Test Bank for Communication: Principles for a Lifetime, 7th Edition

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Test BankForCommunication:Principles for a LifetimeSeventhEditionSteven A. Beebe,Texas State UniversitySusan J. Beebe,Texas State UniversityDiana K. Ivy,Texas A&M University–Corpus Christi

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Beebe,Communication7e, Test Bank1Test BankChapter 1:IdentifyingFoundations of Human CommunicationMultiple Choice1.1.As the text relates, leaders of major corporations believe that _____ is the most important skill forworkers to have.a.computer literacyb.creativityc. verbalizingd. listeningAnswer:dChapter: 01Module: 1.1Learning Objective: LO 1.1 Explainwhy it is important to study communication.Topic: Why Study Communication?Difficulty: EasySkill: Remember the Facts1.2.Mariettashook her head in agreement and smiled whenJordansuggested they go out for dinner.Mariettais using _____ tocommunicate her message.a. transitionsb.languagec. symbolsd. signpostsAnswer: cChapter: 01Module: 1.2Learning Objective: LO 1.2 Define communication and describe five characteristics of the communicationprocess.Topic: The Communication ProcessDifficulty: ModerateSkill:Apply What You Know1.3.The words on the pages of a textbook and the wave of a hand your friend makes when she sees youon the street are both examples of _____.a.nonverbal messagesb.signpostsc.symbolsd.visual imagesAnswer: cChapter: 01Module: 1.2Learning Objective: LO 1.2 Define communication and describe five characteristics of the communicationprocess.Topic: The Communication Process

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Beebe,Communication7e, Test Bank2Difficulty: ModerateSkill:Apply What You Know1.4.Even though Connor felt strongly about his position on the matter, he included all opposing views inhis presentation because he knew his audience consisted of people who felt differently than he did.Connor is demonstrating the idea of being _____.a. other-orientedb. self-orientedc. unintentionald. intentionalAnswer:aChapter: 01Module: 1.2Learning Objective: LO 1.2 Define communication and describe five characteristics of the communicationprocess.Topic: The Communication ProcessDifficulty: ModerateSkill: Apply What You Know1.5.Ginny didn’t want to speak to her seatmate on the plane, so when she got into her seat, shepurposefully avoided making eye contact. This shows how communication is _____.a. inescapableb. irreversiblec.plausibled.complicatedAnswer: aChapter: 01Module: 1.2Learning Objective: LO 1.2 Define communication and describe five characteristics of the communicationprocess.Topic: The Communication ProcessDifficulty: ModerateSkill:Apply What You Know1.6.Gilberto makes a negative comment about Kristen’s new haircut. He quickly recants saying, “I’msorry, Kristen. You know I didn’t mean it.” Unfortunately, Kristen still feels hurt. This exampledemonstrates that communication is _____.a. inescapableb. intentionalc. irreversibled. complicatedAnswer: cChapter: 01Module: 1.2Learning Objective: LO 1.2 Define communication and describe five characteristics of the communicationprocess.Topic: The Communication Process

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Beebe,Communication7e, Test Bank3Difficulty: ModerateSkill:Apply What You Know1.7.The aspect of communication that focuses onhowsomething is said, and offers cues about theemotions, attitudes, and amount of power the speaker directs toward others, is describing the _____of amessage.a. contentdimensionb. contextc.relationship dimensiond.processAnswer: dChapter: 01Module: 1.2Learning Objective: LO 1.2 Define communication and describe five characteristics of the communicationprocess.Topic: The Communication ProcessDifficulty:ModerateSkill:Understand the Concepts1.8.Trina knows she needs to select the next number from the display and wait for it to be called beforeshe can place her deli order. This is an example of what aspect of communication?a. contextb. rulesc. encodingd. feedbackAnswer: bChapter: 01Module: 1.2Learning Objective: LO 1.2 Define communication and describe five characteristics of the communicationprocess.Topic: The Communication ProcessDifficulty: ModerateSkill:Apply What You Know1.9.Patrickunderstandsthat when he wants to get a haircut, he needs to call ahead for an appointment.He knows this even though he has never been told directly. This example illustrates a(n) _____ rule.a. explicitb. implicitc. contentd. relationalAnswer: bChapter: 01Module: 1.2Learning Objective: LO 1.2 Define communication and describe five characteristics of the communicationprocess.Topic: The Communication ProcessDifficulty: Moderate

