Test Bank for Communication: Making Connections, 10th Edition

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Test Bank for Communication: Making Connections, Tenth Edition
CHAPTER 1: CONNECTING PROCESS AND PRINCIPLES
MULTIPLE CHOICE
1) Which of the following principles helps provide a foundation for understanding communication?
A) Communication is moral.
B) Communication is natural.
C) Communication is a system.
D) Communication is linear.
E) Communication is based on language.
Answer: C
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Easy
Skill: Remember the Facts
2) The statement, “Communication is a process” implies that
A) the function of communication seldom changes.
B) communication is ongoing and ever changing.
C) communication is best understood as a series of step-by-step actions.
D) communication is generally transmitted through electronic means.
E) social systems are merely contexts in which communication occurs.
Answer: B
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Moderate
Skill: Understand the Concepts
3) According to the text, the essential components of communication are
A) symbols, understanding, purpose, ideas, opinions, nonverbals, and reaction.
B) radio, television, Internet, symbols, and gender.
C) source/sender, message, interference, channel, receiver, feedback, environment, and context.
D) source, destination, interaction, and correlation.
E) symbols, understanding, communication, and communicant.
Answer: C
Chapter number: 01
Module number: 1.5
Learning Objective: LO 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication
Difficulty: Easy
Skill: Remember the Facts
4) The principles of effective composition and speech delivery were first studied by
A) social scientists after the conclusion of WWII.
B) religious leaders during the European “Middle Ages.”
C) the rhetoricians of ancient Greece and Rome.
D) media theorists after the advent of radio and mediated political debates.
E) followers of Buddha, who advised his disciples to avoid “harsh speech.”
Answer: C
Chapter number: 01

Test Bank for Communication: Making Connections, Tenth Edition
Module number: 1.2
Learning Objective: LO 1.2 Define communication.
Topic: What Is Communication?
Difficulty: Easy
Skill: Remember the Facts
5) Communication is a diverse discipline involving a range of behaviors and situations. The common thread
connecting all of these behaviors and situations is
A) classical rhetoric.
B) public speaking.
C) interpersonal communication.
D) human symbolic interaction.
E) organizational behavior.
Answer: D
Chapter number: 01
Module number: 1.2
Learning Objective: LO 1.2 Define communication.
Topic: What Is Communication?
Difficulty: Easy
Skill: Remember the Facts
6) The classical rhetorician who noted that communication needed to be presented by “a good man speaking
well” was
A) Caesar.
B) Aristotle.
C) Quintilian.
D) Corax.
E) Plato.
Answer: C
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Easy
Skill: Remember the Facts
7) Sam tells the interviewer that he has 15 years of sales experience even though he has only two years of sales
experience. The prospective employer offers him the sales job on the spot. This example illustrates that
unethical communication
A) can be easily discovered by the audience.
B) is virtuous.
C) is always ineffective.
D) may, in fact, constitute effective communication.
E) makes use of ethos.
Answer: D
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Difficult
Skill: Apply What You Know
8) Aristotle, a Greek rhetorician, argued that communication was most powerful when a speaker’s character, or
________, was engaged in presenting truth.

Test Bank for Communication: Making Connections, Tenth Edition
A) telos (purpose)
B) ethos (ethical appeal)
C) pathos (emotional appeal)
D) logos (logical appeal)
E) kairos (effective timing)
Answer: B
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Moderate
Skill: Understand the Concepts
9) When individuals are involved in a simultaneous communication process, they are involved in
A) encoding.
B) a reaction.
C) decoding.
D) a transaction.
E) reception.
Answer: D
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Easy
Skill: Remember the Facts
10) Bailey notices that her typically soft-spoken movie theater supervisor has been yelling at her and several of
her coworkers. She speculates that problems at home may be impacting her supervisor’s work relationships.
This speculation best illustrates the principle that communication is
A) overt.
B) intentional.
C) a process.
D) systemic.
E) transactional.
Answer: D
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Difficult
Skill: Apply What You Know
11) Although communication can be considered both transactional and interactional, the prime function of the
communication source/sender is to
A) decode the intended message.
B) serve only as the sender.
C) create the message.
D) evaluate the message.
E) respond to the message.
Answer: C
Chapter number: 01
Module number: 1.5
Learning Objective: LO 1.5 Define the essential components in the communication process.

