Test Bank For Management, 11th Edition

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1Management, 11e(Robbins/Coulter)Chapter 1Management and Organizations1) A great manager makes a job more enjoyable and productive.Answer: TRUEPage Ref: 4Objective: 1Difficulty: EasyClassification: Conceptual2) Managers play an important role in dealing with various challenges being faced byorganizations today.Answer: TRUEPage Ref: 4Topic: Why Are Managers ImportantObjective: 1Difficulty: EasyClassification: Conceptual3) Today's managers are just as likely to be women as they are men.Answer: TRUEPage Ref: 5Objective: 2Difficulty: EasyClassification: Conceptual4) A manager must coordinate and oversee the work of other people so that organizational goalscan be accomplished.Answer: TRUEPage Ref: 5Topic: Who Are Managers?Objective: 2Difficulty: EasyClassification: Conceptual5) A manager's job is all about personal achievement.Answer: FALSEPage Ref: 5Objective: 2Difficulty: EasyClassification: Conceptual

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26) In traditionally structured organizations managers can be classified as first-line managers,middle managers, or top managers.Answer: TRUEPage Ref: 6Objective: 2Difficulty: EasyClassification: Conceptual7) Middle managers are responsible for making organization-wide decisions and establishing theplans and goals that affect the entire organization.Answer: FALSEPage Ref: 6Objective: 2Difficulty: EasyClassification: Conceptual8) Effectiveness refers to getting the most output from the least amount of input.Answer: FALSEPage Ref: 8Topic: What Is Management?Objective: 3Difficulty: EasyClassification: Conceptual9) Efficiency is described as "doing things right."Answer: TRUEPage Ref: 8Topic: What Is Management?Objective: 3Difficulty: EasyClassification: Conceptual10) The four contemporary functions of management are planning, organizing, leading, andcontrolling.Answer: TRUEPage Ref: 9Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual11) Determining who reports to whom is part of the controlling function of management.Answer: FALSEPage Ref: 9Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual

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312) Directing and motivating are part of the controlling function of management.Answer: FALSEPage Ref: 9Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual13) When a manager performs the controlling function of management, he must monitor andevaluate performance.Answer: TRUEPage Ref: 9Objective: 3Difficulty: EasyClassification: Conceptual14) Figurehead, leader, and liaison are all interpersonal managerial roles according to Mintzberg.Answer: TRUEPage Ref: 10Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual15) Disturbance handler is one of Mintzberg's interpersonal roles.Answer: FALSEPage Ref: 10Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual16) According to Robert L. Katz, managers need to have technical, human, and conceptual skills.Answer: TRUEPage Ref: 12Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual17) Technical skills become less important as a manager moves into higher levels ofmanagement.Answer: TRUEPage Ref: 12Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual

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418) Conceptual skills are less important to top managers.Answer: FALSEPage Ref: 13Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual19) In order for organizations to survive successfully, managersmust create a customer-responsive organization.Answer: TRUEPage Ref: 15Objective: 4Difficulty: EasyClassification: Conceptual20) Innovation is confined to high-tech and other technologically sophisticated organizations.Answer: FALSEPage Ref: 16Objective: 4Difficulty: EasyClassification: Conceptual21) Management is universally needed in all organizations.Answer: TRUEPage Ref: 17Objective: 5Difficulty: EasyClassification: Conceptual22) A portion of a manager's job, especially at lower organizational levels may entail duties thatare often more clerical than managerial.Answer: TRUEPage Ref: 18Objective: 5Difficulty: EasyClassification: Conceptual

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523) Which of the following statements regarding managers in today's world is accurate?A) Their age range is limited to between 30 and 65 years.B) They are found only in large corporations.C) They can be found exclusively in for-profit organizations.D) The single most important variable in employee productivity and loyalty is the quality of therelationship between employees and their direct supervisors.Answer: DPage Ref: 5Topic: Who Are Managers?Objective: 1Difficulty: EasyClassification: Conceptual24) An individual who works with and through other people by coordinating their work activitiesin order to accomplish organizational goals is ________.A) an assembly line workerB) a laborerC) a managerD) a salespersonAnswer: CPage Ref: 5Topic: Who Are Managers?Objective: 2Difficulty: EasyClassification: Conceptual25) Supervisor is another name for which of the following?A) team leaderB) middle managerC) first-line managerD) top managerAnswer: CPage Ref: 6Topic: Who Are Managers?Objective: 2Difficulty: EasyClassification: Conceptual

