Managing for Quality and Performance Excellence 10th Edition Test Bank

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Chapter1-IntroductiontoQuality1.Peopleviewqualitysubjectivelyandinrelationtodifferingcriteriabasedontheirindividualrolesintheproduction-marketingvaluechain.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge2.Thetranscendentdefinitionofqualitywasfirstdefinedasthegoodnessofaproduct.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Comprehension3.Accordingtotheproductperspectiveofquality,asmallernumberofproductattributesareequivalenttohigherquality.a.Trueb.FalseANSWER:FalsePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge4.Theuserperspectiveofqualityjudgesaproductbasedonhowwelltheproductperformsitsintendedfunction.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge

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Chapter1-IntroductiontoQuality5.Accordingtothemanufacturingperspectiveofquality,qualityisbasedontheconsistencybetweengoodsandservices.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Comprehension6.Inspectionwastheprimarymeansofqualitycontrolduringthefirsthalfofthetwentiethcentury.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.02HistoryofQualityManagementKEYWORDS:Bloom's:Knowledge7.Duringthe1940sand1950s,afterWorldWarII,thequalityofproductswasthemostimportantpriorityoftopmanagersasitwasrecognizedasthekeytoworldwidesuccess.a.Trueb.FalseANSWER:FalsePOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.02HistoryofQualityManagementKEYWORDS:Bloom's:Comprehension8.Althoughqualitycandrivebusinesssuccess,itcannotguaranteeit,andonemustnotinferthatbusinessfailuresorstockpricedropsaretheresultofpoorquality.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.02HistoryofQualityManagementKEYWORDS:Bloom's:Comprehension

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Chapter1-IntroductiontoQuality9.TheSixSigmaapproachforqualityimprovementrequiresincreasedlevelsoftrainingandeducationformanagers,andnotforfront-lineemployees.a.Trueb.FalseANSWER:FalsePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.02HistoryofQualityManagementKEYWORDS:Bloom's:Knowledge10.Itistheresponsibilityofthemarketingandsalesdepartmenttolearnabouttheproductsandproductfeaturesthatconsumerswant,andthepricestheyarewillingtopayforthoseproducts.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.03QualityinManufacturingKEYWORDS:Bloom's:Knowledge11.Thereceivingdepartmentinanorganizationensuresthatthedelivereditemsareofthequalityspecifiedbythepurchasecontract.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.03QualityinManufacturingKEYWORDS:Bloom's:Knowledge12.Thefunctionoftoolengineersinmanufacturingindustriesistoworkwithproductdesignengineerstodeveloprealisticspecifications.a.Trueb.FalseANSWER:FalsePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.03QualityinManufacturingKEYWORDS:Bloom's:Knowledge

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Chapter1-IntroductiontoQuality13.Theinspectionstepinmanufacturingshouldideallybeusedasameansofgatheringinformationthatcanbeusedtoimprovequalityoftheproductsratherthansimplytoremovedefectiveitems.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:OperationsManagementTOPICS:DESC.EVAB.17.01.03QualityinManufacturingKEYWORDS:Bloom's:Knowledge14.Ifqualityisbuiltintotheproductproperly,inspectionisnecessaryforauditingpurposesandfunctionaltesting.a.Trueb.FalseANSWER:FalsePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.03QualityinManufacturingKEYWORDS:Bloom's:Knowledge15.Theproductionofservicestypicallyrequiresalowerdegreeofcustomizationthandoesmanufacturing.a.Trueb.FalseANSWER:FalsePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:InformationTechnologiesTOPICS:DESC.EVAB.17.01.04QualityinServiceOrganizationsKEYWORDS:Bloom's:Knowledge16.Servicescannotbeinventoriedorinspectedpriortodeliveryasmanufacturedgoods.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.04QualityinServiceOrganizationsKEYWORDS:Bloom's:Knowledge

