Test Bank For Developing Helping Skills: A Step-by-Step Approach to Competency, 3rd Edition

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Chapter_11The way you see the world has been influenced by the family you grew up in, the culture you inhabit, and the wayyou have made sense of the events of your life.TrueFalse2The use of gender stereotypes as the standard for defining adaptive or healthy behavior and good psychologicalfunctioning may lead to gender bias.TrueFalse3Recent research suggests that our sexual orientation is partially determined by biology.TrueFalse4Heterosexism is the belief that male-female sexuality is the only natural, normal, or moral mode of sexual behavior.TrueFalse5A family can only consist of a father, mother, and possibly children.TrueFalse

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6Secondary traumatic stress occurs in clients who experience multiple personal traumas.TrueFalse7Culture is defined as the customary beliefs, social forms, and behavior patterns of a racial, religious, or socialgroup.TrueFalse8Our culture provides us with a framework of assumptions for understanding the world.TrueFalse9Being aware of the privileges granted to members of the dominant group will not help you understand theexperiences of both the dominant group and minority groups since the privileges are irrelevant to the individual.TrueFalse10Parents and other family members are always expected to be involved in decisions made by adult children, such aswhom to marry and how much money is spent.TrueFalse11Cultural knowledge is helpful in providing insight into the family and community influences on clients' values,concerns, and decisions.

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TrueFalse12Societal beliefs, stereotypes, and views about relational and sexual expression are embedded in our sexualorientation, which transcends the cultural context.TrueFalse13The helping professions are immune to the influence of heterosexism and homophobia because professionals arespecially trained to be empathic.TrueFalse14Families within an open system avoid change and hold on to their established traditions and values.TrueFalse15Our perceptions of truth depend onthe beliefs we hold.our intelligence and our ability to differentiate between truths and falsehoods.whether truth exists in the world.our parents, who are the only influence on our perceptions.16_________________________ is an essential step toward understanding others.Knowing helping skillsHaving empathyUnderstanding and accepting yourself

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Talking to their family members17Which of the following are NOT influenced by our culture?languageways of understanding othersrulesspecific physical characteristics18Gender is a_____________ based concept.culturallybiologicallyindividuallydevelopmentally19Becoming culturally competent meansknowing how to work with people from your own culture and ethnicity.being fluent enough in the multiple cultural nuances to work effectively withpeople from different cultures.gaining expertise in cultural celebrations and participating in cultural traditions.using pop culture such as events in the media in the therapy room.20The empty nest occurs whenpeople move into a bigger house, and the house feels emptier.one of the spouses passes away, and the other spouse feels lonely.children move away from home, and the parents feel their absence.spouses drift apart, and each feels empty inside.21Clients may be uncomfortable about each of these experiences because of their stereotypes about gender rolesEXCEPTpersonal space and touch.facial expressiveness.

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emotional expressiveness.where they were born.An addendum is an addition or clarification issued to biddersbeforethe bidding is closed, whereas a change orderis a change made to the contractafterthe contract has been awarded.22If you have been trained to avoid showing emotion, some clients may find youpersonable and friendly.distant or lacking feelings.warm and competent.outgoing and vivacious.They are provided by equipment manufacturers to show details of the equipment for a specific job.23Members of the dominant culture have _________ privileges that they perceive as normal or expected.well-deservedhard earnedunearnedvery fewThe main steps include preparing a material take-off, tabulating and pricing, and then summarizing the costs.Material take-offs mean counting, measuring, and listing all the material, devices, and equipment required tocomplete the installation and fulfill the contract. Pricing means assigning actual individual costs for each item, aswell as the labour required to install everything. Standard labour units are usually used, as established by variousorganizations, based on specified working conditions. These units would be adjusted according to actual jobconditions. Summarizing the job estimate will also include other costs, such as overhead, tool and equipmentrentals, travel, and, of course, profit.24White privilege isan institutionalized set of benefits granted to those who resemble the people inpower in a culture's institutions.only granted to people of color who acculturate into ‘white' culture.a myth that has been refuted by empirical studies.thus named because it is benign and harmless, like ‘white magic' or ‘white lies'.Arrangements must be made for field approval by the inspection authority before it can be installed.25Communication patterns include all of the following EXCEPT

