Staffing Organizations 7th Edition Test Bank

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Chapter 01Staffing Models and StrategyTrue / False Questions1.Human capital refers to the knowledge, skill, and ability of people and their motivation to use themsuccessfully on the job.TrueFalse2.For the averageorganization, employee costs (wages or salaries and benefits) are under 10% ofits total revenue.TrueFalse3.Staffing is the process of acquiring, deploying, and retaining a workforce of sufficient quantity andquality to create positive impacts on the organization's effectiveness.TrueFalse4.Acquisition activities involve external staffing systems that govern the initial intake of applicantsinto the organization.TrueFalse5.Internal staffing systems work infundamentally different ways than external staffing systems.TrueFalse6.Organizations should attempt to eliminate all employee turnover if at all possible.TrueFalse7.Employee turnover does not represent a significant cost to most organizations.TrueFalse8.Staffing is more of a process than an event.TrueFalse9.Staffing the organization requires attention to both the quantity and quality of people brought into,moved within, and retained by the organization.TrueFalse

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10.Staffing systems exist primarily to fill specific vacancies, and are not closely linked to overallorganizational profitability and growth.TrueFalse11.Quantity or quality labor shortages can mean lost businessopportunities, scaled-back expansionplans, an inability to provide critical consumer goods and services, and even threats toorganizational survival.TrueFalse12.Employee shortages seldom require job reassignments or overtime forcurrent employees.TrueFalse13.Enterprise Rent-A-Car tries to use a single strategy for recruiting employees, rather thanspreading their efforts across a lot of different strategies.TrueFalse14.Pfizer has concluded that it cannot project what kind of talent it needs in the next 10 years andthen select employees whose skills matched these long-range future talent needs.TrueFalse15.The quantity portion of the staffing definition means that organizations must be concerned aboutstaffing levels and their adequacy.TrueFalse16.When head count requirements exceed availabilities, the organization will be overstaffed.TrueFalse17.The person/job match model says that jobs are characterized by theirlevel of qualifications andmotivation.TrueFalse18.The person/job match model says that individuals are characterized by their level of qualificationsand motivation.TrueFalse19.The person/job match model states that it ismore important to match job rewards to individualmotivations than to match job requirements to KSAOs.TrueFalse20.Matching concerns that involve the larger organization include organizational values, new jobduties, multiple jobs, and future jobs.TrueFalse

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21.In organizations where technology and globalization have caused jobs to change at a rapid pace,person/organization match is more important than person/job match.TrueFalse22.It is usually wise to just focus on task and KSAO requirements when staffing, because jobrequirements almost never extend beyond task and KSAO requirements.TrueFalse23.The three stages of entering an organization (in order) are selection, recruitment, andemployment.TrueFalse24.The initial stage in the staffing system components model is recruitment.TrueFalse25.The recruitment stage of the staffing process involves identification and attraction activities by boththe organization and theindividual.TrueFalse26.The selection stage of the staffing process emphasizes the assessment and evaluation of jobapplicants.TrueFalse27.Self-selection refers to employee decisions about whether to continue in or drop out of the staffingprocess.TrueFalse28.Organizational strategy usually dictates HR strategy, and HR strategy seldom has an impact onorganizational strategy.TrueFalse29.Support activities for HR include legal compliance, planning, andjob analysis.TrueFalse30.Core activities for HR include legal compliance, planning, and job analysis.TrueFalse31.Sound staffing strategy should always focus on acquiring employees who can hit the groundrunning and be at peak performance the moment they arrive.TrueFalse32.Small and midsized organizations have increasingly turned to outsourcing as a way to improve thequality of certain recruiting and hiring processes.TrueFalse

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33.Organizations choose tofollow an internal staffing strategy if they want to cultivate a stable,committed workforce.TrueFalse34.An organization's core workforce is composed of workers who are used on an as-needed, just-in-time basis.TrueFalse35.Someorganizations accept a certain level of turnover as inevitable and frequently hirereplacements to fill vacancies.TrueFalse36.Outsourcing is when an organization sets up its own operations in another country.TrueFalse37.Some organizations understaff in order to avoid costly layoffs.TrueFalse38.When forced to choose between addressing short-term labor shortages or identifying talent for thelong term, most organizations focus on developing the long-term concerns.TrueFalse39.A person/organization match is likely to be more important than a person/job match when jobs arepoorly defined and fluid.TrueFalse40.Examples of job-specific KSAOs include flexibility and adaptability, ability tolearn, written and oralcommunication skills, and algebra/statistics skills.TrueFalse41.An active diversity strategy might be pursued as a way of acquiring workers who can help identifya products that might be received favorably by various segments of the marketplace.TrueFalseMultiple Choice Questions