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Test Bank for Communication: Making Connections, Tenth Edition
Topic: Essential Components of Communication
Difficulty: Easy
Skill: Remember the Facts
12) Kyle is frantically trying to finish his outline, because he forgot that it was due the following day. Since the
Internet is easy to access and there are so many sites available, he decides to take someone else’s work and
pass it off as his own, assuming he will not get caught. Kyle’s decision illustrates that technology has led to a
greater tendency for some people to
A) conduct research in libraries.
B) use ethical communication.
C) plagiarize.
D) enhance their credibility using verifiable sources.
E) build ethos.
Answer: C
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Difficult
Skill: Apply What You Know
13) Dr. Halliday is presenting a lecture to an audience of over 100 students. She asks, “Can you hear me?” and
Courtney, who is sitting in the back row, nods. What component of the communication process does
Courtney’s response illustrate?
A) context
B) noise
C) channel
D) environment
E) feedback
Answer: E
Chapter number: 01
Module number: 1.5
Learning Objective: LO 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication
Difficulty: Difficult
Skill: Apply What You Know
14) Effective communication skills
A) are inherited from your parents.
B) are learned over time through instruction and practice.
C) are mainly important for those who have jobs in the media.
D) will guarantee that the communicator’s goals are morally correct.
E) are best learned through classroom instruction.
Answer: B
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Moderate
Skill: Understand the Concepts
15) Which of the following statements about culture and communication is most accurate?
A) Some cultures need to improve the way they communicate.
B) Due to technology, we no longer need to be concerned about improving our understanding of people

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Test Bank for Communication: Making Connections, Tenth Edition
from different cultures.
C) Culture illustrates the linear nature of communication.
D) Culture rarely becomes an element of communication.
E) The way in which people communicate is primarily a function of culture.
Answer: E
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Moderate
Skill: Understand the Concepts
16) News reporters, anchors, or book authors communicate with or to a very large number of people via
newspaper, television, or books. This example best illustrates
A) mass communication.
B) intrapersonal communication.
C) public communication.
D) dyadic communication.
E) small group communication.
Answer: A
Chapter number: 01
Module number: 1.6
Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal
(including group), public, mass, and communication via social media.
Topic: Types of Communication
Difficulty: Moderate
Skill: Understand the Concepts
17) After finishing a lecture on thermodynamics, Arleen compliments Dr. Phen by saying, “Sir that was a ‘bad’
lecture,” to which Dr. Phen responds, “Why, what was wrong with it?” Which of the following statements
about communication best illustrate Dr. Phen’s response?
A) The ability to communicate is learned.
B) Communication is a good thing.
C) Meanings are in people.
D) More communication would solve the problem.
E) Words have meaning.
Answer: C
Chapter number: 01
Module number: 1.8
Learning Objective: LO 1.8 Summarize five common myths about communication.
Topic: Misconceptions about Communication
Difficulty: Difficult
Skill: Apply What You Know
18) Becky decides to translate her feelings of anger into words and communicate them to Brent. In doing so,
Becky enacts the communication process of
A) receiving.
B) decoding.
C) encoding.
D) feedback.
E) reacting.
Answer: C
Chapter number: 01
Module number: 1.5

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Test Bank for Communication: Making Connections, Tenth Edition
Learning Objective: LO 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication
Difficulty: Difficult
Skill: Apply What You Know
19) Josh and Mark take turns exchanging information about their plans for the day during their morning chat over
coffee. Their conversation best demonstrates that communication is
A) unintentional.
B) interactive.
C) ethical.
D) cognitive.
E) multicultural.
Answer: B
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Difficult
Skill: Apply What You Know
20) An important principle related to the basic elements of communication is that you
A) act as a source first, then as a receiver.
B) intentionally choose whether you want to be a source or a receiver.
C) act as a receiver first, then as a source.
D) are responsible for selecting the feedback.
E) are simultaneously a source and a receiver.
Answer: E
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Moderate
Skill: Understand the Concepts
21) Kristen had a disagreement with Paul and told him that he was an idiot. Later, while apologizing, Kristen
asked Paul to “forget that little comment.” Kristen does not realize that
A) oral communication is irreversible.
B) we have a natural ability to communicate.
C) quantity means quality.
D) meaning is in the words we use.
E) communication is a cure-all.
Answer: A
Chapter number: 01
Module number: 1.8
Learning Objective: LO 1.8 Summarize five common myths about communication.
Topic: Misconceptions about Communication
Difficulty: Difficult
Skill: Apply What You Know
22) Your boss walks by you in the hall, gives you a report, and says, “I need you to have a summary of that report
done ASAP.” You take the report home overnight, summarize it, and give it to your boss the next morning.
Your boss takes the summary and complains to you, “I’m disappointed that you did not get it to me by when I
told you to.” This example illustrates the myth that
A) we have a natural ability to communicate.