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the number of languages a client can speak.timing of eye contact.personal space.directness with which one person comes to the point of the conversation.According to Technical Specification 26 05 33, a separate bonding conductor must be provided in all non-metallicraceways.26The coming-out process is sometimes complicated bymedical conditions.relationships with other homosexuals.homosexual tendencies.social and cultural constraints created by heterosexism and/or homophobia.Referring to Technical Specification 27 30 00, the contractor must supply and install a complete system of emptyconduits (minimum 21 mm), with pull strings, terminal cabinets, pull boxes, and outlets as shown on the drawingsor described therein.27How well a family adapts in each stage of the family life cycle depends onthe number of members in the family.the resources of the family system.the willingness of the family to attend therapy.the age of each family member.28Family systems aresoftware analysis programs that are designed to map family patterns.ways that members of a family interact with each other.always closed systems.a type of counseling that is designed specifically for families.29What is white privilege?Answer:Answer may vary

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30What is the difference between sex and gender?Answer:Answer may vary31Briefly describe the concept of self-care and how it plays out in your own life as a student /practitioner.Answer:Answer may vary32Describe and explain the various developmental stages that a family goes through. Discuss some of the stressorsthat may occur at each stage.Answer:Answer may vary33What is the difference between spirituality and religion? How might each influence your client? Give examples.Answer:Answer may vary34Describe the influence culture has on us. List examples from your own life depicting your culture's influence onyou.Answer:Answer may vary35How might your own personal beliefs influence your definition of healthy functioning or pathology?

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Answer:Answer may vary

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Chapter_21Constructivists propose that people test their personal constructs by noting how well the constructs predict lifecircumstances.TrueFalse2The strengths perspective invites clients to look for their weaknesses or problems, to identify supportive externalresources to help them overcome weaknesses, and to focus on possibilities for the future.TrueFalse3Resilience is the ability to respond effectively to stressors.TrueFalse4The ecological perspective looks primarily at reciprocal relationships between people and their environment.TrueFalse5In the ecological perspective, behaviors are seen as dysfunctional and maladaptive.TrueFalse

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6The dual perspective recognizes that life is viewed differently by people in marginalized groups since culturemaintains the dominant group's power by objectifying the "other."TrueFalse7A personal construct is an explanation of an event or series of events that eventually becomes the lens throughwhich the individual sees the world.TrueFalse8Historically, Western cultures have valued family relationships whereas many other cultures have favored moreindividual relationships over family and communal relationships.TrueFalse9The Constructivist practitioner works with clients to find out if there are exceptions to their experiences that mightchallenge their current construction of reality and to identify ways the construct may be causing problems for theclients.TrueFalse10Problems are usually experienced as something that can be overcome and may represent an opportunity for growth,as opposed to challenges, which are often viewed negatively.TrueFalse11Focusing on the present rather than on the past or the future is a quality that can build resilience.

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TrueFalse12In the Challenge Model, stress decreases competence.TrueFalse13According to the Protective Model, one moderating factor on stress may increase the effect of another factor.TrueFalse14People of color are more likely than the dominant white population to endorse a worldview that promotes bothindividual and collective resilience.TrueFalse15In the past, helping professionals often viewed the world through a(n)foggy lens.problem-solving lens.microscope.interpretation of dreams.A three-wire system uses one wire as a neutral or return path, and a three-phase system uses three hot wires, so thethree-phase system brings more power to a location. In three-wire systems, the two hot wires are opposite polaritywith DC or 180° out of phase with AC, but three-phase power employs three hot wires 120° out of phase with eachother.16All of the following are ways of perceiving self and others EXCEPT