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42.The process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality tocreate positive impacts on the organization's effectiveness is called _________.A.staffingB.recruitmentC.selectionD.placement43.Which of the following statements is true regarding staffing?A.The organization is the only active player in the staffing process.B.The staffing process iscomposed of a series of interrelated parts including recruitment,selection, decision making and job offers.C.The staffing process should only be viewed from the perspective of the individual (line)manager.D.None of these44.Theprocess that involves the placement of new hires on the actual job they will hold is called____________.A.acquisitionB.deploymentC.retentionD.none of these45.The purpose of retention systems is to ___________.A.attract qualified applicants to job openings in the organizationB.establish a good person-job matchC.manage the flow of employees out of the organizationD.establish a good person-organization match46.Staffing systems exist, andshould ultimately be used, to ___________.A.ensure that day-to-day operations run smoothlyB.ensure that procedural, transactional, and routine activities are accomplishedC.reduce costs regardless of the effects on quality orquantityD.contribute to the attainment of organizational goals such as survival, profitability, and growth47.According to the staffing quantity model, an organization will be __________ when availabilitiesexceed requirements.A.fully staffedB.understaffedC.overstaffedD.none of these

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48.The staffing quantity model uses _________ to determine whether a condition of beingoverstaffed, fully staffed, or understaffed exists.A.projected staffingrequirementsB.projected staffing availabilitiesC.projected economic trendsD.projected staffing requirements and projected staffing availabilities are both needed49.Which of the following are portions of person-job match?A.Jobs are characterized by their requirementsB.Jobs are characterized by their embedded rewardsC.Individuals are characterized by their level of qualification and motivationD.All of these.50.Which of the following statements isfalse regarding person-job match?A.Jobs are characterized by their requirements and embedded rewards.B.Individuals are characterized by their level of qualification.C.Organizational culture is an important aspect of person-job match.D.Individuals can be characterized by their motivation levels.51.The person/job match model says that there must be a match between ________.A.job requirements with KSAOs and job rewards with individual motivationB.jobrequirements and individual motivationC.KSAOs and individual motivationD.none of these52.Regarding the person/job match model, ________.A.staffing is only concerned with the job requirements-KSAO portion of the matchB.jobrequirements should be expressed in terms of only tasks involved and not KSAOsC.It applies only to tasks that have been identified and written downD.none of these are correct53.In terms of the person/organization match_________.A.the "organization" includes only tasks to be performed that are written down as part of the jobdescriptionB.attempts to match people to organization values should not be madeC.there is a concern with the "fit" of people tomultiple jobs or future jobsD.all of these are correct

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54.Which of the following matching concerns arise in person-organization match?A.values, new job duties, multiple jobs, and future jobsB.values, qualifications, andmotivationC.person, process, and principleD.all of these are correct55.The staffing system components model says that the phases of the staffing process occur in whichorder after the initial interaction between the applicant and theorganization?A.selection, recruitment, employmentB.recruitment, selection, employmentC.recruitment, employment, selectionD.employment, recruitment, selection56.According to the overall staffing organizations model, onesupport activity is _________.A.external staffingB.job analysisC.internal staffingD.labor relations57.According to the overall staffing organizations model, an example of a(n) core staffing activity is_______.A.HRstrategy and planningB.job analysisC.internal recruitmentD.none of these58.According to the overall staffing organizations model, HR and staffing strategy are driven by______________.A.the mission, goals andobjectives of the organizationB.support activitiesC.legal compliance activitiesD.all of these are correct59.Which of the following is a part of the recruiting phase of the staffing process?A.drawing up job offersB.completing application blanksC.developing and conducting job fairsD.both drawing up job offers and developing and conducting job fairs