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Beebe,Communication7e, Test Bank4Skill:Apply What You Know1.10.Noah is listening to Leah tell a story about what happened in class yesterday.At this moment, thesetwo are engaging in whichcommunicationactions?a. Noahis encoding and Leah is decoding.b. Noahand Leah are both encoding.c. Noahis decodingand Leah is encoding.d. Noahand Leah are both decoding.Answer: cChapter: 01Module: 1.3Learning Objective: LO 1.3 Explain three communication models.Topic: Communication ModelsDifficulty: ModerateSkill:Apply What You Know1.11._____ keeps amessage from being understood and achieving its intended effect.a.Decodingb.Feedbackc.Noised.EncodingAnswer: cChapter: 01Module: 1.3Learning Objective: LO 1.3 Explain three communication models.Topic: Communication ModelsDifficulty:EasySkill:Remember the Facts1.12.The termsfeedbackandcontextare introduced inthe _____ communication model, but without theconcept of simultaneous interaction.a. communication as actionb. communication as interactionc. communication as reactiond. communication as transactionAnswer: bChapter: 01Module: 1.3Learning Objective: LO 1.3 Explain three communication models.Topic: Communication ModelsDifficulty: ModerateSkill: Understand the Concepts1.13.On the day Janet was scheduled to give her speech, her class was relocated into an auditorium.Janet couldn’t quite overcome the feeling of isolation as she spoke tojusttwenty classmates in a roomthat could seat 500. Which of the following elements ismost responsible for Janet’s reaction?a. feedback

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Beebe,Communication7e, Test Bank5b. contextc. information sourced. channelAnswer: bChapter: 01Module: 1.3Learning Objective: LO 1.3 Explain three communication models.Topic: Communication ModelsDifficulty: ModerateSkill: ApplyWhat You Know1.14.In the _____ perspective, both the source and the receiver send and receive messages at the sametime.a. communication as actionb. communication as feedbackc. communication as interactiond. communication as transactionAnswer: dChapter: 01Module: 1.3Learning Objective: LO 1.3 Explain three communication models.Topic: Communication ModelsDifficulty: ModerateSkill:Understand the Concepts1.15.According to the criteria of communication competence, an effective message isone that _____.a.is irreversibleb.isexpressedintentionallyc.is received promptlyd.is understoodAnswer: dChapter: 01Module: 1.4Learning Objective: LO 1.4 Describe three criteria that can be used to determine whether communicationiscompetent.Topic: Communication CompetenceDifficulty:EasySkill:Remember the Facts1.16.Billie received a series of email messages from an address with which she was not familiar. Shetried to track down the sender, but could not determine who he or she was. The sender of these emails toBillie was using whichcommoncharacteristic of mediated communication?a. anonymityb.brevityc.immediacyd.frequency

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Beebe,Communication7e, Test Bank6Answer: aChapter: 01Module: 1.5Learning Objective: LO 1.5 Describe the nature of communication in the 21stcentury.Topic: Communication in the 21stCenturyDifficulty: ModerateSkill:Apply What You Know1.17.When you use Facebook to send a message to a friend, you are utilizing _____ communication.a. massb.nonverbalc. presentationald. mediatedAnswer: dChapter: 01Module: 1.5Learning Objective: LO 1.5 Describe the natureof communication in the 21stcentury.Topic: Communication in the 21stCenturyDifficulty: ModerateSkill: Understand the Concepts1.18.Which of the followingis the bestexample of impersonal communication?a. asking the teller at the bank to cash acheckb. discussing skydiving with your English professor after classc. reviewing your notes for your history examd. talking to your best friend about your job interviewAnswer: aChapter: 01Module: 1.6Learning Objective: LO 1.6 Identify and explainthree communication contexts.Topic: Communication ContextsDifficulty: ModerateSkill: Understand the Concepts1.19.The textbook describes small group communication as a transactional process among three tofifteen people who _____.a. meet oftenb.work in the same contextc. are “in sync” with each otherd. share a commonpurposeAnswer: dChapter: 01Module: 1.6Learning Objective: LO 1.6 Identify and explain three communication contexts.Topic: Communication ContextsDifficulty: Easy