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ecological perspective.dual perspective.resilience perspective.individualistic perspective.Higher voltages require smaller wires to transmit the same power. It is much cheaper, as the conductors are smallerand all the equipment that supports it is also cheaper to build.17Which of the following is NOT included in the text's description of personality?Behavior patternsTraitsCharacteristicsEmotionsThe insulators are different sizes to break up flowing liquids into droplets because streams would provide aconductive path for electricity.18All of the following are resilience models EXCEPTChallenge Model.Compensatory Model.Protective Model.Stress Recovery Model.The basic impulse limits of a system are the voltage spikes caused by lightning, arc faults, or harmonics that brieflyraise the voltage of a wire much higher than the nominal voltage to which the wire is connected. They occurnormally during the operation of any high-voltage conductor, and so the insulators that isolate the conductors mustbe capable of withstanding these spikes in voltage to prevent flashover and the collapse of voltage that will follow.19There is a direct correlation between empowerment andlevel of participation.independence.happiness.wealth.They are buried to reduce the possibility of human interaction or of weather interfering with the cable and toimprove the appearance of the power distribution system.20Which of the following is NOT one of the three components of the ecological perspective?

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Life stressorsAdaptationsInterpersonal transactionsPerson-environment fit1. conductor2. conductor shield or screen3. insulation4. insulation shield or screen (semi-conductive or metallic)5. jacket21From the ecological perspective, problems arise when challenges occur in _________ environments.unresponsiveoverly responsivefamilyintrapsychicIt must be smooth to prevent any differences forming in the electrical field which will increase the electricalpressure at that point, resulting in cable failure.22Some of the firmest constructs of the self are developed __________.in vitro.in childhood.in adolescence.individually.23____________________ focus on how relationships, language, and context influence an individual's or a groups'interpretation of themselves.Social constructivistsPsychodynamic theoristsCognitivistsHumanists24Language is an important factor in this process of making meaning of experiences because

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people who cannot speak often do not experience things the same way aspeople who can speak.meaning comes from what others tell you to believe.one cannot have experiences without language.the ways that people talk about themselves and their world influence theirperceptions.25Strengths are found in all of the following EXCEPTpeople struggling to overcome difficulties.personal qualities or virtues that are admired.physical limitations.developed and underdeveloped talents.26Resilience is developed from resources that exist within all of the following EXCEPTthe individual.the practitioner.the racial or cultural groupspiritual beliefs.27Protective factors that play a role in developing and sustaining resilience include all of the following EXCEPTindividual and family characteristics.the school or work environment.community support.previous stressors.28More recent research has noted that culture, ethnicity, and environment play key roles in the manifestation ofresilience inpeople of color.white people.the dominant culture.non-Americans.29Briefly describe the internal and external components of empowerment.

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Answer:Answer may vary30Describe Appreciative Inquiry and give an example.Answer:Answer may vary31Briefly describe the four factors that characterize resilient children.Answer:Answer may vary32According to the ecological perspective, behaviors must be viewed as having multiple dimensions. Give threeexamples of behaviors and how their meanings change in different environments.Answer:Answer may vary33What is Lewin'sforce field perspective?Answer:Answer may vary34Describe at least two ways to apply each of the perspectives.

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Answer:Answer may vary35Discuss how language affects our thinking.Answer:Answer may vary

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Chapter_31When people establish new relationships, there is a tendency to fit the new relationship into an established patternsimilar to an established relationship.TrueFalse2Less information is available about the practitioner in the practitioner/client relationship than in other types ofrelationships.TrueFalse3There is an imbalance of power or authority in the practitioner-client relationship, with the client wielding morepower.TrueFalse4Relationship rules involve protecting confidentiality, ensuring that the needs of the client take precedence overthose of the practitioner, and clarifying assumptions that the client may have about any interactions outside of theprofessional one.TrueFalse5Practitioners who lack awareness of their personal values and morals are better practitioners because they will notconsciously allow their values and morals to influence their relationship with their client.TrueFalse

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6The agency at which the practitioner is employed is mandated by law to ensure that their rules are in compliancewith the stipulations of the practitioner's code of ethics.TrueFalse7One of the challenges of being a practitioner is to keep the interaction focused toward finding solutions for thestated problems.TrueFalse8The client is more responsible than the practitioner, both within and outside the professional relationship.TrueFalse9Even if practitioners are unable to establish an effective relationship with clients, they can make up for the lack ofrelationship with their knowledge and skills.TrueFalse10Due to the interpersonal nature of the practitioner-client relationship, the client also has a role to take care of thepractitioner and listen sympathetically.TrueFalse11Who you are as a practitioner and the types of relationships you create with clients is often as important as whatyou actually do and say during your time with clients.