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Test Bank for Communication: Making Connections, Tenth Edition
B) communication is a cure-all.
C) communication is reversible.
D) meaning is in the words we use.
E) quantity means quality.
Answer: D; Difficulty: Difficult; Skill: Apply What You Know
Chapter number: 01
Module number: 1.8
Learning Objective: LO 1.8 Summarize five common myths about communication.
Topic: Misconceptions about Communication
Difficulty: Difficult
Skill: Apply What You Know
23) After her friend sent her a Facebook message that said “we need to talk,” Erin began analyzing and
interpreting what the Facebook message meant. This process is known as
A) encoding.
B) internalizing.
C) responding.
D) decoding.
E) remembering.
Answer: D
Chapter number: 01
Module number: 1.5
Learning Objective: LO 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication
Difficulty: Difficult
Skill: Apply What You Know
24) “I don’t know why I bother taking a communication class! I’m not like everyone else in here--I simply do not
have the knack for communicating very well.” This statement best illustrates which of the following
misconceptions about communication?
A) quantity means quality
B) meanings are in people
C) meanings are in words
D) communication is a natural ability
E) communication is a cure-all
Answer: D
Chapter number: 01
Module number: 1.8
Learning Objective: LO 1.8 Summarize five common myths about communication.
Topic: Misconceptions about Communication
Difficulty: Difficult
Skill: Apply What You Know
25) As a communication source, an individual
A) controls the channels by which the message will be mediated.
B) determines the meaning of what is to be communicated.
C) decodes the message into meaning.
D) often assigns meaning to unintentional behaviors.
E) is primarily responsible for sending feedback.
Answer: B
Chapter number: 01
Module number: 1.5
Learning Objective: LO 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication

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Test Bank for Communication: Making Connections, Tenth Edition
Difficulty: Easy
Skill: Remember the Facts
26) Thinking of communication as a “cure-all” is a myth because
A) communication is used unethically most of the time.
B) sometimes communication can create more problems than it solves.
C) communication is irreversible.
D) the act of communicating does carry some guarantees.
E) communication is a panacea.
Answer: B
Chapter number: 01
Module number: 1.8
Learning Objective: LO 1.8 Summarize five common myths about communication.
Topic: Misconceptions about Communication
Difficulty: Moderate
Skill: Understand the Concepts
27) Melissa uses her iPhone to text her friends Katie and Stephen to see if they want to join her for lunch at the
university cafeteria. Which of the following best describes their conversation?
A) intrapersonal
B) public
C) interactive
D) viral
E) not replicable
Answer: C
Chapter number: 01
Module number: 1.7
Learning Objective: LO 1.7 Differentiate social media from face-to-face communication.
Topic: Distinguishing Social Media from Face-to-Face Communication
Difficulty: Difficult
Skill: Apply What You Know
28) After a few dates, Marcus and Kate decide to make their relationship official. After this conversation, Kate
analyzes what happened while alone in her dorm room. What type of communication does Kate’s analysis
illustrate?
A) intrapersonal
B) public
C) interpersonal
D) mass
E) introspective
Answer: A
Chapter number: 01
Module number: 1.6
Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal
(including group), public, mass, and communication via social media.
Topic: Types of Communication
Difficulty: Difficult
Skill: Apply What You Know
29) Which of the following is NOT a type of interpersonal communication?
A) intrapersonal communication
B) public speaking
C) small group communication
D) dyadic communication

