MGT101 - HK1. PRINCIPLES OF MANAGEMENT (MGT101 - HK1) > TAKE ASSESSMENT: FINAL EXAM Question 1 1 points Save When creativity is desirable, then: the organization should be completely centralized the organization should be completely decentralized some degree of decentralization is desirable it is impossible to recommend centralization or decentralization in this situation Question 2 1 points Save In order to raise the odds their commands will be accepted, Barnard recommends: the manager uses informal channels of communication each organization member receive directions from the most expedient communication channel the line of communication between manager and subordinate go through the CEO commands are authenticated as coming from a manager Question 3 1 points Save According to staff personnel, one reason for line/staff conflict is that line personnel: tend to assume staff authority do not give sound advice fail to keep staff personnel informed of their activities resist new ideas Question 4 1 points Save The three main types of authority that can exist within an organization are: line, staff, and formal staff, informal, and formal line, staff, and functional line, functional, and formal Question 5 1 points Save The most basic method of dividing job activities is the: process control method customer location method centralization method functional similarity method Question 6 1 points Save The roles that staff personnel perform include all of the following EXCEPT: the advisory or counseling role the service role the financial role the control role Question 7 1 points Save All of the following should be done by staff personnel to reduce line - staff conflict EXCEPT: emphasize the objectives of the organization as a whole encourage and educate line personnel in the appropriate use of staff personnel deal intelligently with resistance to change, rather than view it as an immovable barrier all of the above should be used by staff personnel to reduce line - staff conflict Question 8 1 points Save The process of assigning job activities and related authority to specific individuals in the organization is termed: delegation accountability responsibility authority Question 9 1 points Save The three steps of the delegation process are: create accountability, promote acceptance, and require performance assign specific duties, grant authority, and create accountability assign responsibility, create accountability, and assign specific duties create responsibility, grant authority, and promote acceptance Question 10 1 points Save The amount of power an individual in an organization possesses is: total power position power authority personal power Question 11 1 points Save A manager who quietly makes her significant achievements visible to others and builds up a successful record and a solid professional reputation is attempting to increase her: personal power through creating a belief she possesses a high level of expertise within the organization position power through creating a belief she possesses a high level of expertise within the organization personal power by establishing a sense of identification with the manager position power by establishing a sense of identification with the manager Question 12 1 points Save Which one of the following is NOT one of the three main steps of the controlling process? taking corrective action measuring performance establishing policies and rules comparing measured performance to standards Question 13 1 points Save A sign that a problem exists is: declining sales a symptom low employee morale a standard Question 14 1 points Save A good, objective method of determining the optimal amount of control to use is: the Delphi technique cost - benefit analysis linear programming post - control processes Question 15 1 points Save The power derived from a manager's relationship with others is: total power position power authority personal power Question 16 1 points Save Making something happen the way it was planned to happen is: control planning influencing organizing Question 17 1 points Save The controller would most likely report to which of the following individuals? chairperson of the board of directors chief executive officer outside accounting firm vice president of finance Question 18 1 points Save Factors within an organization that are barriers to organizational goal attainment are: problems issues symptoms standards Question 19 1 points Save Because of its value to management, ______________ should be _____________ as much as possible. communication, ignored message encoding, ignored feedback, encouraged nonverbal communication, practiced Question 20 1 points Save Which of the following statements is most accurate regarding nonverbal communication: nonverbal communication is usually consistent with verbal communication nonverbal communication usually contains more meaning than verbal communication nonverbal communication should be ignored managers do not need to be effective at reading nonverbal communication Question 21 1 points Save The originator of an interpersonal communication is the: source encoder decoder both a and b Question 22 1 points Save In interpersonal communication, the destination's reaction to a message, is known as: feedforward feedback listening the communication process Question 23 1 points Save Which form of communication is primarily used for coordinating various activities? formal communication lateral organizational communication downward organizational communication upward organizational communication Question 24 1 points Save A position description is an example of which form of communication? upward formal communication downward formal communication downward informal communication lateral formal communication Question 25 1 points Save Which of the following strategies should be followed to encourage the flow of formal communication channels? Support the flow of clear and concise statements through formal communication channels Take care to ensure that all organization members have free access to formal communication channels Assign specific communication responsibilities to staff personnel All of the above are effective strategies for encouraging the flow of formal communication Question 26 1 points Save Organizational communication that follows the lines of the organizational chart are: verbal communication informal organizational communication formal organizational communication nonverbal communication Question 27 1 points Save A source can gather nonverbal feedback simply by: watching the nonverbal response of the destination to the message testing the destination asking the destination questions about the message listening to the destination's verbal response to the message Question 28 1 points Save Passing information from one individual to another in a series, or sequence, is known as: lateral organizational communication