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TrueFalse12The types of agencies or settings in which practitioners work often have similar expectations.TrueFalse13Your personal beliefs about what is appropriate, valuable, or acceptable should always be in line with professionalvalues.TrueFalseHigh-voltage current-limiting fuses are installed in this industrial building. The fuse selected must meet thepredetermined voltage, frequency, and current requirements for the installation. Fuses are available in both 25 Hzand 60 Hz systems and for voltage ratings of 2400 V and up.14Legal responsibilities are the same across all of the states.TrueFalseThere are two sides to every transformer: the primary and the secondary. The primary is always connected to thevoltage source, and the secondary is always connected to the load. This explains why, in most cases, the primaryvoltage is higher than the secondary voltage. For example, a step-down 600 V to 120/208 V transformer is the onethat most students are familiar with. If someone was to accidentally connect the line side to the secondary side, andthe secondary to the line side, the opposite would happen, so if 600 V was connected on the secondary, out of theprimary terminals, you would get approximately 1800 V.15To be a competent practitioner, you will need to know how to formquick judgments of your clients.solid professional relationships.personal opinions.modeling clay during play therapy.Referring toCEC36-312:

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∙The fence must be located at least 1 m inside the perimeter of the ground electrode area.∙From the station ground, a minimum No. 2/0 AWG copper conductor must be run to each corner post, gate post,and end post. Intermediate posts must be grounded at every 12 m.∙The gate post must be grounded to the gate by a No. 2/0 AWG flexible copper conductor.∙Using, once again, a No. 2/0 AWG copper conductor, the fence and posts are bonded to the bottom tension wire,weaving the conductor through the fence at least twice, then connected to the top fence rail and the barbed wirestrands.16Which of the following is NOT considered a dual relationship?You and your client are members of the same small, local church.You and your client live in the same city.Your client is your dentist.Your client is a co-worker of your spouse.Use only CSA-approved conduits and supports.∙Ensure that ducts are laid as straight as possible. Dips in ducts can cause them to hold water, and trapped watercan freeze and damage cables. Runs should also be sloped to drain away any water that seeps into them.∙Use as few bends as possible. The more bends used, the higher the pulling force required. Long runs with manybends may exceed the maximum pulling tension that can be applied to the cable.∙Ducts entering handholes or utility access holes should line up both vertically and horizontally.17All of the following are reasons that the role of the helping professional is more difficult to define than those ofother professionals EXCEPTsituations vary a lot.training is not standardized among the various helping professions.the field has focused extensively on defining the role of the helping professionalin the past.the clientele is very diverse.Determine the best direction to pull, based on pulling tension calculations.∙Locate the cable reel so that pulling tension is minimized.∙Choose a pulling eye or grip that is sized correctly for the conductors.∙Select a rope that has low stretch characteristics and adequate breaking strength.∙Measure and keep an eye on the pulling tension by installing a dynamometer.∙Before the pull, swab the conduit and make sure it is free of debris and any other obstructions.∙Use a pulling lubricant on the conductors before and during to minimize friction.

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∙Make use of radios or cellphones for communicating on a long run.∙Try not to stop the pull partway through (which would mean sudden jerks and stress on the rope and conductorswhen restarting).∙Once the conductors have been installed, seal off the ends of the raceway so water or other debris does not get in.∙Check the conductors with a megger after they are installed.18As a professional you will have to set aside your ___________ so that you can clearly understand your client.personal values and opinionsintegritysocial responsibilitypersonal identity19Which of the following is a reason why knowledgeable professionals violate ethical standards?They are ignorant or misinformed.They are exploitative, irresponsible, or vengeful.They are insensitive to the needs of their clients.They believe they are acting in the best interests of the client.20Besides keeping the relationship focused on finding solutions for stated problems, the practitioner also has theresponsibility forfinding all of the solutions for the client.monitoring the emotional side of the relationship.maintaining a physical attraction to the client.the well-being of the client's spouse.21A personal relationship with a client after the professional relationship has endedis not considered a dual relationship.is still a dual relationship and should be avoided.is preferred in order to maintain contact with the client.is only permitted in the case of non-romantic personal relationships.22The code of ethics in a number of disciplines