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Test Bank for Communication: Making Connections, Tenth Edition
E) an interview
Answer: A
Chapter number: 01
Module number: 1.6
Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal
(including group), public, mass, and communication via social media.
Topic: Types of Communication
Difficulty: Easy
Skill: Remember the Facts
30) Which of the following statements best illustrates the point made in the textbook about whether or not
communication is reversible?
A) Listeners will often let you take back something you say.
B) Listeners may forgive and forget an angry statement.
C) Speakers are given wide latitude in correcting their mistakes.
D) Speakers rarely need to worry about things they say as long as they act naturally and don’t spend
much time planning their messages.
E) Speakers must explain and compensate for improper statements.
Answer: E
Chapter number: 01
Module number: 1.8
Learning Objective: LO 1.8 Summarize five common myths about communication.
Topic: Misconceptions about Communication
Difficulty: Moderate
Skill: Understand the Concepts
TRUE/FALSE
1) Communication is irreversible.
Answer: True
Difficulty: Easy; Skill: Remember the Facts
Chapter number: 01
Module number: 1.8
Learning Objective: LO 1.8 Summarize five common myths about communication.
Topic: Misconceptions about Communication
Difficulty: Easy
Skill: Remember the Facts
2) Communication includes both intentional and unintentional messages.
Answer: True
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Easy
Skill: Remember the Facts
3) Mary Beth is in a hurry to get to her afternoon communication class and is not paying attention to her
surroundings. Rather than waving back to her best friend, Taylor, Mary Beth walks right by Taylor without
acknowledging her. This example illustrates that communication that is not intended is usually nonverbal.
Answer: True
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.

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Test Bank for Communication: Making Connections, Tenth Edition
Topic: Principles of Communication
Difficulty: Difficult
Skill: Apply What You Know
4) Individuals who are high in communication competence will most likely have a narrow repertoire of
communication behaviors.
Answer: False
Chapter number: 01
Module number: 1.1
Learning Objective: LO 1.1 Explain how communication competence allows you to make connections
with the outside world.
Topic: Communication: Making Connections
Difficulty: Moderate
Skill: Understand the Concepts
5) Communication is a natural ability.
Answer: False
Chapter number: 01
Module number: 1.8
Learning Objective: LO 1.8 Summarize five common myths about communication.
Topic: Misconceptions about Communication
Difficulty: Easy
Skill: Remember the Facts
6) Unethical communication is equivalent, or the same as, ineffective communication behavior.
Answer: False
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Easy
Skill: Remember the Facts
7) What we need to improve our relationships is more communication.
Answer: False
Chapter number: 01
Module number: 1.1
Learning Objective: LO 1.1 Explain how communication competence allows you to make connections
with the outside world.
Topic: Communication: Making Connections
Difficulty: Moderate
Skill: Understand the Concepts
8) Sam touches Taylor’s hand and she thinks to herself, “I wonder if that means he might ask me out on a date.”
Taylor is engaging in intrapersonal communication about this event.
Answer: True
Chapter number: 01
Module number: 1.6
Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal
(including group), public, mass, and communication via social media.
Topic: Types of Communication
Difficulty: Difficult
Skill: Apply What You Know

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Test Bank for Communication: Making Connections, Tenth Edition
9) Judy asks Cade questions to see whether he would make a good intern at a local nonprofit organization. This
interview is a form of interpersonal communication.
Answer: True
Chapter number: 01
Module number: 1.6
Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal
(including group), public, mass, and communication via social media.
Topic: Types of Communication
Difficulty: Difficult
Skill: Apply What You Know
10) Jack hosts an afternoon sports talk show on his campus radio station. Jack’s show is an example of mass
communication.
Answer: True
Chapter number: 01
Module number: 1.6
Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal
(including group), public, mass, and communication via social media.
Topic: Types of Communication
Difficulty: Difficult
Skill: Apply What You Know
SHORT ANSWER
1) What does it mean to say that communication is a process? Provide an example of a process.
Answer: It involves a series of actions that has no beginning or end and is constantly changing. Examples
will vary.
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Moderate
Skill: Understand the Concepts
2) What does transactional mean?
Answer: The exchange of information in which both parties act simultaneously as senders and receivers,
and engage in encoding and decoding at the same time.
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Moderate
Skill: Understand the Concepts
3) Briefly explain why it is important to know that communication can be both intentional and unintentional.
Answer: When one person communicates with another, he or she intends that specific messages with
specific purposes and meanings be received. Communication can occur, however, regardless of
whether it is intended, which can have consequences.
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Moderate
Skill: Understand the Concepts