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Beebe,Communication7e, Test Bank7Skill: Remember the Facts1.20.Ted is a communication researcher working at a local hospital. He studies how patients andthemedical staffcommunicate. He also studies how the hospital communicates about its new weight losscampaign, “Drop It!” Ted is directly involved in researching which area of communication?a. team communicationb. small group communicationc. health communicationd. mediated communicationAnswer: cChapter: 01Module: 1.6Learning Objective: LO 1.6 Identify and explain three communicationcontexts.Topic: Communication ContextsDifficulty: ModerateSkill: Apply What You Know1.21.Whichscenario demonstratesintrapersonal communication?a. talking to a friend about biology classb. telling your roommate about a personal problemc.talkingto yourself before hitting the tennis balld. ordering a pizza over the phoneAnswer: cChapter: 01Module: 1.7Learning Objective: LO 1.7 List and explain five fundamental principles of communication.Topic: Communication Principles for a LifetimeDifficulty: ModerateSkill:Apply What You Know1.22.Sondra is conscious of her tendency to be soft-spoken andunassertivein communication situations.Based on this example, what characteristic of a competent communicator does Sondra have?a. She effectivelyuses andinterprets verbal messages.b. She appropriately adapts her communication.c. She is aware of her own communication.d. She listens and responds thoughtfully.Answer: cChapter: 01Module: 1.7Learning Objective: LO 1.7 List and explain fivefundamental principles of communication.Topic: Communication Principles for a LifetimeDifficulty: ModerateSkill: Apply What You Know1.23._____ refers to the system of symbols structured by rules which makes it possible for people tounderstand one another.

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Beebe,Communication7e, Test Bank8a.Listeningb.Rhetoricc.Phoneticsd.LanguageAnswer: dChapter: 01Module: 1.7Learning Objective: LO 1.7 List and explain five fundamental principles of communication.Topic: Communication Principles for a LifetimeDifficulty: EasySkill: Remember the Facts1.24.Nissawas using _____ when she frowned after the teacher announced there would be a test nextweek.a.verbal communicationb.nonverbal communicationc.gesturesd.rhetoricAnswer: bChapter: 01Module: 1.7LearningObjective: LO 1.7 List and explain five fundamental principles of communication.Topic: Communication Principles for a LifetimeDifficulty:ModerateSkill:Apply What You Know1.25.When a speaker adjusts what is being communicatedinresponse to the actions of listeners, thatspeaker is _____ the message.a. adaptingb. symbolizingc. followingd. describingAnswer: aChapter: 01Module: 1.7Learning Objective: LO 1.7 List and explain five fundamental principles of communication.Topic: CommunicationPrinciples for a LifetimeDifficulty: ModerateSkill: Understand the ConceptsTrue/False1.26.Personnel managers cite oral communication skills as a top factor in helping graduating collegestudents obtain employment.Answer:True

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Beebe,Communication7e, Test Bank9Chapter: 01Module: 1.1Learning Objective: LO 1.1 Explain why it is important to study communication.Topic: Why Study Communication?Difficulty: EasySkill: Remember the Facts1.27.Thecontent dimension of a message reveals the new information, ideas, or suggested actions thespeaker wants to express.Answer:TrueChapter: 01Module: 1.2Learning Objective: LO 1.2 Define communication and describe five characteristics of the communicationprocess.Topic: The Communication ProcessDifficulty: ModerateSkill:Understand the Concepts1.28.Brad is angry with Angie, so while she tells him why she wants to go out to a specific restaurant fordinner, he sits perfectly still and makes no eye contact with her. Bradis refusing to sendany feedback toher.Answer:FalseChapter: 01Module: 1.3Learning Objective: LO 1.3 Explain three models of communication.Topic: Communication ModelsDifficulty:ModerateSkill: Apply What You Know1.29.A doorbell that rings continuously oranair conditioning unitthat rumblesloudlyare examples ofpsychological noise.Answer:FalseChapter: 01Module: 1.3Learning Objective: LO 1.3 Explain three models of communication.Topic: Communication ModelsDifficulty: ModerateSkill: Understand the Concepts1.30.All communicationtakes place in some type of context.Answer:TrueChapter: 01Module: 1.3