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Chapter1-IntroductiontoQuality17.Manufacturingisgenerallymorelaborintensivecomparedtoservices.a.Trueb.FalseANSWER:FalsePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.04QualityinServiceOrganizationsKEYWORDS:Bloom's:Knowledge18.Servicesareproducedpriortoconsumption.a.Trueb.FalseANSWER:FalsePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.04QualityinServiceOrganizationsKEYWORDS:Bloom's:Knowledge19.Customersevaluateaserviceprimarilybythequalityofthehumancontact.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:A-head:QualityinServiceOrganizationsKEYWORDS:Bloom's:Knowledge20.Thequalityassuranceteaminafirmisonlypartlyresponsibleforensuringthattheproductsproducedmeettherequiredqualityspecifications.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.05QualityinBusinessSupportFunctionsKEYWORDS:Bloom's:Comprehension

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Chapter1-IntroductiontoQuality21.Theaccountingfunctionhelpsinachievingqualitybyidentifyingareasofqualityimprovementandtrackingtheprogressofqualityimprovementprograms.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.05QualityinBusinessSupportFunctionsKEYWORDS:Bloom's:Knowledge22.Highqualityofproductsisanimportantsourceofcompetitiveadvantagefororganizations.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.06QualityandCompetitiveAdvantageKEYWORDS:Bloom's:Knowledge23.Institutingastrategyofqualityimprovementusuallyhelpstoincreaseshort-runprofitability.a.Trueb.FalseANSWER:FalsePOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.06QualityandCompetitiveAdvantageKEYWORDS:Bloom's:Comprehension24.Today,organizationsareaskingemployeestotakemoreresponsibilityforactingasthepointofcontactbetweentheorganizationandthecustomer.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.07QualityandPersonalValuesKEYWORDS:Bloom's:Knowledge

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Chapter1-IntroductiontoQuality25.Employeeswhoembracequalityasapersonalvalueoftengobeyondwhatthey’reaskedornormallyexpectedtodoinordertoprovideextraordinaryservicetoacustomer.a.Trueb.FalseANSWER:TruePOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.07QualityandPersonalValuesKEYWORDS:Bloom's:Knowledge26.Whichofthefollowingperspectivesofqualityconsidersqualitytobesynonymouswithsuperiorityorexcellence?a.Productperspectiveb.Valueperspectivec.Transcendentperspectived.ManufacturingperspectiveANSWER:cPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge27.Whichofthefollowingistrueofthetranscendentorjudgmentalperspectiveofquality?a.Itisoflittlepracticalvaluetothemanagers,asstandardsofexcellencevaryconsiderablyamongindividuals.b.Itprovidesapreciseanduniversallyacceptabledefinitionforquality.c.Itdefinesqualityonthebasisoftherelationshipofproductbenefitstoprice.d.Itprovidesameansbywhichqualitycanbemeasuredorassessedasabasisforpracticalbusinessdecisions.ANSWER:aPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Comprehension

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Chapter1-IntroductiontoQuality28.Aconsumerelectronicscompanyintroducedanewmusicsystemintothemarketwithmultiplefeatureslikebuiltinalarm,mobileandiPodcharger,radioandmanymore.Thecompanyistryingtoinfluencethe_____perspectiveofqualitybyprovidingmultiplefeaturesinasingleproduct.a.valueb.userc.productd.transcendentANSWER:cPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticBUSPROG:ReflectiveThinkingDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Application29.Whichofthefollowingperspectivesofqualityjudgesaproductonthebasisofhowwelltheproductperformsitsintendedfunction?a.Valueperspectiveb.Productperspectivec.Userperspectived.ManufacturingperspectiveANSWER:cPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge30.Thevalueperspectivedefinesqualityofaproductonthebasisof:a.theabilityoftheproducttoperformitsintendedfunction.b.therelationshipofproductbenefitstoprice.c.thequantityofsomeproductattribute.d.theproduct’sconformancetoitsspecifications.ANSWER:bPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Comprehension

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Chapter1-IntroductiontoQuality31.Kosher’s,asupermarketinSurbury,employsvariousstrategiestoprovidegoodqualityproductstoconsumersatlowerpricescomparedtoothercompetingstores.Thismarketingstrategyismostlikelytoinfluencethe_____perspectiveofquality.a.userb.productc.valued.manufacturingANSWER:cPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticBUSPROG:ReflectiveThinkingDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Application32.Whichofthefollowingperspectivesofqualityjudgesqualityofaproductonthebasisofconsistencyinmeetingproductspecifications?a.Manufacturingperspectiveb.Userperspectivec.Valueperspectived.TranscendentperspectiveANSWER:aPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge33.The_____perspectivedefinesqualityasthetotalityoffeaturesandcharacteristicsofaproductorservicethatbearsonitsabilitytosatisfygivenneeds.a.valueb.transcendentc.manufacturingd.customerANSWER:dPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge