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forbids accepting gifts.allows for the acceptance of small gifts with a monetary value of less than $100.contains ethical guidelines that practitioners may or may not choose to follow.has no rules on accepting gifts.23Licensure as a practitioner may be affected by all of the following EXCEPT ifyou are charged with drunk driving.you are charged with domestic violence.you are given a parking ticket.you have a romantic relationship with a client.24Which of the following is NOT necessarily a quality or trait that is useful to practitioners?being strong willedintelligenceadaptabilitylikeability25Practitioners who lack awareness of their personal values and morals may impose their values and morals on othersby doing all of the following EXCEPTremaining impartial.giving advice.making decisions for clients.judging their clients' actions.26Which of the following is NOT an aspect of being a culturally competent practitioner?Being aware of diversity issues and how they influence the professionalrelationship.Becoming knowledgeable about how diversity influences your clients.Being able to speak more than one language.Recognizing that your culture will influence your values.

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27With regards to ethical codes, practitioners are responsible for all of the following EXCEPTknowing how to access appropriate resources for help.identifying relevant standards to help guide their actions.recognizing ethical issues.only following agency rules if there is a conflict between those rules and theethical code.28Which of the following is NOT one of the three levels of practitioners as differentiated by Okun?those who have graduate or professional degreespara-professional helpersparaplegic workersgeneralist workers29Describe how the practitioner-client relationship differs from other relationships in your life.Answer:Answer may vary30How might your actions when you are not in the role of practitioner affect your status or reputation as apractitioner? Give examples.Answer:Answer may vary31Briefly describe the general legal obligations of the practitioner-client relationship.Answer:Answer may vary

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32What are the concerns regarding accepting gifts from clients?Answer:Answer may vary33Discuss how your personal qualities and traits will serve you in the capacity of a practitioner. How did you developthese qualities and traits in the past?Answer:Answer may vary34How would you define the professional role of a practitioner?Answer:Answer may vary35How might your personal beliefs conflict with your professional values? Discuss what you would do in situations inwhich there is a conflict.Answer:Answer may vary

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Chapter_41Clients who are court-ordered to see a practitioner have no choice in the matter.TrueFalse2The outcome of counseling is largely determined by relationship factors such as warmth, empathy, respect, andgenuineness.TrueFalse3Practitioners need to know how to connect to individual clients in a meaningful way, but group therapy requiresstructure and direction rather than meaningful connection with everyone.TrueFalse4Taking on someone else's pain helps the other person and is considered to be empathic.TrueFalse5Practitioners who are respectful and genuine are willing to openly admit that their conclusion was a mistake andwork with the client to correct misunderstandings.TrueFalse

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One type of busway is the feeder busway, which is used for service entrances and ties between feeder pieces such asMCCs and switchboards. The feeder type is available in sizes up to 5000 A.A second type is the plug-in busway. This is used to supply power to multiple loads and provides a simple means ofconnecting a large variety of equipment in industrial buildings. It is a flexible power distribution system that isconvenient in locations where the layout of equipment is frequently changed.6Deciding what changes the client needs to make after the first session and providing recommendations for change ishelpful for the client.TrueFalseThis is accomplished by using flanged end connections that match perfectly from the busway to the busbars in theenclosure. The reduced length reduces the total impedance, and the closeness of the busbars to each other reducesthe magnetic fields.7Asking leading questions has the same effect as labeling and should be done.TrueFalse∙More flexible. There is no need to relocate an entire section to move a piece of equipment, just the bus plug.∙Equipment can be moved without shutting down the whole system.∙There is no need to constantly calculate what size conduit or conductor is required.∙There is no need to pull cables or worry about box fill calculations.∙Ease of installation: no bending, cutting, reaming, etc.8A climate of safety and trust encourages clients to think about theirchallenges in new ways and begin to explore adifferent way of acting.TrueFalseThe busway used in the industrial building is supported by rods and messenger cables that are, in turn, supportedfrom the overhead structure. The support spacing is required to be 1.5 m or less, per theCEC.9One of the challenges of being empathic is that it requires understanding another person's subjective experiencewhile maintaining the capacity to differentiate yourself from that person.True