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Test Bank for Communication: Making Connections, Tenth Edition
4) Define context. What is the role of context in communication?
Answer: Context refers to the circumstances or situation in which communication occurs. The context we
are in affects what we say, how we say it, and what type of communication should be used.
Chapter number: 01
Module number: 1.5
Learning Objective: LO 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication
Difficulty: Moderate
Skill: Understand the Concepts
5) Discuss some trends resulting in an increasingly multicultural society.
Answer: People move from place to place more frequently; increases in Hispanic, black, and Asian
American populations and declining or stable percentage of population for whites; some schools
with students speaking 50–100 different native languages in several portions of the U.S.; colleges
and universities have increases in students whose first language is not English. All of these affect
how we communicate.
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Easy
Skill: Remember the Facts
6) What does a message consist of?
Answer: A message consists of words, grammar, organization of thoughts, physical appearance, body
movement, voice, aspects of the person’s personality and self-concept, and personal style.
Environment and noise can also shape a message.
Chapter number: 01
Module number: 1.5
Learning Objective: LO 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication
Difficulty: Easy
Skill: Remember the Facts
7) Define interference. Provide an example to illustrate your definition.
Answer: Anything that changes the meaning of an intended message. Examples will vary.
Chapter number: 01
Module number: 1.5
Learning Objective: LO 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication
Difficulty: Easy
Skill: Remember the Facts
8) Identify two classical rhetoricians who provided suggestions considering ethics and communication.
Answer: Aristotle and Quintilian
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Easy
Skill: Remember the Facts
9) Identify two ways that demographic changes in our culture will affect communication.

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Test Bank for Communication: Making Connections, Tenth Edition
Answer: (1) Increased knowledge, flexibility, and sensitivity are necessary; (2) patience, understanding,
and respect are required.
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Moderate
Skill: Understand the Concepts
10) Explain and provide a brief example for why action does not accurately describe communication.
Answer: An action perspective does not consider the reaction from the receiver. Examples will vary.
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Moderate
Skill: Understand the Concepts
11) Define the term “go viral.”
Answer: A phrase used to describe a message that reaches enormous audiences by “infecting” viewers
and users with the message.
Chapter number: 01
Module number: 1.7
Learning Objective: LO 1.7 Differentiate social media from face-to-face communication.
Topic: Distinguishing Social Media from Face-to-Face Communication
Difficulty: Easy
Skill: Remember the Facts
12) How can communication be intentional? Provide an example of intentional communication.
Answer: A message can be intentional if it is purposely sent to a specific receiver. Examples will vary.
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Moderate
Skill: Understand the Concepts
13) What are the roles of the receiver in the communication process?
Answer: Analyzing and interpreting the message.
Chapter number: 01
Module number: 1.5
Learning Objective: LO Objective 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication
Difficulty: Easy
Skill: Remember the Facts
14) Define feedback and briefly explain its advantages and disadvantages.
Answer: Feedback is the response to a message that the receiver sends to the source. Feedback allows the
sender to determine if the message was understood as intended. It also allows the sender to
correct any errors and misconceptions. Additional advantages suggest that when feedback
increases, reception of information is enhanced. Disadvantages include that it takes time to
provide feedback, and people must be willing to clarify misconceptions when they occur.
Chapter number: 01
Module number: 1.5

