Test Bank for Modern Management, 15th Edition

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1Modern Management, 15e(Certo)Chapter 1Introducing Modern Management: Concepts and Skills1) ________ managers are those who lead manufacturing operations that produce the clothes wewear, the food we eat, and the automobiles we drive.A) PersonnelB) PlantC) SalesD) AccountingE) Human ResourcesAnswer: BLearning Obj: LO 1.1: An understanding of a manager's taskDifficulty: ModerateClassification: Concept2) Sara is a manager in a food processing company. Her primary function is to see thatorganizational goals are achieved. Which of the following must she discourage in order topromote this?A) Ben spends a lot of time on Facebook, but gets his work done on time.B) Ted organizes an interdepartmental soccer game every month.C) Ashley's consumer relations activities for the company sometimes delay her work.D) During lull periods at work, Sally works on her Master's thesis.E) Clare is the top performer in the department, but has no interest in the industry.Answer: CLearning Obj: LO 1.1: An understanding of a manager's taskAACSB: Analytical ThinkingDifficulty: ChallengingClassification: Application3) Management strives to encourage individual activity that will ________.A) promote the individual's growthB) always produce outstanding resultsC) utilize the maximum amount of resourcesD) lead to reaching organizational goalsE) always generate the highest revenueAnswer: DLearning Obj: LO 1.1: An understanding of a manager's taskDifficulty: ModerateClassification: Concept

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24) When devising goals for his team to achieve, which of the following points should Kevinconsider most important?A) his career goalsB) individual abilitiesC) internal politicsD) organizational goalsE) employee goalsAnswer: DLearning Obj: LO 1.1: An understanding of a manager's taskAACSB: Analytical ThinkingDifficulty: ModerateClassification: Application5) Which of the following statements is true for the management function?A) It refers to the activities that make up the management process.B) It is a one-time function in an organization.C) It is a series of continuing and unrelated activities.D) It involves and concentrates on reaching individual goals.E) It does not consider the people aspect of organizations.Answer: ALearning Obj: LO 1.1: An understanding of a manager's taskDifficulty: ChallengingClassification: Concept6) Jacob, an upper-level manager, recently saw a project fail because he did not establishobjectives for all important organizational areas during the initial stages. Jacob made a mistakeduring the ________ stage of the management process.A) organizingB) influencingC) controllingD) monitoringE) planningAnswer: ELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Application

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37) Which of the following is an error managers make during the planning stage of management?A) not establishing departments appropriatelyB) not emphasizing coordination of organization membersC) not exploring enough viable alternatives for reaching objectivesD) not monitoring progress in carrying out plansE) not taking the time to communicate properly with organization membersAnswer: CLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Application8) ________ involves choosing tasks that must be performed to attain organizational goals,outlining how the tasks must be performed, and indicating when they should be performed.A) OrganizingB) InfluencingC) ControllingD) MonitoringE) PlanningAnswer: ELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept9) ________ includes determining tasks and groupings of work. It should not be rigid, butadaptable and flexible to meet challenges as circumstances change.A) OrganizingB) InfluencingC) ControllingD) MonitoringE) PlanningAnswer: ALearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept

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410) Neil is the plant manager at Serieux Manufacturing. He has just been given the productiontargets for the month and has determined the activities necessary to achieve these. He now has todecide who will perform the various activities best so that the output will be maximized, and hemust assign the activities to those workers. Neil is performing the ________ function ofmanagement.A) organizingB) influencingC) controllingD) monitoringE) planningAnswer: ALearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ChallengingClassification: Application11) Which of the following is an error managers make during the organizing stage ofmanagement?A) not exploring enough viable alternatives for reaching objectivesB) not establishing appropriate performance standardsC) establishing improper communication networksD) not monitoring progress in carrying out plansE) establishing inappropriate spans of managementAnswer: ELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ChallengingClassification: Application12) Seth, a manager in a growing organization, believes that creating departments leads to theformation of barriers in an organization. Not establishing departments appropriately can be ahuge management mistake in the ________.A) organizing processB) influencing processC) controlling processD) monitoring processE) planning processAnswer: ALearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Application

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513) Which of the following situations best demonstrates an error made during the organizingstage of management?A) LMN Tree has embarked on a new long-term project. Though the project is progressing,employees feel that there were many better ways to achieve the desired result.B) Vista International took on a project at short notice and wasn't able to go into details of thestrategy. As a result, some departments have clear objectives, while others do not.C) The project team at Walton's is dissatisfied with the functioning of the department, but has nocommunication system through which they can convey their concerns to the management.D) Though DLB's projects are usually very similar, employees have no way of comparingperformance as there are no set standards.E) Two teams at Crimson Blue had been working separately on a project for three weeks beforethey discovered that there was a lot of duplicated effort.Answer: ELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ChallengingClassification: Application14) ________ can be defined as guiding the activities of organization members in appropriatedirections.A) OrganizingB) InfluencingC) ControllingD) MonitoringE) PlanningAnswer: BLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept15) Roland, a firm believer in management policies, always manages his team by the book. Histeam members agree that he is more of a manager than a leader. This indicates that Rolandshould work on ________ his team.A) organizingB) influencingC) controllingD) monitoringE) planningAnswer: BLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Application

