Organizational Behaviour: Understanding and Managing Life at Work 7th Edition Test Bank

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TESTITEMFILEforOrganizational BehaviourUnderstanding and Managing Life at WorkTenthEditionGARY JOHNSALAN M. SAKS

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Table of ContentsChapter 1:Organizational Behaviour and Management1Chapter 2:Personality and Learning52Chapter 3:Perception, Attribution, and Diversity95Chapter 4:Values, Attitudes, and Work Behaviour153Chapter 5:Theories of Work Motivation213Chapter 6:Motivation in Practice267Chapter 7:Groups andTeamwork326Chapter 8:Social Influence, Socialization, and Organizational Culture373Chapter 9:Leadership434Chapter 10:Communication513Chapter 11:Decision Making574Chapter 12:Power, Politics, and Ethics632Chapter 13:Conflict andStress680Chapter 14:Environment, Strategy, and Structure750Chapter 15: Organizational Change, Development, and Innovation819

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Organizational Behaviour, 10e(Johns/Saks)Chapter 1Organizational Behaviour and Management1.11) The most important goal of virtually all organizations isA) profit.B) survival.C) employee development.D) cost reduction.E) increased productivity.Answer: BDiff: 2Type:MCPage Ref:5Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.2) Organizational survival is often dependent on how well the organization can adapt. Which ofthe following behaviours on the part of individuals is necessary for the organization to survive?A) Being motivated to join and remain with the organizationB) Performing their work in terms of productivity, quality, and serviceC) Being flexibleD) Being innovativeE) All of the aboveAnswer: EDiff: 1Type:MCPage Ref:5Skill: AppliedObjective: 1.1 Define organizations and describe their basic characteristics.3) Which of the following statements best defines an "organization"?A) A social convention for accomplishing individual goals through group effortB) A group which accomplishes common goals through social interactions and individual effortC) A social invention for accomplishing common goals through group effortD) A collection of formally organized social entitiesE) A combination of people and physical capital designed to accomplish a common goalAnswer: CDiff: 3Type:MCPage Ref:4Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.

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4) When we say that organizations are social inventions, we mean thatA) organizations don't exist without members.B) physical assets and implements of technology are irrelevant to organizations.C) they don't really exist.D) the existence of organizations is what differentiates humans from animals.E) they must have both people and things to be considered organizations.Answer: ADiff: 2Type:MCPage Ref:4Skill: AppliedObjective: 1.1 Define organizations and describe their basic characteristics.5) A social invention for accomplishing goals through group effort is a(n)A) managerial task.B) contingency.C) organization.D) operative goal.E) manager.Answer: CDiff: 1Type:MCPage Ref:4Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.6) Which of the following is NOT usually a requirement for organizational survival?A) The continuing membership of particular, specific individuals in the organizationB) The ability to induce persons to join and remain in the organizationC) Innovative activities which go beyond members' usual assignmentsD) The reliable performance of usual assignmentsE) Flexible and innovative behaviourAnswer: ADiff: 2Type:MCPage Ref:5Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.7) What do 87 percent of executives believe is a strategic priority for their organization?A) employee engagementB) psychological capitalC) human capitalD) corporate social responsibilityE) innovationAnswer: EDiff: 3Type:MCPage Ref:5Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.

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8) The text defines organizations as "socially unstructured units of authority."Answer: FALSEDiff: 1Type:TFPage Ref:4Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.9) A family could be an example of an organization, as the term organization is defined in thetext.Answer: TRUEDiff: 2Type:TFPage Ref:4Skill: AppliedObjective: 1.1 Define organizations and describe their basic characteristics.10) The text argues for a very physical, rather than a social, definition of organizations.Answer: FALSEDiff: 1Type:TFPage Ref:4Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.11) When the text says that organizations are "social inventions," it means that they areessentially defined by people, not things.Answer: TRUEDiff: 1Type:TFPage Ref:4Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.12) According to the text, all viable organizations have goals.Answer: TRUEDiff: 1Type:TFPage Ref:5Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.13) When we say that organizations are social inventions, we mean that their existence dependson the presence of specific individuals.Answer: FALSEDiff: 2Type:TFPage Ref:4Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.14) Nonprofit organizations have goals.Answer: TRUEDiff: 1Type:TFPage Ref:5Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.

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15) Survival is a goal of virtually all organizations.Answer: TRUEDiff: 1Type:TFPage Ref:5Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.16) Almost 90 percent of executives believe that innovation is a strategic priority for theirorganizations.Answer: TRUEDiff: 2Type:TFPage Ref:5Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.17) The fact that organizations are "social inventions" means that they are defined by thepresence of ________, not things.Answer: peopleDiff: 1Type:SAPage Ref:4Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.18) Social inventions for accomplishing goals through group effort are called ________.Answer: organizationsDiff: 1Type:SAPage Ref:4Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.19) ________ is a goal of virtually all organizations.Answer: SurvivalDiff: 1Type:SAPage Ref:5Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.20) Much of the intellectual and physical work done in organizations is quite literally performedby ________.Answer: groupsDiff: 2Type:SAPage Ref:5Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.21) 87 percent of executives believe that ________ is a strategic priority for their organization.Answer: innovationDiff: 3Type:SAPage Ref:5Skill: RecallObjective: 1.1 Define organizations and describe their basic characteristics.