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Test Bank for Communication: Making Connections, Tenth Edition
Learning Objective: LO Objective 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication
Difficulty: Easy
Skill: Remember the Facts
15) In what ways does environment affect communication?
Answer: It can affect the nature and quality of the communication in that the attitudes, feelings,
perceptions, and relationships of the communicators can be influenced by factors of the location
in which the communication event occurs (e.g., place, size, color, temperature, etc.).
Chapter number: 01
Module number: 1.5
Learning Objective: LO Objective 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication
Difficulty: Moderate
Skill: Understand the Concepts
16) Explain the difference between external and internal interference. Provide examples of each to illustrate your
answer.
Answer: External influence is caused by physical things, such as noise caused by someone’s cell phone
ringing, the tapping of a pen on a desk, or a room that is too cold. Internal interference refers to
psychological noise, such as thinking about what else you have to do that day. Examples will
vary.
Chapter number: 01
Module number: 1.5
Learning Objective: LO Objective 1.5 Define the essential components in the communication process.
Topic: Essential Components of Communication
Difficulty: Moderate
Skill: Understand the Concepts
17) Explain why “quantity means quality” is a misconception. Provide an example from your own life that
illustrates why this is a misconception.
Answer: More communication does not necessarily equal better communication. It isn’t the amount of
communication that makes the difference. It is the content of communication that makes the
difference. Examples will vary.
Chapter number: 01
Module number: 1.8
Learning Objective: LO 1.8 Summarize five common myths about communication.
Topic: Misconceptions About Communication
Difficulty: Moderate
Skill: Understand the Concepts
18) Discuss the difference between viewing communication as a natural ability versus viewing communication as
an ability we learn. Provide an example of something else you do that must be learned.
Answer: Viewing communication as a natural ability assumes that we were born with or without the
ability to communicate effectively. Viewing communication as a skill that is learned allows us to
practice and improve our abilities. Examples will vary.
Chapter number: 01
Module number: 1.8
Learning Objective: LO 1.8 Summarize five common myths about communication.
Topic: Misconceptions About Communication
Difficulty: Moderate
Skill: Understand the Concepts
19) Describe how communication via social media has enabled people to have global “face-to-face

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Test Bank for Communication: Making Connections, Tenth Edition
conversations.”
Answer: With relatively inexpensive hardware and software, people can have global “face-to-face
conversations.” Through the use of digital cameras, we can share pictures of ourselves, our
families, and special events with friends all over the world. Through the use of Skype, we can
videoconference with others near and far.
Chapter number: 01
Module number: 1.7
Learning Objective: LO 1.7 Differentiate social media from face-to-face communication.
Topic: Distinguishing Social Media from Face-to-Face Communication
Difficulty: Moderate
Skill: Understand the Concepts
20) Can unethical communication actually be effective communication? Explain your answer.
Answer: Yes, because even though we may persuade someone to do something unethical, the
communication was still effective because he or she engaged in the requested behavior—but the
communication may still not be appropriate or virtuous.
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Moderate
Skill: Understand the Concepts
ESSAY
1) The Association for Communication Administration defines the communication discipline as a body of
research, study, and application focusing on “how, why, and with what effects people communicate through
spoken language and associated nonverbal messages.” Central to this definition is the concept of human
symbolic interaction. Discuss what human symbolic interaction is and why it is central to the study of
communication. Finally, provide an example of how you use human symbolic interaction in your life.
Answer: Human symbolic interaction is the use of a language system, including words and nonverbal
communication, to express thoughts, feelings, beliefs, attitudes, customs, and ideas. All human
communication occurs in and through symbolic interaction. Symbolic interaction is the common
thread that unifies the practice of communication in all facets of our lives, including (but not
limited to) interpersonal communication, communication within groups, organizations, and
cultures, and communication observed in the media. Symbolic interaction is central to
communication because symbols allow us to express meaning. Without a shared system of
symbols to interact with, communication would be impossible. Examples will vary from student to
student. Any form of interaction would be appropriate. In general, examples should illustrate how
we use shared language and/or nonverbal communication to express meaning.
Chapter number: 01
Module number: 1.2
Learning Objective: LO 1.2 Define communication.
Topic: What Is Communication?
Difficulty: Moderate
Skill: Understand the Concepts
2) Human communication includes various types of communication encounters. Your textbook identifies five
types of communication in Chapter 1. Explain what intrapersonal, interpersonal, public and mass
communication, and communication via social media are.
Answer: Intrapersonal communication is a process of “mental dialogue” or communication with
ourselves. When we think about what we perceive, when we monitor and evaluate our own
behaviors, when we plan a message, and when we form impressions of others’ messages, we are
engaging in intrapersonal communication.