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616) Becky's department has seen a number of layoffs in the last two months, and employeemorale is very low. This is affecting the work atmosphere and productivity is declining. In thissituation, the department manager's primary task will be to ________.A) organizeB) influenceC) controlD) monitorE) planAnswer: BLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Application17) Motivating employees to perform better so that they can achieve the organization's goals isknown as ________.A) organizingB) influencingC) controllingD) monitoringE) planningAnswer: BLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept18) ________ is the management function through which managers compare presentperformance to pre-established performance standards.A) OrganizingB) InfluencingC) ControllingD) MonitoringE) PlanningAnswer: CLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept

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719) Gathering information that measures recent performance within the organization is part ofthe ________ management function.A) motivatingB) controllingC) influencingD) organizingE) planningAnswer: BLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ModerateClassification: Concept20) Gayle has not established appropriate performance standards for her team. This is a fault inthe ________ function of management.A) organizingB) influencingC) controllingD) monitoringE) planningAnswer: CLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ModerateClassification: Application21) Which of the following is an error managers frequently make during the controlling functionof management?A) not establishing departments appropriatelyB) not taking the time to communicate properly with organization membersC) establishing improper communication networksD) not monitoring progress in carrying out plansE) not exploring enough viable alternatives for reaching objectivesAnswer: DLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Application

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822) George is identifying what tasks need to be completed and how many tasks each employeecan effectively complete each day. George's activities are a part of the ________ function.A) planningB) organizingC) influencingD) evaluatingE) controllingAnswer: BLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Concept23) Which managerial function is primarily focused on motivating, leading, directing, oractuating activities?A) planningB) organizingC) influencingD) evaluatingE) controllingAnswer: CLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ModerateClassification: Concept24) Influencing as a managerial function is also commonly referred to as Motivating, Leading,Directing, or ________.A) DrivingB) ControllingC) ActuatingD) MonitoringE) DesigningAnswer: CLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ChallengingClassification: Concept25) The four basic management functions are planning, organizing, influencing, and controlling.Answer: TRUELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept

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926) Planning involves choosing tasks that must be performed to attain organizational goals,outlining how the tasks must be performed, and indicating when they should be performed.Answer: TRUELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept27) Planning is concerned with setting objectives for organizational success, while controlling isconcerned with monitoring the actual performance of the organization's success.Answer: TRUELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ChallengingClassification: Concept28) Define management and explain how the four functions of management are related.Answer: Management is the process of reaching organizational goals by working with andthrough people and other organizational resources.Planning, organizing, influencing, and controlling, the four functions of management, areintegrally related and therefore cannot be separated in practice. Managers use these activitiessolely for reaching organizational goals. Organizing is based on well-thought-out plansdeveloped during the planning process, and influencing systems must be tailored to reflect boththese plans and the organizational design used to implement them. The fourth function,controlling, involves possible modifications to existing plans, organizational structure, or themotivation system used to develop a more successful effort.Learning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ModerateClassification: Concept29) Discuss common mistakes managers may make when carrying out the various managementfunctions.Answer: In the planning function, managers may make their plans too risky and not explorealternatives for reaching objectives. In the organizing process, managers may work to structuretheir organizations without reflecting on the firm's overall plans and strategy. Additionally, inorganizing a manager may not emphasize coordination of the firm's resources. In the leadingfunction, managers may not take the time to communicate the firm's overall plans and goals withemployees throughout the levels of the organization. Additionally, managers may not understandthe value of their leading and instead just be focused on managing. In the controlling function,managers sometimes do not clearly see the connection between the planning and controllingfunctions and therefore may not be monitoring the firm's progress in carrying out theorganization's goals or establish appropriate performance standards towards attainment of thosegoals.Learning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ChallengingClassification: Application

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1030) ________ refers to all the organizational assets available for activation during the productionprocess.A) SuppliesB) PlansC) TechnologiesD) StrategiesE) ResourcesAnswer: ELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept31) ________ resources are those ingredients that are used directly in the manufacturing ofproducts.A) HardwareB) CapitalC) TechnologyD) Raw materialE) MonetaryAnswer: DLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept32) ________ resources refer to the machines used during the manufacturing process.A) HardwareB) CapitalC) TechnologyD) Raw materialE) MonetaryAnswer: BLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ModerateClassification: Concept33) Capital resources can be a major factor in ________.A) the net profits the organization generates at the end of the financial yearB) the ingredients used directly in the manufacturing of productsC) maintaining desired production levelsD) all the financial assets that the organization possessesE) the amounts of money that managers use to purchase goods and services for the organizationAnswer: CLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ChallengingClassification: Concept