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22) What is an organization? Apply your definition to a non-profit organization as an example.Answer: An organization is a social invention for accomplishing common goals through groupeffort. Non-profit organizations may include hospitals, schools, churches and charities. The goalof a charity may be to help the needy through the group effort of many volunteers.Diff: 2Type:ESPage Ref:4Skill: AppliedObjective: 1.1 Define organizations and describe their basic characteristics.1.21) Which of the following is most accurate?A) Human resources management is basically the same as organizational behaviour.B) Human resources management has more to do with individuals than organizational behaviour.C) Human resources management can help you understand organizational behaviour.D) Organizational behaviour can help you understand human resources management.E) Organizational behaviour has more to do with groups than human resources management.Answer: DDiff: 2Type:MCPage Ref:5Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.2) Organizational behaviour is interested inA) the attitudes of individuals and groups in organizations.B) the behaviours of individuals and groups in organizations.C) the structure of organizations.D) the formation of groups in organizations.E) all of the above.Answer: EDiff: 1Type:MCPage Ref:5Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.3) Which of the following is NOT a concern of the field of organizational behaviour?A) How organizations can survive and adapt to changeB) How to get people to practice effective teamworkC) Understanding people and managing them to work effectivelyD) Understanding people in order to create the most sustainable organization possibleE) How to get people to think and act in exactly the same way as everyone elseAnswer: EDiff: 1Type:MCPage Ref:5Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.4) A large Canadian corporation has recently merged with a French company. Which of thefollowing is least likely to be related to the field of organizational behaviour?

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A) The adoption of a new leadership style and the subsequent resignation of two executives inCanadaB) The development of an organizational structure for the newly merged companyC) The impact of different cultural values on the newly merged companyD) The adoption of a bilingual communication policy for all announcements in the employeenewsletterE) The legal restrictions pertaining to shared ownership in the newly merged companyAnswer: EDiff: 3Type:MCPage Ref:5Skill: AppliedObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.5) Which of the following statements is FALSE?A) If we can accurately predict organizational behaviour, then we can explain the reason for thebehaviour.B) "Organizational behaviour" refers to both the behaviour and attitudes of organizationalmembers.C) The field of organizational behaviour is concerned with both formal and informal groups inorganizations.D) The field of organizational behaviour is concerned with the impact of culture onorganizations.E) The field of organizational behaviour is concerned with determining the most effectivestructure for organizations.Answer: ADiff: 3Type:MCPage Ref:9Skill: AppliedObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.6) Which goal of the field of organizational behaviour is most clearly exemplified by the practiceof introducing a new pay system?A) ExplanationB) AnalysisC) ManagingD) PredictionE) SurvivalAnswer: CDiff: 2Type:MCPage Ref:10Skill: AppliedObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.

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7) Which of the following is FALSE?A) Contingent means dependent.B) Prediction is a more complex process than explanation.C) All organizations have survival as a goal.D) Organizational behaviour involves both theory and practice.E) Accurate prediction usually precedes explanation.Answer: BDiff: 2Type:MCPage Ref:9Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.8) Organizational behaviour is concerned with groups becauseA) informal groups can influence organizational effectiveness.B) much work is performed by formal work groups.C) groups can influence new organizational members.D) organizations depend on interaction and coordination among people to accomplish theirgoals.E) all of the above.Answer: EDiff: 1Type:MCPage Ref:5Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.9) Effective management of organizational behaviourA) is predicated on good prediction and explanation of behaviour.B) is an example of the managerial task of analysis.C) was the first or earliest goal of the field of organizational behaviour.D) is impossible to achieve since each organizational member is a unique individual.E) requires quick and decisive action on the part of management.Answer: ADiff: 2Type:MCPage Ref:9Skill: AppliedObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.

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10) The interventions or technologies for change proposed by the field of organizationalbehaviour (such as certain forms of supervision and job design) most clearly reflect which goalof the field?A) PredictionB) AnalysisC) ExplanationD) ManagementE) InnovationAnswer: DDiff: 2Type:MCPage Ref:10Skill: AppliedObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.11) A supervisor is aware that a large proportion of his employees are absent on Fridays.However, he doesn't know why they are absent and he can't figure out what to do about it. Whichgoal of the field of organizational behaviour has the supervisor achieved?A) PredictionB) AnalysisC) ExplanationD) ManagementE) DiagnosisAnswer: ADiff: 2Type:MCPage Ref:9Skill: AppliedObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.12) When we say that the relationship between job satisfaction and turnover is contingent on thelabour market, we mean thatA) the condition of the labour market influences the extent to which satisfaction predictsturnover.B) job satisfaction depends on the condition of the labour market.C) turnover will result in job dissatisfaction when jobs are plentiful.D) turnover is wholly determined by the condition of the labour market.E) workers will be less likely to quit their jobs in a strong labour market.Answer: ADiff: 3Type:MCPage Ref:14Skill: AppliedObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.