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FalseFollow theCECRules 12-2000to12-2020.∙Always check the busway for damage when receiving busway sections.∙The busway is large and heavy, so be careful when moving it. Use proper lifting methods.∙Keep the busway dry and away from any possible contaminants (chemicals, gases, etc.).∙Always know well in advance the routes that you are planning to use. To prevent any conflict, notify other tradesof your intentions.∙Do a check to make sure you have all the proper hangers, flanges, and fittings before installing the busway.∙Double-check everything, including measurements (it’s hard to relocate a 5000 lb switchboard if your busway isin the wrong location because you measured incorrectly).∙Always torque all connections to the proper specs. Use a torque wrench.∙When the installation is complete, always do a final check with a megger before applying any power.10Labeling is a sophisticated way to conceptualize and portray another person and is helpful in understanding theclient's issues.TrueFalse11Instead of listening to and expressing empathy concerning the client's situation, beginning practitioners often asktoo many questions.TrueFalse12Practitioners express warmth verbally by showing interest, acceptance, and concern for their clients.TrueFalse13Being respectful involves being polite and following appropriate cultural norms.

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TrueFalse14Reassurance is most often a supportive and appropriate response.TrueFalse15The change process does NOT includedefining the focus of work or identifying problems and goals.preparing to meet with the client.taking action to achieve goals.sending invoices for services rendered to the client.16Even when clients are willing to talk about their concerns, practitioners can only be successful if they are able toestablish a working relationship with the client.remember and apply all of the available theories and techniques.direct the client's path and give advice and suggestions.produce observable results in their clients and resolve all of their clients' issues.17Clients identify _________________ as the essential factor in their success.their own strengthsthe relationship with their practitionertheir practitioner's intelligence and knowledge of skills and techniqueshaving a clear theoretical orientation18A climate of ___________ develops in warm relationships.tension and uneasiness

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responsibilitysafety and trustco-dependency19Warmth may be expressed nonverbally by all of the following ways EXCEPTsmiling or using whatever facial expression fits with what the client isexpressing.sitting close to the client and maintaining eye contact at all times.being interested and attentive.giving your full attention to the client.20Being empathic has been described aswalking a mile in another person's shoes and experiencing the world as theother person would experience it.the blind leading the blind and providing support on the journey.finding the diamond in the rough and polishing it until it shines.seeing the silver lining around every cloud and utilizing it to the other person'sbest interest.21Being empathic involves all of the following EXCEPTconceptualizing and analyzing your client's issueslistening attentively to what your clients are telling youmaking every effort to comprehend what they are experiencing from theirviewpointexpressing your understanding of your clients' experiences22Practitioners who always need to be the expert in the client-practitioner relationshipare secure about their own identity or effectiveness as a therapist.may not be experienced as respectful.should work in hospital settings where they are expected to be experts.are often viewed in a more positive light by clients since they demonstrate moreself-confidence.

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23Which of the following is NOT one of the characteristics noted for expressing genuineness?Being sincere.Being authentic.Being directive.Being real.24What is often embedded in leading questions?Criticism.Advice.Excuses.Labeling.25Which type of question is particularly problematic because they sometimes imply judgment and also invitedefensiveness?"Why" questions."What" questions."How" questions."Close-ended" questions.26All of the following are inappropriate questions to ask EXCEPTHow did you feel when your mother screamed at you?Did you consider walking away from the situation, which would help you keepyour cool?Why did you scream back at your mother after she screamed at you?You probably screamed back at your mother because you are harboringresentment towards her because she neglected you as a child.27To validate a client's story is totell the client that his or her truth or understanding of a situation is not quiteright.recognize and accept the importance and validity of the client's point of view.

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