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Beebe,Communication7e, Test Bank10Learning Objective: LO 1.3 Explain three models of communication.Topic: Communication ModelsDifficulty:EasySkill:Remember the Facts1.31.When Filiberto returns home from his classes, he finds that there are three emails from his friendthat were sent at various times. These emails illustrate that mediated communication is synchronous.Answer:FalseChapter: 01Module: 1.5Learning Objective: LO 1.5 Describe the nature ofcommunication in the 21stcentury.Topic: Communication in the 21stCenturyDifficulty:ModerateSkill:Apply What You Know1.32.Rhetoric refers to the process of using symbols to influence or persuade.Answer:TrueChapter: 01Module: 1.6LearningObjective: LO 1.6 Identify and explain three communication contexts.Topic: Communication ContextsDifficulty: EasySkill: Remember the Facts1.33.The other-oriented perspective is essential for a message to achieve its desired effect.Answer:TrueChapter: 01Module: 1.7Learning Objective: LO 1.7 List and explain five fundamental principles of communication.Topic: Communication Principles for a LifetimeDifficulty: MediumSkill: Understand the Concepts1.34.A nonverbal message may contradict a person’s verbal message.Answer:TrueChapter: 01Module: 1.7Learning Objective: LO 1.7 List and explain five fundamental principles of communication.Topic: Communication Principles for a LifetimeDifficulty: EasySkill: Remember the Facts1.35.When you adapt your message to listeners, you are telling the listeners what they want to hear.

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Beebe,Communication7e, Test Bank11Answer:FalseChapter: 1Module: 1.7Learning Objective: LO 1.7 List and explain five fundamental principles of communication.Topic: Communication Principles for a LifetimeDifficulty: EasySkill: Remember the FactsFill-in-the-Blank1.36. The process of acting on information is known as _____.Answer: communicationChapter: 01Module: 1.2Learning Objective: LO 1.2Define communication and describe five characteristics of the communicationprocess.Topic: The Communication ProcessDifficulty: EasySkill: Remember the Facts1.37. Communication is considered _____ because you cannot “take back” something you have alreadysaid.Answer: irreversibleChapter: 01Module: 1.2Learning Objective: LO 1.2 Define communication and describe five characteristics of the communicationprocess.Topic: The Communication ProcessDifficulty: EasySkill: Remember the Facts1.38. Afollowable prescription that indicates what behavior is obligated, expected, preferred, or prohibitedin a specific situation is a(n)_____.Answer: ruleChapter: 01Module: 1.2Learning Objective: LO 1.2 Define communication and describe five characteristics of the communicationprocess.Topic: The Communication ProcessDifficulty: EasySkill: Remember the Facts

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Beebe,Communication7e, Test Bank121.39. The originator of a thought or emotionwho encodes this information for someoneis called the_____.Answer: sourceChapter: 01Module: 1.3Learning Objective: LO 1.3 Explain three models of communication.Topic: Communication ModelsDifficulty: EasySkill: Remember the Facts1.40. When the receiver of a message interprets the message he or she receives, it is known as _____.Answer:decodingChapter: 01Module: 1.3Learning Objective: LO 1.3 Explain three models of communication.Topic: Communication ModelsDifficulty: EasySkill: Remember the Facts1.41. Thoughts, worries, and feelings that distract us from the communication process are called _____noise.Answer: psychologicalChapter: 01Module: 1.3Learning Objective: LO 1.3 Explain three models of communication.Topic: Communication ModelsDifficulty: EasySkill: Remember the Facts1.42. _____ refers to the beliefs,values, and moral principles by which people determine what is right andwrong.Answer: EthicsChapter: 01Module: 1.4Learning Objective: LO 1.4 Describe three criteria that can be used to determine whether communicationis competent.Topic: Communication CompetenceDifficulty: EasySkill: Remember the Facts1.43. Josh used _____ communication when headdressedallcompanyemployees about the new healthcare benefits.Answer: presentational

