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Test Bank for Automotive Service Management, 3rd edition

Strengthen your exam preparation with Test Bank for Automotive Service Management, 3rd edition, offering a diverse set of questions and answers.

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Chapter 1 The Automotive Service IndustryMATCHING. Choose the item in column 2 that best matches each item in column 1.Choose the item in column 2 that best matches each item in column 1.1)Dedicated to one manufacturer, retailand warranty service2)Finds it more profitable to sell chipsand soft drinks3)A single purpose service organization4)Work on all makes and models ofvehicles5)Maintain and repair only thosevehicles that are owned or leased bythat company or agencyA)New vehicle dealershipB)Gas stationC)Automotive parts, accessories, and tirestoresD)FleetsE)Automotive repair and maintenance shops1)2)3)4)5)MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.6)Which-type of service shop is least likely to provide service to all makes and models of vehicles?6)A)Tire storeB)Chain storeC)Independent repair shopD)All of the aboveE)None of the above7)Which of the following is a stand alone center that is part of a group of independent repair shops?7)A)Fleet service shopB)Chain storeC)Independent repair shopD)All of the aboveE)None of the above8)In the automotive service industry there is a shortage which type of employees?8)A)Office ManagersB)TechniciansC)OwnersD)Cashiers9)Which of the following repairs a wide range of vehicles?9)A)Chain storeB)Independent repair shopC)Fleet service shopD)All of the aboveE)None of the above1

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Automotive Service Management by An...

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