MGT 500 Final Exam Part 1

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MGT 500Final Exam Part 1Question 1Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeingan increase in drinking problems among the workforce. She thinks she needs to investigatefurther. She is at whatstage of the managerial decision making process?AnswerDiagnosis and analysis of causesDevelopment of alternativesRecognition of decision requirementEvaluation and feedbackSelection of desired alternativesQuestion 2People with a(n) ____ style usually are concerned with the personal development of others andmay make decisions that help others achieve their goals.AnswerclassicalanalyticlogicalbehavioralconceptualQuestion 3____ has the highest possibility of failure.AnswerThe condition of certaintyThe condition of ambiguityThe condition of uncertaintyThe condition of riskQuestion 4Programmed decisions are made in response to ____ organizational problems.Answerunusual

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recurringsignificantminoruniqueQuestion 5____ refers to theprocess of identifying problems and then resolving them.AnswerOrganizingControllingDecision-makingPlanningLeadingQuestion 6____ departments include all of those that provide specialized skills in support of ____departments.AnswerLine; staffStaff; linePrimary; functionalFunctional; primaryLine; functionalQuestion 7____ are brought together as a formal department in the organization.AnswerCross-functional teamsPermanent teamsFormal teamsAd-hoc teamsTask teamsQuestion 8____refers to a clearly defined line of authority in the organization that includes all employees.

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AnswerScalar principleUnity of commandWork specializationDivision of laborSpan of managementQuestion 9____ means that each employee is held accountable to only one supervisor.AnswerScalar principleUnity of commandWork specializationDivision of laborSpan of managementQuestion 10Which of the following is the basis for grouping positions into departments and departments intothe total organization?AnswerDepartmentalizationCentralizationDecentralizationFormalizationSpecializationQuestion 11Today's most successful companies are including ____ directly in the product and servicedevelopment process.Answeremployeesinternal buyerscompetitorscustomers

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Question 12Which of the following refers to the generation of novel solutions to perceived problems?AnswerProblem solvingOrganizational developmentCreativityBrainstormingPerceived solutionQuestion 13Organizational development specialists identify three distinct steps for achieving behavioral andattitudinal changes. These areAnswerfreezing, changing, and intervention.unfreezing, change agent, and freezing.unfreezing, changing, and refreezing.intervention, refreezing, and change agent.Question 14____ change is a change in the organization's product or service outputs.AnswerTechnologyProductEntrepreneurshipCreativeIncrementalQuestion 15Organizational development can helpmanagers address problems such as merger/acquisitions,conflict management, and ____.Answercultural changesforce field analysisorganizational productivity

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