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Beebe,Communication7e, Test Bank13Chapter: 01Module: 1.6Learning Objective: LO 1.6 Identifyand explain three communication contexts.Topic: Communication ContextsDifficulty:ModerateSkill: Apply What You Know1.44. Communication that occurs within yourself is referred to as _____ communication.Answer: intrapersonalChapter: 01Module:1.7Learning Objective: LO 1.7 List and explain five fundamental principles of communication.Topic: Communication Principles for a LifetimeDifficulty: EasySkill: Remember the Facts1.45. To be _____ is to consider the needs, motives, desires, and goals of our communication partnerswhile still maintaining our integrity.Answer: other-orientedChapter: 01Module: 1.7Learning Objective: LO 1.7 List and explain five fundamental principles of communication.Topic: Communication Principles for a LifetimeDifficulty: EasySkill: Remember the FactsShort Answer/Essay1.46.Explain why it is useful to study interpersonal communication. Use examples taken from the life of atypical college student to illustrate the points you make.Answer:(Student examples will vary.)Studying interpersonal communication may help us improve ourrelationships with family, friends, and colleagues, and improve our own physical and mental health. Thecommunication of our family helps to shape our self-concept and to influence how we interact with others.If our parents have been patient and supportive, we will likely have a positive self-concept and treatothers with patience and support. Outside of our family, developing friendships and loving relationshipswith others is a major source of satisfaction and happiness for the individual. Friends and lovers can helpus weather stressful situations and provide guidance in times of decision. Being able to establishsupportive and caring relationships with others is vital to our overall well-being. Even though we do notalways have a choice in our professional relationships, we can help to improve those relationships tomake our jobs easier. Effective interpersonal communication can help us manage conflict, improveproblem solving, and generate a less stressful environment. We also know that loneliness can havedisastrous effects on a person’s health. People who feel alone and alienated are more prone to stress-related diseases, depression, and even death. Strong relationships with caring partners can improveone’s physical and mental health. The study of communication can also improve our employability.Chapter: 01

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Beebe,Communication7e, Test Bank14Module: 1.1Learning Objective: LO 1.1 Explain why it is important to study communication.Topic: Why Study Communication?Difficulty:ModerateSkill:Apply What You Know1.47.Compare and contrastthe three models of communication presented in the textbook:communication as action, communication as interaction, communication as transaction. Explain the basiccomponents of each model and identify how each model is different and/or more realistic than the othermodels.Answer: The communication as action model is composed of a source or the originator of a thought oremotion who encodes a message and sends it to the receiver via a channel. This message mayencounter noise or interference that may prevent clear understanding. The receiver decodes themessage by trying to make sense out of it. Interpretation of the message may be affected by literal orpsychological noise. The communication as action model is flawed because it views communication as alinear input/output process. It does not take into account that the receiver may or may not understand themessage the way the source intended. Essentially, the source transfers the message into the receiverwithout regard for the receiver’s level of understanding. The model does not account for the complexity ofthe communication process.The communication as interaction model is similar to the communication as action model, but it adds theconcepts of feedback and context. Feedback is the response to a message. Context is the physical andpsychological environment in which the communication occurs. Unlike the communication as actionmodel, this model allows the receiver to respond to the message to ensure that mutual understanding hasoccurred. While thismodel appears to take into account all the factors in communication, it fails toacknowledge the fact that communication is a simultaneous process with both senders and receiverssimultaneously encoding and decoding messages rather than in a step-by-step linear process.The communication as a transaction model again not only takes into account all the concepts of theprevious two models, but also acknowledges that we are constantly reacting to what our communicationpartner is saying. In other words, we send and receive messages simultaneously. Both communicationpartners work together to clarify and co-create meaning. This is the most accurate description of humancommunication.Chapter: 01Module: 1.3Learning Objective: LO 1.3 Explain three communication models.Topic: Communication ModelsDifficulty:ModerateSkill:Understand the Concepts1.48.Discuss and explain the three criteria associated with communication competence.Answer: There are three criteria assigned to communication competence—the ability to communicatesuccessfully. The first refers to the idea that the message should be understood as the communicatorintended it to be understood. There should be a common understanding between the sender and thereceiver. Message clarity adds to these criteria. Special note should be given to communication involvingcultures that vary from the speaker’s own.The second criterion focuses on the idea that the message should achieve its intended effect. In otherwords, the message should be intentional. The speaker should communicate for a specific purpose: toachieve a goal or to accomplish something.

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