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13) Human resources management refers toA) the attitudes and behaviours of individuals and groups in organizations.B) an approach to management that recognizes there is no one best way to manage.C) programs, practices, and systems for improving the attitudes and behaviours of individualsand groups in organizations.D) programs, practices, and systems to acquire, develop, and retain employees in organizations.E) programs, practices, and systems to make an organization more effective.Answer: DDiff: 1Type:MCPage Ref:5Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.14) Management and organizational behaviour are two different terms for the same thing.Answer: FALSEDiff: 1Type:TFPage Ref:5Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.15) The text suggests that, in general, explaining behaviour is a more complex process thanpredicting behaviour.Answer: TRUEDiff: 2Type:TFPage Ref:9Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.16) Organizational behaviour is defined, in the text, as those employee behaviours that contributeto the achievement of organizational goals.Answer: FALSEDiff: 1Type:TFPage Ref:5Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.17) The field of organizational behaviour is concerned with the actual behaviour or activities oforganizational members but not with their attitudes.Answer: FALSEDiff: 1Type:TFPage Ref:5Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.

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18) If a kind of organizational behaviour can be predicted, then we must be able to explain whyit occurs.Answer: FALSEDiff: 2Type:TFPage Ref:9Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.19) Behaviour in organizations can be effectively and efficiently controlled even if it can't bepredicted or understood.Answer: FALSEDiff: 2Type:TFPage Ref:10Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.20) The field of organizational behaviour contributes to the prediction and understanding ofbehaviour, but it leaves the technology of intervening in organizational events to otherdisciplines.Answer: FALSEDiff: 2Type:TFPage Ref:10Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.21) If the employee turnover of a firm is contingent upon the unemployment rate, it could meanthat turnover increases as unemployment decreases.Answer: TRUEDiff: 3Type:TFPage Ref:14Skill: AppliedObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.22) Human resources management refers to the application of organizational behaviour.Answer: FALSEDiff: 1Type:TFPage Ref:5Skill: AppliedObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.23) The best companies to work for also have the best performance.Answer: TRUEDiff: 1Type:TFPage Ref:7Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.24) Effective organizational leaders tend to possess identical personality traits.Answer: FALSE

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Diff: 1Type:TFPage Ref:8Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.25) Nearly all workers prefer stimulating, challenging jobs.Answer: FALSEDiff: 1Type:TFPage Ref:8Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.26) Managers have a very accurate idea about how much their peers and superiors are paid.Answer: FALSEDiff: 1Type:TFPage Ref:8Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.27) Workers have a very accurate idea about how often they are absent from work.Answer: FALSEDiff: 1Type:TFPage Ref:8Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.28) Pay is the best way to motivate most employees and improve job performance.Answer: FALSEDiff: 1Type:TFPage Ref:8Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.29) Explanation and management constitute actions.Answer: FALSEDiff: 2Type:TFPage Ref:10Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.

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30) Organizational behaviour and human resources management are basically the samediscipline.Answer: FALSEDiff: 1Type:TFPage Ref:5Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.31) Human capital is a key determinant of psychological capital.Answer: FALSEDiff: 1Type:TFPage Ref:7Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.32) Human capital is a key determinant of firm performance.Answer: TRUEDiff: 1Type:TFPage Ref:7Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.33) Women are just as likely to become leaders in organizations as men.Answer: FALSEDiff: 1Type:TFPage Ref:8Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.34) If we understand the reasons for a behaviour, we can often ________ that behavioureffectively.Answer: manageDiff: 2Type:SAPage Ref:10Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.35) Prediction and explanation of organizational behaviour correspond to the managerial task of________.Answer: analysisDiff: 2Type:SAPage Ref:10Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.

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36) ________ is defined as the attitudes and behaviours of individuals and groups inorganizations.Answer: Organizational behaviourDiff: 1Type:SAPage Ref:5Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.37) ________ is the goal of the field of organizational behaviour that involves determining thetrue reason for behaviour.Answer: ExplanationDiff: 1Type:SAPage Ref:9Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.38) The goals of the field of organizational behaviour as portrayed in the text includemanagement, explanation, and ________.Answer: predictionDiff: 1Type:SAPage Ref:9Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.39) The goals of the field of organizational behaviour include predicting, explaining, and________ behaviour.Answer: managingDiff: 1Type:SAPage Ref:10Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.40) Knowledge of organizational behaviour will help you understand the use and effectiveness of________.Answer: human resourcesDiff: 2Type:SAPage Ref:6Skill: RecallObjective: 1.2 Explain the concept of organizational behaviour and describe the goals of thefield.

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