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60.Which of these activities is most directly associated with the employment phase of thestaffingprocess?A.screening job applicationsB.deciding on finalists for a jobC.advertising a job openingD.evaluating the results of a job aptitude test61.Staffing system management involves __________.A.assessing applicant qualificationsB.facilitating employee retentionC.guiding, coordinating, controlling, and evaluating staffing activitiesD.day-to-day legal compliance activities62.A _____________ staffing strategy would have anorganization concentrate on acquiring newemployees who can "hit the ground running."A.pure acquisitionB.pure developmentC.lead systemD.lag system63.The ___________ is composed of more peripheral workers who are used on anas-needed, just-in-time basis.A.core workforceB.high performance workforceC.flexible workforceD.none of these64.Outsourcing is __________.A.setting up operations in another countryB.typically prohibited by law inmost statesC.a strategy that is being used less and lessD.moving a business process to another vendor65.Organizations often __________ when they choose to ride out dips in demand for goods andservices or to stockpile talent.A.understaffB.overstaffC.attractD.relocate

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66.A _____________ staffing strategy is when organizations decide to go to locations where thereare ample labor supplies.A.transfer systemB.relocate systemC.factionalsystemD.extrinsic system67.When jobs are highly fluid, it is probably advisable for organizations to focus more onA.person-job match.B.person-organization match.C.recruiter-recruit match.D.dynamic equilibrium.

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Chapter 01 Staffing Models and StrategyAnswer KeyTrue / False Questions1.Human capital refers to the knowledge, skill, and ability of people and their motivation to usethem successfully on the job.TRUE2.For the averageorganization, employee costs (wages or salaries and benefits) are under 10%of its total revenue.FALSE3.Staffing is the process of acquiring, deploying, and retaining a workforce of sufficient quantityand quality to create positive impacts on the organization's effectiveness.TRUE4.Acquisition activities involve external staffing systems that govern the initial intake of applicantsinto the organization.TRUE5.Internal staffing systems work in fundamentally different ways thanexternal staffing systems.FALSE6.Organizations should attempt to eliminate all employee turnover if at all possible.FALSE7.Employee turnover does not represent a significant cost to most organizations.FALSE8.Staffing is more ofa process than an event.TRUE9.Staffing the organization requires attention to both the quantity and quality of people broughtinto, moved within, and retained by the organization.TRUE10.Staffing systems exist primarily to fillspecific vacancies, and are not closely linked to overallorganizational profitability and growth.FALSE

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11.Quantity or quality labor shortages can mean lost business opportunities, scaled-backexpansion plans, an inability to provide critical consumer goods and services, and even threatsto organizational survival.TRUE12.Employee shortages seldom require job reassignments or overtime for current employees.FALSE13.Enterprise Rent-A-Car tries to use a single strategy forrecruiting employees, rather thanspreading their efforts across a lot of different strategies.FALSE14.Pfizer has concluded that it cannot project what kind of talent it needs in the next 10 years andthen select employees whose skills matched these long-range future talent needs.TRUE15.The quantity portion of the staffing definition means that organizations must be concernedabout staffing levels and their adequacy.TRUE16.When head count requirements exceedavailabilities, the organization will be overstaffed.FALSE17.The person/job match model says that jobs are characterized by their level of qualifications andmotivation.FALSE18.The person/job match model says that individuals are characterized by their level ofqualifications and motivation.TRUE19.The person/job match model states that it is more important to match job rewards to individualmotivations than to match job requirements to KSAOs.FALSE20.Matchingconcerns that involve the larger organization include organizational values, new jobduties, multiple jobs, and future jobs.TRUE21.In organizations where technology and globalization have caused jobs to change at a rapidpace,person/organization match is more important than person/job match.TRUE

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22.It is usually wise to just focus on task and KSAO requirements when staffing, because jobrequirements almost never extend beyond task and KSAO requirements.FALSE23.The three stages of entering an organization (in order) are selection, recruitment, andemployment.FALSE24.The initial stage in the staffing system components model is recruitment.TRUE25.The recruitment stage of the staffingprocess involves identification and attraction activities byboth the organization and the individual.TRUE26.The selection stage of the staffing process emphasizes the assessment and evaluation of jobapplicants.TRUE27.Self-selection refers to employee decisions about whether to continue in or drop out of thestaffing process.TRUE28.Organizational strategy usually dictates HR strategy, and HR strategy seldom has an impact onorganizational strategy.FALSE29.Support activities for HR include legal compliance, planning, and job analysis.TRUE30.Core activities for HR include legal compliance, planning, and job analysis.FALSE31.Sound staffing strategy should always focus onacquiring employees who can hit the groundrunning and be at peak performance the moment they arrive.FALSE32.Small and midsized organizations have increasingly turned to outsourcing as a way to improvethe quality of certain recruiting and hiring processes.TRUE33.Organizations choose to follow an internal staffing strategy if they want to cultivate a stable,committed workforce.TRUE