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626) A ________ is an example of a first-line manager.A) division managerB) store managerC) regional managerD) shift managerAnswer: DPage Ref: 6Topic: Who Are Managers?Objective: 2Difficulty: EasyClassification: Conceptual27) Managers with titles such as regional manager, project leader, or division manager are________.A) first-line managersB) top managersC) production managersD) middle managersAnswer: DPage Ref: 6Topic: Who Are Managers?Objective: 2Difficulty: EasyClassification: Conceptual28) ________ are responsible for making organization-wide decisions and establishing the plansand goals that affect the entire organization.A) First-line managersB) Top managersC) Production managersD) Research managersAnswer: BPage Ref: 6Topic: Who Are Managers?Objective: 2Difficulty: EasyClassification: Conceptual

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729) ________ have titles such as executive vice president, chief operating officer, and chiefexecutive officer.A) Team leadersB) Middle managersC) First-line managersD) Top managersAnswer: DPage Ref: 6Topic: Who Are Managers?Objective: 2Difficulty: EasyClassification: Conceptual30) ________ involves ensuring that work activities are completed efficiently and effectively bythe people responsible for doing them.A) CommandingB) ManagingC) PlanningD) OrganizingAnswer: BPage Ref: 8Topic: What Is Management?Objective: 3Difficulty: EasyClassification: Conceptual31) Which of the following is an example of an efficient manufacturing technique?A) cutting inventory levelsB) increasing the amount of time to manufacture productsC) increasing product reject ratesD) meeting customers' rigorous demandAnswer: APage Ref: 8Topic: What Is Management?Objective: 3Difficulty: EasyClassification: Conceptual

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832) Wasting resources is considered to be an example of ________.A) inefficacyB) ineffablenessC) inefficiencyD) ineffectivenessAnswer: CPage Ref: 8Topic: What Is Management?Objective: 3Difficulty: EasyClassification: Conceptual33) An automobile manufacturer increased the total number of cars produced keeping theproduction cost the same. The manufacturer ________.A) increased its equityB) increased its efficiencyC) increased its effectivenessD) increased its effabilityAnswer: BPage Ref: 8Topic: What Is Management?Objective: 3Difficulty: EasyClassification: Application34) Effectiveness is associated with ________.A) reducing inventoryB) decreasing production timeC) doing the right thingsD) doing things rightAnswer: CPage Ref: 8Topic: What Is Management?Objective: 3Difficulty: ModerateClassification: Conceptual

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935) Whereas ________ is concerned with the means of getting things done, ________ isconcerned with the ends, or attainment of organizational goals.A) effectiveness; efficiencyB) efficiency; effectivenessC) effectiveness; effabilityD) efficiency; experienceAnswer: BPage Ref: 8Topic: What Is Management?Objective: 3Difficulty: EasyClassification: Conceptual36) In successful organizations, ________.A) high efficiency and high equanimity go hand in handB) high efficiency and high effervescence go hand in handC) high efficiency and high effectiveness go hand in handD) high efficiency and high accessibility go hand in handAnswer: CPage Ref: 8Topic: What Is Management?Objective: 3Difficulty: EasyClassification: Conceptual37) Henri Fayol, in the early part of the twentieth century proposed that all managers perform________ functions.A) threeB) fourC) fiveD) nineAnswer: CPage Ref: 9Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual

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1038) Today, the basic management functions have been condensed to ________.A) planning, organizing, commanding, and coordinatingB) planning, organizing, coordinating, and controllingC) planning, organizing, commanding, and controllingD) planning, organizing, leading, and controllingAnswer: DPage Ref: 9Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual39) Establishing strategies for achieving organizational goals is a part of the ________ function.A) leadingB) coordinatingC) planningD) organizingAnswer: CPage Ref: 9Topic: What Do Managers Do?AACSB: Communication SkillsObjective: 3Difficulty: EasyClassification: Conceptual40) Organizing includes ________.A) setting organizational goalsB) hiring organizational membersC) motivating organizational membersD) determining who does what tasksAnswer: DPage Ref: 9Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual