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Chapter1-IntroductiontoQuality34.Theultimatepurchaserofaproductorserviceisreferredtoasa(n)_____.a.supplierb.externalcustomerc.consumerd.internalcustomerANSWER:cPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge35.ShenzenElectronics,acellphonemanufacturingcompany,buysmicrophonesandbluetoothhandsetsfromAtidInfotechwhichmanufacturescellphonesandcellularaccessories.ForAtidInfotech,Shenzenisa(n)_____.a.consumerb.supplierc.externalcustomerd.internalcustomerANSWER:cPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticBUSPROG:ReflectiveThinkingDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Application36.Whichofthefollowingistrueregardinginternalcustomersofanorganization?a.Theybuyproductsorservicesfortheirownpersonaluse.b.Theyreceivegoodsorservicesfromsupplierswithintheorganization.c.Theyaretheultimatepurchasersofaproductorservice.d.Theydonotaddanyvaluetotheproductbeforeitreachestheconsumer.ANSWER:bPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Comprehension

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Chapter1-IntroductiontoQuality37.Customersgenerallyviewqualityfromthe_____perspective.a.userb.manufacturingc.valued.transcendentANSWER:dPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge38.Whichofthefollowingperspectivesofqualityismostlikelytobemeaningfultopeoplewhoworkinmarketingbecausetheyareresponsiblefordeterminingtheneedsandexpectationsofthecustomers?a.Userperspectiveb.Manufacturingperspectivec.Valueperspectived.TranscendentperspectiveANSWER:aPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:A-head:DefiningQualityKEYWORDS:Bloom's:Knowledge39.Thevalueperspectiveofqualityismostimportantatthe_____stageinthecreationanddeliveryofgoodsandservices.a.manufacturingb.designc.marketingd.distributionANSWER:bPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge

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Chapter1-IntroductiontoQuality40.Whichofthefollowingperspectivesofqualityismeaningfulforproductionworkerswhoareresponsibleforguaranteeingthatdesignspecificationsaremetduringproduction?a.Userperspectiveb.Customerperspectivec.Productperspectived.ManufacturingperspectiveANSWER:dPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge41.Whichofthefollowingperspectivesofqualityprovidesthebasisforcoordinatingtheentirevaluechain?a.Customerperspectiveb.Userperspectivec.Transcendentperspectived.ValueperspectiveANSWER:aPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.01DefiningQualityKEYWORDS:Bloom's:Knowledge42.WhichofthefollowingistrueofqualitymanagementduringtheageofcraftsmanshipthatexistedbeforetheadventoftheIndustrialRevolution?a.Inspectionwastheprimarymeansofqualitycontrol.b.Variousstatisticalmethodsandcontrolchartswerebeingusedtoidentifyqualityproblemsinproductionprocessesandtoensureconsistencyofoutput.c.Ensuringqualityoftheproductswastheresponsibilityofthequalitydepartmentsandnottheworkerswhoweredirectlyinvolvedincreatingtheproducts.d.Qualityassurancewasinformalandeffortsweremadetoensurethatqualitywasbuiltintoproductsbythepeoplewhoproducedthem.ANSWER:dPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.02HistoryofQualityManagementKEYWORDS:Bloom's:Comprehension