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34.An organization's core workforce is composed of workers who are used on an as-needed,just-in-time basis.FALSE35.Some organizations accept a certain level of turnover as inevitable and frequently hirereplacements to fill vacancies.TRUE36.Outsourcing is when an organization sets up its own operations in another country.FALSE37.Some organizations understaff in order to avoid costly layoffs.TRUE38.When forced to choose between addressing short-term labor shortages or identifying talent forthe long term, most organizations focus on developing thelong-term concerns.FALSE39.A person/organization match is likely to be more important than a person/job match when jobsare poorly defined and fluid.TRUE40.Examples of job-specific KSAOs include flexibility and adaptability, ability to learn, written andoral communication skills, and algebra/statistics skills.FALSE41.An active diversity strategy might be pursued as a way of acquiring workers who can helpidentify a products that might be received favorably by various segments of the marketplace.TRUEMultiple Choice Questions42.The process of acquiring, deploying, and retaining a workforce of sufficient quantity and qualityto create positive impacts on the organization's effectiveness is called _________.A.staffingB.recruitmentC.selectionD.placement

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43.Which of the following statements is true regarding staffing?A.The organization is the only active player in the staffing process.B.The staffing process is composed of aseries of interrelated parts including recruitment,selection, decision making and job offers.C.The staffing process should only be viewed from the perspective of the individual (line)manager.D.None of these44.The process thatinvolves the placement of new hires on the actual job they will hold is called____________.A.acquisitionB.deploymentC.retentionD.none of these45.The purpose of retention systems is to ___________.A.attractqualified applicants to job openings in the organizationB.establish a good person-job matchC.manage the flow of employees out of the organizationD.establish a good person-organization match46.Staffing systems exist, and shouldultimately be used, to ___________.A.ensure that day-to-day operations run smoothlyB.ensure that procedural, transactional, and routine activities are accomplishedC.reduce costs regardless of the effects on quality or quantityD.contribute to the attainment of organizational goals such as survival, profitability, and growth47.According to the staffing quantity model, an organization will be __________ when availabilitiesexceed requirements.A.fully staffedB.understaffedC.overstaffedD.none of these48.The staffing quantity model uses _________ to determine whether a condition of beingoverstaffed, fully staffed, or understaffed exists.A.projected staffing requirementsB.projected staffing availabilitiesC.projected economic trendsD.projected staffing requirements and projected staffing availabilities are both needed

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49.Which of the following are portions of person-job match?A.Jobs arecharacterized by their requirementsB.Jobs are characterized by their embedded rewardsC.Individuals are characterized by their level of qualification and motivationD.All of these.50.Which of the following statements is falseregarding person-job match?A.Jobs are characterized by their requirements and embedded rewards.B.Individuals are characterized by their level of qualification.C.Organizational culture is an important aspect of person-job match.D.Individuals can be characterized by their motivation levels.51.The person/job match model says that there must be a match between ________.A.job requirements with KSAOs and job rewards with individual motivationB.jobrequirements and individual motivationC.KSAOs and individual motivationD.none of these52.Regarding the person/job match model, ________.A.staffing is only concerned with the job requirements-KSAO portion of the matchB.jobrequirements should be expressed in terms of only tasks involved and not KSAOsC.It applies only to tasks that have been identified and written downD.none of these are correct53.In terms of the person/organization match_________.A.the "organization" includes only tasks to be performed that are written down as part of thejob descriptionB.attempts to match people to organization values should not be madeC.there is a concern with the "fit" of people tomultiple jobs or future jobsD.all of these are correct54.Which of the following matching concerns arise in person-organization match?A.values, new job duties, multiple jobs, and future jobsB.values, qualifications, andmotivationC.person, process, and principleD.all of these are correct

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