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1141) A manager resolving conflict among organizational members is performing which of thefollowing functions?A) controllingB) planningC) organizingD) leadingAnswer: DPage Ref: 9Topic: What Do Managers Do?AACSB: Communication SkillsObjective: 3Difficulty: EasyClassification: Conceptual42) Motivating subordinates is primarily associated with the management function of ________.A) planningB) organizingC) leadingD) controllingAnswer: CPage Ref: 9Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual43) The process of monitoring, comparing, and correcting is called ________.A) controllingB) planningC) leadingD) organizingAnswer: APage Ref: 9Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual

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1244) ________ developed a categorization scheme for defining what managers do, consisting of10 different but highly interrelated roles.A) Henri FayolB) Abraham MaslowC) Henry MintzbergD) Peter DruckerAnswer: CPage Ref: 10Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual45) According to Mintzberg's managerial roles, the ________ roles are ones that involve peopleand other duties that are ceremonial and symbolic in nature.A) informationalB) interpersonalC) technicalD) decisionalAnswer: BPage Ref: 10Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual46) The ________ roles involve collecting, receiving, and disseminating information, accordingto Mintzberg's managerial roles.A) interpersonalB) informationalC) technicalD) decisionalAnswer: BPage Ref: 10Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual

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1347) Which of the following is NOT an example of an interpersonal role according to Mintzberg?A) figureheadB) leaderC) liaisonD) spokespersonAnswer: DPage Ref: 11Topic: What Do Managers Do?AACSB: Communication SkillsObjective: 3Difficulty: EasyClassification: Conceptual48) Which of the following is an example ofan informational role according to Mintzberg?A) liaisonB) monitorC) negotiatorD) resource allocatorAnswer: BPage Ref: 10Topic: What Do Managers Do?AACSB: Communication SkillsObjective: 3Difficulty: EasyClassification: Conceptual49) Which of the following is an example of a decisional role according to Mintzberg?A) monitorB) entrepreneurC) figureheadD) disseminatorAnswer: BPage Ref: 11Topic: What Do Managers Do?AACSB: Communication SkillsObjective: 3Difficulty: EasyClassification: Conceptual

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1450) The ________ role (as Mintzberg defined it) is more important for lower-level managersthan it is for either middle-or top-level managers.A) leaderB) figureheadC) negotiatorD) disseminatorAnswer: APage Ref: 11Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual51) Robert L. Katz proposed ________.A) three critical managing skillsB) ten critical managing rolesC) five traditional management functionsD) six traditional management stylesAnswer: APage Ref: 12Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual52) Katz proposed that managers need ________ skills.A) technical, human, and financialB) human, empirical, and mechanicalC) technical, interpersonal, and legalD) technical, human, and conceptualAnswer: DPage Ref: 12Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual53) Technical skills include ________.A) experience gained by experiments that are used in performing managerial tasksB) job specific knowledge needed to proficiently perform work tasksC) the ability to work well with individuals and groupsD) skills managers use to think and to conceptualize about abstract and complex situationsAnswer: BPage Ref: 12Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual

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1554) Which of the following skills tend to be more important for first-line managerssince theymanage employees who produce the organization's product?A) humanB) technicalC) conceptualD) empiricalAnswer: BPage Ref: 12Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual55) Understanding building codes would be considered a(n) ________ skill for a buildingcontractor.A) humanB) technicalC) conceptualD) empiricalAnswer: BPage Ref: 12Topic: What Do Managers Do?Objective: 3Difficulty: ModerateClassification: Application56) Which of the following skills involves the ability to work well with other people, bothindividually and in a group?A) technical skillsB) assessment skillsC) planning skillsD) human skillsAnswer: DPage Ref: 12Topic: What Do Managers Do?Objective: 3Difficulty: EasyClassification: Conceptual

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