomponents?Question 8 Which of the following is not part of the market assessment model?Question 9 What is the purpose of an organizational dashboard?Question 10 What is the purpose of tactical plans?Question 11 During the early 1980s, the Hospital Corporation of American (HCA) created the mostcommonly used quality improvement framework in the health care industry;it is called the _______.Question 12 To Err is Human examined the high rate of medical errors in the US hospitals;sucherrors are due to which of the following?Question 13 Which aspect of quality does CQI focus upon to improve quality?Question 14 Within the FOCUSPDCA model, the letter U represents ____.Question 15 How can intelligence on competitors' strategies best be gathered?Question 16 Which of the following should be a major consideration in collecting leadership inputto development of the strategic plan?Question17Whichofthefollowingqualityimprovementtechniqueshelpstoidentifyandorganize the possible cause for a problem in a structured format?

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Question 18 Which of the following is necessary for successful strategy execution?Question 19 Which of the following statements about the inclusion of key financial indicators inthe planning process is true?Question 20 How do the Mission, Vision and Value statements tie to the strategic plan?Question 21 Why is it important to include past strategic performance as a part of future strategydevelopment?Question22The“failuretoprovideaservicewhosebenefitisgreaterthanitsrisk”isthedefinition of which of the following terms?Question 23 Which of the following is not a critical success factor for effective strategic planning?Question 24 Whatever the quality improvement approach, what key concept(s) is/are commonbetween each approach?Question 25 The definition of quality provided by the Institute of Medicine is the most widelyaccepted definition of health care quality. Which of the following are NOT parts of the definition?Question 26 What is the main purpose of strategic planning?Question 27 _______ employs a structured process called DMAIC, which stands for Define, Measure,Analyze, Improve, and Control.Question28Whichof thefollowingisnotincludedinthedefinitionof ContinuousProcessImprovement (CQI)Question 29 The Dartmouth Atlas of Health Care documents what aspect of health care?Question 30 The term effectiveness of clinical care can be addressed with which of the followingquestions?

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Question 1 An example of a supporting plan that is driven by the strategic plan isSelected Answer: E. All of the aboveQuestion 2 What do the four letters in the PDCA Model represent?Selected Answer: C. PlanDoCheckActQuestion 3 The Baldrige Award feature 9 criteria arranged in a strutureprocessoutcome framework.Which of the following is not a strutural aspect of quality in the Baldrige Award CriteriaSelected Answer: B. Staff FocusQuestion 4 Why is execution of the strategy so important?Selected Answer: C. The strategic plan is useless unless it is executed appropriately.Question 5 Flowcharting is a quality improvement technique used for ______.Selected Answer: E. process mappingQuestion 6 What are the components of Strategy Execution?Selected Answer: E. All of the aboveQuestion7AvedisDonabediandefinedhealthcare qualityashavingwhich of thefollowingcomponents?Selected Answer: E. Both “B” and “C”Question 8 Which of the following is not part of the market assessment model?Selected Answer: D. Power of HospitalsQuestion 9 What is the purpose of an organizational dashboard?Selected Answer: B. To facilitate management discussion regarding execution of strategies.Question 10 What is the purpose of tactical plans?Selected Answer: A. Identify the who, what, where, when and how of implementation.Question 11 During the early 1980s, the Hospital Corporation of American (HCA) created the mostcommonly used quality improvement framework in the health care industry;it is called the _______.

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Selected Answer: C. FOCUSPDCA ModelQuestion 12 To Err is Human examined the high rate of medical errors in the US hospitals;sucherrors are due to which of the following?Selected Answer: C. MisuseQuestion 13 Which aspect of quality does CQI focus upon to improve quality?Selected Answer: B. ProcessQuestion 14 Within the FOCUSPDCA model, the letter U represents ____.Selected Answer: D. identifying measures, collecting data, and analyzing itQuestion 15 How can intelligence on competitors' strategies best be gathered?Selected Answer: E. A & B.Question 16 Which of the following should be a major consideration in collecting leadership inputto development of the strategic plan?Selected Answer: D. Input will necessarily be value laden.Question17Whichofthefollowingqualityimprovementtechniqueshelpstoidentifyandorganize the possible cause for a problem in a structured format?Selected Answer: C. fishbone diagramQuestion 18 Which of the following is necessary for successful strategy execution?Selected Answer: E. A & CQuestion 19 Which of the following statements about the inclusion of key financial indicators inthe planning process is true?Selected Answer: C. Pricing and/or rate setting arrangements should be included.Question 20 How do the Mission, Vision and Value statements tie to the strategic plan?Selected Answer: E. They are reaffirmed during the planning process to ensure they are alignedwith future strategic directions.Question 21 Why is it important to include past strategic performance as a part of future strategy

