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Organizational Structure: Job Analysis For Customer Service Representative: Approaches, Challenges, and Selection Strategies

A solved assignment on job analysis, challenges, and strategies for selecting customer service representatives.

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Organizational StructureStudent5/20/2015Using the information provided in the assignment, explain the three key approaches to conducting a jobanalysis for the Customer Service Representative position. Discuss the challenges faced byHR managersin implementing these approaches, and propose two strategies to attract and select qualified applicantsfor the position. Additionally, outline three ways HR managers can use the information obtained from ajob analysis to measure the performance of customer service representatives.Word Count Requirement:500-600 words

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The three key approaches that HRmanager to conduct a job analysis of the CustomerService Representative positionObservation:A job analystnoticesaworkerand records all hisachievedand non-performedjob,satisfiedand un-fulfilledaccountabilitiesandresponsibilities,approaches,behaviorsand skillsused by himtodonumerousresponsibilitiesand hismental ordemonstrativeability to handleexperimentsandhazards. It isbecause ofthe fact thateachperson has hispersonalway ofdetectingthings. Variouspeoplethinkdissimilarandunderstandthe findings in variousmeans.As a result, the process maycontainpersonal biasness orenjoysand dislikes and may notcreategenuineoutcomes.Pros:Immediateinformation.It is very easyto use.It verifies informationfrom other sources.It is useful for manual and psychomotorresponsibilities.Cons:It is very timeconsumingprocess.It may bias worker performance.It has small sample size.It needs skilled observer.Interview:In this approach, aworkeris interviewedso as tohecomes up with theirindividualworking styles,difficultiesfaced by them, use ofspecificskills andmethodswhileactingtheir
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