MGT101-HK1. Principles of Management

Name: MGT101-HK1. Principles of Management
Brand: HELP University
Price: 2 USD
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Author: Isaac Lee

Introduces fundamental concepts and principles of management.

Isaac Lee

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MGT101-HK1. PRINCIPLES OF MANAGEMENT (MGT101-HK1) > TAKE ASSESSMENT: FINAL EXAM
Question 1 1 points Save
When creativity is desirable, then:
the organization should be completely centralized
the organization should be completely decentralized
some degree of decentralization is desirable
it is impossible to recommend centralization or
decentralization in this situation
Question 2 1 points Save
In order to raise the odds their commands will be accepted,
Barnard recommends:
the manager uses informal channels of communication
each organization member receive directions from the
most expedient communication channel
the line of communication between manager and
subordinate go through the CEO
commands are authenticated as coming from a
manager
Question 3 1 points Save
According to staff personnel, one reason for line/staff conflict is
that line personnel:
tend to assume staff authority
do not give sound advice
fail to keep staff personnel informed of their activities
resist new ideas
Question 4 1 points Save
The three main types of authority that can exist within an
organization are:
line, staff, and formal
staff, informal, and formal
line, staff, and functional
line, functional, and formal
Question 5 1 points Save
The most basic method of dividing job activities is the:

process control method
customer location method
centralization method
functional similarity method
Question 6 1 points Save
The roles that staff personnel perform include all of the
following EXCEPT:
the advisory or counseling role
the service role
the financial role
the control role
Question 7 1 points Save
All of the following should be done by staff personnel to reduce
line-staff conflict EXCEPT:
emphasize the objectives of the organization as a whole
encourage and educate line personnel in the appropriate
use of staff personnel
deal intelligently with resistance to change, rather than
view it as an immovable barrier
all of the above should be used by staff personnel to
reduce line-staff conflict
Question 8 1 points Save
The process of assigning job activities and related authority to
specific individuals in the organization is termed:
delegation
accountability
responsibility
authority
Question 9 1 points Save
The three steps of the delegation process are:
create accountability, promote acceptance, and require
performance
assign specific duties, grant authority, and create
accountability
assign responsibility, create accountability, and assign
specific duties
create responsibility, grant authority, and promote
acceptance

Question 10 1 points Save
The amount of power an individual in an organization
possesses is:
total power
position power
authority
personal power
Question 11 1 points Save
A manager who quietly makes her significant achievements
visible to others and builds up a successful record and a solid
professional reputation is attempting to increase her:
personal power through creating a belief she
possesses a high level of expertise within the
organization
position power through creating a belief she
possesses a high level of expertise within the
organization
personal power by establishing a sense of identification
with the manager
position power by establishing a sense of identification
with the manager
Question 12 1 points Save
Which one of the following is NOT one of the three main steps
of the controlling process?
taking corrective action
measuring performance
establishing policies and rules
comparing measured performance to standards
Question 13 1 points Save
A sign that a problem exists is:
declining sales
a symptom
low employee morale
a standard
Question 14 1 points Save
A good, objective method of determining the optimal amount
of control to use is:

the Delphi technique
cost-benefit analysis
linear programming
post-control processes
Question 15 1 points Save
The power derived from a manager's relationship with others
is:
total power
position power
authority
personal power
Question 16 1 points Save
Making something happen the way it was planned to happen
is:
control
planning
influencing
organizing
Question 17 1 points Save
The controller would most likely report to which of the
following individuals?
chairperson of the board of directors
chief executive officer
outside accounting firm
vice president of finance
Question 18 1 points Save
Factors within an organization that are barriers to
organizational goal attainment are:
problems
issues
symptoms
standards
Question 19 1 points Save
Because of its value to management, ______________
should be _____________ as much as possible.

communication, ignored
message encoding, ignored
feedback, encouraged
nonverbal communication, practiced
Question 20 1 points Save
Which of the following statements is most accurate regarding
nonverbal communication:
nonverbal communication is usually consistent with
verbal communication
nonverbal communication usually contains more
meaning than verbal communication
nonverbal communication should be ignored
managers do not need to be effective at reading
nonverbal communication
Question 21 1 points Save
The originator of an interpersonal communication is the:
source
encoder
decoder
both a and b
Question 22 1 points Save
In interpersonal communication, the destination's reaction to a
message, is known as:
feedforward
feedback
listening
the communication process
Question 23 1 points Save
Which form of communication is primarily used for
coordinating various activities?
formal communication
lateral organizational communication
downward organizational communication
upward organizational communication
Question 24 1 points Save
A position description is an example of which form of
communication?

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upward formal communication
downward formal communication
downward informal communication
lateral formal communication
Question 25 1 points Save
Which of the following strategies should be followed to
encourage the flow of formal communication channels?
Support the flow of clear and concise statements
through formal communication channels
Take care to ensure that all organization members have
free access to formal communication channels
Assign specific communication responsibilities to staff
personnel
All of the above are effective strategies for
encouraging the flow of formal communication
Question 26 1 points Save
Organizational communication that follows the lines of the
organizational chart are:
verbal communication
informal organizational communication
formal organizational communication
nonverbal communication
Question 27 1 points Save
A source can gather nonverbal feedback simply by:
watching the nonverbal response of the destination
to the message
testing the destination
asking the destination questions about the message
listening to the destination's verbal response to the
message
Question 28 1 points Save
Passing information from one individual to another in a series,
or sequence, is known as:
lateral organizational communication

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Subject

Business Management

MGT101-HK1. Principles of Management

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