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development?Selected Answer: A. Understanding why past strategies succeeded or failed can help with futurestrategy success.Question22The“failuretoprovideaservicewhosebenefitisgreaterthanitsrisk”isthedefinition of which of the following terms?Selected Answer: A. UnderuseQuestion 23 Which of the following is not a critical success factor for effective strategic planning?Selected Answer: C. Business plans for individual service lines.Question 24 Whatever the quality improvement approach, what key concept(s) is/are commonbetween each approach?Selected Answer: D. All of the above (“A”, “B”, and “C”)Question 25 The definition of quality provided by the Institute of Medicine is the most widelyaccepted definition of health care quality. Which of the following are NOT parts of the definition?Selected Answer: D. they should provide value consistent with the cost structure of the health careorganization.Question 26 What is the main purpose of strategic planning?Selected Answer: C. To identify how market forces may affect the organization.Question 27 _______ employs a structured process called DMAIC, which stands for Define, Measure,Analyze, Improve, and Control.Selected Answer: C. Six SigmaQuestion28Whichof thefollowingisnotincludedinthedefinitionof ContinuousProcessImprovement (CQI)Selected Answer: E. Structure focusQuestion 29 The Dartmouth Atlas of Health Care documents what aspect of health care?Selected Answer: A. Wide variation in medical practices which cannot be explained by illnessseverity or patient preference

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Question 30 The term effectiveness of clinical care can be addressed with which of the followingquestions?Selected Answer: A. Are the right things done?Why is execution of the strategy so important?A. Without execution, none of the strategieswill be funded.B. It brings in revenue.C. It helps to make all organizationalstakeholders feel like part of the team.D. The strategic plan is useless unless it isexecuted appropriately.D. The strategic plan is useless unless it is executedappropriately.An example of a supporting plan that is driven by thestrategic plan isA. Marketing planB. Capital planC. Operating planD. Personnel planE.All of the aboveE. All of the aboveWhy is it important to include past strategic performanceas a part of future strategy development?A. Understanding why past strategies succeeded or failedcan help with future strategy success.B. Past strategic performance should NOT be included infuture strategy development.

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C. It applies historical market share to future strategies.D. It gives the best indication of the funding necessary tosupport the plan.E. None of the above.A. Understanding why past strategies succeeded or failedcan help with future strategy success.Which aspect(s) of the SWOT analysis aim to identifyexternal market forces?A. Organizational Assessment.B. Market AssessmentC. Weaknesses..D. Opportunities and strengths.E. None of the above.B. Market AssessmentWhat is the department manager's role in strategicplanning?A. Monitor market activity and report to seniorleadership.B. Maintain knowledge of organizational strategy andintent.C. Ensure subordinates understand the organizationalstrategy.D. Identify ways to support the organization's strategy.E. All of the above.E. All of the above.What is the purpose of the planning assumptions indevelopment of the organizational volume forecast?A. To fill in gaps of missing data.B. To provide a "best guess" of which service lines toinvest in.C. To account for changes in technology, demographicsand other market forces.

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D. To account for competitors' future actions.E. C & DE. C & DWhich of the following statements about the inclusion ofkey financial indicators in the planning process is true?A. Budget targets should have a margin of +/-5%.B. Pricing and/or rate setting arrangements should beincluded.C. Historical data should be included, but not forecastssince the plan has not yet been completed.D. The financial reserves of an organization need not beconsidered.B. Pricing and/or rate setting arrangements should beincluded.How do the Mission, Vision and Value statements tie tothe strategic plan?A. They identify a specific future state of theorganization.B. They are reaffirmed during the planning process toensure they are aligned with future strategic directions.C. They are enduring statements of the organization'spurpose.D. They help to change the organization's culture.E. They help to identify specific market opportunities andthreats.B. They are reaffirmed during the planning process toensure they are aligned with future strategic directions.What are the components ofStrategy Execution?A. Monitoring and ControlB. Rollout and ImplementationC. Strategy Tactical Plans

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D. Strategy Identification and SelectionE. All of the aboveE. All of the aboveWhat is the purpose of an organizational dashboard?A. To report on the strategic plan in a simple format tothe Board of Directors.B. To alert management to competitors' moves.C. To facilitate management discussion regardingexecution of strategies.D. To monitor market activity for later input into thestrategic planning process.E. To provide data on operations in a quick view format.C. To facilitate management discussion regardingexecution of strategies.Which of the following statements is/are true?Selected Answer:CorrectC. Resource availability should be consideredwhen selecting strategies.Answers:A. The more fiscally sound the organization, the morestrategies it should execute for the best success.B. Generally, the riskiest strategies have the largestpayoff.C. Resource availability should be considered whenselecting strategies.D. As a rule of thumb, a well-governed organizationshould be able to successfully execute 4-6 strategies peryear.E. C & D.C. Resource availability should be considered whenselecting strategies.Which of thefollowing is not a critical success factor foreffective strategic planning?