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Test Bank for Communication: Making Connections, Tenth Edition
Interpersonal communication is the informal exchange of information between two or more
people. Interpersonal communication can be dyadic in nature (e.g., communication with a
friend), can be an interview situation (e.g., a structured and formal exchange of information
between a small number of people), or can be a small group interaction (e.g., a group of students
discussing how to solve a critical thinking problem).
Public communication occurs when information is transmitted from one person to a number of
individuals who listen. The most widely used form of public communication is a speech. Examples
of public communication are the presidential inaugural address, a parent voicing a complaint to
the local school board, or a student giving a presentation in class.
Mass communication is a type of communication transmitted via some kind of mediated means,
such as television, radio, Internet, etc. Additionally, mass communication allows a communicator
to reach many audiences from a single location.
Communication via social media is any communication transmitted through digital devices or
platforms (smartphones, text messaging, Facebook, Twitter, Skype, and so on.). These
technologies are often highly accessible and allow people to accomplish multiple objectives.
Communication via social media allows people to have global “face-to-face conversations” with
relatively inexpensive hardware and software.
Chapter number: 01
Module number: 1.6
Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal
(including group), public, mass, and communication via social media.
Topic: Types of Communication
Difficulty: Moderate
Skill: Understand the Concepts
3) Explain the seven concepts that help us distinguish social media from face-to-face communication. Provide an
example of how the social media you use reflects these seven concepts.
Answer: Interactivity refers to the ability of a communication tool to facilitate social interaction between
groups or individuals. Social media offers new possibilities to remain connected and engaged
with others. Temporal structure refers to the time it takes to send and receive messages. Social
cues are the verbal and nonverbal features of a message that offer more information about the
context, the meaning, and the identities of the involved parties. Replicability is when
communication occurs in an environment that makes it easy to record and redistribute past
messages. Storage allows messages to be digitally saved and made accessible to other people.
Reach involves the ability to connect with individuals in local and long-distance places. Mobility
is the extent to which a device is portable or stationary. Examples will vary.
Chapter number: 01
Module number: 1.7
Learning Objective: LO 1.7 Differentiate social media from face-to-face communication.
Topic: Distinguishing Social Media from Face-to-Face Communication
Difficulty: Moderate
Skill: Understand the Concepts
4) You attend a networking event sponsored by the career center on your campus. At the networking event you
are introduced to Brendan, and you immediately “hit it off” with him. Does this meeting signal the
“beginning” of your communication with Brendan? You should develop a clear answer to this question and
explain your answer.
Answer: No. Communication is a process that has no beginning or ending. Communication encounters
take place within a “flow” of life. If you meet someone at a networking event, there are certain
events that caused you to go to that networking event, some of which could have taken place

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Test Bank for Communication: Making Connections, Tenth Edition
years before (e.g., if the networking event focused on teaching jobs and you knew that you wanted
to be a teacher since childhood). Although the actual verbal conversation with Brendan may have
begun at the networking event, your communication with him is part of a never-ending (or
beginning) process.
Chapter number: 01
Module number: 1.4
Learning Objective: LO 1.4 Explain the fundamental principles of communication.
Topic: Principles of Communication
Difficulty: Difficult
Skill: Apply What You Know
5) Universally, the study of changes in population trends and characteristics is called demography. Recent
demographic trends indicate that the world in general, and the United States in particular, is experiencing
rapid demographic changes. What are some of these demographic trends and how will they affect
communication in the future? Provide examples to illustrate your answer.
Answer: The United States is becoming more culturally diverse. This translates to roughly the following
2010 percentages: 72 percent of the population is white, 13 percent is black or African American,
5 percent is Asian, and 1 percent is American Indian. Projections from the Census Bureau
suggest a significant increase in Hispanic, black, and Asian numbers in the near future, with a
decline or stable percentage for whites. The changes in “how we look” are already occurring in
elementary schools and high schools, as well as college and university classrooms. Moreover,
many individuals enrolled in American schools will speak English as a second language. In many
areas of the country, students represent 50 to 100 or more different native languages. These
trends will have dramatic effects on the ways we communicate with one another. The infusion of
other cultures will change our language system as well as the meaning we assign to various
nonverbal behaviors. Examples will vary.
Chapter number: 01
Module number: 1.3
Learning Objective: LO 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty: Moderate
Skill: Understand the Concepts

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Test Bank for Communication: Making Connections, Tenth Edition
CHAPTER 2: CONNECTING PERCEPTIONS AND COMMUNICATION
MULTIPLE CHOICE
1) When we make deliberate choices to experience or to avoid experiencing particular stimuli, we engage in
A) selective set.
B) perceptual set.
C) limited closure.
D) selective exposure.
E) selective attention.
Answer: D
Chapter number: 02
Module number: 2.2
Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your