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1134) Ben is a manager at Transit Logistics, a logistics company involved in transportation andstorage. He is in charge of monitoring the schedules of the truck drivers who transport the goods.In this scenario, the capital resource(s) of the organization is/are the ________.A) work-scheduleB) transported goodsC) managerD) driversE) trucksAnswer: ELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Application35) Green Energy Inc. (GEI) is involved in obtaining energy from natural resources. As amanager at this organization, Jim must use his resources and strive to be both effective andefficient. To be an effective manager, Jim must ________.A) focus on GEI's monetary resources more than its human resourcesB) expand GEI's capital and help the organization's growth, even if that is not their goalC) update knowledge by organizing training for all managersD) use GEI's resources to attain the organization's goalsE) maximize the use of GEI's human and capital resourcesAnswer: DLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Application36) When referring to efficiency during the manufacturing process, being efficient means that________.A) a small proportion of total resources contributes to productivityB) a small proportion of total skilled employees contributes to productivityC) an equal proportion of skilled and unskilled employees contributes to productivityD) a large proportion of resources contributes to productivityE) a small proportion of total human and capital resources contributes to productivityAnswer: DLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ModerateClassification: Concept

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1237) The more resources unused during the production process, the more ________ the manager.A) inefficientB) efficientC) ineffectiveD) effectiveE) efficient and ineffectiveAnswer: ALearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ModerateClassification: Concept38) As a manager in a manufacturing plant, Rex is not utilizing all his resources during theproduction process, but due to the high demand for the plant's products, he can get an extremelyhigh price per unit sold and thus absorb inefficiency costs. In this scenario, as a manager Rex is________.A) efficient without being effectiveB) effective without being efficientC) effective and efficientD) neither effective nor efficientE) highly efficient but not effectiveAnswer: BLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Application39) Managerial efficiency is the proportion of total organizational resources that contribute toproductivity during the manufacturing process. The ________ this proportion, the more________ the manager.A) lower; effectiveB) higher; efficientC) lower; efficientD) higher; ineffectiveE) higher; inefficientAnswer: BLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept

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1340) Which of the following situations demonstrates effectiveness but not efficiency?A) Workers at MNS worked overtime for two weeks, but were unable to achieve their targetproduction.B) Managers at MNS aimed to complete a particular project by August, but only completed it inSeptember.C) The manager told Stella to do a report, even though Ray was better qualified for the task.However, Stella managed it successfully.D) Following a number of layoffs, Gianna's team was very demotivated and hence theperformance of the department suffered.E) MNS aimed to complete construction of the new plant in two weeks, but a workers' strikedelayed construction.Answer: CLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ChallengingClassification: Application41) A manager is considered efficient and effective if the manager ________.A) does not reach goals and does not waste resourcesB) reaches goals and does not waste resourcesC) does not reach goals and wastes resourcesD) reaches goals and wastes resourcesE) wastes resources on unattainable goalsAnswer: BLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: EasyClassification: Concept42) If a manager reaches goals but wastes resources doing so, the manager is considered to be________.A) efficient and effectiveB) neither effective nor ineffectiveC) ineffective and efficientD) effective and inefficientE) inefficient and ineffectiveAnswer: DLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept

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1443) Management principles are considered to be universal because ________.A) production processes and strategies remain the same across organizationsB) employees in all organizations have the same skill setsC) all organizations have the same organizational hierarchyD) organizational goals and methods do not change from organization to organizationE) the principles of planning, organizing, influencing, and controlling are the same acrossorganizationsAnswer: ELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: EasyClassification: Concept44) Roger is assessing the amount of time and costs involved in completing today's production.Roger is assessing his unit's ________.A) effectivenessB) efficiencyC) performanceD) lost revenueE) allocationsAnswer: BLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Concept45) When the principles of management apply to all types of organizations and organizationallevels, the principles are said to be ________.A) practicalB) worthwhileC) usableD) universalE) importantAnswer: DLearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Concept46) Efficient means that a small proportion of total resources contributes to productivity duringthe manufacturing process; inefficient means that a large proportion of resources contributes toproductivity.Answer: FALSELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ModerateClassification: Concept

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1547) Management jobs vary but management principles are universal. They apply to all types oforganization and organizational levels.Answer: TRUELearning Obj: LO 1.2: Knowledge about the management process and organizational resourcesDifficulty: ModerateClassification: Concept48) List the basic types of organizational resources. Give an example for each organizationalresource in any one organization of your choice.Answer: Management must always be aware of the status and use of organizational resources.These resources, composed of all assets available for activation during the production process,are of four basic types:1. Human2. Monetary3. Raw materials4. CapitalAs an example, in a shoe-making organization the human resources are the employees, monetaryresources are the amounts of money that managers use to purchase goods and services for thatorganization, raw materials are the leather, sole, glue, rivets, etc. that are required formanufacturing and packing shoes, and the capital is the machinery used for manufacturing shoes.Learning Obj: LO 1.2: Knowledge about the management process and organizational resourcesAACSB: Analytical ThinkingDifficulty: ModerateClassification: Application49) Which of the following best describes the concept of management skill?A) the specialized knowledge employees require to complete their tasksB) the ability to carry out the process of reaching organizational goals by working with andthrough people and other organizational resourcesC) the method by which managers plan for unforeseen projectsD) the efficiency and effectiveness with which managers interact with the environment outsidethe companyE) a product of the culture of a certain country that is limited to managers of that cultureAnswer: BLearning Obj: LO 1.3: An understanding of management skill as the key to management successDifficulty: ModerateClassification: Concept

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