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A. Tactical plans for individual strategies.B. Business plans for individual service lines.C. All supporting plans (e.g. financial, marketing) aretied to the strategic plan.D. Communication of the plan to all stakeholders.E. Breadth and depth of leadership involvement indevelopment of the plan.B. Business plans for individual service lines.Which of the following stakeholder groups should not beincluded in strategic planning?A. Senior LeadershipB. Board of TrusteesC. Medical StaffD. Community leadersE. All of the above should be included as appropriateE. All of the above should be included as appropriateWhat is the main purpose of strategic planning?A. To identify how market forces may affect theorganization.B. To develop a multi-year vision for where theorganization wants to be.C. To plan for expansion of key service lines.D. To adapt to the moves of competitors.A. To identify how market forces may affect theorganization.Which of the following is necessary for successfulstrategy execution?A. Strong leadershipB. Cash reservesC. Organizational buy-inD. Knowledge of competitors' strategiesE. A & C

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E. A & CWhich of the following isnot part of the marketassessment model?A. Power of HospitalsB. Innovations in TechnologyC. Regulatory EnvironmentD. Power of Consumers and PayersE. Competitive RivalryA. Power of HospitalsWhy is it important to consider Innovations inTechnology in development of the strategic plan?A. New technologies tend to be expensive.B. They may represent a threat of substitute products.C. Medicare will not reimburse for them.D. A successful organization must have the latest inmedical advances.E. None of the above.B. They may represent a threat of substitute products.How can intelligence on competitors' strategies best begathered?A. Observation of their market activities.B. Tracking of their service volumes and market share.C. Checking with state healthcare associations.D. All healthcare organizations are required to file theirstrategies with Medicare on an annual basis.E. A & B.E. A & B.Which of the following should be a major considerationin collecting leadership input to development of thestrategic plan?

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A. Input will necessarily be value laden.B. The tenure of leadership.C. A sample size of at least 8 leaders is necessary.D. The cost of collecting the data.A. Input will necessarily be value laden.What is thepurpose of tactical plans?Selected Answer:A. Identify the who, what, where, when andhow of implementation.B. Organize a department's input to thestrategic plan.C. Identify funding for the selected strategies.D. Monitor an organization's performance overtime.E. None of the above.A. Identify the who, what, where, when and how ofimplementation.The term effectiveness of clinical care can beaddressed with which of the followingquestions?A. Are the right things done?B. Are things done right?C. What are the right things to do?D. Was the clinical procedure done correctly?E. None of the aboveA. Are the right things done?Who introduced the concepts underlying StatisticalProcess Control?

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A. W. Edwards DemingB. Joseph JuranC.Walter ShewhartD. Malcolm BaldrigeE. None of the aboveC. Walter ShewhartThe definition of quality provided by the Institute ofMedicine is the most widely accepted definition of healthcare quality. Which of the following are NOT parts of thedefinition?A. they should achieve desired health outcomes forindividuals, matching their preferences for variety.B. they should achieve desired health outcomes forpopulations, matching the societal preferences of policymakers and third-party payers for efficiency.C. they should adhere to professional standards andscientific evidence, consistent with the clinical focus andpreferences of health care providers for effectiveness.D. they should provide value consistent with the coststructure of the health care organization.E. all of the above are aspects of the IOM definition ofHealthcare quality.D. they should provide value consistent with the coststructure of the health care organization.Which aspect of quality does CQI focus upon toimprovequality?A. Both "A" and "B"B. StructureC. OutcomeD. ProcessE. Both "B", and "C"D. Process

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Statitical Process Control focuses on controlling___________.A. VariationB. Causes ProcessesC. OutcomesD. None of the aboveA. Variation"The right service is provided badly and an avoidablecomplication reduces the benefit the patient receives" isthe definition of which of the following terms?A. UnderuseB. OveruseC. MisuseD. ReuseE. None of the aboveC. MisuseDuring the early 1980s, the Hospital Corporation ofAmerican (HCA) created the most commonly used qualityimprovement framework in the health care industry; it iscalled the _______.Selected Answer:CorrectE. FOCUS-PDCA ModelAnswers:A. Juran TriologyB. Process Life CycleC. PDCA ModelD. Shewhart or Deming CycleE. FOCUS-PDCA ModelE. FOCUS-PDCA ModelWhich of the following is not included in the definition ofContinuous Process Improvement (CQI)A. Organization-wide impact

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