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Test Bank for Communication: Making Connections, Tenth Edition
C) words are static and unchanging.
D) communication occurs in a linear, step-by-step fashion.
E) communication is infectious, like an epidemic.
Answer: B
Chapter number: 02
Module number: 2.1
Learning Objective: LO 2.1 Make the connection between perception and your communication
competence.
Topic: Perception and Communication
Difficulty: Moderate
Skill: Understand the Concepts
5) The process of perceiving combines
A) selecting, deconstructing, and

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Test Bank for Communication: Making Connections, Tenth Edition
Difficulty: Difficult
Skill: Apply What You Know
8) Cognitively complex individuals
A) use “person-centered” messages.
B) think about things in concrete ways more than in abstract ways.
C) tend to gloss over important details about other people.
D) are unable to integrate new information into their perceptions.
E) are fixed in their interpretation of complicated events.
Answer: A
Chapter number: 02
Module number: 2.2
Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your
communication.

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Test Bank for Communication: Making Connections, Tenth Edition
11) The tendency to fill in missing pieces and to extend lines in order to finish or complete figures illustrates
what organizational process?
A) retention B) proximity C) outlining D) similarity E) closure
Answer: E
Chapter number: 02
Module number: 2.2
Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your
communication.
Topic: The Perception Process
D

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Test Bank for Communication: Making Connections, Tenth Edition
Answer: C
Chapter number: 02
Module number: 2.2
Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your
communication.
Topic: The Perception Process
Difficulty: Moderate
Skill: Understand the Concepts
15) Kaitlin continually communicates with Tiffany as if she were still a child. In Kaitlin’s eyes, Tiffany will
always be “her little girl.” This illustrates the fact that ________ can interfere with effective communication.
A) age
B) perceptual set

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Test Bank for Communication: Making Connections, Tenth Edition
Topic: Perceptual Differences
Difficulty: Easy
Skill: Remember the Facts
18) Many communication scholars believe that the greatest single problem with human communication is the
assumption that our perceptions
A) are unnecessary.
B) lead to cultural misunderstandings.
C) can help us make efficient decisions.
D) are based on solely on past experiences.
E) are always correct.
Answer: E
Chapter number: 02
Module number: 2.3
Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same

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Test Bank for Communication: Making Connections, Tenth Edition
Skill: Understand the Concepts
21) Jenna believes that fathers should work while mothers take care of the children, while Shauna believes that
she should share work and child care responsibilities with her husband. Which of the following statements
about gender roles in our society most accurately describes this example?
A) Gender roles are related to behaviors other than communication.
B) Gender roles are caused by biological sex differences.
C) Gender roles are socially constructed.
D) Gender roles have very little to do with culture.
E) Gender roles are stable across cultures.
Answer: C
Chapter number: 02
Module number: 2.3
Learning Objective:

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Test Bank for Communication: Making Connections, Tenth Edition
Answer: A
Chapter number: 02
Module number: 2.4
Learning Objective: LO 2.4 Accurately interpret and check your perceptions to improve your
communication competence.
Topic: Improving Perception Competencies and Perception Checking
Difficulty: Moderate
Skill: Understand the Concepts
25) According to the text, which of the following statements about the relationship between gender and
perception are true?
A) Men and women have few differences regarding perception.
B) Women and men learn to understand the world differently, which results in a difference in the way they
communicate.
C) Gender is a biological trait that affects perception.
D) Perceptual sets always limit our perceptions, especially regarding gender.
E) Women tend to use closure more than men to organize perception.
Answer: B
Chapter number: 02
Module number: 2.3
Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same
situation in different ways.
Topic: Perceptual Differences
Difficulty: Easy
Skill: Remember the Facts
26) Which of the following statements about ethnocentrism is most accurate?
A) Ethnocentric people are simply expressing pride in their heritage.
B) Ethnocentrism is a useful tool for improving our ability to perceive.
C) Ethnocentrism involves a belief that one’s own culture is superior to any other cultures.
D) Ethnocentrism is generally unrelated to perception.
E)

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Test Bank for Communication: Making Connections, Tenth Edition
TRUE/FALSE
1) Perception does not usually involve the senses.
Answer: False
Chapter number: 02
Module number: 2.1
Learning Objective: LO 2.1 Make the connection between perception and your communication
competence.
Topic: Perception and Communication
Difficulty: Easy
Skill: Remember the Facts
2) The more cognitively complex we are, the more sophisticated our level of perception.
Answer: True
Chapter number: 02
Module number: 2.2
Learning Objective:

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