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Chapter1-IntroductiontoQuality43.Theconceptoftotalqualityisdefinedasa(n):a.customer-focused,results-orientedapproachtobusinessimprovementthatintegratesmanytraditionalqualityimprovementtoolsandtechniqueswithabottom-lineandstrategicorientation.b.people-focusedmanagementsystemthataimsatcontinualincreaseincustomersatisfactionatcontinuallylowerrealcost.c.structuredapproachtoorganizationalmanagementthatisusedtoprioritizeandselectprojectsthathavehighbenefitsrelativetotheeffortinvolvedinaccomplishingthem.d.integratedapproachtoorganizationalperformancemanagementthatresultsinlowerconsumptionofresources.ANSWER:bPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.02HistoryofQualityManagementKEYWORDS:Bloom's:Comprehension44.Whichofthefollowingistrueregardingthesix-sigmaapproachtoqualityimprovement?a.Itdoesnotaddressproblemsinvolvingcostreductionandefficiency.b.Itintegratesmanytraditionalqualityimprovementtoolsandtechniquesthathavebeentestedandvalidatedovertheyears,withabottom-lineandstrategicorientation.c.ItbecomelesseffectiveinaddressingproblemsrelatedtoqualityandefficiencyifthesixsigmatoolsarecombinedwithleantoolsfromtheToyotaproductionsystem.d.Itfocusesentirelyonthetrainingandeducationofmanagersandnotthefront-lineemployeesandthetechnicalstaffintheorganization.ANSWER:bPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.02HistoryofQualityManagementKEYWORDS:Bloom's:Comprehension

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Chapter1-IntroductiontoQuality45.Themarketingandsalesdepartmentinanorganizationcontributestothequalityoftheproductby:a.bringingtogethertechnicalstaffsfromboththebuyer’sandsupplier'scompaniestodesignproductsandsolvetechnicalproblems.b.designingandmaintainingthetoolsusedinmanufacturingandinspectionofgoods.c.learningtheproductsandproductfeaturesthatconsumerswantandknowingthepricesthatconsumersarewillingtopayforthem.d.ensuringthattheitemsdeliveredbythesuppliersareofthequalityspecifiedbythepurchasecontract.ANSWER:cPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.03QualityinManufacturingKEYWORDS:Bloom's:Comprehension46.Thepurchasingdepartmenthelpsafirminachievingqualityby:a.defininglong-termandshort-termproductionrequirementsforfillingcustomerordersandmeetinganticipateddemand.b.ensuringthattheproductsareassembledcorrectlyandeliminatingthecausesthatcanleadtodefectsorerrorsinthefinalproduct.c.collaboratingwithproductdesignengineerstodeveloprealisticspecificationsfortheproduct.d.providingquality-improvementtrainingtosuppliers.ANSWER:dPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.03QualityinManufacturingKEYWORDS:Bloom's:Comprehension47.Whoamongthefollowinginanorganizationareresponsibleforselectingappropriatetechnologies,equipment,andworkmethodsforproducingqualityproducts?a.Productionworkersb.Industrialengineersc.Salespeopled.ToolengineersANSWER:bPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.03QualityinManufacturingKEYWORDS:Bloom's:Knowledge

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Chapter1-IntroductiontoQuality48.Whichofthefollowingfunctionsinthemanufacturingsystemisresponsibleforspecifyinglong-termandshort-termproductionrequirementsforfillingcustomerordersandmeetinganticipateddemand?a.Productdesignandengineeringb.Manufacturingandassemblyc.Productionplanningandschedulingd.IndustrialengineeringandprocessdesignANSWER:cPOINTS:1DIFFICULTY:Difficulty:EasyACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.03QualityinManufacturingKEYWORDS:Bloom's:Knowledge49.Theinspectionandtestingfunctioninamanufacturingsystemcontributestothequalityoftheproductby:a.gatheringinformationthatcanbeusedtoimprovethequalityoftheproducts.b.selectingquality-conscioussuppliersandensuringthatpurchaseordersclearlydefinethequalityrequirementsspecifiedbyproductdesignandengineering.c.designingandmaintainingthetoolsusedinmanufacturingofproducts.d.selectingappropriatetechnologies,equipment,andworkmethodsforproducingqualityproducts.ANSWER:aPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.03QualityinManufacturingKEYWORDS:Bloom's:Comprehension50.Theproductionofservicesdiffersfrommanufacturingasservices:a.canbeinspectedpriortodelivery.b.requirelessercustomizationcomparedtomanufacturedgoods.c.produceoutputsthataremostlyintangible.d.arelesslaborintensiveandinvolveminimalhumaninteraction.ANSWER:cPOINTS:1DIFFICULTY:Difficulty:ModerateACCREDITINGSTANDARDS:BUSPROG:AnalyticDISC:CreationofValueTOPICS:DESC.EVAB.17.01.04QualityinServiceOrganizationsKEYWORDS:Bloom's:Comprehension

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